Harley Street Hearing Reviews 

The hearing aid consulatation that I had yesterday with Fiona Butterworth at Harley Street Hearing was a first class thorough and professional experience. I was very pleased with all the advice that I was given and am happy to provide a big recommendation for Harley Street Hearing.

Warm and welcoming environment. Fiona is a lovely lady, thorough in her assessment and very professional. I received my aids immediately and was talked through the workings of the aid and shown in detail how to use.
I'm very happy with the service

Lerissa was knowledgeable and excellent Audiologist. She was very patient and explained everything nicely. We really appreciated her help.

Excellent service from start to finish. I could not recommend HSH more!

I had an excellent experience. My audiologist was friendly and very competent

It took a while for me to adjust to having a slight hearing loss and eventually made an appt with Harley Hearing. Call it vanity, but the thought of wearing a hearing aid seemed horrific! I wasnt ready just yet.

I eventually made the appointment and met Matt.

What a lovely man. I just wanted to say how wonderful and supportive he has been. Nothing is too much trouble. He is extremely knowledgeable and has guided me all the way. We started with the Lyric but sadly it wasnt working for me. Matt knowing my concerns, has worked with me to try different IIC aids suitable and i am currently trying another.

He is professional, is beyond amazing and i couldn’t have asked to be in better hands. I believe Harley Hearing have a true asset in him.

I just wanted to say how wonderful and supportive he has been. Nothing is any bother to him!!

George is very detailed in terms of explaining the procedures. I can really feel that he is focused on his job. Thank you for reassuring me every time we are doing the tests which I know some of it are odd but you still managed to keep me calm. 👏

Very disappointed by this clinic. I am a wheelchair user and was assured this is an accessible location (2 Harley Street) - it is not. I originally had my appointment booked in their adjacent clinic (9 Harley Street), which they moved when they found out I was disabled. I was told 2 Harley Street was bigger and was the preferred choice for wheelchair users. I decided to go in my transit wheelchair for this appointment, if I had chosen my electric wheelchair (which is one of the smallest models on the market), I would not have been able to attend my appointment. The ramp to enter the building is ridiculously steep and felt unsafe, the lift is tiny and I had to be wedged in and had great difficulty getting out, the lift is also behind big heavy wooden doors, and one of the doors was locked at the top. There was also a step to the clinician’s room and it was a very small place to navigate with a wheelchair. Luckily I am an ambulatory wheelchair user, so I was able to adjust when I didn’t fit in places, but a permanent wheelchair user would not have been able to go ahead with the appointment. The ramp leading up to the building is so steep that most wheelchair users and their companions would not manage, I’m just lucky that I have a very strong partner!

One thing I will say is that the staff were lovely, they were the only positive thing about the whole experience. They already had the ramp set up for me to enter and then to exit the building, they were all friendly and chatty. The appointment itself and the tests went well, and the staff were very helpful. It’s just such a shame the location itself is so inaccessible.

Their other location (which I was turned away from) is much more accessible in my opinion. It’s totally accessible inside, and the steps are a lot less steep leading up to it, meaning a ramp would not feel dangerous. I have no idea why I was swapped to the tiny old building that is “the preferred location for wheelchair users”?!

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere else?

very professional and inspired confidence
George was gentle and put me at my ease after having had a bad experience at Boots.

Freindly, professional as always.
Eimer removed wax and did all the tests, resulting in a big improvement!

Professional, relaxing, informative

Very professional and thorough
Well equipped
Good advice and explanation of problem

All of these inbuilt hearing aids - my husband bought them from you and now no longer tries to hear. He walks around with the music inside his head and expects to hear external noise without trying. It’s as if he now expects the words to just arrive and be tied together for him. The promise of better hearing should come with a warning that you still have to pay attention and listen

I have been a patient at Harley Street Hearing for a decade, and my experience has been consistently excellent. Paul, my practitioner, is thorough, empathetic, and incredibly helpful. His expertise and dedication make him an outstanding professional in his field. I highly recommend this practice.

Professional, friendly. Expert in answering every question. Inspiring confidence all round.

George was very professional efficient caring understanding and successfully solving of my problem

All staff are charming and helpful. They are consummate professionals. One is made to feel very special,

Had my annual hearing checkup, well done and well explained, with helpful minor adjustments to settings. Also had rechargeable batteries replaced, which were beginning to lose charge too soon. All very efficient , courteous, and punctual, excellent service many thanks.

Really great staff, convenient location, nice environment, excellent clinical staff, absolutely top notch!