The communication from John at Harvey's is excellent. Kept informed prior to installation. Our install by Tom and his colleague, whos name I forget, ex chef, top knot hair style, could not be more he... See more
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Review summary
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Reviews shaping this summary
The whole process went very well, from the initial enquiry, receiving the quote, ordering the water softener and finally it being delivered and fitted by Nick. Some of the pipework had to be altered a... See more
Our Harveys installer, Paul SB, rang an hour before he was due to arrive. The installation work he carried out was neat and tidy and exceeded our expectations. Paul explained everything about the soft... See more
Company replied
We had a water leak under the sink in a newly installed RO system which turned out to be a faulty tee connection in the plastic piping. Simon the engineer who came the next day fixed the problem. 24 h... See more
Company replied
Company details
- #13 of 18 best companies in Water softening equipment supplier
- #83 of 97 best companies in Plumber
- #18 of 26 best companies in Water Filter Supplier
- #12 of 15 best companies in Water Purification Company
- #10 of 12 best companies in Water treatment supplier
About Culligan Harvey
Written by the company
Culligan Harvey is the UK’s number one selling water softener brand. Experience the benefits of softened and filtered water for your home, health and happiness with the Harvey™ Water Softener.
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Book a free, no obligation demo today. Request a Quote
Find your Perfect Water Softener Shop Salt Shop Drinking Water Shop Water Filters
Contact info
Hipley Street, GU22 9LQ, Woking, United Kingdom
- 01483 753400
- reviews@harvey.co.uk
- harveywatersofteners.co.uk
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Great service- would highly recommend
Great service- would highly recommend
23 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback. We're delighted to hear you received great service and appreciate your recommendation. Thank you for choosing Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Steph was on time and explained…
Steph was on time and explained everything very well. He fixed my problem very professionally.
Thank you
15 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback.
We're pleased to hear that our team member arrived on time, explained everything clearly and resolved your issue professionally. We'll be sure to pass on your kind comments.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Had an issue with our water softener…
Had an issue with our water softener making a noise. Over the phone managed to bypass it until an engineer could visit. Jason (The engineer) phoned the evening before to arrange a time and then arrived slightly early.
Upon inspection it needed a new softener. Our options were explained in full and we opted for a replacement. Jason was clear in all his instructions and I feel went above and beyond what I’d expect from a service engineer.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for sharing your experience.
We're pleased to hear that your issue was resolved quickly and that Jason provided such excellent service throughout.
It's great to know he kept you informed, clearly explained your options and went above and beyond to ensure you felt supported. We'll be sure to pass on your kind feedback to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The water Quality is great and delivery…
The water Quality is great and delivery is just right
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback.
We're delighted to hear you're enjoying the great water quality and that our delivery service continues to meet your expectations. We appreciate your support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Delivered with care and to safe place…
Delivered with care and to safe place as requested.
24 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear your delivery was handled with care and left in the safe place you requested.
We appreciate your support and look forward to serving you again.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Professional advice
Professional advice, no pushy salesmen and even when I made a mistake on my order, they put it right straight away at no cost to me. Yet to see how the product performed but if it's as good as they are, I'm happy.
30 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback. We're delighted to hear you appreciated our professional advice and no-pressure approach.
It's also great to know the team was able to quickly resolve your order issue. We hope you enjoy the benefits of your new product and appreciate you choosing Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
I had Harvey Water Softener installed…
I had Harvey Water Softener installed by Leigh today. Leigh arrived on given time and completed the job in good time. He was very polite and friendly. He explained everything about in details about Softener installation and water filter. He left the kitchen area clean and tidy after the job completed.
Overall excellent service provided.
Thanks
Rajvinder
4 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback, Rajvinder.
We're delighted to hear that Leigh provided such a professional and friendly service.
It's great to know he explained everything clearly, completed the installation efficiently, and left everything clean and tidy. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Another awesome salt delivery from…
Another awesome salt delivery from Stuart. I was on a work call and he took care of placing the blocks are appropriate place. Also no broken blocks unlike other deliveries.
29 June 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your continued support. We're delighted to hear Stuart provided another excellent delivery experience and took care of everything while you were busy.
It's also great to know your salt arrived in perfect condition. We'll be sure to pass on your kind words to Stuart.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The customer service was excellent so…
The customer service was excellent so friendly and the experience very easy
4 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback. We're delighted to hear you found our customer service friendly and that we made the experience easy for you. We really appreciate your support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
The demonstrator and the device fitter…
The demonstrator and the device fitter were both exemplary in their respective fields, as was the lady on the helpline who dealt very effectively with the delayed delivery of salt.
