Hatsfashion Reviews 

452
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciated the wide selection and variety of hats, finding the prices good and the online ordering process easy. Many were pleased with their purchases, noting that the hats looked great and met their expectations. Conversely, a small portion of people felt dissatisfied with product accuracy, often receiving items that did not match descriptions or were of poor quality. A recurring issue was the refund process, with many reporting partial offers or high return shipping costs. Some also noted receiving damaged items due to inadequate packaging.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy. Many customers express significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing significant disappointment. Customers... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported receiving items that did not match... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the great prices and selections available,... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that full refunds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good presentation of all hats. just a picture with sweat band inside would help to confirm that it is present.

Rated 4 out of 5 stars

A great range of Hats. My only issue is that they state that hats can rolled up but the tubes are not sold as an accessory

Rated 4 out of 5 stars

It was easy to sort through the different hats. They had a great selection. For the hat I bought, they could have more pictures of the hat.


Company details


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3.1

Average

TrustScore 3 out of 5

452 reviews

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3.1

All reviews

(452)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Difficulties trying to place an order.

1. The order page was very difficult to us. I was ordering one each of 4 different caps. It kept changing the order quantity. It also kept changing the cap size. At my hat size being 59cm my hat size is large- it kept changing my size to"s". In addition I sent an email to ask a question regarding this problem- My response was "You can be sure the correct size will be sent". I expected a response regarding the difficulties I experienced- no such response. In addition I see numerous pictures of caps (newsboys, Apple Jacks, etc. whereas the person in the photo is also wearing a matching scarf around their neck. Is there a place where the scarfs can be purchased?

2 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY DO NOT USE

I ordered a cowboy hat from this company what I received was utterly disgusting, cheap felt was used it looked nothing like I ordered it was supposed to have a genuine silk lining but didn’t, they offered me a $5 dollar refund this hat cost me £85.00. To send it back would have cost more than it’s worth so please don’t be scammed by this company

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company scam!!

Avoid this company scam!!! Placed order early December still not received, asked for tracking number they sent random number that came through in Chinese, asked them to provide English, replied they on vacation, now they saying due to bad weather it's delayed, asked for refund getting no where!!

30 December 2024
Unprompted review
Rated 1 out of 5 stars

I bought 2 hats

I bought 2 hats
Very disappointed with them both. Both looking cheap and nasty.Both had ribbon draw strings for adjustment to fit my head.I know they didn’t cost much. But they looked nothing like advertisement. Thought they were from the USA but was from China. No tags on either hats.
Asked for a refund they said I could keep the hats and they would send a $10 partial refund. Or if I returned them I was to expect high postage costs.
I am not a very happy customer,and will never buy from them again.

27 December 2024
Unprompted review
Rated 1 out of 5 stars

If you in a hurry, it comes from China

Didn't know the item was shipping from China. A week later and I still haven't gotten it.... Hope the quality is excellent!

UPDATE...I finally received the hat. DON'T BUY FROM THIS COMPANY!!!!! It didn't look anything like the photo. In fact, I think it was a toy hat! Contacted the company and got the same results as everyone with negative reviews. DON'T BUY FROM THIS COMPANY!!!!!

7 November 2024
Unprompted review
Rated 1 out of 5 stars

I recently purchased a Panama hat from…

I recently purchased a Panama hat from a website that turned out to be a scam. At first, I was excited because the price was unbeatable, and the pictures looked great. However, when the hat finally arrived, it was nothing like what was advertised. The quality was poor, and it didn't resemble the stylish design I had expected. I tried contacting customer service, but there was no response. I regret not doing more research before buying. Lesson learned: always check reviews and verify the legitimacy of online stores before making a purchase!

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your time😡😡😡SCAMMERS!!!!!!

This company is a scam,🤬 I ordered 2 hats for $65 after promotion coupon. They're not the correct size, they're smashed and poorly made. I contacted hat fashion through email. I didn't get a response for a 4 days. Finally after sending a few emails asking for a refund, I got a response saying I need to keep the hats and they'll refund me $5. After I didn't agree and ask for a full refund, I get a email 4 days later saying, the person is on vacation and I needed to be patiented and they're only going to refund me $15 and not to return the hats back to the company. After going back and forth with the company for days, I realized I'm not getting anywhere. So if you're looking to buy quality hats and products, DON'T WASTE YOUR TIME!!!!!

8 September 2024
Unprompted review

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