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See what reviewers are saying
Twice we've ordered overnight shipping. TWICE they told us it would go but FAILED to ship. Twice I've had to explain to my clients why we couldn't help them because what was supposed to ship overnig... See more
Good product, paid for fast shipment but the order processing portion is fast too. Products are rough up on the edges, but this is pre-owned, it meets the expectations. Packaging was bare minimum,... See more
Company replied
Spoke to sales rep Aaron Hopkins over the phone to confirm availability of a high priced item. He confirmed it was available and asked for fastest shipping possible. It was Friday at noon pst and I op... See more
Company details
- Computer Shop
- Computer Accessories Shop
- Computer & Accessories store
- Computer Hardware Company
- Computer Networking Center
- Drives and storage service
Written by the company
Hard Disk Direct is a leading provider of IT products for businesses and corporates, operating in the industry since 2012. The brand has gained a reputation for exceptional customer service, fast shipping, easy returns or replacements, and expert consultancy. Hard Disk Direct is known for serving government and defense clients as well as Fortune 500 companies. Hard Disk Direct offers a wide range of IT products, including both new and legacy parts, and specializes in selling products from top IT brands including HPE, Dell, Lenovo, Seagate, Western Digital, Intel, IBM, and Juniper. This ensures that customers can find all the IT products they need in one place, without having to source them from multiple vendors. In addition to its comprehensive product range, Hard Disk Direct is committed to providing exceptional customer service, thanks to the team of experienced and knowledgeable technicians who are always available to help customers with any questions or issues they may have. The company is also known for its fast shipping, ensuring that customers receive their orders as quickly as possible. Hard Disk Direct also makes it easy for customers to return or replace products if they are not satisfied with their purchase. The company's easy returns policy means that customers can return or exchange products quickly and easily, without any hassle. This is a key differentiator for Hard Disk Direct, as many other IT vendors do not offer such a convenient returns process.
Contact info
45333 Fremont Blvd. Ste 5, 94538, Fremont, United States
- harddiskdirect.com
2.4
Poor
240 reviews
Hasn’t replied to negative reviews
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this is the second big ticket item I've…
this is the second big ticket item I've ordered have no complaints at all unit run great . but it would of been nice with a factory manual thanx dwight
6 August 2023
Amazing service and follow up
Amazing service and follow up! Ryan and team have been a pleasure and very wonderful! I work with many suppliers and HDD is a standout!
Thank you!
3 August 2023
Arrived in two days by USPS with free…
Arrived in two days by USPS with free shipping, although 1600+ miles. Installed disk and firmware right away the printer works again.
29 July 2023
The representative was very informative…
The representative was very informative and cooperative.
14 July 2023
Hector gets a 10/10
This was the best customer service chat experience I have ever had. Give Hector a raise. He was professional and super helpful in a time urgency for me and really saved the day. 10/10
27 July 2023
Unprompted review
In their warehouse today; in your hands tomorrow!
Saw the part online; called and got Ryan who quickly confirmed the part was in stock and made arrangements to get it to me as quickly as possible!
18 July 2023
Reply from Hard Disk Direct
Dear valued customer,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience with our service. Providing excellent customer service is our top priority, and we're delighted that Ryan could assist you promptly and efficiently.
We take great pride in keeping our inventory up-to-date, and we're glad we had the part you needed in stock. Ryan is an integral part of our team, and we'll be sure to pass along your kind words to him. Customer satisfaction is our goal, and we're delighted to have met your expectations.
If you have any further questions or need assistance in the future, don't hesitate to reach out. We're always here to help! Once again, thank you for choosing our services, and we look forward to serving you again.
Thank you for prompt response and fast…
Thank you for prompt response and fast service. All went well
17 July 2023
Reply from Hard Disk Direct
Dear valued customer,
You're very welcome! We're thrilled to hear that you were pleased with our prompt response and fast service. Delivering efficient and timely service is our priority, and we're glad that everything went well for you.
If you ever need any assistance in the future or have any further inquiries, feel free to reach out to us. We're here to help!
Thank you for choosing us, and we hope to continue providing you with exceptional service in the future.
Best regards,
Customer Support Team
Good seller!!!
7 July 2023
Reply from Hard Disk Direct
Dear valued customer,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to know that you consider us a good seller. Customer satisfaction is at the heart of everything we do, and your positive experience reaffirms our commitment to providing top-notch service.
If there's anything else we can do to enhance your shopping experience or if you have any further feedback to share, please don't hesitate to let us know. We value your input and are always here to assist you in any way we can.
Once again, thank you for choosing us as your seller. We look forward to serving you again and providing you with the best service possible.
Best regards,
Customer Support Team
Top-level customer service and…
Top-level customer service and communication, helped us out of a plant outage emergency. Gina was amazing!
13 July 2023
Reply from Hard Disk Direct
Dear valued customer,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had a top-level experience with our customer service and communication. It is our utmost priority to provide exceptional service to all our customers, and we're glad we could assist you during your plant outage emergency.
We are incredibly proud of our team, and we couldn't be happier to know that Gina was amazing in handling your situation. We will make sure to pass along your kind words to her and acknowledge her outstanding dedication to helping our customers.
Should you require any further assistance or have any additional feedback to share, please don't hesitate to get in touch. We are here to support you, and your satisfaction is what drives us to do our best every day.
Thank you once again for choosing us. We deeply value your business and look forward to being of service to you in the future.
Everything works as expected, was: Still waiting for the shipment of my…
Still waiting for the shipment of my order. Communication with sales was perfect.
The shipment arrived at the end of July 2023. Everything worked out of the box, with no surprises.
