Harrisonandhayes Reviews 

155
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were let down by their experience overall. Customers frequently report that products are of poor quality, made with cheap materials, and often do not match their online descriptions or pictures. Many also found the return process to be impractical and costly, requiring items to be sent back to China at their own expense. Obtaining a full refund was often impossible, with some only offered partial refunds or credit notes, and others receiving no refund at all despite returning goods. However, some customers also noted that the company's website suggests a UK base, often Manchester, despite products needing to be returned to China.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers expressing disappointment that items... See more

Quality

Users describe negative interactions with quality, consistently reporting that products are of terrible... See more

Return policy

People report negative experiences with the return policy, often finding it impractical and complex.... See more

Refund

Customers consistently note negative experiences with refund, often describing the process as impossible or... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing dissatisfaction regarding the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company like the plague. Their web site has the word Manchester under their name, but it is a Chinese company. The items I purchased were dreadful, extremely shoddy, with cheap material an... See more

Rated 1 out of 5 stars

I echo what everyone else has been through. THIS IS A TOTAL SCAM! Why? I bought a jacket, it is terrible. I tried to return and got offer a discount, I said "no", offer another discoun... See more

Rated 1 out of 5 stars

Ordered shorts. Took weeks to arrive and discovered came from China. Poor quality material and dry cleaning recommended on label which is not practical for Summer shorts! Thin and badly creased. Bad f... See more

Rated 1 out of 5 stars

A bunch of China-based scammers. Clever graphics and a 'story' about how they began their business. They also masquerade as "Murray and Hayes" of Melbourne and probably a whole bunch of other 'online... See more


1.4

Bad

TrustScore 1.5 out of 5

155 reviews

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No history of asking for reviews

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1.4

All reviews

(155)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dress not as described

Dress not as described. Too short but as I didn’t know it was based in china and thought they were Manchester based, I hadn’t realised all made to fit small people. No replies to requests on how to return. And I’ve picked up I may have to return it to china.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a dress which was over £31

Ordered a dress which was over £31. It is the most disgusting item of clothing I have ever tried on. Nothing at all like picture or description. Material is cheap. It is shapeless. Wish I had read the reviews before I bought from them

17 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a dress size 20 the dress…

I ordered a dress size 20 the dress sent from China would fit a thin 10 year old. The material is so poor and it is nothing like the illistration on line. So far I am getting nowhere with the company

3 July 2025
Unprompted review
Rated 1 out of 5 stars

What awful rubbish this company sells!

What awful rubbish this company sells! The website looks really upmarket and classy, but the actual product was tacky and rubbish. I put it straight into the charity clothes bank, just wish I had looked at the Trustpilot reviews before I ordered.

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Good fitting clothes

Good fitting clothes. Shorts not quite the style I was hoping for on receipt. Only given 4 due to the length of time it took for my order to be delivered from the date I'd ordered.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Quality and fit of clothing not as…

Quality and fit of clothing not as advertised. Dreadful. Took ages to arrive. Returns not possible unless you want to pay shipping to Asia. I was caught out once here, after moving back to UK and looking for a new source of clothing. Now I rigorously check return policies on everything before I buy! Don’t go anywhere near this company.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Took weeks to arrive and look like dishcloths. Have to return to China or Japan . Just appalling.

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam - not the company or goods as advertised

Please take note - Whatever you do, do not order from this company, you will regret it. Clothing materials not even suitable for dishcloths. You do not get what is advertised, items come in from abroad and tracking is non existent. I did persevere with a refund instead of credit as the goods were not as advertised. I like many others wished they had read the reviews.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

In line with others it took a long time to come, was poor quality and an dd shape and they won't accept returns as they are based in China. Avoid!

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Order not received

Ordered a blouse, still not had. Looks like it’s stuck in mid air so where. Total rubbish company, my bank will look out in case they take any more money and red flag it. If it ever arrives, don’t feel confident it will be any good.
,

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality, took weeks to arrive. near impossible to return. SCAM! Avoid at all costs. Also known under Hartley and co with a picture of two ladies that I am sure are nothing to do with this dodgy company.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. The clothing comes from China, takes months to arrive, is poorly made and the sizes are a joke. There is no way to refund purchases unless you send the parcel back to China. They offer a 20% refund siting their concern for the environment and you keep the useless clothing. So I have ended up losing £60 on this. Gave the blouses to a friend for her teenage daughter.

7 July 2025
Unprompted review
Rated 2 out of 5 stars

Quality not good.

My order came promptly, but the quality of the fabric is nothing like I expected. Very thin and plasticky. Shape and size were OK. I won't be ordering again. Pity, as I like the styles on the pictures!

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had checked Trustpilot first

Wish I had checked Trustpilot first. Absolute cheap nasty rubbish. Sizing awful, quality awful. Have given up trying to return. Will chalk it up as a bad expand move on but will never use again and urge anyone else not to waste your time and money.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Wish I had read the reviews

Wish I had read the reviews. 3 weeks to deliver, very poor quality and almost impossible to return. When I insisted, I was responsible for paying the shipping costs to China and 1 month later I am still waiting for a refund. Steer well clear of this company

1 June 2025
Unprompted review

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