Harley Street Skin Reviews 

88
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, warmth, and friendly demeanor, making them feel comfortable and well-cared for from the moment they arrive. The service is frequently highlighted as exceptional, with many appreciating the clear explanations of procedures, attentive aftercare, and the overall comfortable experience. However, some people mentioned a lack of professionalism and attention to detail from staff, with one reviewer feeling that the company was primarily interested in their money after a procedure. There were also instances where customers felt the doctor lacked bedside manner and that the results of treatments were unsatisfactory, leaving them looking worse than before.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, attentive, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a patient of Dr. Khan‘s for almost three years, and there’s a reason I keep returning. Compared to other skincare clinics I've used over the years, not only is Dr. Khan one of the best the... See more

Company replied

Rated 5 out of 5 stars

3rd time of me using this clinic and everytime my experience has been nothing but exceptional. Relaxed setting, super friendly receptionist and Dr Stark is truly brilliant and kind too. I cant praise... See more

Company replied

Rated 5 out of 5 stars

I turned up 15 minutes late for my consultation, everyone was professional and warm. The hospitality from the reception was on point. Made me very welcome and warm. Dr Aamer Khan, was calm, cool and v... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Harley Street Skin. I recently had a skin tag removal carried out by Dr Tee who was professional, understood my concerns and explained the procedure clearly. The entire tea... See more

Company replied


Company details

  1. Plastic surgery clinic
  2. Dermatologist
  3. Medical spa
  4. Skin care clinic
  5. Surgical Clinic

Written by the company

The award-winning cosmetic & plastic surgery clinic in London. Our clinic’s reputation is built on a foundation of trust, precision, and dedication to our patients’ well-being. We are proud to blend this rich heritage with the latest advancements in medical technology and aesthetic treatments, ensuring we provide the highest quality care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(88)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In good hands

The doctor’s knowledge and capability, and her frank and unbiased advise made me feel in good hands from the first consultation

20 March 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind words Zeno! We are so pleased to hear that you felt confident and well cared for from your first consultation. We truly appreciate your feedback and look forward to seeing you again.

Rated 5 out of 5 stars

The team are excellent.

The staff at the clinic are so welcoming and informative and DR T was amazing with my CO2 laser treatment.

8 January 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for the kind feedback Monica! We are delighted to hear that you found our team welcoming and informative, and that Dr. Mike Tee made your laser treatment such a positive experience. We really appreciate you taking the time to share your feedback and look forward to welcoming you back.

Rated 5 out of 5 stars

The staff are 1st class

The staff are 1st class
And After Care is amazing

7 January 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind feedback Victoria! We are delighted to hear that you found our staff to be first class and that you were happy with the aftercare provided. Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent Service

The staff are very welcoming and polite. The waiting area, rooms and spaces within the building are clean and aesthetically pleasing.

Dr Khan explains everything you need to know about your procedures and provides a pleasant experience throughout. Would recommend to anyone looking for a consultation.

7 January 2026
Unprompted review
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Reply from Harley Street Skin

Thank you for taking the time to share your experience Rob. We are delighted to hear that you found our team welcoming and that you enjoyed the clean and calming environment of the clinic. It’s also great to know that Dr. Khan provided clear explanations and a reassuring experience throughout your consultation. We truly appreciate your recommendation and look forward to welcoming you again.

Rated 1 out of 5 stars

Poor customer service

The lack of professionalism and attention to detail from all members of staff speaks volumes. Thank goodness I didn't get a treatment from them as their lack of customer service gave me a glimpse of how I'd be treated post-treatment as noted in some of the reviews here. Don't be fooled by all the bells and whistles and the fact that they are on Harley St and work with celebs that nobody quite frankly cares about. Avoid this place like the plague or do so at your own peril! Do your own research and always think how can a company have all 5* reviews. And yes, how quick they were to take my money as rightly mentioned in some of the reviews. Avoid!

8 November 2025
Unprompted review
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Reply from Harley Street Skin

We are sorry to hear that your experience did not meet your expectations. We take professionalism, attention to detail, and patient care very seriously, and this does not reflect the standards we strive to uphold. Our clinicians and staff are highly trained professionals, and the positive feedback reflected in many of our reviews is based on genuine patient experiences and outcomes.

