Haunted Houses Events Ltd Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and guides for being exceptionally welcoming, friendly, and knowledgeable throughout the entire evening. Visitors consistently highlight the atmospheric locations and engaging equipment that make these paranormal investigations truly memorable and fun. Guests often mention feeling safe and well-supported while exploring dark spaces and testing various investigative devices. Some reviewers were not happy with missing equipment, rushed event schedules, or occasional disruptive participant behavior during their visits. A few people also felt that certain activities fell short of expectations due to unfulfilled promises or poor event organization.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently describing the hosts as friendly,... See more

User experience

People report positive experiences with user experience, highlighting how welcoming and friendly the hosts... See more

Location

Reviewers highlight positive aspects of location, praising the creepy and entertaining atmosphere across... See more

Service

Customers consistently note positive experiences with service, highlighting that team members are... See more

Product

Users describe ambiguous interactions with product, as many reviewers praised the great range of ghost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to four cross inn Cannock our team leaders were Claire and Sonia , we had a very active night . One negative but personal preference , when me and Liz were told we could go around on our own , we... See more

Company replied

Rated 5 out of 5 stars

We attended Shrewsbury Prison on Saturday evening as a group of 6.. the whole experience was amazing. Laura was our leader, she was friendly and well informed and very enthusiastic. We thoroughly enj... See more

Company replied

Rated 5 out of 5 stars

We joined Haunted Houses for our Halloween Spooktacular at the fabulous Pen Y lan- Tracy was our team leader and she was absolutely fantastic. She gave our newbies that had joined us all the informati... See more

Company replied

Rated 5 out of 5 stars

I spent an amazing 5 hours at Rycroft Hall with my daughter. Ive always been fascinated by the paranormal but had never been to an organised event before , always too scared!! I experienced objects... See more

Company replied


Company details

  1. #10 of 22 best companies in Event Planning Service
  2. #6 of 10 best companies in Corporate entertainment service
  3. #7 of 40 best companies in Event ticket seller
  4. #5 of 14 best companies in Events Venue
  5. #1 of 1 best companies in Ghost Town
  6. #70 of 146 best companies in Tour operator

Written by the company

Overnight ghost hunting events & ghost hunts across the UK in haunted prisons, castles & halls. Small groups, no actors, £20 deposit from £36pp. Since 2014, Haunted Houses Events has been delivering thrilling and immersive ghost hunts for daring and curious thrill-seekers across the United Kingdom. Our mission is to provide extraordinary and unforgettable experiences that combine spine-tingling excitement with a strong emphasis on safety, respect, and fun. We have built a sterling reputation for exceptional customer service and an unwavering passion for the paranormal. Our ghost hunts offer guests a rare chance to step into the unknown and explore some of the most notoriously haunted locations in the UK—castles, prisons, abandoned hospitals, stately homes, and more. With every event, we aim to bring each site’s chilling history to life, offering not only a true ghost hunting experience but also a deeper understanding of the supernatural stories that linger in the shadows. At Haunted Houses Events, we’re proud to be known for our welcoming and inclusive atmosphere. Our goal is to be the UK’s most friendly ghost hunt provider—where every guest, whether a first-time ghost hunter or a seasoned investigator, feels comfortable, supported, and part of something special. We believe in creating memories that last a lifetime, with ghost hunts that are professionally run, passionately delivered, and always people-focused. Join us—and prepare for an incredible journey into the unknown.#


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company

We just spend at evening at Shrewsbury prison and it was the most amazing night filled with loads of activity. Our host Laura was amazing, she kept the night going and had loads of good ideas and she was really friendly and helpful for everyone.

19 July 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much for your kind words, Ria — and for taking the time to share your experience, which really helps others get a sense of what to expect on our ghost hunts. We're so pleased to hear your night at Shrewsbury Prison was filled with activity and that Laura made such a positive impact. She’ll be thrilled to know her hosting and ideas were so well received. We hope to welcome you back to another haunted location very soon!

– The Haunted Houses Events Team

Rated 4 out of 5 stars

An amazing night at Fort Widley

I had an amazing night at Fort Widley, the hosts that handled the night were so lovely and welcoming; this was my first ghost hunt and I was alone so I was extremely anxious to the point I almost skipped and the hosts made me feel at ease straight away I wish I remembered their names. You can tell the hosts are very passionate about what they do and have a lot of experience with ghost hunting 😁
Didn’t experience a lot of activity but all the encounters my group had were genuine and nothing was faked and it was so fun hearing the other groups encounters at the end of the night.
My only suggestion is with the human pendulum method is maybe blindfold and cover the persons ears so it makes the method more real since sometimes people can fake leaning backwards and forwards to answer the questions 🤔 (I don’t think this happened on my night but just an idea incase some hardcore skeptics go on future hunts)

20 July 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much for taking the time to leave such a thoughtful review, Tia — feedback like this really helps future guests understand what to expect, especially those attending solo for the first time. We're so pleased to hear that your experience at Fort Widley was a positive one, and that our team helped ease your nerves from the start. It's always good to know the night remained genuine as always aimed for, and your suggestion about the human pendulum is a really interesting one — we always welcome ideas that can enhance authenticity. We hope to see you again at another of our paranormal events soon!

