Harry Benmore Mattress Maker Reviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the mattresses, often highlighting their comfort and craftsmanship, with many noting significant improvements in their sleep and a reduction in aches and pains. The staff is frequently commended for their helpfulness, extensive knowledge, and personalized advice, guiding customers through the selection process to find the perfect product. The delivery service is also highly regarded for its efficiency, punctuality, and the professionalism of the delivery teams, who often go above and beyond to ensure a smooth setup. However, some people experienced minor delivery hiccups, such as initial difficulties getting mattresses upstairs or delays with courier services, which were promptly resolved by the company's responsive team. A few customers also found their initial mattress choice to be either too firm or not the right fit for personal preference, but the company readily facilitated exchanges to ensure satisfaction.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers describing their mattresses as incredibly... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, attentiveness, and excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We desperately needed a new mattress after buying a mattress in a charity shop when we returned from living overseas for twenty years. Came across Harry via an internet search, and his website sug... See more

Rated 5 out of 5 stars

The whole experience with Harry Benmore has been fantastic he went out of his way to help me find the right mattress for me. The ordering and delivery process was seamless and the delivery team were p... See more

Rated 5 out of 5 stars

We have been sleeping in our super king extra firm silk and cashmere mattress for a week now and it is the most comfortable mattress we've ever owned. Before our heading Harry was extremely hel... See more

Company replied

Rated 5 out of 5 stars

Had a Simba mattress for a few years but always thought it was too firm. Came across Harry Benmore and immediately very impressed with his customer service and advice - he even responded over a weeke... See more

Company replied


Company details

  1. Mattress Shop
  2. Bed shop

Written by the company

Hi I'm Harry. All of my mattresses are proper mattresses that are properly priced, handmade here in the UK. They don't come rolled up and stuffed in a box like those foam mattresses online. They don’t come with silly price tags like the ones you find in a chain store showroom. My mattresses are delivered to you direct from the factory. Take a look at my website, you’ll find my mattresses to be twice the quality of the online brands and half the price of the chain stores. Delivery is free by a two-man courier service and I offer a full warrantee and 100 day sleep trial. So if you hate it, Ill change it or take it back for a full refund – it’s no problem. Get in touch when you need a new mattress and if you are confused as to which mattress is best for you then message me and we can figure it out together. Harry x


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(233)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Family business & great quality & service

I contacted Harry on WhatsApp, I’d put off buying a mattress for a long time, as I was worried I’d buy the wrong one and be stuck with it. Harry responded very quickly with advice and I went for the Silk & Cashmere. There was a blip with the courier firm, which was resolved by Harry and Michael the same evening. The customer service is excellent and the mattress is excellent quality, 5 nights great sleep so far. I’d recommend Harry Benmore when you next need a mattress.

11 February 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Such a coincidence that we were in the area - glad to get it sorted for you, Kay :)

Rated 5 out of 5 stars

Superb in all respects

Excellent help and advice prior to ordering and my new Mattress is superb! A very straightforward British company who I'd happily recommend to anyone needing a new Mattress!

10 February 2026
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Reply from Harry Benmore Mattress Maker

Appreciate that, thanks John

Rated 5 out of 5 stars

From my first contact and purchase

From my first contact and purchase, I was kept fully up to date with delivery and collection.
There was a small blip with the delivery people, but it was rectified very promptly.
The mattress is superb quality and incredibly comfortable.

3 February 2026
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Reply from Harry Benmore Mattress Maker

Great news, thanks Vanessa

Rated 5 out of 5 stars

Excellent service advice and attention

Excellent service advice attention to detail Harry gave advice on what's app and answered questions. I asked if possible delivery could not be too early and again not too late as pensioners. Spot on came around 4pm. Mattress very comfortable only thing is we need a ladder to get into bed 😴. Thank you for attention hto detail. Love the mattress no sore shoulders now.

4 February 2026
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Reply from Harry Benmore Mattress Maker

Thanks so much, Yvonne

Rated 5 out of 5 stars

Excellent company

I recently bough a silk and cashmere after having a discussion with Harry about the best choice for my hot sleep problems. I naively didn't think a mattress could make that much difference but it's been a revelation. I couldn't recommend this company enough, doesn't hurt that it was also siginifcantly cheaper than a lot of other companies and arrived within 1.5 weeks.