We would welcome the opportunity to review your concerns in more detail. Please feel free to contact our management team directly via a confidential email at enquiries@harleystreetskinclinic.com.

This will allow us to investigate thoroughly and respond in a fair and meaningful manner.

Rated 5 out of 5 stars

Great service

Great service

9 December 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your positive review Aliona! We are glad to hear you were pleased with our service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

The Harley Street Skincare Clinic is

The Harley Street Skincare Clinic is, by far, the most professional and care driven clinic. The best practitioner’s and the most amazing staff.

Thank you. What a team.

5 December 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your wonderful feedback Lee! We are delighted to hear that you found our clinic professional and care-driven, and that both our practitioners and staff made such a positive impression. Your kind words mean a great deal to our team. Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

Very warm and welcoming

I turned up 15 minutes late for my consultation, everyone was professional and warm. The hospitality from the reception was on point. Made me very welcome and warm. Dr Aamer Khan, was calm, cool and very professional. After my consultation. I booked my surgery straight away

22 November 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for sharing your wonderful review Crystal! We are delighted to hear that you felt warmly welcomed from the moment you arrived and the hospitality our reception team provided. It’s also great to know that Dr. Aamer Khan delivered a calm, professional, and reassuring consultation that gave you the confidence to proceed with your surgery. We truly appreciate you sharing your experience with us!

Rated 1 out of 5 stars

All they want is your money - over 5k for Necktite - complete waste of time for huge amount of pain scarring and suffering with no results

The initial meeting went well, friendly receptionist and doctor explaining what would work well for me. Up sold me more than I was expecting to pay, but that was ok, I expected that.

I was given all the dates for surgery to begin and what to expect via email. They took my money after the initial consultant visit; the day of the procedure came, I was nervous and the nurse helping was lovely, I felt the doctor had no bedside manner as I barely got a few words from him. When I came too from being sedated, I was rushed out of the room as they needed it back, I assume for the next patient, i was given food (id had to pre order months in advance) to take away in the car and sent on my way. I was shocked to see how swollen and bruised my face as I wasn’t expecting it. I assumed it was all to be expected. (so swollen it was twice the size of normal)

When I had to go back for the next part of the treatment, I emailed and warned them that I still hadn’t healed and in fact had a lot of open wounds still and scarring. I was told to come in anyway, and I would need someone to drive me home. So, my husband and I took a day off work (working for ourselves meant this was of a huge financial income loss) arrived to Hssc and the dr took one look at my face and said I hadn’t healed enough and sent me away, I was so annoyed about this as id already let everyone know this prior to me booking time off. I emailed to say I wasn’t happy; was told I would get a tiny amount of credit on my account - which took months to receive and more chasing. (very unprofessional) I was given more dates to come in - though I had to have an emergency hysterectomy and not physically able to. I explained this to HSSC who said I could still come in later on in the year, I felt that having been sedated and given 2 general anaesthetics within 6 months was enough for me to go through for one year and felt to have more sedation would be unsafe for me: I also felt that no one cared for me or my health! i have been left with several scars and quite frankly I struggle to see any positive results or changes at all almost a year: I asked that i have a refund for the treatments I was unable to have. I felt this was the least they could do.

I emailed several times and called to speak to the director Daniel, I have never been able to speak to him, he has always been on holiday or unavailable. I was later told via email that I would not be able to have any of the money back.

I would warn others now that I had no one call or check on me from HSSC after the surgery which has left me feeling they only ever really wanted my money. I feel the results have been extremely disappointing are non-existent. I feel that i have been taken advantage of in all honesty. I would not recommend this company to anyone and would warn that although they are on Harley Street - this means absolutely nothing as far as quality and most importantly care goes.

11 December 2024
Unprompted review
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Reply from Harley Street Skin

Dear Lania,

We’re very sorry to hear about your experience and truly regret that you feel this way.

We would like the opportunity to review your case in detail and address your concerns directly. Please email us at enquiries@harleystreetskinclinic.com including your full name and contact details so that a member of our management team can look into this further and assist you personally.

Rated 5 out of 5 stars

Easy to understand what was going to…

Easy to understand what was going to happen and every question from myself was answered - from the moment I walked into the reception I felt at ease - beautiful waiting room and everybody was very welcoming and my treatment went with ease and comfort. Thank you.

