HattonGardenJeweller Reviews 

185
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company and its wonderful team. Customers frequently mention that the staff is exceptionally helpful, friendly, and patient when guiding buyers through custom jewelry designs. People deeply appreciate this truly personal approach, noting that professionals take ample time to explain all available options without any pressure. Reviewers are also consistently impressed by the outstanding craftsmanship, attention to detail, and the remarkable quality of the finished pieces. Consumers frequently highlight the swift turnaround times and incredibly efficient service, making urgent resizing and bespoke orders completely smooth and stress-free. Buyers strongly recommend these services for anyone seeking trustworthy and reliable jewellers for special occasions.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning craftsmanship and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable throughout the design process.... See more

Service

Users describe positive interactions with service, highlighting a knowledgeable, attentive, and professional... See more

Quality

Clients share positive opinions on quality, consistently highlighting the remarkable craftsmanship and... See more

User experience

Customers report overwhelmingly positive experiences with user experience, highlighting faultless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A wonderful, fast, friendly and efficient service. I bought an oversized 18K diamond solitaire ring set in platinum. After an overly priced estimate from a nearby store, I stumbled across Hatton Ga... See more

Company replied

Rated 5 out of 5 stars

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If yo... See more

Company replied

Rated 5 out of 5 stars

Laz was very helpful and informative in selecting just the right type of diamond and ring. He obviously has loads of experience, and gave his time generously to be sure that I was satisfied with the c... See more

Company replied

Rated 5 out of 5 stars

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the... See more

Company replied


Company details

  1. Jewellery Designer
  2. Diamond Dealer
  3. Jeweller
  4. Jewellery manufacturer
  5. Jewellery Repair Service
  6. Jewellery shop

Written by the company

Working from one of the most up-to-date jewellery workshops in Hatton Garden, Vincent & Laz make and design all types of bespoke jewellery, including engagement and wedding rings. Suppliers of G.I.A certificated diamonds- Lab grown diamonds - Coloured gemstones workshop & Sales room. in-house Gemologist, Repair & Restoration services, By Appointment Only for ring commissions - walk ion repair service 9am to 6pm Monday to Friday.


Contact info

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Create your perfect engagement ring

Let's design a truly unique ring together

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, timely delivery. Choosing the ring felt like a wholesome moment, not rushed at all and our budget was respected which meant a lot to both of us. Definitely recommend.

25 November 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us a review! we really appreciate your business, we are so happy that you was pleased with our service!

Laz & the HGJ team

Rated 5 out of 5 stars

Beautiful Handmade Ring and Wonderful Experience

We recently purchased a handmade ring crafted from our own stones. We visited the Hatton Gardens studio where it was produced and met the jeweller Laz! Laz’s passion, skill and attention to detail were immediately evident. After describing our wishes and being sized, Laz suggested ring design ideas. Within a very short time, we received an email with beautifully rendered drawings/CAD designs for the ring. The result? A beautifully crafted ring that far exceeded our expectations. Laz’s obvious care and expertise permeated the design. We were over the moon! Collecting it from the studio made the experience personal and special. Seeing where and how your jewellery is made added a great appreciation of the craftsmanship. Laz and his team were an absolute delight to meet as was seeing historical skills still in use in today! We recommend Laz unreservedly and are already looking for an excuse to commission him and his team again.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault the service provided by…

Couldn’t fault the service provided by Laz. He was knowledgeable and guided both me and my fiance through both of our rings. He was very transparent on options and cost and wasn’t ‘pushy’ like other jewellers. Would 100% recommend.

8 November 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Callum! we really appreciate you taking the time to leave a review, we prefer to be transparent and respect customers need time to consider the options
thank you for your business we look forward to seeing you again.,

Laz & the HGJ team

Rated 5 out of 5 stars

Platinum wedding band and oval eternity ring

My husband and I met Laz to replace my husband’s platinum wedding band. He is very happy with it.

Whilst there, I described to Laz an oval diamond eternity ring I had seen in a jewellers nearby. We agreed he would make it for me.

Laz was fantastic at sharing the design and keeping me informed throughout. His attention to detail is exceptional. I ended up with a ring that was more stunning than I imagined, more carat weight and for a better price than the one I described. I love it!!!

20 September 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much for taking the time to leave us such a nice review! we really appreciate it!

Laz & the HGJ team

Rated 5 out of 5 stars

Friendly and quality repair/resizing

Laz and Vincent were so helpful and patient when I brought my grandmother's gold ring for resizing. Excellent value as they only charged once even though I brought it back a couple of times to get the size just right. They took the time to explain the techniques and properties of the material and were able to avoid cutting the band. Really pleased and would definitely recommend HGJ for repair and resizing jobs.

