harleytherapy.com Reviews 7

I have worked for Harley Therapy Platform for 6 years as a counselling psychologist, and they have been essential in helping me to build my private practice when I was newly qualified. They continue to be supportive with their flexible calendar and booking system where I can choose my own working times, and excellent customer service especially from Sophie-Claire. It is wonderful how they take the hassle out of chasing payments and booking appointments for clients. I am proud to continue working for them!

I used Harley therapy platform a couple of months ago when a family member was in urgent need. I managed to book an appointment for 2 hours later, and it helped them so so much! Forever grateful to know there is a service like this available, and the price was very reasonable.

I had never had therapy before, to be honest I was a bit reluctant. All the experience from the beginning to the end was easy, friendly and helpful. Very easy system to use. I’m so glad I took the step forward. Thank you!

I paid £90 for a couples therapy session, I signed both my partner and I up for it, they asked for his email in order to send a self assessment for him to complete before our session. I also had a self assessment to complete, which I did. I answered extremely personal questions about our relationship and my past and history, I filled out my concerns about the relationship believing that this self assessment was confidential. The link that was sent to my boyfriend was directly to my filled out answer for "Outline the issue(s) for which you are seeking a consultation", it didn't give him any options to fill out anything. He's seen my answers in an extremely unfiltered version, I thought I was only going to be seen by the therapist. How could they have a system like this?!

I've been working with my therapist Wendy through Harley Therapy for a few years now and its been a great experience. The system is really easy to use and having the payments sorted automatically is super helpful so I dont have to remember to transfer cash every week (ive found managing that myself really stressful in the past!). Nothing negative to add :)

Awful therapist **Shira Freeman**.
Awful therapist **Shira Freeman**.
Cold, unsupportive, antagonistic, bad listener. Tone deaf to feedback, and disingenuous.
When she ends the sessions she never says goodbye graciously, rather sounding like she can't wait to scrape the excrement off her shoe. Every session started late, I always waited like Billy no mates till she deigned to appear. When I stopped therapy after she upset me badly she only got in touch to say my payment wasn't going through and even when I explained I'd stopped therapy she did not attempt at all to understand how she had let me down or to arrange a chat to air the issues to see if the therapeutic relationship was salvageable. She couldn't wait to get rid of me.
She doesn't care but at least she doesn't pretend to even at over £70 a hour!
Goes at her own pace rather than being sensitive to the client's stage. Very unemotionally giving, if you don't conform to her snappy solutions which might work if you were a machine she is very intolerant and doesn't even try to hide her irritation. Doesn't follow up pointless "homework" randomly set to give the illusion of methodology, she doesn't adjust when given feedback about what isn't helpful.
I came to her ironically for issues surrounding being let down by my cancer hospital but even though I am still in the middle of a normal ombudsman procedure to which I am legally entitled she kept goading me to get over it, suggesting (which I already know!) I probably wouldn't win even though I've repeatedly told-reassured!- her that my expectations are very realistic. So I've been paying just to be undermined, which I told her explicitly she was doing to me, yet she made no attempt to address my position.
Strung me along for weeks.
When Harley forced her to write an apology after I made a complaint it was literally "Sorry *IF* you felt...." Yes that's the gracious, self-aware language a "qualified" therapist had in her toolkit, you couldn't make this up! In her "apology" email she slyly claims to have only come across as cold and uncaring for being concerned about a payment error as she didn't yet know I'd left. But her bad faith is so transparent since even when I explained I was leaving she just sent a curt " Hi, I'm sorry to hear that. Thank you for letting me know and I hope all goes well for you." With zero attempt at finding out if I was ok or if I wanted to discuss anything which is industry standard when therapeutic ruptures commonly occur. She was so obviously grateful to be shot of me in her version of "constructive dismissal".
Her "apology" email trotted out a few breezy "I do hope"s.
Appalling experience, this woman hurt me a lot. These therapists rightly challenge their clients: we open ourselves up to growth and change but they must be equally open and accountable for their modus operandi otherwise the situation is just abusive and gives therapy a bad name as unfortunately I found to be the case with Shira Freeman. Avoid.
On the other hand the admin lady Sophie-Claire was wonderful, it's a shame she wasn't my therapist!
It appears you can only provide publishable feedback by direct therapist invitation. No surprise they don't actively solicit TrustPilot reviews.

Awful therapist **Shira Freeman**.
Cold, unsupportive, antagonistic, bad listener. Tone deaf to feedback, and disingenuous.
When she ends the sessions she never says goodbye graciously, rather sounding like she can't wait to scrape the excrement off her shoe. Every session started late, I always waited like Billy no mates till she deigned to appear. When I stopped therapy after she upset me badly she only got in touch to say my payment wasn't going through and even when I explained I'd stopped therapy she did not attempt at all to understand how she had let me down or to arrange a chat to air the issues to see if the therapeutic relationship was salvageable. She couldn't wait to get rid of me.
She doesn't care but at least she doesn't pretend to even at over £70 a hour!
Goes at her own pace rather than being sensitive to the client's stage. Very unemotionally giving, if you don't conform to her snappy solutions which might work if you were a machine she is very intolerant and doesn't even try to hide her irritation. Doesn't follow up pointless "homework" randomly set to give the illusion of methodology, she doesn't adjust when given feedback about what isn't helpful.
I came to her ironically for issues surrounding being let down by my cancer hospital but even though I am still in the middle of a normal ombudsman procedure to which I am legally entitled she kept goading me to get over it, suggesting (which I already know!) I probably wouldn't win even though I've repeatedly told-reassured!- her that my expectations are very realistic. So I've been paying just to be undermined, which I told her explicitly she was doing to me, yet she made no attempt to address my position.
Strung me along for weeks.
When Harley forced her to write an apology after I made a complaint it was literally "Sorry *IF* you felt...." Yes that's the gracious, self-aware language a "qualified" therapist had in her toolkit, you couldn't make this up! In her "apology" email she slyly claims to have only come across as cold and uncaring for being concerned about a payment error as she didn't yet know I'd left. But her bad faith is so transparent since even when I explained I was leaving she just sent a curt " Hi, I'm sorry to hear that. Thank you for letting me know and I hope all goes well for you." With zero attempt at finding out if I was ok or if I wanted to discuss anything which is industry standard when therapeutic ruptures commonly occur. She was so obviously grateful to be shot of me in her version of "constructive dismissal".
Her "apology" email trotted out a few breezy "I do hope"s.
Appalling experience, this woman hurt me a lot. These therapists rightly challenge their clients: we open ourselves up to growth and change but they must be equally open and accountable for their modus operandi otherwise the situation is just abusive and gives therapy a bad name as unfortunately I found to be the case with Shira Freeman. Avoid.
On the other hand the admin lady Sophie-Claire was wonderful, it's a shame she wasn't my therapist!
It appears you can only provide publishable feedback by direct therapist invitation. No surprise they don't actively solicit TrustPilot reviews.