Harley Therapy - Psychotherapy & Counselling - City Reviews 5

TrustScore 3.5 out of 5

3.7

Victoria Avenue 2, EC2M 4NS London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They've always been incredible. They've looked after me since 2017 and have always been so helpful and caring. Even when I've been annoying! I couldn't recommend them enough.

Company replied

Rated 1 out of 5 stars

Hard to say given the woman who answered the phone hung up on me twice with no explanation! Not great for anyone's mental health so thanks for nothing

Company replied

Rated 5 out of 5 stars

Harley Therapy was recommended to me by a friend who has been using their services for several years. I must say, the level of professionalism and care is outstanding. I was assigned a therapist, an... See more

Company replied

Rated 5 out of 5 stars

I wish I had seen Dr Stephen Humphries much, much sooner. the best decision I made was to go to him for assessment and treatment. It usually takes me an incredibly long time to feel comforta... See more

Company replied


Company details

  1. Psychologist
  2. Child Psychologist
  3. Counsellor
  4. Mental Health Services
  5. Psychiatrist
  6. Psychotherapist

Written by the company

Harley Therapy is London’s leading private therapy clinic, trusted for over 20 years. Accredited psychologists, psychotherapists and psychiatrists provide expert, discreet, and personalised care across Harley Street, Liverpool Street, London Bridge and online worldwide. The practitioners specialise in anxiety, depression, and relationships, among a large range of other issues, and help you make lasting positive change.


Contact info

  • Victoria Avenue 2, EC2M 4NS, London, England, United Kingdom

  • 03454741724

3.7

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They've always been incredible

They've always been incredible. They've looked after me since 2017 and have always been so helpful and caring. Even when I've been annoying!

I couldn't recommend them enough.

4 February 2026
Unprompted review
Harley Therapy - Psychotherapy & Counselling - City logo

Reply from Harley Therapy - Psychotherapy & Counselling - City

Thank you very much for your review and feedback. It's with great pleasure to hear you feel the service is incredible; that we are helpful and caring, and that you highly recommend us. With very best wishes.

Rated 1 out of 5 stars

Rude and unprofessional

Hard to say given the woman who answered the phone hung up on me twice with no explanation! Not great for anyone's mental health so thanks for nothing

16 January 2026
Unprompted review
Harley Therapy - Psychotherapy & Counselling - City logo

Reply from Harley Therapy - Psychotherapy & Counselling - City

We are very sorry that we were unable to hear you when you telephoned. We can only assume this was a technical glitch and apologise.

We returned your call and are sorry to hear that you did not wish to speak with us. If we can assist you at any point, please do let us know. With kind wishes.

Rated 5 out of 5 stars
Harley Therapy - Psychotherapy & Counselling - City logo

Reply from Harley Therapy - Psychotherapy & Counselling - City

Thank you very much for your review. It’s with great pleasure we hear of your improvement, and that you remain with Harley Therapy as a result. With very best wishes.

Rated 5 out of 5 stars

Excellent service!

Harley Therapy was recommended to me by a friend who has been using their services for several years. I must say, the level of professionalism and care is outstanding. I was assigned a therapist, and I have now been working with them for a while—I can’t sing enough praises about how much it has helped me.
I will be recommending their clinic to anyone looking for highly qualified and knowledgeable therapists.

17 November 2025
Unprompted review
Harley Therapy - Psychotherapy & Counselling - City logo

Reply from Harley Therapy - Psychotherapy & Counselling - City

Thank you very much for your feedback. We are delighted to hear how professional and caring you found the service to be, and that you will be recommending us. With kind wishes.

Rated 5 out of 5 stars

Truly Exceptional! I cannot speak more highly of Dr Humphries.

I wish I had seen Dr Stephen Humphries much, much sooner. the best decision I made was to go to him for assessment and treatment.

It usually takes me an incredibly long time to feel comfortable in a session, especially with a new doctor; however, with Dr Humphries I felt at ease from the get go. I really appreciate how easy it was to talk to Dr Humphries without ever feeling embarrassed, or like I was being judged. He was patient with me when I struggled to put things into words and he checked in with me to make sure that he correctly understood what I was saying/what I meant. I felt heard and not once did I feel frustrated (which so often happened in the past with other doctors).

It is evident that he is incredibly knowledgeable in his field and I really liked how well he was able to explain to me what was going on, why, how, and how we are going to deal with it.

I actually feel at ease and relieved that I finally have the support and help that I need.

I cannot speak more highly of Dr Humphries.

28 May 2024
Unprompted review
Harley Therapy - Psychotherapy & Counselling - City logo

Reply from Harley Therapy - Psychotherapy & Counselling - City

Thank you very much for your review. It is with great pleasure we hear of your positive experience with Dr Humphries. May we take this opportunity to wish you all the very best going forwards. With kindest regards.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look