Harvey Norman Ireland - Swords Reviews 

1,181
TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


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Rated 5 out of 5 stars

Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

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Rated 1 out of 5 stars

Bought a Samsung TV 50” at €799 online only to be told 5 mins after purchasing that the item was not in stock. I requested an immediate refund which has take 7 days to be actioned and now I have been... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

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4.4

All reviews

(1,181)

8,975 reviews in the last 12 months

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Rated 5 out of 5 stars

A job well done. Outdoor camera installed.

Kris and Jovan fitted my outdoor security camera. They were so efficient. It was fitted in 15 mins. A job well done.
Thank you so much.

27 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Jean,

We're so glad to hear our team provided such efficient service with your security camera installation. We appreciate you sharing your positive experience!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

Driver gave me a call on the morning of delivery with an ETA. Arrived in the timeframe. Unloaded all items, assembled furniture and took away rubbish. What more could I ask for?

25 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We're so pleased to hear about your excellent delivery experience! It's wonderful that our team provided such a helpful and efficient service, from the ETA call to the assembly and rubbish removal. We truly appreciate your kind words.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very good Very happy

Very good Very happy

10 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Aaron,

We are so happy to hear that you had such a positive experience! Thank you for sharing your kind feedback with us. We truly appreciate it.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Incredible service

2 very helpful men delivered my fridge. Discovered it didn’t fit in through my door Told them to leave it outside and I would sort it. Therein lay my mistake! A call to the wonderful Richard in Swords who by some miracle was able to send the fabulous team of Tommy and James who sorted the problem. 15 mins of doors off and doors on and the fridge is in my house. Superstars!

24 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Ger,

We're delighted to hear about the excellent service you received! It's wonderful that our team was able to quickly resolve the issue with your fridge delivery. We appreciate you acknowledging their efforts.

Kind Regards,
Victoria

Rated 1 out of 5 stars

Hey Harvey Norman

Hey Harvey Norman, your Electronics manager in swords refused to price match one of your bricks and mortar competitors today’s. He said you only price match against the major retailers you reference on your website, I think that’s not true, is it?

What happened to Harvey won’t be beaten on price or have you changed your policy?

You’ll see from the mobile number we are loyal customers.

Poor Form Harvey.

Will think twice next time.

22 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi John,

We are very sorry to hear about your recent experience regarding our price match policy. We understand your frustration and appreciate you bringing this to our attention. We are looking into this matter to ensure clarity and consistency in our policies.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie

Kind Regards,
Victoria

Rated 3 out of 5 stars

The staff were quite rude and the…

The staff were quite rude and the customer service could be improved.

17 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Brenda,

We are concerned to hear about your experience with our staff. We are taking steps to improve our customer service.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Very helpful staff in Harvey Norman

Very helpful staff in Harvey Norman
Delivery excellent service

9 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Siobhan,

We are so pleased to hear that our staff was very helpful and that you received excellent delivery service. We appreciate your kind words!

Kind Regards,
Victoria

Rated 1 out of 5 stars

Delayed delivery

Went to this store on the 08/05/26 to buy an oven, we looked on their page online and chose a bosh oven for around 1000 euro.
The seller in the store said that model would take 1 month or more to be delivered as they didnt have it in stock.

We opted for a 1400 euro bosh oven as we were told by the seller that this would be delivered in 3 weeks.

Now 2 months and a half has passed, no sign of our oven, Harvey Norman has not once contacted us to give any sort of information, after calling the store multiple times, being told they would investigate and call back, never called back.
We were sold something more expensive to be able to receive it faster and yet have not received and got no dates for it to be delivered, thankfully I bought all the other appliances for my house somewhere else, this is the worst shopping experience I had in Ireland so far.

8 May 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Fernando,

Thank you so much for taking the time to lave this review. We are extremely sorry to hear this, if you can e-mail the details of this to customer@support.harveynorman.ie we can have this looked into further.

Many thanks,
Katie.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience shopping online with Harvey Norman. The entire process was quick, easy, and hassle-free. I chose to collect my order from the Swords branch, and everything was ready when I arrived.

The customer service was friendly, professional, and efficient. The staff made the collection process so smooth that I was in and out of the store in less than 10 minutes.

I'm very happy with the overall experience and would definitely recommend Harvey Norman to anyone looking for convenient online shopping and outstanding customer service. Thank you to the team at the Swords branch for making the whole process so easy!

17 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We're so pleased to hear about your excellent online shopping experience and the smooth, hassle-free collection from our Swords branch. It's wonderful to know our team provided friendly, professional, and efficient service, making your visit quick and easy. Thank you for your kind recommendation.

Many thanks,
Katie.

