Went to four cross inn Cannock our team leaders were Claire and Sonia , we had a very active night . One negative but personal preference , when me and Liz were told we could go around on our own , we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We attended Shrewsbury Prison on Saturday evening as a group of 6.. the whole experience was amazing. Laura was our leader, she was friendly and well informed and very enthusiastic. We thoroughly enj... See more
Company replied
We joined Haunted Houses for our Halloween Spooktacular at the fabulous Pen Y lan- Tracy was our team leader and she was absolutely fantastic. She gave our newbies that had joined us all the informati... See more
Company replied
I spent an amazing 5 hours at Rycroft Hall with my daughter. Ive always been fascinated by the paranormal but had never been to an organised event before , always too scared!! I experienced objects... See more
Company replied
Company details
- #10 of 22 best companies in Event Planning Service
- #5 of 10 best companies in Corporate entertainment service
- #7 of 40 best companies in Event ticket seller
- #5 of 14 best companies in Events Venue
- #1 of 1 best companies in Ghost Town
- #70 of 146 best companies in Tour operator
Written by the company
Overnight ghost hunting events & ghost hunts across the UK in haunted prisons, castles & halls. Small groups, no actors, £20 deposit from £36pp. Since 2014, Haunted Houses Events has been delivering thrilling and immersive ghost hunts for daring and curious thrill-seekers across the United Kingdom. Our mission is to provide extraordinary and unforgettable experiences that combine spine-tingling excitement with a strong emphasis on safety, respect, and fun. We have built a sterling reputation for exceptional customer service and an unwavering passion for the paranormal. Our ghost hunts offer guests a rare chance to step into the unknown and explore some of the most notoriously haunted locations in the UK—castles, prisons, abandoned hospitals, stately homes, and more. With every event, we aim to bring each site’s chilling history to life, offering not only a true ghost hunting experience but also a deeper understanding of the supernatural stories that linger in the shadows. At Haunted Houses Events, we’re proud to be known for our welcoming and inclusive atmosphere. Our goal is to be the UK’s most friendly ghost hunt provider—where every guest, whether a first-time ghost hunter or a seasoned investigator, feels comfortable, supported, and part of something special. We believe in creating memories that last a lifetime, with ghost hunts that are professionally run, passionately delivered, and always people-focused. Join us—and prepare for an incredible journey into the unknown.#
Contact info
Suit 6, Burslem Enterprise Centre, Moorland Road, , ST6 1JQ,, Burslem , Stoke-on-Trent, United Kingdom
- 0330 333 92 33
- info@haunted-houses.co.uk
- haunted-houses.co.uk
4.8
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was okay
It was okay, but not the best experience from staffing, to the venue and the noise of the other group was all just abit underwhelming
27 September 2025
Reply from Haunted Houses Events Ltd
Hi Aimes,
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience didn’t live up to expectations on this occasion. We always want our guests to feel fully immersed in the atmosphere of the night, so it’s disappointing to learn that the venue conditions and noise levels from another group affected your enjoyment.
Your comments about the staffing and general setup have been noted and will be reviewed by our management team to make sure we learn from this and maintain the high standards we set for every event.
We do hope you might consider joining us again in the future, as this experience sounds below what we’d wish for any guest. Thank you again for sharing your honest thoughts — they genuinely help us improve.
– The Haunted Houses Events Team
We loved it 👻
Our hosts (Jess, Bryony and Neil) were great at 30 East Drive. Jess - you’re hilarious, never change 💕 We attended as a 3 and stayed the night in Jean’s room, and can say we all had a fantastic time. I went in a bit skeptical, but really enjoyed the spirit box and the freedom to investigate however we wanted to. I appreciate that the history of the house was held back until the end so we didn’t show any bias in our findings - I feel like we had some pretty convincing interactions after learning what happened there! I think we had a good group, some preferred to observe and others got more involved so it was a good mix and think everyone got to try something
Would definitely try the other locations ☺️
4 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Dayna,
Thank you so much for your fantastic review — we’re thrilled to hear you had such a great night at 30 East Drive! Jess, Bryony, and Neil will be over the moon to know you enjoyed the evening so much, and I’m sure Jess will love that shoutout.
It’s wonderful that you appreciated the freedom to investigate in your own way and that holding back the history until the end helped make the experience feel more authentic. We completely agree — it’s the best way to keep things genuine and unbiased.
