Went to four cross inn Cannock our team leaders were Claire and Sonia , we had a very active night . One negative but personal preference , when me and Liz were told we could go around on our own , we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We attended Shrewsbury Prison on Saturday evening as a group of 6.. the whole experience was amazing. Laura was our leader, she was friendly and well informed and very enthusiastic. We thoroughly enj... See more
Company replied
We joined Haunted Houses for our Halloween Spooktacular at the fabulous Pen Y lan- Tracy was our team leader and she was absolutely fantastic. She gave our newbies that had joined us all the informati... See more
Company replied
I spent an amazing 5 hours at Rycroft Hall with my daughter. Ive always been fascinated by the paranormal but had never been to an organised event before , always too scared!! I experienced objects... See more
Company replied
Company details
- #10 of 22 best companies in Event Planning Service
- #5 of 10 best companies in Corporate entertainment service
- #7 of 40 best companies in Event ticket seller
- #5 of 14 best companies in Events Venue
- #1 of 1 best companies in Ghost Town
- #70 of 146 best companies in Tour operator
Written by the company
Overnight ghost hunting events & ghost hunts across the UK in haunted prisons, castles & halls. Small groups, no actors, £20 deposit from £36pp. Since 2014, Haunted Houses Events has been delivering thrilling and immersive ghost hunts for daring and curious thrill-seekers across the United Kingdom. Our mission is to provide extraordinary and unforgettable experiences that combine spine-tingling excitement with a strong emphasis on safety, respect, and fun. We have built a sterling reputation for exceptional customer service and an unwavering passion for the paranormal. Our ghost hunts offer guests a rare chance to step into the unknown and explore some of the most notoriously haunted locations in the UK—castles, prisons, abandoned hospitals, stately homes, and more. With every event, we aim to bring each site’s chilling history to life, offering not only a true ghost hunting experience but also a deeper understanding of the supernatural stories that linger in the shadows. At Haunted Houses Events, we’re proud to be known for our welcoming and inclusive atmosphere. Our goal is to be the UK’s most friendly ghost hunt provider—where every guest, whether a first-time ghost hunter or a seasoned investigator, feels comfortable, supported, and part of something special. We believe in creating memories that last a lifetime, with ghost hunts that are professionally run, passionately delivered, and always people-focused. Join us—and prepare for an incredible journey into the unknown.#
Contact info
Suit 6, Burslem Enterprise Centre, Moorland Road, , ST6 1JQ,, Burslem , Stoke-on-Trent, United Kingdom
- 0330 333 92 33
- info@haunted-houses.co.uk
- haunted-houses.co.uk
4.8
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AMAZEBALLS
We had just stayed the night at 30 east drive and were hosted by Sian and Christopher, both were incredible hosts, we felt so comfortable with them and had many many laughs during the night. The night itself was quiet and tame but we still enjoyed ourselves and our hosts put extra effort into getting the spirits to play, thank you Sian and Christopher, you made our entire night fun and special
-Becca, Chris, Tamzin
19 February 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Rebecca,
Thank you for such a lovely review. We’re really pleased to hear that you had such a fun night with us at 30 East Drive – The Black Monk House.
Sian and Christopher will be delighted to read your kind words. Creating a relaxed atmosphere where everyone feels comfortable and can enjoy the experience together is a big part of what our hosts aim to do, so it’s great to hear that the laughs and good company made the night special for you all.
As you discovered, every night at 30 East Drive can be very different. Sometimes the activity is quieter, but the experience of investigating such a famous location — and sharing the night with a great group and hosts — can still make it a really memorable visit.
Thank you again to you, Chris and Tamzin for joining us and for taking the time to leave a review. We hope to see you all again on another investigation in the future.
Kit Key, Events Coordinator
Haunted Houses Events
The venue was an eye opener
The venue was an eye opener. My niece and myself throughly enjoyed the experience. I would recommend anyone who is into haunted houses events to come here. The night was excellent and the guides knew their stuff. Thanks again.
30 January 2026
Reply from Haunted Houses Events Ltd
Hi Sarah,
Thank you for taking the time to leave a review. We’re really pleased to hear that you and your niece enjoyed your night with us.
It’s great to know the venue made such an impression and that the experience lived up to expectations. Our hosts always aim to make the evening both engaging and informative, so it’s lovely to hear that their knowledge helped make the night even more enjoyable.
Thank you as well for recommending the experience to others. It means a lot to us when guests take the time to share their experience.
We’re very glad you joined us and hope to welcome you both back on another investigation in the future.