Rated 5 out of 5 stars

Sofas delivered

Sofas delivered. Polite delivery men on time too.
All sofa’s were unpacked and assembled and all wrapping waste taken away too.
In an age we’re you have to do most things yourself it was great to walk in and the sofas be usable straight away.
Great service, we were delighted.
Thank you

15 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Andre,

We are so pleased to hear about your excellent experience with our delivery service. It's wonderful that our team was on time, unpacked, assembled, and removed all the waste, making your sofas usable straight away. Thank you for your kind words!

Many thanks,
Katie.

Rated 5 out of 5 stars

Emma couch

The lads who delivered my couch were excellent. They even put the soft floor protector on the couch legs for me without asking. Something I would have struggled to do myself. Very kind.

16 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Emma,

We're so happy to hear that our delivery team provided excellent service. It's wonderful to know they went the extra mile to assist you with your couch. We appreciate your kind feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

The guys were great

The guys were great, removed old washing machine and installed new one without a problem. Very helpful and friendly.

18 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Paula,

We're so pleased to hear that our team was helpful and friendly, and that your washing machine installation was problem-free. Thank you for your kind feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent service

Excellent service

9 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Dave,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 5 out of 5 stars

Easy purchasing experience

Easy purchasing experience. Deliver time within project timeframe. Excellent delivery and set up. Packaging all taken away. Friendly and respectful delivery agents.

17 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Conor,

We're so pleased to hear that your purchasing experience was easy and that the delivery was within your project timeframe. It's wonderful to know our delivery agents were friendly and respectful, and that all packaging was taken away.

Kind Regards,
Victoria

Rated 5 out of 5 stars

On time very efficient delivery staff…

On time very efficient delivery staff and polite.

11 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We are so happy to hear our delivery staff was efficient, polite, and on time! We appreciate your kind words.

Kind Regards,
Victoria

Rated 4 out of 5 stars

Great after sales service when the…

Great after sales service when the product was not suitable

9 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Patrick,

We're so glad our after-sales support met your expectations when the product wasn't quite right. Thank you for your kind words.

Kind Regards,
Conor

Rated 4 out of 5 stars

Very good service, but disappointing price timing

Overall, my experience was very good. The staff were helpful, and the purchase process went smoothly.

When I bought a robot vacuum cleaner, I asked a sales assistant whether any discount was available. I had already researched the model and knew its specifications, but I was told that no discount was possible. When I returned to the store about a week later, the same robot vacuum was €100 cheaper.

That was disappointing and is the only reason I am giving four stars instead of five.

However, the salesperson who helped me was very kind and even carried the robot vacuum cleaner all the way to the boot of my car. I really appreciated his help, so thank you to him, whoever he was. Apart from the price issue, everything went very well.

2 May 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Constantine,

We appreciate you sharing your recent experience with us. We are pleased to hear that our staff provided helpful service and that your purchase process was smooth. We understand your disappointment regarding the price change for the robot vacuum cleaner shortly after your purchase. We continually review our pricing to remain competitive, and we recognize how frustrating it can be when a product's price changes so soon after buying it. We are also delighted to know that one of our sales assistants went above and beyond to assist you with carrying your purchase to your car. We value your feedback and are committed to improving our customer experience.

Many thanks,
Katie.

Rated 5 out of 5 stars

Ordering my phone on your website was…

Ordering my phone on your website was easy and t phone was delvered when u said it would so thank you

10 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Sheila,

We're so pleased to hear that ordering your phone on our website was easy and that it was delivered exactly when expected! Thank you for your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Your employee Naveen was excellent

Your employee Naveen was excellent, he followed up with any information I needed and was very helpful throughout the entire transaction

9 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Adam,

We appreciate your wonderful feedback. We're so pleased to hear that our employee provided such excellent assistance and was very helpful throughout your transaction.

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent service from Saji at Harvey Norman Swords

​We recently visited Harvey Norman in Swords to purchase a new dishwasher, a washer-dryer, and a gas hob. We wanted to share how incredibly helpful, patient, and knowledgeable Saji was throughout the entire process.
​It can be overwhelming trying to choose the right appliances, but Saji took the time to listen to our specific requirements and expertly guided us toward the best products for our needs. He didn't just sell us appliances; he made sure we understood the features and directed us to options that perfectly matched what we were looking for.
​On top of the expert advice, he made the whole transaction seamless and managed to organise fast delivery for us. If you are planning a trip to Harvey Norman Swords, I highly recommend seeking Saji out. A fantastic experience from start to finish!

18 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Milena,

We're delighted to hear about your excellent experience with us. It's wonderful to know that our team member provided such helpful and knowledgeable assistance, making your appliance selection and purchase seamless. We truly appreciate your kind words.

Many thanks,
Katie.

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