We’re so glad your stay in Jean’s room was memorable and that your group found such a good balance between observing and getting involved. We’d love to welcome you to explore more of our locations soon!
– The Haunted Houses Events Team
Highly recommended
We visited penrhyn old hall in Llandudno last night with haunted houses events… well what I can say, it was amazing! Such a lot of things happened… well worth a visit!
Laura was our host for our group and she was brilliant! She also looked after us when we visited Shrewsbury prison in June…she was very professional & very knowledgeable…I would highly recommend!
4 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Victoria,
Thank you so much for taking the time to leave such a lovely review — we’re delighted to hear you had an amazing night at Penrhyn Old Hall! It sounds like there was plenty of activity to keep things exciting, and we’re thrilled you found it so worthwhile.
Laura will be so pleased to see your kind words — she’s an outstanding host, and it’s wonderful to know she’s made both your visits, at Penrhyn Old Hall and Shrewsbury Prison, so memorable.
We truly appreciate the recommendation and can’t wait to welcome you back for another Haunted Houses adventure soon!
– The Haunted Houses Events Team
This was our first ghost hunting and we…
This was our first ghost hunting and we couldn't of chosen a better place than the Skirrid Inn. The hosts were very welcoming and professional. It's nice gathering for a meal before starting the event.
We are definitely going to another ghost hunt. I'm buying a E.V.P recorder to add to my devices.
4 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Caterina,
Thank you so much for your wonderful review — we’re thrilled to hear that your first ghost hunt with us at The Skirrid Inn was such a great experience! It’s lovely to know you found the hosts welcoming and professional, and that the meal before the investigation helped set the tone for the night.
We love hearing that you’re already planning your next event — and that you’re even investing in an EVP recorder! That’s true ghost hunter dedication, and we can’t wait to see you back on another investigation soon.
– The Haunted Houses Events Team
Very well organised
Very well organised, friendly host. Myself and my partner are experienced ghosthunting addicts and the venue did not disappoint. We caught on camera the sensor lights on the stairs going off in sequence, indicating that something had triggered them. My partner was stood at the bottom of the stairs as this happened, his back to the camera. Something unseen pulled his tshirt to the side, folded it inwards and then went past him behind, rippling the fabric.
Group of 10, only 4 of us stayed the full night in the end.
Great range of equipment to use, emfs, catballs, estes method etc and several of us using apps such as Spirit talker etc consistently got the same results.
House doesn't have a horrible atmosphere at all, just smells a bit fusty due to no one living in it.
Would definitely stay there again. Very reasonable price.
Also go check out Pontefract Castle too. We had a couple of hours to spare before our train so went for a walk around it. Free to enter, and a lovely place.
Many thanks to our host Chris at 30 East Drive, top bloke, very friendly and knowledgeable.
2 September 2025
Reply from Haunted Houses Events Ltd
Hi Beth,
Thank you so much for such a detailed and brilliant review — it sounds like you had a truly fascinating night at 30 East Drive! We’re thrilled to hear how much you enjoyed the experience and that your investigation captured such intriguing moments with the sensor lights and the movement on your partner’s shirt — those are the experiences that stay with you.
Chris will be delighted to read your kind words. He’s a fantastic host and takes great pride in creating a welcoming and professional atmosphere for guests, especially experienced ghost hunters like yourselves.
It’s also great to know you appreciated the range of equipment and the freedom to explore — that’s exactly the kind of genuine, hands-on night we aim to provide.
We’d love to welcome you both back for another overnight investigation soon.
– The Haunted Houses Events Team
Brilliant evening at Skirrid Inn
Brilliant evening at Skirrid Inn with Sharon, who was a fab host to our group and also Didi who was hosting another group, both made me feel at ease and were so friendly, can't wait to join them on another ghost hunt!!!
5 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi, Alisha
Thank you so much for your lovely review — we’re delighted to hear you had such a brilliant evening at The Skirrid Inn! It’s wonderful that Sharon and Didi made you feel so welcome and at ease throughout the night; they’ll both be thrilled to know their friendly approach helped make your experience so enjoyable.
We can’t wait to see you back on another ghost hunt with us very soon!
– The Haunted Houses Events Team
Gresley Old Hall
We had a fantastic night at Gresley Old Hall. There was a lot of things going on and the fact that there was a storm outside with high winds and at times, torrential rain only added to the atmosphere.
We had Kai and Tracey hosting and they were fantastic, they gave us no information about the Hall, which was great as there was no outside influence or expectations making the experience authentic.
