Harbourlifestyle Reviews 

2,549
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,125 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional overall quality of the garden furniture and sturdy pergolas, noting that everything looks beautiful and adds great value to their outdoor spaces. Shoppers also highlight the incredibly helpful showroom staff and smooth delivery services that make purchasing and installation a breeze. However, some customers also noted that shipping and delivery occasionally experienced unexpected delays, meaning items arrived later than initially promised during peak periods. A few people also mentioned receiving goods with minor damages or aesthetic blemishes that required extra time to get fully resolved.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality, beautiful appearance, and sturdy... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the sturdy and well-made construction of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals, helpful... See more

Service

Customers had positive experiences with service, frequently praising the prompt delivery, helpful showroom... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable across sales, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with our 2.4m x 3m pergola from Harbour Lifestyle. The quality is fantastic and it feels very sturdy and well made. It looks beautiful in the garden and has completely transform... See more

Company replied

Rated 5 out of 5 stars

I was on holiday when I ordered the Harbour Lifestyle steel cushion box storage. Had to rearrange a delivery date with the courier, as my daughter couldn’t accept the delivery due to work, which they... See more

Company replied

Rated 5 out of 5 stars

Great ordering process Quick delivery and assembly The heater wasn’t added to my order (if you want the free heater make sure you add it into your basket manually as it doesn’t do it automaticall... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience with this company so far. The pergola we have ordered is very competitively priced, and the customer service has been great. A really good balance of AI Agent for immediate resp... See more

Company replied


Company details

  1. #21 of 74 best companies in Outdoor furniture shop
  2. #33 of 117 best companies in Garden Furniture Shop

Written by the company

Harbour Lifestyle launched in early 2020 as a UK based online retailer of high end Garden and Outdoor lifestyle products. We believe in creating beautiful outdoor spaces that become an extension of your home. Enhancing the look, function and value of your outdoor space couldn't be easier with our innovative and stylish designs. We offer an extensive product range designed to allow you to create your perfect living space including Dining sets, Corner and Sofa seating, Loungers, Heaters, Parasols, BBQs, Fire Pits, Lighting and more. We have everything you'll need to create your design. Our dedicated and friendly family-run team are always on hand to help you on your shopping journey with us; we are just a call, email or chat message away offering helpful product advice or to answer your questions or concerns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(2,549)

1,123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Product appears to be very good so far…

Product appears to be very good so far some minor delivery issues were experienced but were resolved

25 August 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new PergoSTET Lite pergola and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Straight forward

Straight forward, no nonsense, quick delivery.

25 August 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new PergoSTET Lite pergola and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Absolutely stunning furniture

Absolutely stunning furniture, great solid quality and their customer service is very personal, quick at responding and sort out any issues for you with speed!

8 September 2026
Unprompted review
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Reply from Harbourlifestyle

It is always disappointing when any issues occur however we strive to deliver a first class service throughout the customer experience. We thank you for taking the time to leave your review and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Kept informed of delivery time

Kept informed ofdelivery. Service with a smile.

24 August 2026
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Reply from Harbourlifestyle

We pride ourselves on delivering service with a smile and we thank you for your positive review. We hope you enjoy your new Kratos parasol and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Outstanding service

We ordered our 3m x 4m pergola at the harbourlifestyle showroom where Lottie talked through everything and was very helpful. Our pergola was delivered a week later and the 2 fitters were very friendly and helpful and did a brilliant job of putting it all together even in torrential rain at times.
However a few days later we encountered a problem with one of the 4m screens . We contacted customer services and we were assisted by a very helpful Lorik who arranged for a replacement screen to be fitted. This was fitted this morning.
We are so happy with the quality of our pergola and by the service we received and would recommend harbour lifestyle to anyone thinking of buying a pergola.
Again a huge thank you to Lorik for assisting us so well and keeping us informed at all stages and to the fitters involved.

8 September 2026
Unprompted review
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Reply from Harbourlifestyle

Thank you so much for your lovely review. We truly enjoy hearing from customers and we thank you for your kind comments regarding our colleagues and the overall experience. We fully appreciate you choosing Harbour Lifestyle and hope to see you with us again.

Rated 5 out of 5 stars
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Reply from Harbourlifestyle

Thank you for your positive review. We are delighted to hear you are happy with your new Sora furniture and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

My experience was very good and my…

My experience was very good and my daughter which the present was for was very impressed. The delivery was also in time. Very good experience tks

24 August 2026
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Reply from Harbourlifestyle

Hi Renato,

Thank you so much for your lovely feedback! We’re delighted to hear that you had such a good experience with us and, most importantly, that your daughter was so impressed with her present! We’re also pleased to hear everything arrived in time.

Thank you again for choosing Harbour Lifestyle!

Rated 5 out of 5 stars

We chose a 5 star as the whole process…

We chose a 5 star as the whole process from ordering to the pergola getting delivered was very good service. Everything was just as expected brilliant service thankyou.

6 August 2026
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Reply from Harbourlifestyle

Thank you for taking the time to leave your positive feedback. We are delighted to hear you are happy with your new PergoSTET Lite pergola and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Lovely friendly people who had I depth…

Lovely friendly people who had I depth knowledge about the products they were selling. Our visit to the showroom was personalised to our request and our order was delivered quickly and without any problems.

13 August 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Zelos parasol and we thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

We have had our pergola for a few…

We have had our pergola for a few months. It has been a game changer for our garden. From customer service, to the fitting, to the quality, to the after care, I would recommend this company without hesitation.
We absolutely love our pergola. Thank you.

