HattonGardenJeweller Reviews 

185
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company and its wonderful team. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when guiding buyers through custom jewelry designs. People deeply appreciate this truly personal approach, noting that professionals take ample time to explain all available options without any pressure. Reviewers are also consistently impressed by the outstanding craftsmanship, attention to detail, and the remarkable quality of the finished pieces. Consumers frequently highlight the swift turnaround times and incredibly efficient service, making urgent resizing and bespoke orders completely smooth and stress-free. Buyers strongly recommend these services for anyone seeking trustworthy and reliable jewellers for special occasions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable throughout the design process.... See more

Service

Users describe positive interactions with service, highlighting a knowledgeable, attentive, and professional... See more

Quality

Clients share positive opinions on quality, consistently highlighting the remarkable craftsmanship and... See more

User experience

Customers report overwhelmingly positive experiences with user experience, highlighting faultless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied

Rated 5 out of 5 stars

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the... See more

Company replied


Company details

  1. Jewellery Designer
  2. Diamond Dealer
  3. Jeweller
  4. Jewellery manufacturer
  5. Jewellery Repair Service
  6. Jewellery shop

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


Contact info

Promotion box for HattonGardenJeweller

Create your perfect engagement ring

Let's design a truly unique ring together

4.9

Excellent

TrustScore 5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(185)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Personal, Original

Professional, personal, original - a great experience in every way imaginable.

26 February 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave a review for us Timo! was a pleasure working with you ! see you for the wedding rings whenever your both ready.. Thank you so much for your trust in us!

Laz & the team
HGJ

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
Laz knew exactly what my requirements were after a short conversation and did not try any hard sell to try and change my mind or upsell.
New ring processed in a very speed time, and looks fantastic.
Would recommend HGJ and will be telling all my friends.
Thank you HGJ 😁

2 February 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you Anne!! we really appreciate your feedback, we are very much not about any hard sell! we are here to help with honest advice each and every time.

Laz & the HGJ team

Rated 5 out of 5 stars

Outstanding experience combining expert…

Outstanding experience combining expert craftsmanship, genuinely personal service, and exceptional long-term value through ongoing care and support.

Laz was commissioned to create two wedding rings. During the initial consultation Laz took us through several options, but also gave us time and space to make the decision that was right for us. We loved the personal feel of the consultation, combined with Laz's fantastic knowledge of jewelry which gave us confidence in our choice. On top of this, Laz also cleaned my wife's engagement ring without cost  (despite it being bought elsewhere) and gave my Mum a tour of the workshop.

When the rings were created mine was originally slightly large. Laz turned around the re-size in 2 days with the cost included in the price of the ring.

During our honeymoon my wife's ring sustained some minor damage. When I took it back to Laz he fixed the minor damage as part of ongoing servicing.

Cost - the rings cost about what we expected, but the service that Laz offers, including ongoing servicing, makes this so valuable. You're not just buying a ring or piece of jewellery but getting the ongoing support if needed.

We would definitely recommend Laz to anyone who is seeking good quality jewelry and top class service.

13 September 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Wow! Samuel thank you so much for taking the time to leave us such a kind review! knowing our customers feel so supported is massive for us!
thank you again for your business and such kind words!

Laz & the HGJ team

Rated 5 out of 5 stars

AMAZING! The best!

AMAZING! Where do I start... I have the most amazing engagement ring, and I could not be happier with it. Laz helped my partner throughout the entire process, guiding him every step of the way. He showed him different options, explained everything clearly, and created a completely bespoke design that is so special and meaningful to us.
We have now been engaged for two and a half years, and Laz is currently making our wedding bands. He has also helped us with other bespoke jewellery pieces, and every experience has been exceptional.
I recommend Hatton Garden Jeweller to anyone looking for something truly special. The craftsmanship, care, and attention to detail are incredible. I would not go to any other jeweller.

20 February 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much Charley!! we really appreciate your lovely review, means so much to us here at HGJ
its been a pleasure to assist you with all the rings we have made with you - its all about building a trusted relationship with our customers.

look forward to seeing you again!

Laz & the HGJ team

Rated 5 out of 5 stars

5* experience with Hatton Garden…

Couldn’t recommend Hatton Garden Jewellers enough. I recently sorted out my engagement ring from here and the process has been so smooth from working out the exact design I was looking for to the end product. Laz was extremely knowledgeable and helpful through the experience and I wouldn’t hesitate using their services again.

10 February 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you James!
for taking the time to leave us such a nice review was a pleasure meeting you and making the ring with you - we look for and to seeing you again!