18 September 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful review Denise! We are delighted to hear that you felt comfortable and well looked after from the moment you arrived. Our team always ensures every patient feels fully informed and at ease throughout their treatment. We truly appreciate your kind words and look forward to seeing you again soon.

Rated 5 out of 5 stars

Great and so professional

Great and so professional

24 September 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind words Andrew! We are delighted to hear you found our team professional, and we look forward to your next visit!

Rated 5 out of 5 stars

I am always made to feel a valued…

I am always made to feel a valued client
A wonderful experience as always
Professional caring attentive reliable from beginning to end x

17 September 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your kind words and continued trust, Lorraine! We are delighted to know that our team made your experience enjoyable from start to finish. Your feedback is truly motivating, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Fabulous as always

Fabulous as always. Staff & Practicioner s are great. Been going there for years. Ssne friendliness but very professional. A must

5 September 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful feedback Margaret! We are so pleased to have looked after you all these years, and it’s great to know you feel welcomed and in safe hands with our team. We look forward to welcoming you back again!

Rated 5 out of 5 stars

Very professional and welcoming

Very professional and welcoming

29 August 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for your kind words Miss Rachel! We are so pleased to hear you found our team professional and welcoming. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I love this clinic

I love this clinic. I always feel welcomed and well taken care of. The treatments are fantastic as are the people administering them. Dr Khan treats the person as well as the condition. I honestly couldn’t ask for more !!

22 July 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your kind words and heartfelt review Chizzy! We are absolutely delighted to hear that you feel so welcomed and well cared for during your stay at our clinic. Dr. Khan and the entire team are truly passionate about providing exceptional treatments and personalized experience. We are grateful for your trust and look forward to seeing you again soon!

Rated 5 out of 5 stars

3rd time of me using this clinic and…

3rd time of me using this clinic and everytime my experience has been nothing but exceptional. Relaxed setting, super friendly receptionist and Dr Stark is truly brilliant and kind too. I cant praise this clinic highly enough

23 July 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful feedback Lee - it truly means a lot! We're delighted to hear that each of your visits has been exceptional, and we’ll be sure to pass your kind words along to Dr. Stark and our reception team. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

First Class ⭐️⭐️⭐️⭐️⭐️

Everything about my experience was first class and I use the word ‘experience’ because it truly was. It was more than just going to a clinic for a procedure. From the moment I walked in I was very well looked after by the staff. The procedure itself was made very comfortable and the attention to detail with the aftercare was great 🙏🏻🙏🏻🙏🏻

11 July 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your wonderful feedback Mark! We are absolutely delighted to hear that your visit felt like a true experience from start to finish. Our team takes great pride in making every patient feel welcome, comfortable, and cared for. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We look forward to welcoming you back again soon! 🙏🏻🤍

Rated 5 out of 5 stars

Very professional

Very professional

8 July 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for the wonderful feedback Stuart! We are glad to know that we’ve met your expectations and that you found our team to be very professional. Your kind words mean a lot to the team, and we look forward to your next visit!

Rated 5 out of 5 stars

I regularly attend Harley Street Skin…

I regularly attend Harley Street Skin Clinic and only ever received the best care and treatment from staff and practitioners.
Aside from their clinical expertise they always make time to allow for a chat to get the full picture of what matters to me at the time of the treatment.
As a person working on TV and on stage I could not recommend their services highly enough 👏

2 July 2025
Unprompted review
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Reply from Harley Street Skin

Thank you so much for your kind and thoughtful review F Denham! We are truly honored to have your trust and continued support. Our team is delighted to be apart of your aesthetic journey!

Rated 5 out of 5 stars

Dr Omar is calm, reassuring and expert

Dr Omar was calm and reassuring at my first HydraFacial, leading a nice conversation as he talked me through each step of the treatment.
He talked me through various stages of the process as he did them and I was so relaxed I engaged in conversation.
It was a pleasant experience and the end result - my face, RADIANT.
He then patiently helped me reassess my face care routine, providing some reccs and tips.
Looking forward to having my remaining two seasons with him. Highly reccommend as special TLC treat for your face!

3 June 2025
Unprompted review
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Reply from Harley Street Skin

Thank you for taking the time to share your feedback D Abrampah! We are delighted to hear that you've seen amazing results and felt reassured throughout the process. That personal connection is what we aim for in every appointment. Thank you for your recommendation!

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