Now ordering another piece of equipment. Sales is very responsive, and easy to work with.
Leaving four (4) stars as the original shipment was kind of slow. 4.5 should have been my choice.
12 July 2023
Reply from Hard Disk Direct
Dear Valued Customer,
Thank you for reaching out and sharing your feedback with us. We apologize for the delay in shipping your order and any inconvenience this may have caused you.
We understand the importance of timely deliveries, and we are actively looking into the status of your shipment to ensure it reaches you as quickly as possible. Rest assured that our team is working diligently to resolve any issues and provide you with the best possible service.
We're glad to hear that your communication with our sales team was perfect. Our goal is to maintain excellent communication with our valued customers, and we'll continue to keep you updated on the progress of your order.
If there's anything else you'd like to discuss or if you have any further concerns, please don't hesitate to contact us. Your satisfaction is of the utmost importance to us, and we're here to assist you in any way we can.
Once again, we apologize for the delay, and we appreciate your understanding and patience. We look forward to delivering your order to you promptly.
The printer advertised was not…
The printer advertised was not functional. They informed me one week after ordering it. I purchased the printer from another seller. I am not satisfied with hard disk direct and can not recommend them.
12 July 2023
Reply from Hard Disk Direct
Dear Valued Customer,
We apologize for the inconvenience you experienced with your order from Hard Disk Direct. We understand how frustrating it must have been to find out that the printer you ordered was not functional, and we're truly sorry for any delays in communication.
We take full responsibility for the oversight in notifying you about the printer's functionality, and we deeply regret the missed opportunity to rectify the situation promptly. Your satisfaction is of the utmost importance to us, and we acknowledge that we fell short in meeting your expectations.
We're glad to hear that you were able to find a suitable printer from another seller. While we wish we could have fulfilled your order as expected, we understand your decision to purchase from an alternative source.
Please know that we are actively reviewing our internal processes to ensure such incidents are not repeated in the future. We value your feedback and take it seriously as it helps us improve our services for all our customers.
If there's anything else you'd like to share or if there's any way we can make amends, please don't hesitate to let us know. We genuinely appreciate your understanding, and we hope to have the opportunity to serve you better in the future.
Once again, we apologize for the inconvenience caused, and thank you for bringing this matter to our attention.
Best regards,
Customer Support Team
Reply from Hard Disk Direct
Thank you so much for your kind feedback! We are delighted to hear that everything went well and that our representatives were helpful to you. Providing excellent customer service is our top priority, and we are thrilled that we could assist you effectively.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Your satisfaction is essential to us, and we look forward to serving you again in the future.
Have a wonderful day!
Reply from Hard Disk Direct
Thank you for taking the time to provide feedback on your recent order. We are thrilled to hear that your order arrived quickly and met your expectations. We strive to deliver a seamless and efficient shopping experience to our customers, and your satisfaction is our top priority.
5 stars for Zoey
5 stars for Zoey! Had a problem with a stick of memory and she was very helpful and pleasant. Sent another stick immediately when I requested it, no questions asked. I will do more business here!
10 July 2023
Unprompted review
Reply from Hard Disk Direct
Dear Valued Customer,
Thank you so much for your glowing review and for awarding us 5 stars! We are delighted to hear about your positive experience with Zoey. Providing excellent customer service is our top priority, and we're thrilled that Zoey was able to assist you promptly and pleasantly.
We understand how crucial it is to have a smooth experience when dealing with technical issues, and we're glad Zoey was able to address the problem with the memory stick effectively. Our team is committed to resolving any concerns you may have, and we're pleased that Zoey promptly sent you a replacement without any hassle.
Your satisfaction is our ultimate goal, and we're grateful for your kind words and willingness to do more business with us. If you ever need any further assistance or have any questions, Zoey and the rest of our team are here to help.
Once again, thank you for choosing us as your supplier. We truly appreciate your business and look forward to serving you with the same level of excellence in the future.
Best regards,
Customer Support Team
The representative that chatted with me…
The representative that chatted with me online was very helpful and super nice.
30 June 2023
Reply from Hard Disk Direct
Thank you so much for your feedback! We're glad to hear that the representative who chatted with you online was helpful and super nice. Providing excellent customer service is our top priority, and we're thrilled that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Gave me the right product and shipped overnight
HDD gave me the product I needed, and went out of their way to get it to me overnight!
30 June 2023
Reply from Hard Disk Direct
Thank you for your feedback! We're delighted to hear that HDD was able to provide you with the product you needed and even went the extra mile to ensure it was delivered to you overnight. We strive to meet our customers' needs and provide exceptional service. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your business!
Reply from Hard Disk Direct
Thank you for your feedback! We're pleased to hear that your product was shipped in a timely manner and arrived correctly. We also appreciate your positive comment about our pricing. Providing efficient shipping and competitive pricing are important aspects of our commitment to customer satisfaction. If there's anything else we can do for you, please don't hesitate to reach out. We value your business and look forward to serving you again in the future!
Dedication
My transaction was smooth and managed by knowledgeable people at Hard Disk Direct. I would have picked up the wrong part at a high cost but Ryan saved me. Thanks, HDD team.
21 June 2023
Reply from Hard Disk Direct
Thank you so much for your feedback! We're thrilled to hear that your transaction with Hard Disk Direct went smoothly and that our knowledgeable team members were able to assist you. We understand the importance of getting the right part and avoiding unnecessary costs, and we're glad that Ryan was able to save you from picking up the wrong part. We'll make sure to pass on your kind words to Ryan and the rest of the HDD team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!
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