Kit Key, Events Coordinator
Haunted Houses Events
Absolutely great night
Absolutely great night . Great staff loads of action from the get off to the end . Definitely recommend this company plus 100% undeniable activity....
13 February 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Gary,
Thank you for your review. We’re really pleased to hear you had such a great night with us.
It’s fantastic to know the activity kept going throughout the event and that you enjoyed the experience from start to finish. Our team always works hard to create an engaging and enjoyable atmosphere, so it’s great to hear the staff helped make the night even better.
Thank you as well for recommending Haunted Houses. We really appreciate it and hope to see you again on another investigation soon.
Kit Key, Events Coordinator
Haunted Houses Events
Excellent evening with Chris and Laura…
Excellent evening with Chris and Laura at Masonic temple , both of the hosts looked after us we had a few unusual happenings. The phone method was brilliant in the temple room . Really organised can’t wait for the next one , Thank you Mel 🤩👻
27 January 2026
Reply from Haunted Houses Events Ltd
Hi Mel,
Thank you for your lovely review. We’re really pleased to hear you had such an excellent evening with us at the Clifton Hall Masonic Temple.
Chris and Laura will be delighted to hear your kind words. Our hosts always aim to make sure everyone feels welcomed, looked after and fully involved throughout the night, so it’s great to hear they helped make the experience enjoyable for you.
It’s also great to hear the phone method experiment in the Temple Room stood out for you. Experiments like that can often produce some very interesting moments and really add to the atmosphere of the investigation.
We’re very glad you enjoyed the evening and we look forward to welcoming you back on your next ghost hunt.
Kit Key, Events Coordinator
Haunted Houses Events
Dan Craig and Chris fantastic as always…
Dan Craig and Chris fantastic as always couldn't of asked for a better night on there new format for thrilling Thursdays. 100% recommend using this company have been for ages and wouldn't use anyone else
12 February 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi JP,
Thank you for your review and for your continued support of Haunted Houses. It’s always great to see familiar guests joining us again.
We’re really pleased to hear you enjoyed the Thrilling Thursdays format and that you had such a good night with Dan Craig and Chris. They’ll be very happy to hear your kind words. It’s great to know the new format is going down well with returning guests like yourself.
Thank you as well for your recommendation and for sticking with us over the years — that really does mean a lot to the whole team.
We look forward to seeing you again on another investigation soon.
Kit Key, Events Coordinator
Haunted Houses Events
Spine tingly good !
A quality product with a clear logo showing my support for the best paranormal investigation group in the country.
Haunted Houses even go the extra nine yards to bring the follower satisfaction by adding an extra free gift. I kindly received a Haunted Houses pen and fridge magnet!
6 February 2026
Reply from Haunted Houses Events Ltd
Hi Lea,
Thank you for your fantastic review. We’re really pleased to hear you’re happy with the merchandise and that you’re proudly showing your support for Haunted Houses.
It’s great to know the quality of the product met your expectations, and we’re glad the little extras like the pen and fridge magnet were a nice surprise as well. We always like to add small touches where we can for the people who support what we do.
Thank you again for your support — it really means a lot to the whole team.
Kit Key, Events Coordinator
Haunted Houses Events
We visited the four crosses in
We visited the four crosses in. We had mixed feedback for the night. The booking process was easy and straight forward with good directions and arrival information. We found the hosts friendly however we were a bit thrown off with one of them stating she was a skeptic and not a big believer. And one of the hosts said she didn’t know how to use all the equipment which I didn’t find very professional. We were split into groups and taken to separate parts at the building which worked well as it didn’t feel to crowded. However more outgoing hosts would have been great here to kind of lead a bit more due to some guests being shy and quiet there was a lot of awkward silence moments that a host should have really helped the group through. There was ‘break’ periods throughout the night a lot of us would have preferred for these to be optional as it seems to waste a lot of time for the non smokers in the group and was a lot of waiting around. We had a good night with some good activity and nothing was staged or faked everything felt very authentic. There was an option to stay over at the venue which we didn’t do and chose a hotel up the road due to travelling back in the dark. I understand the venue is old and cold and this is advertised however there was a considerable amount of damp and mold over the property which wasn’t stated and if I hadn’t booked a hotel and turned up to stay here just expecting a very cold property not so much of mold and damp everywhere I wouldn’t have been impressed it’s not good for your chest. Would we rebook through this company…probably not it seemed like they weren’t 100% up to scratch with a few things that would put us off in the future.
2 February 2026
Reply from Haunted Houses Events Ltd
Hello Sian,
Thank you again for taking the time to leave such a detailed review — and I’m genuinely sorry your night at The Four Crosses Inn felt mixed.