29 October 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for your kind words Alice! we are always happy to explain our procedeures being transparent is important when handling items with such sentimental value.

Team HGJ

Rated 5 out of 5 stars

Experience you can rely on, with a great personal touch

I recently bought a diamond engagement ring from Laz at Hatton Garden Jeweller and had an excellent experience from start to finish. Laz took a genuinely personalised, 1-to-1 approach — he never rushed or pressured me, and took the time to clearly explain every step of the process, going into detail whenever needed. His patience and professionalism really stood out. Unlike other stores where it felt impersonal or sales-driven, Laz truly understood the significance of the occasion and made me feel completely at ease throughout. It was great to see the workshop itself, which added a personal and authentic touch to the experience. Communication was clear and regular, and everything was handled efficiently. I’d highly recommend Laz if you’re looking for a trustworthy and professional jeweller in Hatton Garden.

17 October 2025
Unprompted review
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Reply from HattonGardenJeweller

Jayleen,
Thank you for taking the time to leave such a lovely review we appreciate you so much! the ring was truly spot on! was a pleasure working with you to get it just right.

Laz & the HGJ team

Rated 5 out of 5 stars

Perfect engagement ring, expertly made

I turned up with a diamond and Laz made me the perfect engagement ring. When I first met Laz, I shared the ideas I had, and he used his decades of experience to shape them into a design I was very happy with (and so my now fiancée). The quality of the ring is impeccable — which is no surprise having seen the workshop and the team at work. Thank you to everyone involved.

10 October 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Tim!!
it was a pleasure working with you we are so happy it worked out so well! you truly have something different!

Laz & The HGJ team

Rated 5 out of 5 stars

Very knowledgeable and helpful with…

Very knowledgeable and helpful with choosing the right style and type of ring. Cannot recommend highly enough.

17 October 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave us a review Sam, we really appreciate it! remember to pop in now and then if you would like ring checked over and cleaned..

Team HGJ

Rated 5 out of 5 stars

Highly recommended

An absolutely first class service from Laz. Helped us design a beautiful diamond and emerald ring , explaining all the options creating an amazing ring which was also incredible value for money. If you are looking for fantastic quality, personal service and outstanding value, you don’t have to look any further than HGJ. We cannot recommend highly enough!!! Already thinking about the next bespoke piece of jewellery so we will definitely be back. Thank you Laz!

6 September 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Robin! for taking the time to leave such a nice review! it was truly a pleasure meeting you both and yes the ring came out spot on!
remember to bring it in for a health check and clean when you can

Laz & The HGJ team

Rated 5 out of 5 stars

Great personal experience with Laz

Great personal experience with Laz. He was very accommodating and allowed me to take my time selecting a ring and design. The ring is of high quality and excellent value for money. I would highly recommend Laz if you are looking for a personal service that makes the whole experience feel much more special than just going into a store. Will definitely use again in the future.

30 September 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Thomas! we really appreciate you taking the time to leave us such a lovely review! looking forward to looking after you again..

Team HGJ

Rated 5 out of 5 stars

Laz and the team are wonderful!

Laz and the team are wonderful! Such a inviting and genuine experience. Would 100% recommend going here. Feels personal and like youre not been taken for a ride with prices. Thank you so much!!

2 September 2025
Unprompted review
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Reply from HattonGardenJeweller

Zak!! Thank you so much for taking the time to leave this lovely review on your experience with us, was a pleasure meeting you and making the ring which was spot on!

Laz & The HGJ team

Rated 5 out of 5 stars

Fantastic experience at the…

Fantastic experience at the Hattongardenjeweller.

I highly recommend it, as the quality of work and attention to detail are outstanding. Laz and his team will advise you in a very honest and friendly way. This place is a hidden gem, and I can only advise you to come and see them.

20 September 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you for taking the time to leave a review for us Daniel!
remember to come in now and again so we can give the rings a health check / clean always FOC. of course

Team HGJ

Rated 5 out of 5 stars

10/10 experience, highly recommend

Our experience at HGJ and specifically with Laz was 10/10. We went to two jewellers prior and the minute we found HGJ we knew this was the one for us. The service was great, authentic, genuine, fun and collaborative. We got our wedding bands from here and it will forever be our go to for any and all future jewellery. HIGHLY recommend!

30 June 2025
Unprompted review
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Reply from HattonGardenJeweller

Georgia!!
Thank you for this lovely review, your kind words mean so much to us! we are so happy all went so well for you both.

