Harry Benmore Mattress Maker Reviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the mattresses, often highlighting their comfort and craftsmanship, with many noting significant improvements in their sleep and a reduction in aches and pains. The staff is frequently commended for their helpfulness, extensive knowledge, and personalized advice, guiding customers through the selection process to find the perfect product. The delivery service is also highly regarded for its efficiency, punctuality, and the professionalism of the delivery teams, who often go above and beyond to ensure a smooth setup. However, some people experienced minor delivery hiccups, such as initial difficulties getting mattresses upstairs or delays with courier services, which were promptly resolved by the company's responsive team. A few customers also found their initial mattress choice to be either too firm or not the right fit for personal preference, but the company readily facilitated exchanges to ensure satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers describing their mattresses as incredibly... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, attentiveness, and excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We desperately needed a new mattress after buying a mattress in a charity shop when we returned from living overseas for twenty years. Came across Harry via an internet search, and his website sug... See more

Rated 5 out of 5 stars

The whole experience with Harry Benmore has been fantastic he went out of his way to help me find the right mattress for me. The ordering and delivery process was seamless and the delivery team were p... See more

Rated 5 out of 5 stars

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned. Before our heading Harry was extremely hel... See more

Company replied

Rated 5 out of 5 stars

Had a Simba mattress for a few years but always thought it was too firm. Came across Harry Benmore and immediately very impressed with his customer service and advice - he even responded over a weeke... See more

Company replied


Company details

  1. Mattress Shop
  2. Bed shop

Written by the company

Hi I'm Harry. All of my mattresses are proper mattresses that are properly priced, handmade here in the UK. They don't come rolled up and stuffed in a box like those foam mattresses online. They don’t come with silly price tags like the ones you find in a chain store showroom. My mattresses are delivered to you direct from the factory. Take a look at my website, you’ll find my mattresses to be twice the quality of the online brands and half the price of the chain stores. Delivery is free by a two-man courier service and I offer a full warrantee and 100 day sleep trial. So if you hate it, Ill change it or take it back for a full refund – it’s no problem. Get in touch when you need a new mattress and if you are confused as to which mattress is best for you then message me and we can figure it out together. Harry x


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(233)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Cashmere and Silk mattress

Ordered the Cashmere and Silk mattress, Medium/soft from Harry. After only three nights I can’t believe the difference in my sleep and aches and pains! Communication and advice from Harry was excellent. Delivery was on time and very efficient. Can’t recommend Harry Benmore mattresses highly enough!

11 April 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Good news, thank you Coco

Rated 5 out of 5 stars

Honest unbiased advice and a great mattress

Had a great nights sleep on our new Harry Benmore hybrid pro mattress last night. A massive thank you to Harry for his patience and wisdom in helping us choose the right one. We are very grateful for his help in steering us through the overwhelming myriad of options on the market now. Perfect mattress and unbiased and honest advice. Thank you.

14 April 2026
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Reply from Harry Benmore Mattress Maker

Wonderful, thank you so much for your business, Linda :)

Rated 5 out of 5 stars

Lovely high-quality mattress

I first got a hybrid pro medium but found it a bit too soft. Asked to change it to the medium firm and that was no problem whatsoever and arrived in seven days. The mattress is fantastic quality and beautifully made. I’ve been sleeping on the new one for a few nights now and it’s absolute heaven. Probably the best mattress I’ve ever owned.

13 April 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Brilliant, thanks Mike :)

Rated 5 out of 5 stars

I Don't know where to start

I Don't know where to start. Harry is exceptional. The customer service is absolutely brilliant from the first phonecall to the delivery and beyond. Excellent service from start to finish. I purchased the Hybrid Pro from Harry. Found it a little too firm. Harry kindly exchanged it. After a spell in hospital I experienced a problem with sleeping comfortably. Harry to the rescue again. Harry, you are amazing!! You go above and beyond each time and you not only go the extra mile, you go the extra ten. I have recommended you to my friends and will keep on recommending you. Anybody looking for a mattress then look no further than the amazing Harry Benmore.

