harttools.com Reviews 162

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the products for their reasonable price and good performance, often highlighting their power and ease of use for various tasks. People frequently mention the convenience of interchangeable batteries across different tools and the widespread availability of products. However, some people were dissatisfied with the customer service, describing it as unhelpful and unresponsive to issues like defective products or warranty claims. There are also concerns regarding product quality, with some tools breaking down prematurely or arriving with missing components. Additionally, several customers expressed frustration over batteries failing after a short period and the difficulty in obtaining replacements.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the durability and... See more

Price

People report ambiguous experiences with price. Many customers find products to be a good value, describing... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

I am retired gov't worker. I bought my first Hart weed eater several years ago. Great price-has never needed repair-easy to reload. I purchased a Hart grass blower week later. Never needed repa... See more

Rated 5 out of 5 stars

Full-time RV life can have its challenges but finding the right tool isnt one of them. Hart tools have been a life saver. They are budget friendly and they hold up better than any of the other brands.... See more

Rated 5 out of 5 stars

I bought a mechanic set of sockets only to have one of the drawers completely empty with no tools. I contacted Hart tools with this issue and Emily heyward was the best at helping me with a resolution... See more

Rated 5 out of 5 stars

I bought a circular saw, I was surprised how much power this little saw has I really don't need to buy another saw this one doe's it all I highly recommend this to everyone! really satisfied!!!


3.0

Average

TrustScore 3 out of 5

162 reviews

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Rated 2 out of 5 stars

Had high hopes but they are dead like all my batteries.

Ok so I bought almost every Hart cordless tool they make. 40v and 20v. The tools themselves arent that bad. Matter of fact I havent had but one tool quit after a little bit of use. My problem is that I now have this pretty good sized investment in a wide collection of tools that I can barely use. Im not even kidding when I say I have 15 hart batteries all different sizes. 20v and 40v every amp hour size they have and out of those 15 batteries 2 still work. I have one 40v that still works and I have 1 20v that still works. None of the way more expensive ones work just one little 2 amp hour 20v and the 2 amp hour 40v. The thing that really pisses me smooth off is they wanna charge crazy amounts for batteries that are just not worth a quarter of what they think they are worth. So thats my complaint. If you want a massive tool collection that you can use a few times and then just look at Hart is the way to go but if you want to actually slide good batteries onto your tools and use them well I would look elsewhere. I use power tools every single day of my life. At home and at work. Well previously at home but still at work. Had high hopes but roll that hope up and see if it will charge because the batteries wont.

5 August 2024
Unprompted review
Rated 4 out of 5 stars

Best money spent

I have the Weedeater that you can change tools with,2 40volt batteries and the rapid charger. I love this tool! I have had it since April.2021 and no issues. I have a little over an acre that I have to weedwack. I just charge one battery while I use the other. Get it all done in about 3 hours. I also, l9ve the quick refill on the trummer, and the fact that I can use my mini cultivater head to prep my veggie garden in the Spring. I love the multiple uses. The next purchase will be the pruner pole saw attachment!

5 August 2024
Unprompted review
Rated 1 out of 5 stars

If you are serious about tools

If you are serious about tools. Don’t purchase HART tools! Earlier today I purchased an 18” 40V 1/2 acre push mower. I could not be more disappointed with its performance. After two cuttings (30 min) and two battery charges (1.5 hours) this little mower has already found itself in the back of my shop never to be used again, sitting there to rot away. After being sold that it was a decent mower to find that I’ve wasted $350. It’s low and terrible quality tools for hard working people.

3 August 2024
Unprompted review
Rated 1 out of 5 stars

I bought a 40amp weed eater and blower…

I bought a 40amp weed eater and blower at walmart about 3 or 4 weeks ago I used it 3 times and it quit working I don't know if it was defected or whats up with that but I do know I got ripped off for almost $200 because we were in process of moving and I lost my reciept, and I was suppose to have a 90 days guarantee -instead all I have is a yard full of long grass

29 July 2024
Unprompted review
Rated 5 out of 5 stars

great tools

I Have the 20 volt system of impacts fans sawzall flash light & drills all been great so far & house vacuum cleaner

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy!

