Hatsfashion Reviews 

452
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciated the wide selection and variety of hats, finding the prices good and the online ordering process easy. Many were pleased with their purchases, noting that the hats looked great and met their expectations. Conversely, a small portion of people felt dissatisfied with product accuracy, often receiving items that did not match descriptions or were of poor quality. A recurring issue was the refund process, with many reporting partial offers or high return shipping costs. Some also noted receiving damaged items due to inadequate packaging.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy. Many customers express significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant disappointment. Customers... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported receiving items that did not match... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the great prices and selections available,... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that full refunds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good presentation of all hats. just a picture with sweat band inside would help to confirm that it is present.

Rated 4 out of 5 stars

A great range of Hats. My only issue is that they state that hats can rolled up but the tubes are not sold as an accessory

Rated 4 out of 5 stars

It was easy to sort through the different hats. They had a great selection. For the hat I bought, they could have more pictures of the hat.


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

452 reviews

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No history of asking for reviews

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3.1

All reviews

(452)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company

Terrible company. Hat came after 17 days in bad shape. The hat was a joke, bad materials, not the correct size for an XL as ordered. Returning it is very expensive. Do not do business with them.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam. The information on that hat was Scottish wool and made in the USA. Received the hat today. It is made in China. As for Scottish wool, ya' right, all written in Chinese.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

One really bad experience!…

How about packing your merchandise properly?
Seems to me your products are fine, but you treat and pack your items like garbage. A nice, affordable item destroyed by poor packaging. 50 US$ in the bin last night. Promised to include a small gift, however that must be the box it came in.

4 November 2025
Unprompted review
Rated 2 out of 5 stars

wrong color and crushed

wrong color and crushed advertised as hemp it was plastic. returns have to be sent to China. I was offered just 10% refund for a hat that was the wrong color, the wrong material and crushed. this place sells junk. Stay away!!!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an 8 panel wool scally hat

I ordered an 8 panel wool scally hat. They sent a hat that looked nothing like what I ordered and it was a completely different color, pattern and style. It was cheaply made.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

I would give a negative rating if…

I would give a negative rating if possible. I ordered a hat from this company. They sent me the wrong hat. This hat was totally not what I requested. Really I hated this hat. Through email, back and forth they refused to replace the hat. I could return it for a refund but I would have to pay shipping. They would reduce the price by 25% after many emails. They also told me I could throw it away if I wanted to still with tops 25% refund.
I strongly recommend that NO ONE ever buy from this company. They are very dishonest people. They claim customer satisfaction is their goal, however due to my experience they do not give a damn about customers.
One very important note is what they claim to sell. In the communication I had with them the agent told me they sent a similar product to me because when he checked the factory they were not going to make the hat I ordered. So, the website and everything advertised the hat I ordered as hand made in Ecuador since it was a Panama hat. They are selling forged, fake hats claiming them to be authentic. In conclusion this company and its employees are thieves. Do not spend one cent for their products.

5 October 2025
Unprompted review
Rated 1 out of 5 stars

I Haven't Got a Hat

Took an entire month to wait. Made a lot of inquiries and was sent invalid tracking numbers. Requested a full refund, but they stalled. Finally reported this to my bank, showed them the order and received credit back. Finally, the "order" arrived, but it was the WRONG COLOR AND STYLE!!

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Scamming website

This company took my order for three hats that cost me 127.00. and when I received my package I got three of the cheapest hats I have ever seen they look like temu specials. Low quality and nothing like I ordered. It a shame we live in a financially hard enough society and all company's and people want to do is take advantage of people and lie. Let me ask you a question what if I sold you a Corvette and shipped you a Volkswagen. Do not trust anything you see on this sight. It will not be what you get. And my hats were supposed to be sent to me from hats fashion instead I get a package from random Joe in California. I hope this review helps another person and this false company is shutdown. If we don't buy from companies like this they cannot exist and survive. Thank you and God bless all the hard working people of the world. And all you scammers and lazy folks you know where your going and you will get there soon enough.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

other hat than i ordered

first they sended to me right hat and now i regret i gave to them five stars ! second order was completely wrong and they don’t answered to me quickly like they did before the first order ! they showed to me disrespectful !

26 August 2025
Unprompted review
Rated 5 out of 5 stars

QUALITY and SERIOUSNESS

the hat i ordered and recived is more than i was expected. the time i recived, comunication with stuff of this saler, and QUALITY, all this was superlatively ! Than you ! Today i made other order ! :) I am sorry i cant out a picture here, me wearing this beautiful hat.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible
100% SCAM!!!
Paid for two hats sent the wrong hats
Wouldn’t return emails finely after threatening a dispute with PayPal they are trying to negotiate a refund price absolutely ridiculous!!!! Don’t waste your money or time with these idiots

11 May 2025
Unprompted review
Rated 1 out of 5 stars

No integrity.

They shipped the wrong product and it was damaged during delivery. The lightweight box with a lightweight hat was easily crushed (bad packaging). I sent pictures and received a reply from customer service that my only options were to keep the hat and get a 10% discount or pay the shipping myself back to China which would cost more than what I paid for the hat. Shady company. Do not trust them. You might get lucky and get a cheap product or not.

18 August 2025
Unprompted review

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