– The Haunted Houses Events Team

Rated 5 out of 5 stars

It was my first paranormal event at the…

It was my first paranormal event at the galleries of justice and was a great experience.. had some interesting encounters in the caves and felt the presence of a spirit.. would definitely be going on more !

Sian and Chris did a amazing job

18 July 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much for sharing your experience, Jason — it's always especially valuable for first-time guests to hear what others encountered. We're thrilled to hear your first paranormal event at the Galleries of Justice left such an impression, and that the caves in particular delivered something memorable. Sian and Chris will be really pleased to know they helped make the night so impactful. We look forward to seeing you on another ghost hunt soon!

– The Haunted Houses Events Team

Rated 5 out of 5 stars

Great evening with very helpful…

Great evening with very helpful volunteers. We will be back!

8 July 2025
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Reply from Haunted Houses Events Ltd

Thank you for taking a moment to leave us a review, Lee — it really helps others get a quick insight into what our events are like. We're so glad you had a great evening and that our team left a positive impression. We'd love to welcome you back to another one of our haunted locations very soon!

– The Haunted Houses Events Team

Rated 5 out of 5 stars

Ashwell prison

I've always been sat on the fence regarding the afterlife and last night was my first experience at Ashwell prison. I can now say I'm no longer sat on the fence, the activity was brilliant and unexplainable. Our tour guide Laura was amazing and made our group feel easy. Will I go again, you bet I will. 100% booking again soon. Thank you haunted houses for an amazing experience

12 July 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much for sharing your experience, Karen — reviews like yours really help others who might also be a little unsure about joining their first ghost hunt. We're thrilled to hear that your night at Ashwell Prison made such an impression, and that the activity helped shift your perspective. Laura will be so pleased to hear how much she helped your group feel at ease. We can’t wait to welcome you back for another paranormal event very soon!

– The Haunted Houses Events Team

Rated 5 out of 5 stars

Awesome Venue

Had a great time at Ashwell Prison last night. Laura our host was great and really help the group build up energy and get some great responses. Such a great venue, and large place. Will definitely book again to explore more.

12 July 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thanks so much for taking the time to leave a review, Alan — feedback like this really helps others get a sense of what our ghost hunts are all about. We're so pleased you enjoyed your night at Ashwell Prison and that Laura helped bring the group together for some great responses. It’s definitely one of our larger and more fascinating venues, and we’d love to have you back to explore even more next time!

– The Haunted Houses Events Team

Rated 5 out of 5 stars

A great night !

Laura was our guide at Ashwell prison last night. I am not always sure what to expect on a ghost hunt. A fairly small group with some good energy. Lots of activity from the equipment and time for free exploring at the end. We even have some interesting videos and was able to use the debunking methods they suggested ! We will be booking again !

12 July 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you, Courtney, for taking the time to leave such a detailed review — it really helps others understand what to expect from a night with us. We're so pleased you had a great time at Ashwell Prison and that Laura helped guide your group through an active and balanced night. It's fantastic to hear you made good use of the equipment and debunking techniques too — that’s exactly what we love to see! We look forward to welcoming you back for another ghost hunt soon.

– The Haunted Houses Events Team

Rated 5 out of 5 stars

Great night with great staff!

Great night with great staff!
Rachel was head of our group and was lovely, made the whole experience really enjoyable!
Thank you team!

21 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Aidan,

Thank you so much for your kind words and for taking the time to leave us a review!

We’re thrilled to hear you had such a great night and that Rachel helped make the experience so enjoyable – she really is a star and we’ll be sure to pass on your lovely feedback to her.

We hope to welcome you back for another spooky adventure soon!

Best wishes,
The Haunted Houses Team

Rated 5 out of 5 stars

We attended Newsham Park Hospital last…

We attended Newsham Park Hospital last night, there was 10 in our group plus our lovely guide and her friend. We couldn't have asked for a better guide. She was so welcoming and put us all right at ease. Once we were shown all the equipment she encouraged us to fully participate and use all the equipment for ourselves. We went up to the top floor where the naughty boys corridor is and heard voices and noises on the devices. We went all over and had such a spooky and funny night, loved every second (maybe apart from being shut in the naughty boys cupboard in the dark 🤣). We will definitely be booking on another one. Thanks to our guide for putting up with us especially my naughty dad 🤣. 10 out of 10.

