This was a reinstall service. The installer Ben was awesome . Pure craftsmanship. Would have given 5 star just for Ben . However 4 star because the customer care service line needs improvement. Too mu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Stuart Chapman called the previous day and said he would be delivering my salts at 8am and what do you know, at 8am he was standing by my front door. As someone who takes pride in punctuality... See more
From Frank coming to our property showing us the demo & explaining the details thoroughly of the water softener / filter system to Jacob installing the system has been faultless. Jacob didn't have an... See more
Company replied
Outstanding service from Harvey Water Softeners, as always. A huge thank you to Stuart for consistently going above and beyond. He always sends a text just before he arrives, which is really appreciat... See more
Company replied
Company details
- #12 of 19 best companies in Water softening equipment supplier
- #78 of 96 best companies in Plumber
- #16 of 27 best companies in Water Filter Supplier
- #8 of 15 best companies in Water Purification Company
- #9 of 13 best companies in Water treatment supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.6
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Fantastic product
Fantastic product. Can’t rate it any higher. I have referred friends to get it as it’s worth its money. Softer water. Skin feels softer and my hair. Family love it. Fantastic service and sales department were amazing not pushy at all. Service was fantastic and so was the insulation. Highly recommend.
29 May 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback.
We're delighted to hear you're enjoying the benefits of softened water and that the whole family loves it.
It's wonderful to know our team provided such great service without any pressure, and that your installation experience was a positive one. Thank you for recommending us and referring your friends.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Quick helpful delivery of Water Softening Salt blocks.
We got our water softener installed and get our top-up salt regularly delivered by Culligan Harvey. This time around the salt was directly delivered by Culligan Harvey and not DPD. The delivery driver, Stuart, was very helpful. He took time to bring 35 packets each weighing 4.3 kilos inside to a spot I had for storage. Amazing service! And its been more than 2 years and our mini-curve Water softener has been great giving us softened water in London. The service from Culligan Harvey has been nothing short of amazing!
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review.
We're delighted to hear you've been enjoying your HarveyArc Water Softener for over two years and that the service has consistently met your expectations.
We'll be sure to pass your kind words on to Stuart, who will be pleased to hear how much his help with your delivery was appreciated.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Recently had a new water softener…
Recently had a new water softener installed with Culligan Harvey and the whole process has been made very easy by good communication, but also by the installer who went above and beyond to give a excellent finish
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review.
We're delighted to hear the whole process was made easy through good communication and a smooth installation. It's wonderful to know your installer went above and beyond to ensure an excellent finish.
We really appreciate your feedback and your support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Quality service
Quality service. Stuart who usually works with us is very helpful and friendly.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear you've received such quality service. Stuart will be pleased to know his helpful and friendly approach continues to make a positive difference.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Gavin personally delivered my salt…
Gavin personally delivered my salt today which I only ordered recently. Really lovely to have a more personal service and for the salt to be delivered directly. Much more effective than DPD deliveries which can have issues.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review.
We're delighted to hear you enjoyed the personal service from Gavin and that your salt delivery arrived so promptly. We'll be sure to pass on your kind words to him.
Thank you for choosing Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear you found our team friendly and knowledgeable. We appreciate your kind comments and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Zach fitted my water softener and did…
Zach fitted my water softener and did an excellent job. He fit it under the sink despite the difficult to fit space due to the pipes, which saves me cupboard space. He explained all the features and things I need to know for usage, and was a pleasure to have around.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that Zach did an excellent job with your installation and was able to make the most of the available space.
It's great to know he explained everything clearly and made the experience a positive one. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Thanks Stuart
Thanks Stuart. I don’t think it’s possible to offer a friendlier more competent service for the simple act of delivering salt. I wish all service providers were as good - it makes the world a better place.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that Stuart's friendly and professional service made such a positive impression. Your kind words mean a lot, and we'll be sure to pass them on to Stuart.
Thank you for your continued support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great aftersales service!
My request was dealt with in a friendly and efficient manner and I got the feeling that nothing was too much trouble.
Michelle was amazing; she called me to make sure there was no confusion, kept in touch and promptly despatched the pipe that I needed.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely feedback. We're delighted to hear that Michelle provided such friendly and efficient service.
It's great to know she kept in touch, made sure everything was clear, and arranged for the pipe to be sent out promptly. We'll be sure to pass on your kind comments to her.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Fantastic delivery
Stuart was efficient, friendly and respectful when delivering the salt blocks. Thanks Stuart for your service!