We would love to book again and maybe do an overnight stay with Kai and Tracey in one of your locations.
All in all,it was a great night.
3 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Helena,
Thank you so much for sharing such a wonderful review of your night at Gresley Old Hall. We’re delighted to hear you had such a fantastic time — and that the stormy weather added an extra layer of atmosphere to the evening!
Kai and Tracey will be thrilled to know you appreciated their approach to keeping the night authentic and free from preconceptions. It’s exactly how we love our investigations to be — open, genuine, and full of discovery.
We’d love to welcome you back for another ghost hunt soon — perhaps doing that overnight stay with Kai and Tracey next time!
– The Haunted Houses Events Team
best ghost hunt we been to been 3 times…
best ghost hunt we been to been 3 times with haunted houses and kai and Tracey was Amazing very friendly so helpful and a made our evening very enjoyable A *****
3 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Vicki,
Thank you so much for leaving such a lovely review — we’re thrilled to hear you’ve joined us three times now and that each experience has been so enjoyable! It’s wonderful to know Kai and Tracey made such a positive impression once again with their friendly and helpful approach.
Your kind words and five-star feedback mean a great deal to the whole team. We can’t wait to welcome you back for your next ghost hunt adventure with us soon!
– The Haunted Houses Events Team
Definitely go!!
I’ve been on 5 paranormal hunts with Haunted Houses events now! Every single event I’ve been on has been fantastic, even if activity is quiet, the host keeps the group lively and the night flies over! The amount you learn on these nights is really interesting! I will be back shortly! I started off sceptical now it’s an addiction!
1 October 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Bethany,
Thank you so much for sharing such a fantastic review — we’re thrilled to hear you’ve joined us on five paranormal hunts already! It’s wonderful to know that even when the activity is quieter, our hosts have still managed to keep the nights lively, engaging, and memorable for you.
We love that what began with a touch of scepticism has now turned into an addiction — that’s exactly the kind of journey we hope to create for our guests. The learning, the atmosphere, and the chance to experience something unique all play their part, and it’s brilliant to hear it’s had such an impact on you.
We can’t wait to welcome you back for your next adventure with us very soon!
– The Haunted Houses Events Team
Joint birthday present
My daughter and I attended a ghost hunt at the old nick theatre. Our team of 3 lovely ladies Laura, polly, and jess hosting the event were very professional, great fun, and made us feel welcome. Lots of activity throughout the night. Would highly recommend. Great job guys
Dean and Sophie, huntingdon, Cambridgeshire xx
27 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Dean and Sophie,
Thank you so much for choosing to spend your joint birthday celebration with us at The Old Nick Theatre — and for leaving such a lovely review. We’re delighted to hear that Laura, Polly, and Jess made you feel so welcome and kept the night both professional and great fun.
It’s brilliant that you experienced plenty of activity too — moments like that make for such a memorable evening, and we’re thrilled it added to your special occasion.
We truly appreciate the recommendation and would love to see you both on another ghost hunt very soon!
– The Haunted Houses Events Team
Awesome night at Bolling Hall in…
Awesome night at Bolling Hall in Bradford last night with the incredible guys from Haunted Houses Events Ltd, it was quite an active night, we were split up into three groups and each held our own vigils for around a hour at a time in different areas in the 14th century grade 1 listed building, with tea breaks in between, (refreshments were supplied) the team are very knowledgeable and have lots of different pieces of equipment for people to use, we had activity setting off k2 and rampods, the table tipping was awesome! Later we had the chance to explore the building by ourselves which was great, my husband and I sat in the kitchen with K2 and rampod and had some interaction on both devices simultaneously. Brilliant!! Highly recommended. Thank you guys for a fantastic night.
27 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Debbie,
Thank you so much for leaving such a brilliant review of your night at Bolling Hall! We’re delighted to hear it was such an active evening and that you enjoyed trying out the different equipment with our team — from K2s and Rem pods through to the table tipping, it sounds like you had a truly memorable experience.
It’s great to know that you and your husband enjoyed the chance to explore by yourselves and had those moments of interaction in the kitchen — experiences like that really stay with you. We’re thrilled our team made the night both knowledgeable and engaging, and that the setting of such a historic building added so much to it.
We truly appreciate the recommendation and can’t wait to welcome you back for another adventure with us soon!