7 April 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thank you Bernadette :)

Rated 5 out of 5 stars

I have had an excellent experience with…

I have had an excellent experience with Harry and the team. Not only are the mattresses excellent but the customer service is exceptional! I would definitely recommend to anyone.
Sam

3 April 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks Sam :)

Rated 5 out of 5 stars

Purchased an Alpaca firmer mattress…

Purchased an Alpaca firmer mattress from Harry and it is wonderful. The service was above and beyond with Harry happy to give me extensive advice and help over a weekend. He always replied very quickly to any questions and there was never any suggestion of a hard sell or persuasion. The mattress itself is incredibly comfortable. Harry was very helpful in advising which level of firmness to go for. 100% recommended and priced well given the quality of the mattresses.

28 March 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you Jane :)

Rated 5 out of 5 stars

Quick response to questions. Given advice from Harry. Perfect.

Given advice by Harry on which mattress would be best for me. Replied to questions very quickly.
Mattress arrived and it's been 4 nights of bliss. I have slept better then I have for months. I had the hybrid pro medium to firm. Definately the best mattress I have ever bought. Recommend 100%.

27 March 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing to hear, thanks Jan :)

Rated 5 out of 5 stars

Fantastic service and product

Fantastic service.

Harry was so helpful and asked questions no other mattress supplier has before including sleep position, problem areas etc.

He then made his recommendation which was not the most expensive option.

Mattress was delivered two weeks after order as advised at time of order.

The mattress is incredibly comfortable and I have had much better sleep.

The experience from start to finish has been friendly, helpful and totally professional.

I thoroughly recommend.

23 March 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thanks so much for your business, Alana

Rated 5 out of 5 stars

Perfection

From the first point of communication to the delivery and of course the mattress was 100% perfect

I would never normally order a mattress without first physically going to a shop to try but the 100 day no quibble return policy lured me in

After chatting with Harry and his team via WhatsApp I went with his recommendation for the hybrid pro mattress

We are 6 weeks into trying it out we absolutely love it the quality of workmanship is superb and the comfort level is of the chart its like sleeping on a cloud

Im a hot sleeper and based on Harry's recommendation on the hybrid pro the top layers keep me cool through the night

Also as a side note I took a couple of months to decide from point of contact there was no " following up" contact ,no pressure sales which i truly appreciated

If anyone is debating whether to buy from this company just go for it you won't be disappointed

10 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

This is great news, thank you Laverne

Rated 5 out of 5 stars

I can’t find enough words to praise…

I can’t find enough words to praise Harry. I needed a quick solution because I had left it too late to order a mattress, and he went above and beyond, checking every possible way to get the mattress to me on time.

He is incredibly knowledgeable, helpful, and trustworthy. He was constantly replying to my messages with voice notes, even over the weekend.

This was the best customer service I have ever experienced in my life. I recommend this company to everyone and will advise everyone I know to get their mattresses from them. Thank you Harry !

16 March 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wow!! Thank you so much Tatia :)

Rated 5 out of 5 stars

Harry Goes Above and Beyond

I can’t begin to say how amazing Harry is. From the very first contact his customer service has been exceptional. He is incredibly knowledgeable, replies quickly on WhatsApp with voice notes and messages, and genuinely takes the time to help and advise you properly.

Nothing is ever too much trouble for him and you can tell he really cares about what he does and about helping people sleep better. The quality of his mattresses is excellent and his level of support and service is honestly one of the best I’ve experienced.

If you’re looking for someone who truly stands behind their product and goes above and beyond to help, I can’t recommend Harry highly enough.

5 March 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing, thank you so much for your kind words

Rated 4 out of 5 stars

Outstanding Customer Service

While the mattress I chose ultimately wasn't the right fit for me, Harry and his team did everything they could to ensure I was satisfied. I've received the agreed-upon refund, but I still wouldn't hesitate to recommend them to others.

