Hatme Reviews 

1,089
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated and responsive support team for handling product sizing and replacement requests quickly and very politely. People also mention that purchased items like clothing and pillows are exceptionally comfortable and well-made for daily use. Though some reviewers received faulty items or struggled with incorrect sizing charts, the support staff was always helpful in arranging prompt exchanges. Consumers additionally noted occasional shipping delays, or experienced minor frustrations with receiving duplicate orders by mistake. Many buyers appreciate that email communication remains straightforward and clear even when resolving these unexpected administrative issues.

What people talk about most

Product

Users describe ambiguous interactions with product, noting both high satisfaction and sizing challenges.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being prompt,... See more

Quality

Clients share ambiguous opinions on quality, with many praising items like soft and comfortable bras, good... See more

Order

Customers had ambiguous experiences with order processes, reflecting both praise and frustration. Many... See more

Service

Reviewers mention positive feedback about service, noting that the team is very helpful and responsive to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review. The unit didn’t work long enough for me to see any c... See more

Rated 3 out of 5 stars

Morning I received my order but it was faulty. Initially I was informed by e-mail that the buttons may be the wrong way round? In the end I was informed I could have a full refund if i returned them a... See more

Rated 3 out of 5 stars

The company promised to exchange the small shoes I bought for a larger size. But all I got were excuses and confusing instructions. I will never odrder from them again,


Company details

  1. Clothes market

Written by the company

Hatme ist eine führende Online-Shopping-Website, die sich auf den Verkauf hochwertiger Produkte in verschiedenen Kategorien wie Kleidung, Schuhe, Elektronik, Werkzeuge, DIY usw. spezialisiert hat. Wir sind stolz darauf, deutsche Kunden zu bedienen, mit einer jährlichen Gesamtverkaufszahl von über 1 Million Stück, um unseren Kunden qualitativ hochwertige Produkte zu bieten.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,089)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Because of a mistake of the transport…

Because of a mistake of the transport company the good was sent back to seller. But the seller has been so kind to send me the wanted good once more without additional charge.
I can recommend this seller!
Pkrizek Prague, CZ

22 September 2025
Unprompted review
Rated 5 out of 5 stars

there is always someone to help just look

i was struggling to get any help off the company YOOJE then you came along on line to sort it out for me and in the end you have .Wish to thank you so very much and i give you 5stars plus .may you always be there for people like me that is not that clever with where to look for help .Keep up the good work

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

I found their customer service excellent. It could not be better. I ordered the wrong size bras and they have handled the problem superbly. Prompt and polite; I could not have asked for better attention.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is wonderful

The customer service is wonderful! My email was answer right away. I made the mistake of ordering the wrong size bra. I contacted customer service and they were extremely helpful with changing the size.
The bras is beautiful! Well made and lots of support. It’s very pretty and feminine.
These people have gone out of their way to make me happy.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Agreement

after all struggeling and long correspondence we agreed to send back money from them and giving a positive feed back from me.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Buy 1 get 1 free...only received 1 bra
When questioned told i could pay £6 postal for another.
When I told them I wouldn't spend another penny on a cheap flimsy bra they said they'd send me another for free if i gave them a 5* rating... don't waste your money, another fake site of exceptionally poor quality

3 August 2025
Unprompted review
Rated 1 out of 5 stars

I cancelled my order immediately after…

I cancelled my order immediately after I ordered it as found reviews so bad and found item far far cheaper on amazon with free delivery. It took So many emails and weeks to get a refund and before I even got refund they sent me this link and asked me to write a 5 star review! 1 star for finally issuing refund!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality items and great customer services

I ordered two ornamental whisky decanters. One broke in transit. I emailed Hatme with photos and received a replacement without quibble. 5 stars not only for the items, but also for Hatme Customer Services. I would definitely buy from them again.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend them to anyone.

I ordered the wrong size and colour for my wife. I would say that they were a very good quality.
When I contacted customer service it was not a problem for them to reorder.
They were extremely helpful and I would have no hesitation is dealing with this company again. I would recommend them to anyone.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I needed to return an order that was the wrong size

I needed to return an order that was handled very professional and with no fuss.
I have ordered from this company before and it has been first glass service. Very good to deal with and a quick response.
Very impressed and recommend their service.
Thank you

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Cancellation of order

The customer service responded promptly to my immediate cancellation and after offering many deals to continue with the purchase they promised to pay a refund for the purchase price. In any case, the 5 stars are given for the friendly feedback.

I would like to add to my review that the full refund of the purchase price was credited to my account after just one week! So the 5 stars are rightful.

6 May 2025
Unprompted review

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