20 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Gayle,

Thank you so much for taking the time to leave such a brilliant review! We’re delighted to hear you had a great night at Newsham Park Hospital and that you felt so welcomed and involved throughout.

Group One’s host was Laura — we’ll be sure to pass on your kind words and make a proper fuss of her for a job well done! It sounds like your group embraced the experience fully (even the cupboard moment! 😅), and we’re so pleased you enjoyed both the spooky and the light-hearted parts of the evening. Congratulations on beating all other three groups with the activity quest that was set, too. Great job!

We really appreciate your feedback and look forward to seeing you again on another investigation soon.

All the best,
The Haunted Houses Team 👻

Rated 5 out of 5 stars

Excellent hosts and great evidence!

Me and my sister attended Shrewsbury prison on Saturday, our 3rd time with the company. We did try another company some years ago and we instantly returned to you as it’s SO much better with you guys! We have met more than 7 members of the team members/hosts both at Shrewsbury prison and other venues. I cannot say a bad word about any of them, they are all so lovely, supportive and encouraging. All of you guys are so friendly and welcoming! The venues themselves are equally as amazing, with lots of evidence found. Me and my sister have throughly enjoyed every venue we have been and we thank the company for allowing us the opportunity!

14 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much Emily — what a lovely review to read!

It really means the world to us that you and your sister continue to return to Haunted Houses Events time and time again. The fact you tried another company and came back to us with even more appreciation means a great deal, and it’s feedback like this that keeps us motivated to do what we do.

We’ll make sure your kind words reach the whole team — we’re proud of every one of them, and it’s fantastic to hear that no matter who you’ve met along the way, they’ve all made you feel welcome, supported and part of the experience. That’s exactly the atmosphere we aim to create.

Thank you again for trusting us with your ghost hunting adventures — and we can’t wait to welcome you both back again soon for your fourth visit… and maybe more 👻

With thanks,
The Haunted Houses Team

Rated 5 out of 5 stars

Our tour guide was amazing

Our tour guide was amazing! She knew exactly what she was doing and was honest with us throughout.

I would 100% come back and I would book through this company again on a different ghost hunt!

14 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Thank you so much Danielle, for your lovely review! 😊
We’re thrilled to hear you had a great time at Shrewsbury Prison and that Laura looked after you so well in Group 1 — she’ll be absolutely chuffed to get your feedback!

It means the world to us that you'd book again, and we can’t wait to welcome you on your next ghost hunt adventure. 👻

Here’s to more haunted moments and unforgettable nights!

— The Haunted Houses Team 🔦

Rated 5 out of 5 stars

Shrewsbury Prison 14th June 2025

I have very recently done a ghost hunt at Shrewsbury Prison, and it did not disappoint at all, not only in terms of activity (the evidence of an orb and aswell as the K2 going to red at the same time caught by my friend and me, has blown my mind!) but also the team. The team members are all so kind and caring towards everyone. They make you feel comfortable in every situation and explain methods and techniques very well when needed. The event as a whole was very well planned and ran very smoothly, and I absolutely love that they encourage free time, where you get to use the equipment and investigate without the team if you want to. Even if you want to go with a team member, they are more than happy to do so. I will 100% be coming back, not just to Shrewsbury Prison but anywhere with this team.

14 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi there – thank you so much for taking the time to leave such a lovely review!

It’s brilliant to hear that your night at Shrewsbury Prison didn’t disappoint — especially with the orb and K2 activity happening together like that! Moments like those are exactly what we love to hear about, and it’s even better that you felt supported by the team throughout.

We’re really glad you enjoyed the free time element too — it’s important to us that guests can investigate in the way that suits them best, whether that’s on their own or with a team member nearby. We’ll make sure your kind words are passed on to the crew from that night — they’ll be chuffed to know they made such a great impression.

Can’t wait to welcome you back again soon, wherever the next adventure takes you!

Warm wishes,
The Haunted Houses Team

Rated 5 out of 5 stars

Came to our first event with these quys…

Came to our first event with these quys and can I say it was brilliant we really enjoyed the night & will be definitely go along to another event.our team leader was Rachel what a lovely lady we felt very comfable around her and explained absolutely everything to us . Nothing was too much trouble for her.we had a great time at Shrewsbury prison . Thankyou so much for a great experience

14 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Kerry – thank you so much for your lovely review!

We’re so pleased to hear that your first event with us was such a great experience, and even more so that Rachel helped make you feel comfortable and welcome throughout the night. She’s a fantastic host and we’ll make sure your kind words are passed straight on to her.