Laz & the HGJ team

Rated 5 out of 5 stars

A wonderful resize

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Garden Jeweller. The service was really swift for a downsize, turned around in a couple of days. Swift and beautifully done.

I really enjoyed meeting the team and Laz was so honest and approachable. Would highly recommend for a resize and am sure their other diamond and jewellery services will be equally fantastic!

23 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us a review Sarah! we are all about honesty and making our customers feel comfortable. thank you again for visiting us!

Laz & the HGJ team

Rated 5 out of 5 stars

A big thank you

I had an excellent experience with Hatton Garden Jewellers and wouldn’t hesitate to recommend them. I knew I wanted a bespoke engagement ring as I was drawn to the elegance of an antique rings but wanted the freedom to carefully select the diamonds myself. I was so lucky to find Vince and Laz to bring the idea to life!

The team were a pleasure to work with throughout. They offered thoughtful, expert guidance throughout. I couldn’t be more in love with my Georgian cutback diamond trilogy ring.

What we appreciated most was that the experience never felt sales-led. Vince and Laz never pushed us to stretch our budget, and if anything, were able to create the design under budget- couldnt ask for more!

I would strongly recommend going to the team at Hatton Garden Jeweller over a high-street retailer. You end up with a one-of-a-kind piece, with quality and intricacy that easily matches of the well-known luxury brands in the business.

The end result is quite simply my dream ring. Thank you!

29 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you Farah!
we really appreciate your taking the time to leave such lovely feedback! it was an absolute pleasure meeting you both and the outcome of the bespoke commission was spot on!
thank you again for your business and trust in us!
- we look forward to assisting you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Beautiful Bespoke Ring, Friendly Service, Great Communication

We came to Hatton Garden Jeweller because we wanted something bespoke for my engagement ring. My partner proposed with a placeholder ring as I am the most indecisive person around! I am from London and my partner is Dutch, and we live in the Netherlands, but we wanted to get our ring made in London as its a bit of a family tradition. We met with Laz (as his last appointment before Christmas) and he dropped stones into a ring to show us what a few options would look like. He then sent us a few options of diamonds for the ring we wanted - a beautiful Asscher cut! We chose and then we then received renders just after the Christmas break, and loved the look of the Asscher with traps. We then collected the ring at the end of Jan (we had friends who went to a shop in the same street, the day before us, and they cannot collect their ring until March!). We absolutely loved that we got to see the workshop upstairs, right next to the office, and that there was no pushiness from Laz. We much preferred this homely setting to a typical shop, and the price that Laz gave us was unbeatable. When we went to pick up the ring, he told us that the price today is already more than what we paid. So we were of course over the moon! Thank you so much to Laz for being super friendly and chatty with us, and creating an amazing, MEGA engagement ring. Communication throughout the entire process was fantastic from Laz, and he created a beautiful piece we will love forever.

30 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much guys! was a pleasure meeting you both we appreciate and value your trust in us, when commissioning a bespoke design which is not from our range offering its always more of a leap! we are so happy with the outcome and look forward to seeing you both again!

Laz & the HGJ team

Rated 5 out of 5 stars

Engagement ring

I really wanted a personalised experience when choosing my engagement ring and not just a pushy sale. I came across the reviews for Hatton Garden jeweller and they spoke for themselves. During our appointment with Laz he really guided us through the process. He showed us lots of options and helped us narrow it down to two of our favourites. We went away to think about it and there was no pressure put on us.
Laz is a larger than life character and as well as being very professional he also made us feel really comfortable with his warm and genuine nature. I love the end result and we’ll definitely be back for our wedding bands. Thank you to all the team!

29 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for your kind words Jade! we really appreciate you taking the time to leave such a lovely review. we look forward to seeing you both again!

Laz & the HGJ team

Rated 5 out of 5 stars

Trustworthy, fast, & friendly service

I visited for a ring service and despite not having any prior appointment, the service was fast and efficient on the spot. Laz was super helpful and very patient with me and the cost very reasonable. Trustworthy - would definitely recommend!

26 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you Nikki, was a pleasure meeting you!

Rated 5 out of 5 stars

Best diamond dealer in London!

Laz was absolutely amazing, he was kind, very efficient and also very trustworthy. He gives you the best prices in the whole of hatton garden if I’m being absolutely honest (and I’ve shopped around a lot) and this place is the best in terms of craftsmanship. I loved my experience here

16 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review Roxanna!
it was a pleasure working with you.