– The Haunted Houses Events Team
Brilliant Night At The old Nick…
Brilliant Night At The old Nick Theatre,
The Team Was Great, Enjoyed The Night So Much,
Definitely Recommend To Everyone To Go On Any Off There Events, Can't Wait For The Next One
27 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Mandy,
Thank you so much for your wonderful review — we’re delighted to hear you had such a brilliant night at The Old Nick Theatre. It’s fantastic to know that the team helped make your evening so enjoyable, and that you’re already looking forward to the next one.
Your recommendation means a great deal to us, and we can’t wait to welcome you back on another Haunted Houses adventure very soon!
– The Haunted Houses Events Team
Great experience
This was our first experience, we went to four crosses on 20th September and we had a great time! The staff/hosts were brilliant, very welcoming, make you feel instantly comfortable no judgement and also honest so the experience is very much so what you make of it. We had a great group , laughs were had , we had activity which was cool to experience, I loved that we had the opportunity to use the equipment for some free time to experience things on your own. Although we tried to sleep over but chickened out at 3:30am and decided to go home we had so much fun and will definitely book again and hopefully stay until morning 🤣
20 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Felicity,
What a fantastic review—thank you so much. We’re thrilled your very first ghost hunt at The Four Crosses (20 September) hit the mark. The team will be chuffed to hear you felt welcomed, comfortable and free of judgement, and that the night had that perfect balance of proper vigils, laughs with a good group, and some genuine activity to chew over. I’m especially pleased you enjoyed the free-time kit sessions—we love giving guests the space to try the equipment and shape the experience in their own way. And leaving at 3:30am after giving the sleepover a fair crack is nothing to be shy about… the Four Crosses can be a mood at that hour!
Your honest feedback really helps future guests get a true reflection of what our nights are like—friendly hosting, focused investigation, and room to explore at your pace—so thank you for taking the time to share it. We’d love to welcome you back; if you fancy round two, The Four Crosses is always a great follow-up, or try something with a different flavour like 30 East Drive, or Bron y Garth Hospital. Either way, we’ll keep the kettle on and the kit ready—and here’s to making it to sunrise next time.
Kit Key
Haunted Houses Events
Disappointed to leave a bad review. Sorry
I attended the Skirrid Inn event on Saturday 20th September and sadly it didn’t live up to expectations.
The evening began with a meal, which was fine, but the hosts left the group during it along with a regular customer. This felt odd not to stay and interact with guests. The ‘regular’ later spent much of the evening interrupting the hosts, to the point where many of us thought he was actually part of the team.
During the welcome speech, we were told it wasn’t a history lesson, which I didn’t expect it to be, but I would have thought a brief explanation of the rooms (what they were used for previously ) would have been helpful and set the scene. One lady asked one of the hosts about the noose placement and was quickly brushed off and ignored.
We were in group 2, unfortunately a family of three dominated from start to finish. They spoke over everyone, asked questions non-stop, no one could get a word in edgeways, let alone spirits.
If any one else voiced they saw something, they would talk over them, the conversation would always navigate back to them, mainly the mother and daughter.
The host ‘Dee’ didn’t step in to manage them, which left the rest of us sidelined. When we attempted spirit communication downstairs, most responses seemed to come through the ‘regular’s’ app on his phone, the female spirit we ‘connected’ with actually named another lady in the group and wanted to share her story only with her. We will call her ‘I’. She was a very quiet lady and I would have loved to see why the spirit mentioned her.
It was decided to try the ouija board ‘I’, the regular, and the family of three were the only ones who took part. Although ‘I’ was included, she didn’t get the chance to say a word, the family bombarded the board with questions, often over each other, not giving spirits time to respond, while the regular joined in.
The host eventually told them to slow down, the male from the family’s mother came through and that was lovely to witness. Then the whole session was over.
I assumed we would take turns as we had all paid to be there but the board was packed away and no chance or offer given.
We had a quick break and contemplated leaving early and others felt the same. It’s not a cheap night and we hoped things would turn around.
Upstairs in the Judge’s Room, one quieter person from group finally had a go with the headphone experiment, but once again the family of three talked over everyone. At one point they even overshared personal details that felt completely out of place, if eyes were not on them, they made sure they were, even voicing having period cramps and pains multiple times. Which is just bizarre. Their behaviour showed no respect for anyone to be honest, even each other at times.
