Harvey Norman Ireland - Swords Reviews 

1,181
TrustScore 4.5 out of 5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... See more

Company replied

Rated 1 out of 5 stars

Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email state... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland - Swords

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, Ireland

  • 01 8909900

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

All reviews

(1,181)

9,001 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Saji at Harvey Norman Swords

​We recently visited Harvey Norman in Swords to purchase a new dishwasher, a washer-dryer, and a gas hob. We wanted to share how incredibly helpful, patient, and knowledgeable Saji was throughout the entire process.
​It can be overwhelming trying to choose the right appliances, but Saji took the time to listen to our specific requirements and expertly guided us toward the best products for our needs. He didn't just sell us appliances; he made sure we understood the features and directed us to options that perfectly matched what we were looking for.
​On top of the expert advice, he made the whole transaction seamless and managed to organise fast delivery for us. If you are planning a trip to Harvey Norman Swords, I highly recommend seeking Saji out. A fantastic experience from start to finish!

18 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Milena,

We're delighted to hear about your excellent experience with us. It's wonderful to know that our team member provided such helpful and knowledgeable assistance, making your appliance selection and purchase seamless. We truly appreciate your kind words.

Many thanks,
Katie.

Rated 5 out of 5 stars

Saji from Harvey Norman in Airside is…

Saji from Harvey Norman in Airside is very informative and very helpful. He is doing an excellent job.

14 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi there,

We are so pleased to hear that our team member was very informative and helpful. We appreciate you sharing your kind words about their excellent work.

Many thanks,
Katie.

Rated 5 out of 5 stars

Carol in Airside was pleasant

Carol in Airside was pleasant, knowledgeable & helpful; she sold me a great bed.

The delivery lads arrived on time, assembled the bed perfectly, advised me on the ottoman mechanism & took all the wrapping waste away.
They were cheerful & efficient.

8 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Eithne,

We are delighted to hear about your excellent experience with our team member in-store and the efficient delivery service. It's wonderful to know that our delivery team was helpful and took care of everything.

Many thanks,
Katie.

Rated 5 out of 5 stars

The product I ordered online was to be…

The product I ordered online was to be picked up on the same day and the staff in the store in Swords was nice and helpful

10 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Anna,

We appreciate your feedback. We're so pleased to hear that your online order was ready for same-day pickup and that our team in Swords was nice and helpful. Thank you!

Many thanks,
Katie.

Rated 5 out of 5 stars

iPhone 16. Sales person Solomon 👍🏻

Solomon in your airside store was excellent to deal with when buying my new phone.

Thanks again for all your help

13 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Norma,

We appreciate your wonderful feedback! We are so happy to hear that our team member provided excellent service when you purchased your new phone. Thank you!

Many thanks,
Katie.

Rated 5 out of 5 stars
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi John,

We are so happy to hear that your pickup was simple and hassle-free. Thank you for sharing your positive experience with us.

Many thanks,
Katie.

Rated 5 out of 5 stars

Good quality product

Good quality product. Quick delivery.

14 April 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Brian,

We are so happy to hear you enjoyed the quality of our product and appreciated the fast delivery! Thank you for your wonderful feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Excellent Customer Service ⭐️⭐️⭐️⭐️⭐️

I bought a new bed from Harvey Norman Airside Swords and it was delivered on Friday 10th July 2026, I was kept updated at all times and received a text message to say my delivery would be between 9am-11am, I then received a call also from the delivery men to confirm and by 9.30am it was all done 😍 new bed delivered and put together and old bed taken away, the delivery men were very professional and very friendly, talking away to me like I’d known them years which was so nice, I couldn’t believe how fast they had got everything done , absolutely amazing job the guys done and I’m very impressed, grateful and thankful to them, they done their job so efficiently, I cannot recommend them enough, thanks very much guys ⭐️⭐️⭐️⭐️⭐️

10 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Georgie,

We are so happy to hear about your excellent experience with our delivery team! It's wonderful to know that we kept you well-informed and that our team provided such professional and friendly service. We truly appreciate your kind words and your high recommendation. We are grateful for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Ordered a couch and an American fridge…

Ordered a couch and an American fridge freezer from Harvey Norman. Organised a delivery date to suit me and there was no hassle. Fair play to guys for doing all the work in assembling it. Special shout out to Damien and Deko went above and beyond to help us. Would highly recommend them. To the sales assistants in both Swords and Liffey Valley. Than you so much for your guidance and input. Cant fault the service but will only recommend them to my family and friends

9 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Noely,

We're so happy to hear about your positive experience with your recent purchase and delivery. It's wonderful to know our team provided excellent guidance and that the delivery crew went above and beyond. We appreciate your kind words and recommendation!