Laz & the HGJ team

Rated 5 out of 5 stars

Hatton Garden Jewellers jewellery adjustments

Hatton Garden Jewellers made my engagement ring 25 years ago (it’s still beautiful!) and I’ve been back to them since for other things. Laz is great to deal with - has recently done some jewellery adjustments for me. Top notch work and really straightforward to deal with - and never ripped off! Thank you so much.

22 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for your kind words Helen! we look forward to working with you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Helpful and accommodating

Laz was extremely accommodating to a very quick timeline. I had only 5 days to source a ring and Laz expertly helped guide me through my different options. Laz was friendly and trustworthy and at no point did I feel pressurised, and together we found the perfect engagement ring.

Excellent service, excellent business.

23 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review Daniel!
it was lovely meeting you, thank you for your kind words!

Laz & the HGJ team

Rated 5 out of 5 stars

Proficient & Professional

Laz was incredibly knowledgeable and thoughtful. He helped us immensely throughout and his attention to detail is second to none. Highly Recommended.

22 December 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you for taking the time to leave some feedback Lewis!
was a pleasure working with you.

Laz & the HGJ team

Rated 5 out of 5 stars

Laz was very helpful and informative in…

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the choice. He also kept in touch so that I felt fully informed as to progress, and speedy dealt with adjustment to the ring size when needed. A pleasure to deal with and highly recommended.

16 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Max! thank you so much for taking the time to leave such a nice review, really does mean so much to us! it was a pleasure meeting you! and producing the ring for you we look forward to seeing you again.

Laz & the HGJ team

Rated 5 out of 5 stars

Incredible quality, brilliant company

Not really sure where to start, dealt with Laz and gave him a brief idea of the kind of engagement ring i was looking for, he came back with a couple of his own designs based on what i had said and some advice with in the hour and it was amazing.

The quality of the engagement ring, their attention to detail and communication throughout was absolutely top draw.

Cant recommend Hatton Garden Jewellers enough, do not hesitate to deal with them!

15 December 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much AJ! for taking the time to leave us such a nice review! was a pleasure working with you.

Laz & the HGJ team

Rated 5 out of 5 stars

The best jeweller in Hatton Garden

I couldn't recommend Laz and the team at Hatton Garden Jeweller more for your engagement ring! Laz guided us through the whole process, was honest at all stages and made us feel comfortable throughout. We absolutely love the ring and couldn't be happier, thank you Laz!

11 January 2026
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Joe! Thank you so much for taking the time to leave such a nice review we appreciate it so much! it was a pleasure to meet you both. we look forward to seeing you both again

Laz & the HGJ team

Rated 5 out of 5 stars

Fantastic bespoke ring

I had a brilliant experience working with Laz to create a bespoke engagement ring. He listened to all of my requirements and gave his expert advice to any of my questions. It made me feel like I was in safe hands with Laz and the team, and the results were spectacular.

20 November 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you such for taking the time to write a review for us George we really appreciate it! Means a lot to hear that our customers feel safe with us!

Laz & the HGJ team

Rated 5 out of 5 stars

highly recommend HGJ

Laz was attentive to what I wanted and sat with me for an hour talking through my needs and showing me different options for my wedding band. He was very friendly and knowledgeable. I am really happy with my wedding band in a size that I could not get in most places.

19 November 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Thank you so much for your kind words! we really appreciate your business and taking the time to leave lovely feed back!

Laz & the HGJ team

Rated 5 out of 5 stars

Amazing customer service and quality

Laz and his team did an absolutely fabulous job creating my partner's engagement ring.

They were incredibly thorough, taking the time to truly understand my ideas and offering great recommendations on materials and style. The final quality of the ring is amazing—exactly what I had imagined!

What impressed me most was the speed; the turnaround time was faster than initially quoted! Their customer service was outstanding, and the value for the price is unbeatable.

Highly recommended for a perfect bespoke experience!Laz and his team did an absolutely fabulous job creating my partner's engagement ring.

They were incredibly thorough, taking the time to truly understand my ideas and offering great recommendations on materials and style. The final quality of the ring is amazing—exactly what I had imagined!

What impressed me most was the speed; the turnaround time was faster than initially quoted! Their customer service was outstanding, and the value for the price is unbeatable.

Highly recommended for a perfect bespoke experience!

2 December 2025
Unprompted review
HattonGardenJeweller logo

Reply from HattonGardenJeweller

Jan!! thank you so much for taking the time to leave us such a nice review! it really does mean so much to us it was a pleasure working with you - we look forward to seeing you both again.

Laz & the HGJ team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look