Don’t buy!! I purchased the self propelled lawn mower in April 2023 (mind you the one that’s $500), that has a 5yr warranty and the battery was already defective less then year later, after taking good care of of the battery! Then the beginning of may while using the mower, the blades just came off which was scary! After contacting customer service, they gave me info for the service center to take it to, and there is only one, yes one single man that services them in our state! I’ve contacted him twice to get it in, as I did the necessary things he needed, and today July 23, 2024 I still have got no response!! I’m out of a mower!!!! I contacted customer service AGAIN, and explained I need my mower, it’s got a warranty, and the service center isn’t responding! Well they said there’s NOTHING they can do, that he has to fix it! Well here it is almost 3months later and nothing!! Pathetic! So much for a warranty, spending $500 on what I thought was a great mower, I’m so so disappointed!!!! Buy another brand, not this one! Thanks for nothing hart, I literally have no lawn mower all summer!!!!

20 May 2024
Unprompted review
Rated 1 out of 5 stars

I got lied to by a customer service representative

I contacted HART customer service about a broken part for a circular saw that was still under warranty. The representative assured me that the part was in stock and being shipped out. It has now been over a month and the part still hasn't showed up, so I called again. This time the representative tells me that the part is out of stock, it was never shipped to me, and that they don't know when the part will be back in stock. Then they told me to take the tool to a service center. I checked on HART's website to find a service center, and when I enter my zip code it says "sorry there are no service centers within 200 miles of your location". If the first representative would have told me that the part was unavailable, I would have tried to find another solution or buy a new saw. Instead the job I need the saw for has been on hold for over a month now.

24 June 2024
Unprompted review
Rated 1 out of 5 stars

Batteries DO NOT LAST!

Recently received the Hart 40V weedwhacker as a gift. I used it less than a dozen times and both the battery it came with, and the extra one given to me will no longer hold a charge. I normally LOVE my HART tools and it's why I requested it but this weedwhacker can't take interchangeable batteries and there is NOTHING they can do to help me, a waste of $, worst product by HART. DO NOT RECOMMMEND their weedwhackers at all.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Purchased the self propelled lawn…

Purchased the self propelled lawn mower. So easy to assemble. What a great lawn mower so easy to use and quickly cut my yard. I strongly recommend this mower for all. This mower I would recommend for women and senior citizens very easy to operate and like the side mulching option.

18 July 2024
Unprompted review
Rated 3 out of 5 stars

Hart 2 in 1 20V Trimmer & Blower

What I like about the trimmer is the length of the weed eater. what I dislike is the functionality of how to convert into and edger, and how to operate the auto wind feeder.

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Bought a 20Volt battery 8" chain saw…

Bought a 20Volt battery 8" chain saw and it only worked for about 20 minutes before a part broke that keeps the chain tightened. Then I spent hours trying to get them to answer my phone calls and then finally they did not have the part and would not have it for about 6 months.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Very reliable tools and budget friendly

Was low on funds for tool set when I started on construction. Hart was the lucky one. I bought 4 tool combo kit 3 years ago and now I have almost everything that is need for my line of work. Take care of these and they will take care of you. Looking forward to any new power tools the come up with. Definitely a HART fan.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Be warned........ All of these 1 start reviews were earned

WARNING HART TOOLS 1 STAR REVIEWS ARE THE TRUTH.... Ordered a 6 tool combo kit. Received the order late, the set finally came in 6/25/24. BOTH batteries came defective (throwing error code when charging), missing screws/bolts in several of the tools. The best part is they refuse to send you a replacement unless you have every exact detail of each defective item. Model number part number and serial number. Called 10 times only to be told several different things. I knew it wouldn't be the best set I've ever gotten, but my God I didn't expect this! Being a business owner myself, I would be completely ashamed to send a product out the door with this quality and customer service! Even the customer service rep said they have had excessive amounts of calls about their batteries being received as defective. Now I'm told because I don't have all the info on my person, which is all the info they have at their finger tips, that I'm not covered under warranty....... What a flipping joke!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a Hart Tool Combo 20 Volt…

I purchased a Hart Tool Combo Kit, 20 Volt Cordless Drills and a 6&1/2inch circular saw, including the saw blade. With 2 batteries and charger from Wal Mart. For the little amount of time that they even get used. They work great and I did not have to spend too much money on high dollar major brand tools that I would use very little. 3 Years warranty for $24 from Wal Mart. Peace of mind, quality and practical on a limited budget! Very happy!

25 June 2024
Unprompted review

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