Paige at Merry Hill went above and beyond to help us with the purchase of a freezer. We were travelling some distance to view one on the shop floor and, having reserved it for us, she even organised... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sales assistant Natasha was excellent. She guided us through various recliner options, and pointed out offers and clearance items which were particularly good value. When we made our choice, she offer... See more
Company replied
Long wait from order to delivery but had been told this at start .. just took longer than anticipated However good communication throughout the wait period and rang me when eventually order came in... See more
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Never been to Harvey Norman before, went in to have a look on the 13th June 2026 My iron had broke a few days earlier so had a look at the ones on display. I was approached by a very knowledgeable... See more
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Company details
- #9 of 22 best companies in Department store
- #43 of 85 best companies in Bedding Shop
- #55 of 92 best companies in Computer & Accessories store
- #119 of 193 best companies in Electronics store
- #227 of 396 best companies in Home Furniture Shop
- #55 of 92 best companies in Sofa store
Written by the company
With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.
Contact info
4.6
Excellent
2k reviews
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Reply from Harvey Norman United Kingdom
Hi there,
We’re glad to hear you had a timely delivery. Thank you for your review, we really appreciate your feedback!
Kind Regards,
Conor
Jolita was engaging and fun to deal…
Jolita was engaging and fun to deal with. Even coping with a change of products half way through the purchase.
28 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Will,
We're glad to hear our team provided such a positive experience, even with product changes. Thank you for your kind words!
Kind Regards,
Conor
It's a very good place to go
We were pleasantly surprised by the way we were treated by Jazmin, who was very informative and seemed to know about the equipment I needed. I would definitely shop here again.
27 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Rosemary,
We're so glad to hear about your positive experience with our team member. We appreciate your kind words and look forward to your next visit!
Kind Regards,
Conor
Ellie was amazing and really helped me…
Ellie was amazing and really helped me out
28 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Aisha,
We are so happy to hear that our team provided such excellent assistance. We appreciate your kind words.
Kind Regards,
Conor
Visited the Boucher Road store - brilliant
Visited the Boucher Road store in Belfast last Saturday. Was served by Adam who was very helpful & friendly when purchasing a new mobile phone. He was able to answer all my questions. Overall a great experience & a fantastic electrical department
23 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Alison,
We're so glad you had a great experience at our Boucher Road store and found our team helpful. We appreciate your kind words about our electrical department!
Kind Regards,
Conor
What a very pleasant shopping…
What a very pleasant shopping experience today at Harvey Norman in Sutton Coldfield. Jolita was extremely helpful and polite in assisting us with choosing a vacuum cleaner that was light and easy to manoeuvre. Very pleased with the help which we received today.
27 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Jane,
We appreciate you sharing your positive shopping experience with us. We're happy to hear that our team provided such helpful and polite assistance.
Kind Regards,
Conor
First class attention with competitive
First class attention with competitive, knowledgeable assistance. Assistants Jayden and Sufail are a credit to Harvey Normans training and customer service ethos. Delivered product as arranged, with careful handling of placement with the home. Having previously dealt with the company when living in Ireland it is fantastic to avail of Harvey Norman's presence in the UK.
21 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We are so pleased to hear about your excellent experience and the first-class attention you received. It's wonderful to know our team's assistance and careful delivery met your expectations. We appreciate your kind words.
Kind Regards,
Conor
Very helpful and empathetic
Very helpful and empathetic! Spencer was marvellous!
27 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi James,
We are so pleased you had a positive experience. We appreciate your kind words and feedback.
Kind Regards,
Conor
I was in Harvey Store
I was in Harvey Store, Merry Hill, looking for computer services and I found Mr Matthew, who was a reliable, very nice and helpful employee. Thank you very much for help and solving my problem quickly. Henry
26 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Henry,
We're so glad to hear about your positive experience at our store. We appreciate you sharing your kind words about our team member's helpfulness. Thank you for your feedback!
Kind Regards,
Conor
Very bad experience with Norman…
Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.
The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.
After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.