4 March 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

I can't get them all...lol. Thanks for the chance anyway, Leon :)

Rated 5 out of 5 stars

Truly Excellent Hybrid Pro Double Mattress

I purchased a double Hybrid Pro in Feb 26 and I am SO glad I did. It is without doubt the most comfortable, high quality mattress I have ever owned. These mattresses are streets ahead of the foam filled, rolled up products that you see so much of now. Proper heavy mattresses, expertly made. I actually ordered it online on a Saturday and had WhatsApp communication on the Sunday to discuss a specific date that I needed for a house move. Everything from the first contact was first class; this is a family run professional company with an old fashioned service ethic. I really can't recommend them highly enough. The delivery process was also smooth and I was kept fully informed every step of the way. Excellent job team, thank you.

16 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Awesome!! Thanks Karen

Rated 5 out of 5 stars

WOW!!

WOW!!

From my first point of contact, Harry has been incredible; no pushy sales at all, just super informative and genuinely helpful. My new mattress is honestly the best investment I’ve made in a long time.

I was really indecisive about which mattress would suit me best, but Harry asked all the right questions about my weight, sleeping position, and any back issues. I’d been sleeping on a medium/soft memory foam mattress and constantly waking up with back pain and night sweats which I now realise was down to the mattress itself.

I was a bit nervous about ordering a firm mattress because I thought it might be uncomfortable, but I’ve had the best night’s sleep in years. It feels so luxurious, and the pillow top layer is cool and incredibly soft. I went for the hybrid pro firm.

If you’re considering buying a mattress from here, don’t hesitate, just do it. The service has been excellent from start to finish, and the mattress is pure luxury.

Thank you so much!

28 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Incredible, thanks so much, Sam!!

Rated 5 out of 5 stars

Supremely comfortable

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned.

Before our heading Harry was extremely helpful over WhatsApp walking us through the differences between the tensions and what we had tried in the chain stores.

Delivery was on time and the team from the courier were friendly.

Would recommend!

28 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you, Matt!

Rated 5 out of 5 stars

A luxurious mattress!

We visited Harry’s store in Welling to test out the mattresses. He was there and offered us great advice.
We wanted a luxurious mattress that felt like we are sleeping in a hotel every night, and that’s exactly what we got. We went for the Alpaca mattress and have been delighted with it since the moment we got it home.
We would thoroughly recommend to anyone!

28 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing, thanks so much, Elizabeth.

Rated 5 out of 5 stars

Astonishingly comfortable mattress at a reasonable price

I could not be happier with my new mattress. It cost under half the amount of other mattresses I researched. It's so comfortable that I go to sleep and wake up smiling. It also is substantial and well-made. The company is personal and specific and helpful to deal with, so you have a good chance of choosing a mattress suitable for you. They also intervened when I had a difficult time communicating with the delivery company and I appreciated their committed to customer service.

28 January 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much, Cassandra :)

Rated 5 out of 5 stars

The customer service is really…

The customer service is really oustanding.
Not only do they create wonderful mattresses, but they serm to genuinely care.

23 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much John. Appreciate your kind words.

Rated 5 out of 5 stars

Very good service..…

Excellent service from harry himself thats truely amazing this day and age.. best mattress ive ever had an made in uk..so comfortable.. WELL DONE HARRY AND TEAM SPOT ON...

2 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Amazing news, thanks Paul

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I was researching for weeks for a good mattress. I stumbled upon Harry Benmore British hand made beds. I put the name along with my back probs etc into Chatgbt. It came back with nothing but positive things about this company. I got in touch and Harry contacted me directly and went through my options carefully. I received my mattress an 4 days ago and instantly my back pain has virtually disappeared
It was so refreshing to deal with such an efficient British run friendly company. The mattress is such high quality too. I’m one very happy customer!

16 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great news, thanks so much Deborah :)

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