Harley Street Hearing Reviews 

579
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, kindness, and expertise, making every interaction pleasant and reassuring. People consistently highlight the excellent and efficient service, noting thorough assessments, detailed explanations, and a personalized approach to care. Many customers express satisfaction with the results, including improved hearing aid performance and effective solutions for their specific needs. Reviewers often feel valued and well-cared for, appreciating the welcoming environment and the staff's dedication to client satisfaction. The overall consensus highlights a consistently high standard of care and professionalism, leading many to recommend the company without hesitation.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional, caring,... See more

Product

Reviewers highlight positive aspects of product, with many finding that getting the right hearing aids is... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting exceptional consultations and... See more

User experience

Consumers find the user experience to be positive, with many reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we wo... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic centre
  3. Hearing aid repair service
  4. Hearing Aid Shop

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(579)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All staff are charming and helpful

All staff are charming and helpful. They are consummate professionals. One is made to feel very special,

6 August 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for taking the time to leave us a review Fergus.

Rated 5 out of 5 stars

Excellent annual checkup and maintenance service

Had my annual hearing checkup, well done and well explained, with helpful minor adjustments to settings. Also had rechargeable batteries replaced, which were beginning to lose charge too soon. All very efficient , courteous, and punctual, excellent service many thanks.

4 August 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Andrew for such an in depth review. Very much appreciated by the Harley Street Hearing team.

Rated 5 out of 5 stars

Highly recommended …

I have a rather complicated hearing problem and HSH have been excellent in helping me find the most suitable hearing aids over several months. Cannot recommend them enough!

29 July 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your high recommendation Christopher.

Rated 5 out of 5 stars

Fantastic

Fantastic. Really empathetic and patient audiologist.

30 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Alex

Rated 5 out of 5 stars

Quick appointment

Quick appointment. Detailed explanation of hearing loss, etc. Good offer of hearing aids and service agreement

30 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for leaving such a positive review Tim

Rated 3 out of 5 stars

I had excellent care and service .

I had excellent care and service .
they were faultless .

23 July 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for writing such a positive review.We really appreciate patient feedback so could I ask why you have given us 3 out of 5 stars please.

Rated 5 out of 5 stars

Matt Frost deserves a pay rise!

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we work in a loud environment + wear headphones). Matt came in to measure our hearing and to inform us of the results. Matt also sent follow-up e-mails. A great service. Thank you. Sincerely.

16 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for such a wonderful review for Matt Frost. So pleased you had such a great experience with Harley Street Hearing and Musicians' Hearing Services.

Rated 5 out of 5 stars

Always welcoming

Always welcoming, very pleasant surroundings, attentive and professional staff

16 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for writing a review for Harley Street Hearing.

Rated 5 out of 5 stars

Wonderful company

Wonderful company - great staff - all very helpful, kind and patient. Brilliant service altogether - nothing to change - Keep up the great work.

17 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Sallyann. A huge thank you from the Harley Street Hearing team.

Rated 5 out of 5 stars

Excellent care from Romy Cohen

Excellent care from Lead Audiologist Romy Cohen, very thorough assessment and explanation of results. Very kind and couldn't have been happier. Will 100% return again if I need to!

14 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for such a lovely review Alice, on behalf of Romy and the Harley Street Hearing team.

Rated 5 out of 5 stars

I'm so glad to be able to come here

This is my second time, and I can't praise them too highly. Barathy and Matthew the first time, still in the previous premises, and Simone today. I was convinced that I'd ruptured my ear drum, or if I hadn't, that it would then be damaged by investigation. But with infinite patience and care everything was dealt with and I find that I can now hear again and my ear drum is ok too!
I don't yet need hearing aids but I'm sure it's coming in due course - I was tested last time - and when I'm at that stage I'll certainly be coming here.
I'm so glad that my son persuaded me to come here, that first time several years ago.

15 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for such a wonderful review Mrs Leigh. So pleased you've enjoyed your appointments with us and we look forward to seeing you again.

Rated 5 out of 5 stars

So helpful

So helpful, knowledgable and important!! Protect your hearing!!

14 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you TS. We really appreciate patient feedback.

Rated 5 out of 5 stars

Harley Street hearing visit

I recently visited Harley Street Hearing, and I couldn’t be more impressed with the entire experience. From the moment I walked in, the staff was warm, welcoming, and incredibly professional. They took the time to really listen to my concerns and gave me a thorough hearing assessment without any pressure or rush.

The specialist explained everything clearly and recommended hearing aids tailored to my lifestyle and needs. I was amazed at how discreet and comfortable the devices were—and the difference in sound quality was truly life-changing. I didn’t realize how much I was missing until I could hear so clearly again!
Highly recommend Harley Street Hearing to anyone considering hearing aids. You’ll be in excellent hands!

8 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Vivian for such a considered, wonderful review and recommendation of our service. It's always a joy finding out how life-changing new technology affects our patients.

Rated 5 out of 5 stars

Going the extra mile

Friendly, knowledgeable staff that go the extra mile to help.

11 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Chris, thank you on behalf of the Harley Street Hearing team.

Rated 5 out of 5 stars

I have been a client for about 12 years

I have been a client for about 12 years. They have always been prepared to push the limits of what can be achieved for my hearing, often meaning successive repeat visits to make tweaks, and monitor outcomes for the individual patient needs. Cannot reccomend highly enough, and in my experience, consistently high standards across all their audiologists, and in every branch I have visited. Matthew Allsop was the case in point on today's visit.

10 July 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Freddie for such a lovely review on behalf of the Harley Street Hearing team. We are delighted to have had you as a very valued client for so long and look forward to seeing you again.

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