26 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Mohammad,
We are truly sorry to hear about the significant delay and lack of communication regarding your fridge order. We understand your frustration with the unfulfilled delivery and the need to constantly chase updates. We are reviewing our online order and communication processes to prevent similar experiences. Please email the details to our customer support team at customer@support.harveynorman.co.uk
Kind Regards,
Kevin
Staff Muhammad was very good gave me a…
Staff Muhammad was very good gave me a good price, and was very helpful all the way.
26 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Evangeline,
We are glad you had a positive experience. We appreciate your kind words.
Kind Regards,
Kevin
Really poor service
Failed to deliver one of the two items which was fine and the store were great at rearranging the second delivery. The reason for the terrible review is the delivery crew knocked a clock off the wall which smashed it and scrapped and took a chunk out of the wall. They didn’t even mention it and just left. Only noticed it when we went to unbox the fridge.
26 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Michael,
Thank you for your feedback. We are concerned to hear about the damage caused during delivery. Please email the details to our customer support team at customer@support.co.uk, as they will be able to look into this further.
Kind Regards,
Kevin
Great customer service and advice with…
Great customer service and advice with products - nothing was too much trouble for salesperson Louis !
24 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Helen,
We're glad you received great service and advice. We appreciate your kind words about our team!
Kind Regards,
Happy with service received
Happy with service received. Dee was very helpful, provided all information needed to make an informed purchase. Looking forward to receiving product when arrives, looks great and at very fair sale price.
25 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Harry,
We're happy to hear you were pleased with the service received. We appreciate your positive feedback and look forward to you enjoying your new product!
Kind Regards,
Kevin
Taz was amazing
Taz was amazing! Helped me to find what I wanted and then get me a great deal. Very friendly and helpful. Thanks Taz. x
25 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Victoria ,
We're so glad to hear you had such a wonderful experience and found exactly what you were looking for!
Kind Regards,
Kevin
Mobile phone
I bought a mobile phone at the Gracechurch store yesterday and Jake was most pleasant & helpful selecting the best model for me & transferring everything I needed from my old phone.
24 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Anne,
We are so happy to hear about your positive experience at our store! We appreciate you sharing your kind words about our team member's helpfulness.
Kind Regards,
Kevin
Walked into the new Sutton Coldfield…
Walked into the new Sutton Coldfield store for a nose around and spotted a vacuum going around the floor by itself. Thought it seemed like a great idea so asked the sales assistant Louise for more info. She explained it in great detail and said about how easy it was. Showed us all around the item and the app. Ended up buying one and absolutely have not regretted it! Thanks to Louise for explaining it to us and assisting us with our purchase!
3 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi there,
We are so glad you had such a positive experience at our new Sutton Coldfield store! It's wonderful to hear that our team member provided excellent assistance and helped you find the perfect vacuum. We appreciate you sharing your feedback!
Kind Regards,
Kevin
Fantastic shop
This shop is incredible and I can’t fault my experience from start to finish Louis Rob and Steve were so obliging and helpful from start to finish I would 💯 recommend you pay these a visit I can’t wait to make my next purchase thank you all
26 April 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Catherine,
We appreciate your wonderful feedback! We're so happy to hear our team provided such obliging and helpful service. We look forward to your next visit!
Kind Regards,
Kevin
Boucher Road Belfast
Boucher Road Belfast
Patricia was a great help when I was choosing a leather sofa and a fabric sofa bed to complement it.
She was very knowledgable about the stock that was not on display, which I showed interest in. Advising me of its size and shape and bringing to my attention that it wasn’t suitable for my needs. I was then able to pick out another one. Overall a positive experience at HarveyNormans. Thank you … Maria
24 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Maria,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided such helpful and knowledgeable assistance. Thank you for sharing your kind feedback.
Kind Regards,
Kevin
My Partner and I had a great experience…
My Partner and I had a great experience in Harvey Norman's purchasing a new wardrobe. Paul the sales guy was extremely helpful and went out of his way to get us the most suitable product. Top notch service and incredibly helpful. We will definitely recommend
15 May 2026
Unprompted review
Reply from Harvey Norman United Kingdom
Hi Bryan,
We are so pleased to hear you had a great experience purchasing your new wardrobe. We appreciate your kind words about our team member's helpfulness and top-notch service. Thank you for your recommendation!
Kind Regards,
Kevin
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