Harrogate Organics Company Reviews 

1,980
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Magnesium spray has been an absolute game changer for me. Helps with sciatica … and is amazing at stopping the awful leg cramps … sleep soundly now. Customer service truly amazing too.

Company replied

Rated 5 out of 5 stars

What brilliant products! I've been using the Harrogate Organics Magnesium Spray and the NMN Supplement and I must say they are both game changers! I suffer from muscle cramps and low energy level... See more

Company replied

Rated 5 out of 5 stars

Wow! The magnesium spray really is a game changer. I bought on a whim to try out, as I'd been seeing a lot of information around these types of products. To my shock, after a few days of using befo... See more

Company replied

Rated 1 out of 5 stars

Magnesium Spray - EXTREMELY poor, uncaring customer service from the company. I would not buy from this company again. I was DESPERATE and really hopeful for this product to work. It didn't. I conta... See more

Company replied

Company details

  1. Shop
  2. Beauty supply store
  3. Fitness and nutrition
  4. Flavours, fragrances and aroma Supplier
  5. Vitamin & Supplements Shop
  6. Wellness Programme

Written by the company

Harrogate Organics Company believe everyone deserves a healthy and happy life. We are on a mission to demonstrate the incredible healing powers of pure, natural and organic ingredients. We provide a blend of products that work together to help solve some of life’s problems such as sleep, stress, anxiety, fatigue and general wellbeing. Based in Harrogate, the home of wellbeing and an original spa town, we support independent business through partnerships and collaborations and champion alternative remedies to aid better living. Come and see what we do.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,980)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Nothing

Ordered some of there products on the 28th of November and they have still not arrived, Tried to contact the company twice and have had no reply. No products no tracking information and no contact so bot great service so far.

28 November 2024
Unprompted review
Harrogate Organics Company logo

Reply from Harrogate Organics Company

Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we strive to provide, and I completely understand how frustrating this must be. I will personally ensure your order is looked into immediately. Please can you share your order details at the email below...Please allow me to investigate the situation, and I’ll get back to you as soon as possible with an update. In the meantime, feel free to reach out directly at support@harrogateorganics.co.uk so we can resolve this for you promptly. Thank you for your patience and for giving us the opportunity to make things right.

Rated 5 out of 5 stars

Great products and great service

Great products and great service. I'm hooked on their top quality goods & wonderfully helpful shop staff

6 November 2024
Unprompted review
Harrogate Organics Company logo

Reply from Harrogate Organics Company

Ahhh thank you so so much Amel! x

Rated 4 out of 5 stars

I have used for a week and was ok for…

I have used for a week and was ok for the first few days but noticed getting tummy cramps and associated bowel discomfort - I know magnesium tablets can do this but thought wouldn’t be an issue with the spray but feels like for me it is 😕

5 November 2024
Unprompted review
Harrogate Organics Company logo

Reply from Harrogate Organics Company

Thank you for your feedback, and I’m sorry to hear that you’ve experienced discomfort while using our product. Magnesium sprays are typically gentler than oral supplements, but everyone’s body reacts differently, and we completely understand your concern. We recommend applying a smaller amount to a different area of the body to see if it makes a difference or consulting with a healthcare professional to ensure it’s the right product for you. Your experience matters to us, and we’d be happy to discuss this further to find a solution that works for you. Please feel free to contact us directly at support@harrogateorganics.co.uk. Thank you for trying our product, and we appreciate your honest review.

Rated 1 out of 5 stars

WOULD NOT ORDER FROM THIS COMPANY

Made a purchase from this company on the 19th October, I paid £6.95 postage ( which is way too expensive for a small spray.). It’s now 3rd of November and my item has still not arrived. I’ve contacted them several times had only one response - they blamed the new staff on not knowing what they were doing. - that was on Friday the 1st November - dreadful customer service. Still haven’t received my order, I most certainly WOULD NOT ORDER FRIM THEM AGAIN!

3 November 2024
Unprompted review
Harrogate Organics Company logo

Reply from Harrogate Organics Company

Hi Joy, Thank you for your feedback and for bringing this to our attention. I sincerely apologise for the inconvenience caused by the delay in receiving your order and for any miscommunication you may have experienced.

Regarding the postage cost, I want to clarify that orders to Northern Ireland incur a higher shipping fee due to additional courier charges, which are unfortunately outside our control. However, we strive to keep these costs as reasonable as possible.

I would also like to address your concern about our previous communication. We never intended to suggest that a new team member was at fault. The delay was due to a logistical issue with the courier, where the shipping information was not processed correctly. This is something we are working on with our courier to ensure it does not happen again.

If there is anything further we can do to assist or if you have additional questions, please don’t hesitate to reach out. Once again, I apologise for the inconvenience and appreciate your understanding.

Rated 1 out of 5 stars

Essential oils are not true oils

Bought some essential oil blends for diffuser. They clearly are not true essential oils. They smell of synthetic scent. The product information is very misleading. Disappointed as they were expensive. Feeling deceived.

2 November 2024
Unprompted review
Harrogate Organics Company logo

Reply from Harrogate Organics Company

Thank you for reaching out and sharing your feedback. I understand your concerns and would like to address them clearly.

We do not claim that our products are 100% pure essential oils. As stated in our product descriptions, we offer essential oil blends, which combine natural essential oils with complementary ingredients to create balanced and long-lasting fragrances. This is clearly outlined to ensure transparency about the nature of our products.

While we strive to provide high-quality blends that offer excellent aromatherapy experiences, we recognise that scent preferences can be subjective. However, your assertion that our products are synthetic is not accurate, and we stand firmly behind the quality and integrity of our formulations.

We appreciate all feedback, as it helps us improve and ensure our customers are fully satisfied. If you have additional concerns or questions, feel free to reach out directly, and we’ll be happy to assist further.

Rated 3 out of 5 stars

Products 5 Star, Website not so good

Products 5 star I absolutely love them, but logging into your website is so frustrating, it's not mobile friendly becomes microscopic on my phone and after trying to login after 15 attempts using recaptcha I gave up as it wouldn't accept my response even though the were correct and is it really necessary I've noticed many sites have changed to text codes or authentication apps now which are more secure. Also, when will an app be available so much easier to manage subscriptions, account details etc.

2 November 2024
Unprompted review
Rated 2 out of 5 stars

Poor service

When I realised I was being offered a 15% new customer discount I asked to buy additional products, but was told I would have to pay full price for the additional products. When I got home I saw that a leaflet had been put in the bag with my products which included a 15% of next purchase code.
Poor service, and a missed opportunity to double the value of the sale.

25 October 2024
Rated 5 out of 5 stars

Since using the magnesium spray

Since using the magnesium spray , my shoulder has been so much better , and i sleep better . My sister is now using this as she has restless leg, and it takes it away , and she gets a really good sleep

25 October 2024
Harrogate Organics Company logo

Reply from Harrogate Organics Company

ahhh this is great news michelle!

Rated 3 out of 5 stars

Sadly no help with sleep

Bought the magnesium spray to help with awful sleep. Read reviews and believed it may help so worth a try.
2 weeks in and no help at all with sleep. Tried it on my achy hip and shoulder, think it helped with that.
Slow delivery.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Good experience all round with them

The order arrived very quickly and was exactly as they described it. It was beautifully packaged and had a person note, which was good to receive. It made it feel more special- good quality goods too.

24 September 2024
Harrogate Organics Company logo

Reply from Harrogate Organics Company

Ahhh thanks so much x

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