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback. We're delighted to hear that Stuart provided efficient, friendly and respectful service during your salt delivery.
We'll be sure to pass on your thanks and kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
George was really helpful went over and…
George was really helpful went over and beyond to install my softener:-)
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback. We're delighted to hear that George went above and beyond during your installation and provided such helpful service.
We'll be sure to pass on your lovely comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent service from Stuart today (Orpington area)
Excellent service from Stuart today (Orpington area). He arrived on time, was friendly, respectful, and professional throughout. Lovely energy for an early morning! What really stood out was that he went above and beyond by carrying the heavy water softener salt bags to where they were needed inside the house instead of just leaving them at the door. It's rare to receive service like this these days. He's a real credit to the company and deserves to be recognised for his outstanding customer service!
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback. We're delighted to hear that Stuart provided such friendly, respectful and professional service.
It's wonderful to know he went above and beyond by carrying the salt blocks to where they were needed and made such a positive impression.
We'll be sure to pass on your kind words and recognition to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great service!
I ordered some packs of salt, and Stuart was incredibly helpful. The bags were heavy, so he carried them all upstairs for me. I really appreciate it. Thanks again!
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback. We're delighted to hear that Stuart was so helpful and took the time to carry the salt upstairs for you.
Providing excellent customer service is very important to us, and we'll be sure to pass your thanks on to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Brilliant Simon
Our fitter Simon was brilliant. He was pleasant and efficient and explained how and why he was doing things. It looked a nightmare to begin with but Simon soon worked out where everything was going and made a great job of it with minimal disruption to us.
1 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that Simon provided such a professional and efficient installation service. It's great to know he kept you informed throughout the process, worked through the challenges with ease and completed the installation with minimal disruption.
We'll be sure to pass on your kind comments to Simon.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent service from beginning to end.
It was very easy to order the salt blocks required and delivery followed very quickly. Stuart, who made the delivery, also went out of his way to place the salt blocks exactly as requested. Just excellent service all round.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback. We're delighted to hear that ordering was easy, delivery was prompt and that Stuart went the extra mile to place the salt blocks exactly where you needed them.
We'll be sure to pass on your kind comments to Stuart.
Thank you for choosing Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
My order for salts were delivered on…
My order for salts were delivered on time and with a smile. Thank you so much for the great service, always a pleasure to see Stuart.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback.
We're delighted to hear your salt delivery arrived on time and that Stuart provided such friendly service.
We'll be sure to pass on your lovely comments to him.
Thank you for your continued support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Good customer service.
I spoke to a lovely member of staff called Gayna.
Friendly, caring, understanding and save me some money.
Professional and also a lady of her word.
I would recommend Harvey water company on the whole.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely review.
We're so pleased to hear that Gayna provided such friendly, caring and professional service while helping you save money. We'll be sure to pass on your kind words to her.
Thank you for recommending Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
10 kg of bags of salt tablets
So glad that you have made available 10 kg bags of salt tablets. Makes it so convenient to carry a bag from garage to kithchen.
4 June 2026
Unprompted review
Reply from Culligan Harvey
Hi, pleased to hear the smaller bags are making things easier to manage 😊
If you’d like to recommend us to friends or family, here’s the link to share: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Completed my annual stock up of block…
Completed my annual stock up of block salt. Always an efficient process with great service. A special call-out to Stuart who delivered our salt and couldn’t do enough to make sure it was transferred to the best place for us. The message to say he was en-route was also much appreciated.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Hi David, pleased to hear the process was smooth and that Stuart made such a difference with the delivery 😊
If you’d like to recommend us to friends or family, here’s the link to share: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
Excellent service from Stuart Chapman
Excellent service from Stuart Chapman. He went above and beyond with my recent salt delivery, even taking the time to place the bags directly into my bin/storage area to make things easier for me. Really appreciate the extra effort—would highly recommend!
2 July 2026
Unprompted review
Reply from Culligan Harvey
Hi Xiaoke, thanks for taking the time to leave this. Great to hear Stuart made the delivery so easy and went the extra mile 😊
If you’d like to recommend us to friends or family, here’s the link to share: https://www.harveywatersofteners.co.uk/refer-a-friend/
Thanks,
Culligan Harvey Team
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