The communication from John at Harvey's is excellent. Kept informed prior to installation. Our install by Tom and his colleague, whos name I forget, ex chef, top knot hair style, could not be more he... See more
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The whole process went very well, from the initial enquiry, receiving the quote, ordering the water softener and finally it being delivered and fitted by Nick. Some of the pipework had to be altered a... See more
Our Harveys installer, Paul SB, rang an hour before he was due to arrive. The installation work he carried out was neat and tidy and exceeded our expectations. Paul explained everything about the soft... See more
Company replied
We had a water leak under the sink in a newly installed RO system which turned out to be a faulty tee connection in the plastic piping. Simon the engineer who came the next day fixed the problem. 24 h... See more
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Company details
- #13 of 18 best companies in Water softening equipment supplier
- #83 of 97 best companies in Plumber
- #18 of 26 best companies in Water Filter Supplier
- #12 of 15 best companies in Water Purification Company
- #10 of 12 best companies in Water treatment supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.5
Excellent
14k reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Water softener installation
Once I had made the first approach Culligan Harvey responded quickly with a home visit, clear exposition and demonstrations. (My son has a water softener and sat in, confirming the claimed benefits)
Having agreed the purchase an early installation was agreed and the engineer arrived to time.
The engineer, George, was clearly competent and explained the process. He had to overcome some difficulties due to existing plumbing but
managed admirably.
He completed the work and left all neat and tidy- a very professional piece of work and to be commended.
9 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback. We're delighted to hear that the whole process, from the initial home visit and demonstration through to installation, went so smoothly.
It's great to know that George overcame the challenges presented by the existing plumbing and completed the installation to such a high standard. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Finally took the plunge.....
I recently contacted Harveys and spoke to Sonje Papenfus, she provided excellent customer services. I had reservations about the price but she managed to offer me extra salts etc and explained the 0% interest free options. I have signed up for the water softner today and really looking forward to it being installed. Moving forwards I will only be dealing with Sonje.
9 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback. We're delighted to hear that Sonje provided excellent customer service and helped address your concerns by explaining the available options.
It's wonderful to know you've chosen to go ahead with your new water softener, and we hope you'll be enjoying the benefits very soon. We'll be sure to pass your kind comments on to Sonje.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I completely regret buying this water…
I completely regret buying this water softening system. It has made absolutely no difference in our home. Our dishes still come out covered in unsightly spots—whether it's salt or hard water causing it, spots are spots. On top of that, my towels are still stiff and my skin is just as dry as it was before the installation. I honestly can’t tell a difference at all and wish I hadn't spent the money.
9 July 2026
Unprompted review
Abbie has been servicing our system…
Abbie has been servicing our system since we bought it some years ago he is a very nice man and does a great job, hope to see him next year
8 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're delighted to hear that Abbie has taken such great care of your system over the years.
We'll be sure to pass on your kind words, and we hope to see you again at your next service.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great service and managed to sort out a…
Great service by Steph H and managed to sort out a problem with the softner
8 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear that Steph H provided great service and was able to resolve the issue with your water softener.
We'll be sure to pass on your kind comments.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
These guys are so helpful
These guys are so helpful. John in tech support an example.
8 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're delighted to hear that you've found our team so helpful. We'll be sure to pass your kind comments on to John in Technical Support, who will be pleased to know he made a positive difference.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Ricky was on time and delivered the…
Ricky was on time and delivered the salt to a reasonable place
8 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're pleased to hear Ricky was on time and ensured your salt was delivered to a convenient location.
We'll be sure to pass on your kind comments.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
NIGHTMARE
I have been trying to get this whole-house water filter installed correctly, and it has been an absolute nightmare.
The company came to my house three times, each time after scheduling an appointment, only to conclude that they couldn't install the filter without carrying out major building work. I eventually solved their problem myself by designing and building a steel structure capable of supporting the unit. They returned for a fourth visit and finally installed the filter.
However, after only two weeks, I noticed that limescale was still appearing throughout the house. I tested the water myself and discovered that hard water was still flowing through the system. I contacted them again, and during their fifth visit they discovered that the filter had been installed incorrectly from the beginning.
I have never dealt with such an incompetent group of people in my life. Five visits, countless hours wasted, and I still had to identify the problem myself.
Please do yourself a favour and avoid this company. It has been one of the worst customer service experiences I have ever had.