8 January 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much Katie

Rated 5 out of 5 stars

I cannot rate Harry Benmore mattress…

I cannot rate Harry Benmore mattress maker highly enough. Pre-sales advice, delivery, quality and price are all exceptional. We have bought 2 mattresses now, the entry level for our daughter and the Alpaca for us. The Alpacca mattress is by far the most comfortable I have slept on. My wife and I absolutely love it. We bought it to replace a rolled up mattress that you see advertised on TV. Not the same at all. I am now recommending Harry Benmre to my friends and family.

30 January 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much for your business, James

Rated 5 out of 5 stars

Just, simply.....Wow!!!

Wow. What a refreshing experience from start to finish. Excellent customer service straight from first contact, then regular updates all the way through.
Superb delivery and collection network. And the mattress.......?? AMAZING!!!! Absolute quality and craftsmanship. My first morning waking up with no whole body aches....literally life changing.

Thank you so very much!!!

30 January 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Great, thank you for your business

Rated 5 out of 5 stars

Brilliant!!

It was such a great pleasure to deal with a independent UK Company, family owned and receive such brilliant help and advice personally from the owner. From the beginning of my enquiry to the notification of dispatch and courier delivery, the whole process has been a real pleasure.
The Hybrid Pro mattress is so well made and very comfortable, it makes sleep bedtime a real positive relaxing experience!
I would wholeheartedly highly recommend Harry Benmore Mattress maker if you are seeking a quality mattress and service. Thank you so much Harry and your team.

26 January 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thanks so much Jon.

Rated 5 out of 5 stars

Really happy with Harry and his team

Really happy with Harry and his team. He is a decent bloke first and foremost. I couldn't go to try a mattress due to the distance so had to go off the online details. Ultimately the mattress selection wasn't write for me and I wanted to swap. This was no trouble but I did give it some time to try and adjust but ultimately when it came to the swap it was painless. Really happy with my eventual choice the hybrid luxe. Really comfy. Harry is completely trust worthy and easy to deal with. I would recommend.

24 January 2026
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Reply from Harry Benmore Mattress Maker

Glad to hear, thank you Steve

Rated 5 out of 5 stars

Harry really went above and beyond to…

Harry really went above and beyond to ensure we got a mattress we were satisfied with, even sending his own team to deliver to us in time for our move when the courier had delayed. The mattress itself is really comfortable (silk and cashmere).

21 January 2026
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Reply from Harry Benmore Mattress Maker

Thank you Jamie

Rated 5 out of 5 stars

Wow...Fantastic product and customer care

Wow! I've just bought a King size silk and cashmere mattress from Harry Benmore. The customer service from Harry and his team was second to none and I'm a picky customer! The mattress is excellent quality and replaced one of those boxed mattresses which caused my back ache. A really good investment and a competitive price too. Very happy and have recommended to my family! Now off to buy a set of steps to climb up onto my bed :)

20 January 2026
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank you so much Cathy!

Rated 5 out of 5 stars

We bought two mattresses last year…

We bought two mattresses last year after visiting the showroom and talking to Harry.

It's now a year later, and we are super happy with the mattresses we received. Customer service was amazing, and the quality of the mattresses is very high.

12 March 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Excellent, thanks Chris

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Harry is responsive and so helpful when contacted. I bought a mattress without going to his shop, as soon as I emailed he responded. The delivery was rapid and efficient. Unfortunately on this occasion the mattress was not for me. Purely personal choice and not about issues with the product. I contacted Harry and he responded immediately offering me a full refund, just a few days later the mattress was picked up and two days after that I had my refund. I can’t compliment Harry and his team enough, buy with full trust from this business.

10 December 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much! Harry :)

Rated 5 out of 5 stars

Great product even better customer service.