17 August 2026
Unprompted review
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Reply from Harbourlifestyle

We are delighted to hear you are happy with your new pergola. We thank you for taking the time to leave your review and for choosing Harbour Lifestyle

Rated 5 out of 5 stars

We recently visited harbour lifestyle…

We recently visited harbour lifestyle show room and the staff were incredibly helpful and helped us pick our dream dining set and pergola. We asked if we could have delivered in 5 days time due to a family bbq and they made it happen for us. Amazing products so many people have complimented them. Kieran and Nathan who put up our pergola were brilliant. Callum and Alex I believe his name was was amazing in the show room. Would 100% recommend and use again.

29 August 2026
Unprompted review
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Reply from Harbourlifestyle

Excellent! We always enjoy hearing from customers and we are delighted to hear of your positive experience. We truly value customer feedback and we thank you for your kind comments regarding our colleagues too. We thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Excellent

Fast delivery... Easy to understand build instructions. When built the quality of the pergola was excellent. Very pleased with my purchase and how it looks within my garden. I would highly recommend.

12 August 2026
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Reply from Harbourlifestyle

Excellent! We are truly pleased you are happy with your new PergoSTET Lite pergola. We thank you for your review and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

From delivery to sorting a problem we…

From delivery to sorting a problem we had first class very prompt service. Very pleased with the pergola. Took a little longer to put up than I expected, partly due to having an engineering husband who is a perfectionist.
Highly recommended

5 September 2026
Unprompted review
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Reply from Harbourlifestyle

Fantastic! We always enjoy hearing from customers and we are delighted to hear of your positive experience. We truly value customer feedback and we thank you for taking the time to leave your review.

Rated 5 out of 5 stars

We are really please with our 3x4m…

We are really please with our 3x4m canter lever parasol. Excellent quality and value. Would highly recommend. 👌🏼

21 August 2026
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Reply from Harbourlifestyle

We are pleased to hear you are happy with your Finca parasol and we thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

Great service and great pergola!

From the time we went to the showroom to investigate the pergolas, we met with professionalism and excellent customer service. The pricing was very fair, and generally less than at other places we looked. We were given excellent advice about the necessities for bolting the pergola to a patio, and the impossibility of attaching it to decking. We were always kept updated on the situation with our purchase.
I was able to order the pergola of my choice and ask for it to be held for me for over a month before delivery, which was extremely helpful. The only slight hiccough was that I had to have delivery before the end of the stated delivery window as I was going out that evening, and, although I was given an earlier expected delivery time, no-one was able to guarantee that. However, in the event the pergola arrived bang on the promised time and all went very well; the delivery people were as kind and efficient as the rest of the service.
The pergola was erected yesterday, and so far seems to be of really great quality - we're very happy customers.

2 September 2026
Unprompted review
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Reply from Harbourlifestyle

Fantastic! We always enjoy hearing from customers and we are delighted to hear of your positive experience. We truly value customer feedback and we thank you for taking the time to leave your review.

Rated 5 out of 5 stars

An excellent company providing…

An excellent company providing exceptional customer service. The cover we bought for our L shaped outdoor sofa was sadly just a little too short, so we had to return it sadly. My request was dealt with efficiently and quickly and they arranged collection of the parcel with DX Express and they were exceptional too. My refund has been processed. We are delighted with everything. Highly recommend this company.

20 August 2026
Unprompted review
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Reply from Harbourlifestyle

We pride ourselves on delivering a first class service throughout the customer experience and we are pleased we were able to help you. We thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Good Company to Purchase from

Good Company to Purchase from.
We bought a Parasol and cover , it’s very Well made and easy to use.

21 August 2026
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Reply from Harbourlifestyle

Thank you for your positive review. We hope you enjoy your new Voyager parasol and we thank you for choosing Harbour Lifestyle.

Rated 1 out of 5 stars

Ordered a parasol that never arrived

Ordered a parasol that never arrived. They told me the courier lost it but they were very nonchalant about it. Granted I did get a refund pretty quick however the time it took chasing this up to only be told I would not be receiving my item annoyed and inconvenienced me. First time ordering from them, I will not, based on this experience, be ordering from them again.

11 August 2026
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Reply from Harbourlifestyle

We are sorry to receive your low rated review. It was extremely disappointing the item was lost by the couriers which ultimately led o the problem here. We wanted to find a solution for you however a refund was preferred on this occasion. We are sorry we were unable to assist.

Rated 4 out of 5 stars

Would recommend Harbourlifestyle

The quality of the garden furniture is excellent, although there was a delay on the delivery which im guessing was down to the issues in the Middle East

10 August 2026
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Reply from Harbourlifestyle

Thank you for your positive review. There has been some container delays due to the Middle East conflict which have been out of our control however we have aimed to keep customers updated as much as possible. We hope you enjoy your Lyra sofa and thank you for choosing Harbour Lifestyle.

Rated 5 out of 5 stars

Great product

Arrived on time. Everything was labeled and we used the item check list to make sure we had all the bits. Relatively easy to put up and looks great. Not fastened to floor as it is sturdy enough to stand up to the wind. Would definitely recommend. We were going for a canvas cover but this is so much better.

27 August 2026
Unprompted review
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Reply from Harbourlifestyle

Thank you for your positive review. We always enjoy hearing from customers and thank you for choosing Harbour Lifestyle.

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