8 July 2026
Unprompted review
Positive experience all round
Nice and quick website, ordered easily and used a very useful promo code. Delivered speedily and free of charge. Couldn’t ask for more.
1 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review. We're delighted to hear that ordering was quick and easy, that you were able to take advantage of a promotional offer, and that your delivery arrived promptly. We really appreciate your feedback.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
We've had a fantastic experience with…
We've had a fantastic experience with Harvey Water Softeners so far. From the initial home visit to the follow-up, everything has been professional, friendly and informative. Sue took the time to answer all of our questions, explained the system clearly and have not made us feel under any pressure. The demonstration was really helpful, and we felt confident making our decision. We're looking forward to having our Harvey Arc installed and would definitely recommend Harvey based on our experience so far.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review. We're delighted to hear that you’ve had such a positive experience with us so far.
It's great to know Sue provided friendly, professional service and took the time to answer all your questions without any pressure. We appreciate your recommendation and look forward to welcoming you to the Culligan Harvey family when your Harvey Arc is installed.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great service, very professional
The communication from John at Harvey's is excellent. Kept informed prior to installation. Our install by Tom and his colleague, whos name I forget, ex chef, top knot hair style, could not be more helpful and their work is top quality taking great care to get everything right and making sure we knew how everything worked.
I highly recommend Harvey's 5⭐️
12 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review.
We're delighted to hear that John kept you well informed throughout the process and that Tom and his colleague provided such helpful service.
It's great to know you were pleased with the quality of the installation and the care taken to ensure everything was working perfectly. We truly appreciate your recommendation.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great product and super easy to deal…
Great product and super easy to deal with.
I highly recommend Harvey without hesitation
26 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review.
We're delighted to hear you're enjoying your Harvey system and found the whole experience easy from start to finish. Thank you for your recommendation and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Excellent throughout
Excellent throughout. From initial contact with Culligan Harvey through to the installation of a new water softener. The attending engineer Jason was very efficient and a credit to the company. He fully explained all the options in a clear professional and friendly manner. Very impressed.
7 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear you had an excellent experience from start to finish.
We'll be sure to pass your kind comments on to Jason, who will be pleased to know his professionalism and clear communication made such a positive impression.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Good service
We are using Harveys from last 4 years, the salt delivery is always timely and the person called Stuart is very helpful and friendly.
1 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for being a valued customer over the past four years.
We're delighted to hear that your salt deliveries have been consistently timely and that Stuart has been so helpful and friendly. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
My courier Ricky went the extra mile…
My courier Ricky went the extra mile for me and delivered an excellent service. I ordered the wrong items and due to miscommunication with simply soft an exchange was not arranged properly. However Ricky was proactive and contacted his team to arrange this for me swiftly whilst delivering my new order in a timely manner. 10/10 service thanks!
7 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback.
We're delighted to hear that Ricky went the extra mile to resolve the issue and ensure everything was sorted quickly and efficiently. We'll be sure to pass on your kind words to him.
Thanks for choosing us!
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Definitely delivered on their…
Definitely delivered on their reputation; from sales through to quick and efficient install by Ben F and after sales to modify the softener housing.
1 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that we lived up to our reputation and that you had a positive experience from sales through to installation and aftercare.
We'll be sure to pass your kind comments on to Ben F and the team.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your kind feedback. We're pleased to hear you found our service courteous and helpful.
We appreciate your support and hope to assist you again in the future.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Very helpful and knowledgeable dealt…
Very helpful and knowledgeable dealt very efficiently
with query
6 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback.
We're delighted to hear that your query was handled efficiently and that you found the service helpful and knowledgeable. We appreciate your kind comments.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Delivery of my block salt order
Delivery of my block salt order was prompt. Stuart Chapman, the delivery driver was cheery, polite and carried the blocks into the house for me. Excellent service.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback. We're pleased to hear your salt delivery arrived promptly and that Stuart provided such friendly and helpful service.
We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Richard Goring was very informative and polite
Richard Goring was very polite, informative and very caring. Took us through all the demostration and explained everything clearly. Would high recommend Culligan Harvey and Richard. We went ahead and purchased both water softener and drinking water tap.
6 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that Richard provided such polite, informative and caring service. It's great to know he explained everything clearly and helped you feel confident in choosing both a water softener and drinking water tap.
We'll be sure to pass on your kind comments to Richard.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
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