At the debrief, it was clear group 1 had a far better night. They investigated more rooms, all three upstairs whereas we only went into one. Took part in extra experiments like the human pendulum, and had a knowledgeable host (Stacey) who kept things structured. Many of us wished we had been in her group instead, they communicated with more spirits and seemed to have a positive experience.
Overall, I left feeling disappointed, frustrated, and honestly a little cheated. The Skirrid Inn is a fascinating venue with so much potential, but the evening was dominated by the regular and the family of three, while the host failed to manage the group or give everyone a fair chance. Unless things change, I wouldn’t recommend this event.
Response
Hi kit, thank you for your reply, I’d like to clarify a few points regarding our experience.
There was indeed a quieter couple who mostly observed, I doubt this was through choice (they were not given the opportunity to participate) Aside from them everybody else wanted to take part in the experiments, unfortunately, there was no effort made to ensure this happened.
As you were not present you can only respond from the hosts prospective, but from a guests viewpoint the situation was frustrating. Other paying participants shouldn’t have to raise their voices to be heard over others who dominate every activity. This created an uncomfortable atmosphere, it was disappointing the behaviour was not addressed, apart from a single reminder to slow down during the ouija board session.
To be candid, the hosting from Group 2 came across as disengaged and uninterested, giving the impression that guest experience was not a priority. During the meal break, the hosts were absent for over an hour, which was noticeably longer than the “brief” absence you referred to.
For clarity, my comments are not directed at both hosts.
From conversations afterwards, I know at least 4, possibly up to 6 out of the 10 in group 2 shared my dissatisfaction.
I hope this feedback is taken on board constructively
20 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi JJ,
My name is Kit and I’m part of the management team at Haunted Houses Events. I was very sorry to read your feedback following your visit to the Skirrid Inn on 20th September, and I want to thank you for sharing your thoughts so openly.
I completely appreciate how disappointing it must have been to leave the event feeling frustrated. Our hosts always aim to create a balance of structure and free investigation, but I recognise from your comments that this balance did not meet your expectations on this occasion.
Having spoken with your host, I understand that everyone was encouraged to take part, though some guests preferred to observe. At times this can mean more confident voices come forward, and while the team did step in, I accept it may not have felt enough from your perspective.
You also mention a guest who was particularly active during the evening. To clarify, this person was attending purely as a paying guest. They are known for joining paranormal events with various third-party companies, but they are not connected to Haunted Houses Events in any way. While they were enthusiastic in sharing their own methods, our hosts continued to encourage equal involvement from everyone present.
On the specific question about the rope, I understand this was asked after the meal as the group were moving upstairs. The host’s intention was to highlight that our events are focused on live investigation rather than formal history talks, and to encourage guests to explore such curiosities through the spirit communication itself. That said, I accept this may not have come across as clearly as intended, and we’ll reflect on how we can acknowledge such questions in a way that feels more satisfying in the moment.
You also noted that your group covered fewer rooms than another. The reason for this was that your group were experiencing activity in the spaces you were in, so the hosts allowed this to continue rather than move on prematurely. Even so, I take on board that this may have left the evening feeling uneven compared to what you heard from others.
Finally, I’d like to reassure you that your hosts were present and available throughout. During the meal they briefly stepped away, as the restaurant is managed by its own staff and our team would otherwise be standing idle amongst diners. They remained close by and made it clear they were available should anyone need them.
Your feedback is invaluable and we will reflect carefully on how we manage group dynamics and pacing, to ensure everyone feels equally included.
I’m sorry this experience did not meet your hopes, and I do hope you might consider joining us again, as your comments genuinely help us refine what we do.
Kind regards,
Kit Key
Haunted Houses Events
The staff the atmosphere the whole…
The staff the atmosphere the whole night was amazing
2 September 2025
Reply from Haunted Houses Events Ltd
Hi Lynsey and Bailey,
Thank you both for such a kind review. Hearing that the staff, the atmosphere, and the whole night felt amazing on 16 September genuinely makes our day. Our hosts will be chuffed—creating a warm, focused vibe only really works when guests lean in the way you did, and that shared energy is what turns a good vigil into a memorable one.
Your honest feedback really helps future guests get a true reflection of what to expect with us: friendly hosting, proper investigation, and a night that balances curiosity with comfort. It also keeps us sharp, so thank you for taking the time to share it.
We’d love to welcome you back whenever you’re ready for the next adventure. If you fancy a different flavour next time, venues like Skirrid Inn or Bolling Hall bring a brilliant mix of history and atmosphere—perfect follow-ups to a night like yours.