I’m pleased the booking process, directions and arrival information were clear, and that you felt the investigation itself was authentic and unstaged — that’s a big part of what we stand for. That said, I completely understand why the hosting points you’ve raised would knock your confidence in the evening.
To give a bit of context, we have 36 hosts across the company, with a mix of very experienced team members and newer hosts who are still finding their feet. The hosts on your night are quite new with us joining us a around four months ago, and have previously been buddied up with more experienced team members while they build confidence with pacing, group energy and equipment. On this particular event they ran solo, and like anyone new to a role, it can sometimes feel overwhelming — especially with quieter groups where the host needs to actively keep momentum and ease any awkward silences.
That isn’t an excuse, and it doesn’t change what you experienced — but it is something we can act on. We’re confident they’ll grow into real stars, and we’ll be reviewing how we support them (including mentoring, equipment confidence, and how breaks are managed so they don’t feel like dead time for non-smokers).
You also raised an important point about the damp/mould condition in parts of the building. Cold is expected in an old venue, but damp/mould is a different concern and can impact health. I personally was not aware of this and we have used this venue for almost ten years now, so might be a new development? i’ll be taking this up with the venue owner and also update how we communicate overnight conditions so guests can make a fully informed choice.
If you’d like to discuss any of this further with me directly, you’re very welcome to email bookings@haunted-houses.co.uk
and I’ll go through it with you in detail. I’ll do my best to help with any remaining concerns — and hopefully earn enough trust to welcome you back in future, as many of our guests so often do.
Warm regards,
Kit Key, Haunted Houses Events
i went on ghost haunt at Rycroft hall…
Vinny--i went on ghost haunt at Rycroft hall on 6th of Feb,laura and her team were fantastic,gets better every time.Cat balls and the rempods were very active,great experience.Thankyou
6 February 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Vinny, thanks for the brilliant review — I’m really glad you had another cracking night at Ryecroft Hall on 6th February.
Laura and the team will be chuffed to hear your kind words, especially that it’s “getting better every time” — that’s exactly what we love to hear. And it sounds like the cat balls and REM pods were properly lively for you, which can make the whole night feel electric.
Thanks again for coming along, and hopefully we’ll see you on the next one soon.
Kit Key, Haunted Houses Events
Went to ryecroft Hall lastnight with my…
Went to ryecroft Hall lastnight with my brother our first real ghost/spirit communication. Hosts was very welcoming and friendly. Few good sessions best bit phone communication with rempod going off with no one in the room overall a great, funny night. Highly recommend Haunted houses
7 January 2026
Reply from Haunted Houses Events Ltd
Hi John, thanks for the lovely review — and fair play to you and your brother for jumping into your first proper night of communication at Ryecroft Hall.
I’m really glad the hosts made you feel welcome and that you had a great mix of solid sessions and laughs. That phone communication moment with the REM pod going off when nobody was in the room is exactly the sort of “hang on… what was that?” experience that sticks with you.
Thanks for recommending us — hope we see you both again soon.
Kit Key, Haunted Houses Events
THE FOUR CROSSES INN, CANNOCK
THE FOUR CROSSES INN
Me and my partner did our first Paranormal Event here on February 6th, 2026
From the moment you walked through the doors the team made you feel so welcome. After a quiet start, I think our small groups minds were official blown when we had the most amazing interaction via SMALL REM POD and CATBALLS any of us could of hoped for along with small wet footprints in an upstairs bathroom, a massive shout out to our HOST CERYS who looked after us all night and was there to answer any questions we might have she really was lovely, thankyou so much .... we had the most brilliant night and will definatley be using this company again .. can highly recommend.
6 February 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Louise, thank you for the fantastic review — and for joining us for your first paranormal event at The Four Crosses Inn on 6th February.
I’m so glad you and your partner felt welcomed from the moment you arrived. Even when a night starts quietly, it can turn in a heartbeat — and it sounds like your group got exactly that, with the REM pod and cat balls going off and those eerie little wet footprints upstairs… properly mind-blowing stuff.
Huge shout-out to Cerys as well — she’ll be chuffed to read this. Can’t wait to have you back.
Kit Key, Haunted Houses Events
Great company
Simple process from start to finish, quick and easy payment process. Communication was 10/10 The online shop is also pretty good and affordable so a win win all around .
30 January 2026
Reply from Haunted Houses Events Ltd
Hi Kerrie, thanks so much for the lovely review.
I’m really pleased everything felt simple from start to finish — especially the payment process and the communication (10/10 is a proper win!). Great to hear you’ve had a good experience with the online shop as well — we try to keep it straightforward and reasonably priced.