Laz & The HGJ team

Rated 5 out of 5 stars

Quality service by genuine people

Firstly, I strolled round Hatton Gardens cluelessly, batting off sleazy salesmen trying to force tacky rings down my neck for a premium price. Did some research and stumbled across Hatton Gardens Jewellers. I’ve had the joy of interacting with both Vincent and Laz, with Laz being the man to walk me from zero knowledge to knowing everything about the diamond for my fiancée. The craftsmanship is incredible, and he got my brief down to a T. After a few CAD designs and tweaks later, the ring was ready to collect within a few weeks.

No doubts — will be using these guys again for our wedding bands and any future jewellery we need. The only downside I can give is that the hot chips offered for lunch took too long, I was contemplating skipping my meeting but didn’t have it in me.

18 August 2025
Unprompted review
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Reply from HattonGardenJeweller

Nice one Tony! Thank you so much for this pukka review! it means so much to us here. The ring came out spot on, it was a pleasure working with you on the design...
next time you come in we will make sure Chips arrive quicker!!


Laz & The HGJ team

Rated 5 out of 5 stars

Top man Laz!

Top man Laz!

Had a fantastic experience at Hatton Garden Jeweller with Laz and the team. As an extreme novice when it comes to jewellery and especially engagement rings, Laz was super attentive, informational and also gave honest opinions when needed. The engagement ring outcome is superb and I couldn't have asked for a smoother & clearer process - thanks Laz!

28 August 2025
Unprompted review
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Reply from HattonGardenJeweller

Jack!
thank you so much for taking the time to leave such a lovely review, we appreciate it so much!
it was a pleasure meeting you and a pleasure making the ring for you which came out perfect!
remember to bring it in now and then for a FOC health check and clean

Laz & The HGJ team

Rated 5 out of 5 stars

Great experience with Laz

Had a great experience with Laz when purchasing an engagement ring - I had a minimal amount of knowledge of the various options, but he was able to give expert advice throughout. Laz was engaging and helpful throughout the whole process, and I ended up with an engagement ring which my fiance loves. Additionally Laz was also able to resize the ring for free once I'd proposed. Would highly recommend.

30 June 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Laurence!
for taking the time leave us such a kind review of your experience with us
remember the ring can come in now and again for a health check FOC

Team HGJ

Rated 5 out of 5 stars

Excellent experience all round in…

Excellent experience all round in creating a bespoke engagement ring with Laz and the team at Hatton Garden Jeweller. The quality of their work is second to none and it's clear that they really care about their customers. I will most certainly be returning and recommending them to friends and family. I could not speak more highly of this jeweller! Thank you again for creating such a beautiful ring!

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Been using Laz for the last several…

Been using Laz for the last several years and has always delivered great jewellery and good prices and the best quality. I have recommended him to a number of friends and clients and are all happy with the service they have received. Keep up the great work Laz will be back soon 🤌

20 August 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you so much Neil! for leaving us a review its always a pleasure working with you! we look forward working with you again!

Laz & the HGJ team

Rated 5 out of 5 stars

White Glove Service

I had so many questions about the engagement ring I wanted to purchase and I even had last minute changes that I sprung on the team on the day of my consultation.

I met with Laz and we had a long and detailed consultation where he guided me through everything I needed to know. He also helped me to sound out ideas and make sense of my uncertainties such as ring size, type of stone that made sense for my budget etc. He never once steered me down a rabbit hole nor did he try to up my budget. He was very conscious and honest about what my budget would get me and let me be the decider of if I wanted to up it.

I made my decision on the day of my consultation because I had a good feeling about HGJ. The fact they were a work shop able to build custom designs was something that really called to me.

The team got the ring ready for me in just over two weeks with all my specifics. I’m super happy with what ended up being as is my fiancé. We will be returning to discuss and design our wedding bands in the near future.

Really great service all around, especially for someone like me who can get caught up and overthink the details.

Thank you team.

30 May 2025
Unprompted review
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Reply from HattonGardenJeweller

Samuel
Thank you so much for taking the time to leave this review!
we spend as much time as it takes to guide our customers through the process - we know how important this is!
was a pleasure meeting you! we look forward to assisting you again.

Laz & the HGJ team

Rated 5 out of 5 stars

I found Hatton Garden Jewellers whist…

I found Hatton Garden Jewellers whist looking for a place to get my fiancées engagement ring resized. Due to the positive reviews online we went, and it didn’t disappoint.

Laz is a great guy- he knows exactly what he is talking about and is very honest with his thoughts if you’re looking for an opinion on something. He made us feel very welcome and I will absolutely be returning.

The craftsmanship is incredibly impressive, and they got the ring resized in less that 24 hours which meant my fiancé wasn’t without her new ring for long.

Thanks for looking after us.

Jack from Carlisle

27 August 2025
Unprompted review
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Reply from HattonGardenJeweller

Thank you Jack! for taking the time to leave us such a kind review! we really appreciate your business! and look forward to working with you again.

Laz & the HGJ team

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