Kit Key
Haunted Houses Events
Reply from Haunted Houses Events Ltd
Hi Joanne,
Thanks for sharing your thoughts about 14 September 2025. Hearing that the night felt very well organised is exactly the kind of feedback that matters to us. We plan the flow carefully—clear briefings, smooth room rotations, and kit handovers that don’t break the rhythm—so you can stay in the moment rather than wonder what’s next. The hosts on the floor and the crew behind the scenes will be pleased their prep showed.
Reviews like yours genuinely help future guests decide if we’re their cup of tea; they set real expectations about the pace, structure, and feel of our investigations. We appreciate you taking the time to say so, and we’d love to welcome you back whenever you’re ready for another night with us.
Kit Key
Haunted Houses Events
Brilliant night had investigating the…
Brilliant night had investigating the paranormal, thank you to the team, we had a blast and will be looking out for future events.
13 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Wanda,
That’s a joy to read—thank you. Knowing you had a brilliant night investigating and that the team helped you “have a blast” is exactly what we hope for: easygoing hosting, steady structure, and space for you to dive into the activity without fuss. I’ll pass your thanks on to the crew—they’ll be thrilled their approach landed so well.
Your review does more than make our day; it gives future guests a straight, honest snapshot of what our nights feel like. That kind of clarity helps people choose the right experience for them, so we really appreciate you taking the time. Whenever you’re ready for another outing, keep an eye on our autumn/winter dates—there’s a great mix of atmospheres coming up, from intimate lock-ins to big, story-rich locations. We’d love to welcome you back.
Kit Key
Haunted Houses Events
A fun evening
What a great experience and such a good laugh. The hosts were very good and also entertaining. We will be doing another tour very soon.
Helen & Lesley
13 September 2025
Unprompted review
Reply from Haunted Houses Events Ltd
Hi Helen & Lesley — what a lovely note, thank you both.
“Great experience” and “a good laugh” is exactly the balance we aim for: focused vigils with hosts who keep things light, clear and engaging so the night never feels stiff. I’ll pass your compliments on to the team—they’ll be delighted to know their mix of care and entertainment landed so well for you.
Your review also does something important: it gives future guests a straight, honest picture of the vibe—welcoming hosts, proper investigation, and room to enjoy yourselves. We’re grateful you took the time to share it. When you’re ready for round two, drop us a line and we’ll point you towards nights that match your style—whether that’s a late-night lock-in or a history-heavy spot with plenty of nooks to explore. We’d love to see you again soon.
Kit Key
Haunted Houses Events
recieved my order
Thank u didn't recieve first order but just received the second one all gud now ,thank u
30 August 2025
Reply from Haunted Houses Events Ltd
Hello Joanne,
Thank you for taking the time to share your feedback, and I am truly sorry to hear that your merchandise order has not yet reached you. I completely understand how disappointing it is when something you’re looking forward to doesn’t arrive as expected.
I’ve checked our records and can confirm that your order was dispatched on Monday 29th August 2025 via Royal Mail. Once posted, delivery is in the hands of the delivery service, and unfortunately any postal delays or failures fall under their responsibility. That said, we don’t want you left in limbo — please contact us directly at bookings@haunted-houses.co.uk
so we can discuss your options and help bring this to a resolution.
We would be sincerely grateful if you might reconsider your 1-star review, as this delay is outside of our direct control, but we will always do our utmost to support you as our valued customer.
EDIT:
Thank you again for reaching out to us directly via email. We’re pleased to confirm that your order has now been re-shipped as requested, First Class at no additional cost, and we trust it will be with you very shortly.
SECOND EDIT::
Hello Joanne,
We’re so pleased to hear your replacement order has now arrived safely and that everything is all good. Thank you for taking the time to update your review — it really means a great deal to us.
We appreciate your patience while this was resolved and look forward to perhaps welcoming you to a ghost hunt in the future.
Kind regards,
Haunted Houses Events Team
A***
Great team helped when needed highly recommend to anyone from beginners to experience.
26 August 2025
Reply from Haunted Houses Events Ltd
Hi Stuart,
Thank you so much for your kind words! We’re really pleased to hear our team were there when you needed them and that you’d recommend us to others. It means a lot knowing we’re creating experiences that work for both beginners and seasoned ghost hunters alike.
We look forward to welcoming you back on another investigation soon.
Haunted Houses Events Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.