Really appreciate you taking the time to share this.
Kit Key, Haunted Houses Events
Great night ghost hunting
Had a great night at the skirrid inn in Abergavenny. Great experiences, lots of laughs and wonderful hosts.
24 January 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Emma, thanks for the lovely review — I’m really glad you had a cracking night at The Skirrid Inn in Abergavenny.
It’s brilliant to hear you got a great mix of experiences and plenty of laughs as well — that’s exactly the vibe we aim for. And I’ll make sure your kind words get passed on to the hosts; they’ll be chuffed.
Hope we see you again soon for another investigation.
Kit Key, Haunted Houses Events
What a great night
Had the best time with the team, lots of fun and things happening. Will definitely book again. Made my daughters birthday thanks again Tracey & Kelly.
24 January 2026
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Tracey,
Thank you for the lovely review — I’m really glad you all had such a great night and that there was plenty happening to keep it exciting.
Even better that it was for Kelly’s birthday — that’s a brilliant way to celebrate, and I’m chuffed we could help make it a memorable one for you both. Thanks again for choosing to spend the night with us.
Hope you book again soon for round two.
Kit Key, Haunted Houses Events
The staff and other guests where great…
The staff and other guests where great and the atmosphere was amazing
6 January 2026
Reply from Haunted Houses Events Ltd
Hi Christopher, thanks for the lovely review — I’m really glad you enjoyed the atmosphere and felt looked after on the night.
It’s brilliant to hear the staff and the other guests helped make it such a good experience — that friendly, welcoming vibe is a big part of what makes these events special. I’ll make sure the team sees your kind words; they’ll be chuffed.
Hope we see you again soon for another investigation.
Kit Key, Haunted Houses Events
We went to Shrewsbury prison for our…
We went to Shrewsbury prison for our experience ( we have done several,)... The prison was amazing .. lovely staff on site. We were able to use all the equipment and we had some good vibes from the prison. We all thoroughly enjoyed ourselves ...
22 November 2025
Reply from Haunted Houses Events Ltd
Hi Carmen, thank you for the lovely review — I’m really glad you enjoyed your night at Shrewsbury Prison, especially as you’ve done several investigations before.
It’s a phenomenal venue with a proper atmosphere, so it’s great to hear you picked up good vibes and had a solid experience with the equipment as well. I’ll also pass your kind words on to the team and the venue staff — they’ll be chuffed.
Hope we see you back for another one soon.
Kit Key, Haunted Houses Events
Reply from Haunted Houses Events Ltd
Hi Andrew, thanks for the lovely review.
I’m really pleased the booking was quick and hassle-free — that’s exactly how it should be. We appreciate you choosing to book with us, and we hope you have a cracking night on the event.
Kit Key, Haunted Houses Events
Enjoyed an excellent night at 30 East…
Enjoyed an excellent night at 30 East Drive, experiencing some fascinating activity. Chris was an exceptional host, and events at haunted houses are always a pleasure. I'll definitely be back. Thank you!
24 December 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Roberto, thank you for the fantastic review — I’m really glad you had such an excellent night at 30 East Drive, and that you experienced some genuinely fascinating activity.
Chris will be absolutely chuffed to read your comments — he’s brilliant at keeping things welcoming, focused, and letting the venue do the talking. And it means a lot to hear you’ve found our events consistently a pleasure.
We’ll look forward to having you back on the next one.
Kit Key, Haunted Houses Events
Careful instructions and care through…
Careful instructions and care through out the evening/night.
Already booked for another venue.
Thank you.
21 December 2025
Reply from Haunted Houses Events Ltd
Hi Avril, thank you for the lovely review.
I’m really glad you felt well looked after throughout the night — clear instructions and guest care are a big part of what makes the whole experience comfortable (and properly immersive). Brilliant that you’ve already booked another venue as well — that’s the best compliment we can get.
See you on the next one.
Kit Key, Haunted Houses Events
Easy pleasant transaction
8 December 2025
Reply from Haunted Houses Events Ltd
Hi Stephen, thank you for the review.
I’m really pleased everything was quick and pleasant to sort — that’s exactly what we want the booking experience to feel like. We appreciate you choosing to book with us, and we hope you have a brilliant night on the event.
Kit Key, Haunted Houses Events
The staff were really kind and helpfull
8 December 2025
Reply from Haunted Houses Events Ltd
Hi Reece, thank you for the lovely review.
I’m really glad you found the team kind and helpful — that’s exactly the sort of atmosphere we work hard to create on every event. I’ll make sure your comments are passed on to the staff; they’ll be chuffed.
Kit Key, Haunted Houses Events
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.