My mattress arrived within 10 days, the delivery guys took it straight upstairs and didn’t even touch a wall with it! Whilst I loved the mattress, after a month my wife unfortunately didn’t. They arranged collection at no extra cost and offered a full refund. Honestly some of the best customer service in the country right now. I’d use them again in a heartbeat. I couldn't recommend this company more, big business could learn a few lessons from these guys. Highly recommend.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Bought a king sized hybrid pro mattress…

Bought a king sized hybrid pro mattress a month ago from Harry Benmore.. as we don’t live near the showroom I messaged Harry. We discussed the mattress I already had, and the issues I had (too warm, bad back!) and he suggested the mattress which I subsequently bought!
The mattress was well packaged, and obviously well made. And a month in… it’s very comfy… I no longer have a bad back, and I’m definitely less hot than I was! I’m so pleased with my mattress and the service from Harry! I thoroughly recommend this company if you need a new mattress!

10 December 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thank so much, Helen!

Rated 5 out of 5 stars

Harry The Mattress Wizard

I honestly have a bone to pick with Harry... he’s recommended a mattress so good that I never want to leave it! 😅 I came to him with nagging back pain and posture issues, and he pointed me straight to the Firm Hybrid Pro. It’s only been 2 weeks, but the difference is night and day. My posture has improved and I’m actually excited to go to sleep early again. If you need advice, ask Harry—the man is a mattress wizard 😊🥰🥳

21 December 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Hahaha - thanks Mike

Rated 5 out of 5 stars

Stress Free, Excellent Product

I'm sure I'm not alone when I say that purchasing something like a mattress can be a stressful experience.
In between working and family life I find little time to actually get out and try out mattresses, and even when I do, it normally comes with a salesperson who (understandably) wants to sell you something more expensive than you might need/want.
So then I start looking online and I'm overwhelmed by the amount of online retailers there are, with mixed reviews and questionable pricing.
That's why it was a breath of fresh air to come across Harry on Instagram. I found his sales pitch reassuring, his product easy to understand, and also loved the fact I could help support a real family business.
Every step of the process was easy and stress-free. The delivery guys were awesome, and the mattress has been fantastic.
If you're like me and want a stress free purchase from a trustworthy business, look no further than Harry Benmore. I'll definitely be buying again in the future!

10 March 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Brilliant, thank you Sam

Rated 5 out of 5 stars

Excellent in every way

The other reviews are right - buying a Harry Benmore mattress is a brilliant idea.

We started out by ordering a super king Alpaca mattress, after talking through the options with Harry via WhatsApp (he is extremely responsive and very helpful). Unfortunately the mattress wouldn't fit up our winding staircase - which was our fault, as we'd just assumed that as our previous super king mattress had bent its way around the banisters, so would this one. But Harry's mattresses are really substantial (in a good way!), so we had to give up.

Harry's support was excellent, and on his advice we went for the zip and link version of the same mattress, which easily fitted up the stairs. We were a little worried that we might feel the join between the two mattresses, but with a thin topper we can't even tell that it's two mattresses, the join is that good. We got a medium Alpaca, and it is just so comfortable; it's easily the best mattress we have ever had, and 6 weeks later it's even more comfortable than when it was brand new.

And, for the first time in years, we can actually flip and rotate our mattress by doing it in two halves, something we never managed to do with our previous one-piece super king mattress. We had no choice but to get the zip and link version, but honestly, we'd probably go for that option anyway, it's just so easy to live with.

Genuinely excellent customer service, an amazingly comfortable mattress and very fair prices. Very highly recommended.

10 November 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much Mark

Rated 5 out of 5 stars

One of the best online retailers I've dealt with

Great experience from start to finish. Harry helped me choose the right mattress (over whatsapp chat). There was a small blip with the order which Harry went over and above to resolve quickly. Delivery was well communicated and the mattress is beautiful. Thanks Harry + Team!

4 December 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Wonderful, thanks Victoria

Rated 5 out of 5 stars

Amazing mattress!

I initially purchased a medium silk and cashmere mattress which was lovely but for me it was a little too soft, I messaged Harry on WhatsApp and he got back to me straight away. He talked me through what would work for me and exchanged the mattress for a firmer hybrid pro, he even gave me the blue light discount which I missed initially. The mattress arrived 3 days ago and already back pain gone and have had best nights sleep for a long time. They really are fantastic mattresses,We have an Emma mattress in our spare room and these just dont compare. The quality is so much better. If you are thinking about buying a mattress from him you wont regret it!

13 December 2025
Unprompted review
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Reply from Harry Benmore Mattress Maker

Thanks so much, Ali, glad to have got you sorted!!

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