Kind Regards,
Conor

Rated 5 out of 5 stars

Catherine had great customer service

Catherine had great customer service, calm,friendly and very informative regarding the sale.

7 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Deborah,

We are so happy to hear that you experienced great customer service and found our staff to be calm, friendly, and informative regarding your sale. Thank you for your kind words!

Kind Regards,
Conor

Rated 1 out of 5 stars

If you enjoy taking annual leave just…

If you enjoy taking annual leave just to wait for a delivery, Harvey Norman's delivery service is for you.

The promised delivery window was a very convenient 8:00 AM to 6:00 PM—just a casual 10-hour slot. I arranged my entire working day around it.

The driver called once in the morning. I couldn't answer immediately, but I called back within 3 minutes. No answer. I left a voicemail. Sent a text. Then spent the rest of the day trying to reach them with more calls and messages. Complete silence.

It felt like I'd missed the one and only boarding call for a flight—except instead of missing my flight, I apparently lost the privilege of communicating with my delivery driver. One missed call, and you're banished to voicemail forever.

After waiting all day with no updates, I finally assumed I was being punished for not answering the phone on the first ring.

The delivery eventually arrived... at 7:30 PM, well outside the already enormous delivery window.

The product was delivered, but the communication was one of the worst delivery experiences I've had. A 10-hour delivery window is unreasonable, and a system where customers get exactly one chance to answer a call—but can't reach the driver even minutes later—is incredibly frustrating.

Hopefully Harvey Norman improves this process, because customers shouldn't have to spend an entire day guessing whether their delivery is still happening.

30 June 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Utpal,

We sincerely apologize for the frustrating delivery experience you encountered. The extended delivery window and the communication breakdown with the driver are certainly not the standard we aim for. We understand how inconvenient it is to dedicate an entire day to a delivery, and we regret the stress this caused. We are reviewing our delivery and communication processes to prevent similar situations in the future. Please email the details to our customer support team, as they will be able to look into this further. customer@support.harveynorman.ie


Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent communication with the…

Excellent communication with the delivery driver, delivery made when it was supposed to be, driver and his colleague very nice and helpful

29 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Jeremy,

We're so pleased to hear that our delivery team provided excellent communication and that they were very nice and helpful. Thank you for your kind feedback!

Kind Regards,
Victoria

Rated 5 out of 5 stars

Dishwasher install

The driver and his co worker were excellent. We had a time frame and he rang to see if they could come earlier. When they arrived they were professional and friendly. Tommy, who fitted the dishwasher was very neat clean and precise. He took his time and fitted the machine perfectly.
Great lads and a great service

3 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Gerard,

We're delighted to hear about your excellent experience with our team. It's wonderful that they were professional, friendly, and ensured your dishwasher was fitted perfectly. Thank you for your kind words!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent service

Excellent service. Very impressed

2 July 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Marc,

We are so happy to hear that you were impressed with our service. Thank you for your wonderful feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

The product came very quickly and…

The product came very quickly and everything was correct and I'm very pleased with the product.

28 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Ann,

We're so glad your product arrived quickly and was correct! We appreciate you sharing your positive experience with us.

Kind Regards,
Victoria

Rated 5 out of 5 stars

Excellent highly recommend

Excellent highly recommend

27 June 2026
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Darwin,

Thank you for your feedback.
We're delighted to hear you had an excellent experience. Thank you for your recommendation – we really appreciate your kind comments and support.

Kind regards,

Victoria

Rated 5 out of 5 stars

Everything went smoothly and quickly…

Everything went smoothly and quickly from buying to delivery. Informed of delivery time and specific window making it easier just adjust my workday around the delivery.

1 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Karl,

We're so pleased to hear that your experience, from buying to delivery, was smooth and quick. It's wonderful that the delivery time and specific window made it easier to adjust your workday.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Sofa Bed.

They did a great job considering they had to climb up three flights of stairs. And they were quick with the assembly. They also called ahead of delivery to let me know when they would arrive.

1 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Maria,

We're so glad to hear about your positive delivery experience! It's wonderful to know our team managed the stairs well and assembled everything quickly. We appreciate you sharing your feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Good delivery

I got a call, early in the morning telling me my delivery was 15 mins away. This was a great relief for me as I had an appointment to keep. They were there in 15 mins, the driver and his helper were friendly and efficient and brought my furniture into the room for me. Top class service. I have No problem recommending them.

1 July 2026
Unprompted review
Harvey Norman Ireland - Swords logo

Reply from Harvey Norman Ireland - Swords

Hi Mary,

We are delighted to hear about your positive delivery experience. It's wonderful that our team's timely communication and efficient service helped with your appointment. We appreciate your kind words and recommendation!

Kind Regards,
Kevin

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