Michael Davidson
31 March 2026
Reply from Culligan Harvey
Thank you for your kind feedback, Michael.
We're delighted to hear that our demonstrator, installer and helpline team all provided exemplary service. It's great to know the salt delivery issue was handled effectively and that you had such a positive experience throughout.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Fantastic product
Fantastic product. Can’t rate it any higher. I have referred friends to get it as it’s worth its money. Softer water. Skin feels softer and my hair. Family love it. Fantastic service and sales department were amazing not pushy at all. Service was fantastic and so was the insulation. Highly recommend.
29 May 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic feedback.
We're delighted to hear you're enjoying the benefits of softened water and that the whole family loves it.
It's wonderful to know our team provided such great service without any pressure, and that your installation experience was a positive one. Thank you for recommending us and referring your friends.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Quick helpful delivery of Water Softening Salt blocks.
We got our water softener installed and get our top-up salt regularly delivered by Culligan Harvey. This time around the salt was directly delivered by Culligan Harvey and not DPD. The delivery driver, Stuart, was very helpful. He took time to bring 35 packets each weighing 4.3 kilos inside to a spot I had for storage. Amazing service! And its been more than 2 years and our mini-curve Water softener has been great giving us softened water in London. The service from Culligan Harvey has been nothing short of amazing!
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful review.
We're delighted to hear you've been enjoying your HarveyArc Water Softener for over two years and that the service has consistently met your expectations.
We'll be sure to pass your kind words on to Stuart, who will be pleased to hear how much his help with your delivery was appreciated.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Recently had a new water softener…
Recently had a new water softener installed with Culligan Harvey and the whole process has been made very easy by good communication, but also by the installer who went above and beyond to give a excellent finish
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your fantastic review.
We're delighted to hear the whole process was made easy through good communication and a smooth installation. It's wonderful to know your installer went above and beyond to ensure an excellent finish.
We really appreciate your feedback and your support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Quality service
Quality service. Stuart who usually works with us is very helpful and friendly.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review. We're delighted to hear you've received such quality service. Stuart will be pleased to know his helpful and friendly approach continues to make a positive difference.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Gavin personally delivered my salt…
Gavin personally delivered my salt today which I only ordered recently. Really lovely to have a more personal service and for the salt to be delivered directly. Much more effective than DPD deliveries which can have issues.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your review.
We're delighted to hear you enjoyed the personal service from Gavin and that your salt delivery arrived so promptly. We'll be sure to pass on your kind words to him.
Thank you for choosing Culligan Harvey.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Reply from Culligan Harvey
Thank you for your feedback. We're pleased to hear you found our team friendly and knowledgeable. We appreciate your kind comments and support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Zach fitted my water softener and did…
Zach fitted my water softener and did an excellent job. He fit it under the sink despite the difficult to fit space due to the pipes, which saves me cupboard space. He explained all the features and things I need to know for usage, and was a pleasure to have around.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that Zach did an excellent job with your installation and was able to make the most of the available space.
It's great to know he explained everything clearly and made the experience a positive one. We'll be sure to pass on your kind comments to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Thanks Stuart
Thanks Stuart. I don’t think it’s possible to offer a friendlier more competent service for the simple act of delivering salt. I wish all service providers were as good - it makes the world a better place.
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your wonderful feedback.
We're delighted to hear that Stuart's friendly and professional service made such a positive impression. Your kind words mean a lot, and we'll be sure to pass them on to Stuart.
Thank you for your continued support.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Great aftersales service!
My request was dealt with in a friendly and efficient manner and I got the feeling that nothing was too much trouble.
Michelle was amazing; she called me to make sure there was no confusion, kept in touch and promptly despatched the pipe that I needed.
2 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your lovely feedback. We're delighted to hear that Michelle provided such friendly and efficient service.
It's great to know she kept in touch, made sure everything was clear, and arranged for the pipe to be sent out promptly. We'll be sure to pass on your kind comments to her.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
Fantastic delivery
Stuart was efficient, friendly and respectful when delivering the salt blocks. Thanks Stuart for your service!
3 July 2026
Unprompted review
Reply from Culligan Harvey
Thank you for your kind feedback. We're delighted to hear that Stuart provided efficient, friendly and respectful service during your salt delivery.
We'll be sure to pass on your thanks and kind words to him.
If you’d like to refer a friend, you can do so here: https://www.harveywatersofteners.co.uk/refer-a-friend/
Kind regards,
Culligan Harvey Team
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