Shrewsbury Prison is such a brilliant location, and we’re glad you got to enjoy it with a great group and a bit of activity too! We’d love to see you again at another event soon — you’ll be very welcome.

All the best,
The Haunted Houses Team

Rated 5 out of 5 stars

Norton Priory

Went to Norton Priory. Had a very enjoyable evening with the team. The guides for our group were Polly and James. They were very helpful and very keen for everyone to be involved and enjoy the experience.

Ended the night with my girlfriend and James asking questions to a swinging crystal. I sit on the fence when it comes to believing, but the crystal kept changing direction when we asked questions

6 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Kevin – thanks so much for your review!

We’re really glad you enjoyed your evening at Norton Priory. Polly and James will be chuffed to hear they helped make it a good night for you both — they’re always keen to get everyone involved and make sure each guest feels part of the experience.

And that crystal moment at the end... definitely one to make you think! We love when sceptics find themselves a little bit curious by the end of the night — that’s half the fun.

Hope to see you both again at another haunted location soon!

All the best,
The Haunted Houses Team

Rated 5 out of 5 stars

Booked a night for Saturday 7th June to…

Booked a night for Saturday 7th June to The Skirrid Inn and it did not disappoint!

The hosts were brilliant, friendly and very welcoming. Although there was not much activity (as it can vary), I still had a brilliant night! Thank you! 😁

I would definitely recommend!

7 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Caitlin,

Thank you so much for taking the time to leave us a review — I’m really glad to hear you had such a great night at The Skirrid Inn, even if the spirits were playing a bit hard to get!

It means a lot to know you felt welcomed and looked after by the team — they’ll be so pleased to hear your kind words. And you’re absolutely right, the activity can vary, but the experience is always what we make of it — and it sounds like you made it a good one!

We’d absolutely love to welcome you back again in the future — fingers crossed for a few more ghostly guests next time 👻

Warm wishes,
Kit
Haunted Houses Events

Rated 3 out of 5 stars

We went to 30 east drive great…

We went to 30 east drive great experience from the spirits not so by the staff they didn’t feel like they wanted to be there it put a dampen on the experience. When asked for equipment and to explore they said everyone is doing it few minutes after asking someone else asked and got give equipment got let to explore on his own very blunt to my partner aswell . When talking to spirit the staff member came interrupted and put a blocker on the spirit soon she left they come back I asked the spirit if she put a blocker on the energy they answered ye so fast wasn’t very nice to be honest nobody else got interrupted. It’s been my worse experience so far and I’ve been to three places. Stuff wasn’t very bothered about hearing your experience and no information was given about the house or what happened when asked you would have thought they would know as the last two I’ve been on by the end liked to tell you about the place and hear about your experience tell you about others that matched yours. Staff. Very very blunt staff.

6 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi, I’m Chris – Event Operations Manager here at Haunted Houses Events.

Thank you for taking the time to leave your review. I'm sorry to hear your experience at 30 East Drive didn’t quite match what you'd hoped for, especially if your past ghost hunts with other companies felt more engaging or informative.

While 30 East Drive is a location steeped in reputation and activity, it is also extremely compact. For that reason, we generally structure our vigils in small group formats rather than solo exploration, to ensure both safety and atmosphere are maintained. That said, our team should always remain approachable and supportive, and I’m disappointed to hear that this didn’t come across as it should have on the night. Your feedback has been noted and will be reviewed internally.

You also mentioned a “blocker” being placed on the energy — this isn’t something we’ve come across as part of any standard practice, so I’d be really interested to understand more about what happened there if you’re happy to share.

If you’d like to continue the conversation, feel free to drop me an email directly at bookings@haunted-houses.co.uk — I’d genuinely welcome the chance to talk further.

Thanks again for your feedback, and I do hope we can offer you a more enjoyable experience in the future.

Warm regards,
Chris
Event Operations Manager
Haunted Houses Events Ltd

Rated 5 out of 5 stars

An experience we will never forget !!

We visited 30 East drive last night 05/06/2025.. Chris and Nick our hosts were fantastic so friendly and very knowledgeable!! .. we were very lucky to have had a small group. We highly recommend this company.. lots of activity was experienced and still can't explain it .. the stair area and upstairs were very active and lots of emotions felt. We will be booking with this company again. Everything is layed out when you arrive and I was impressed how they consider everyone needs ..
Thank you Haunted houses a experience we will never forget.!!

6 June 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Rochelle,

Wow — thank you so much for such a lovely review! I’m thrilled to hear your night at 30 East Drive left such a strong impression. It really is one of those locations that stays with you, and it sounds like the activity didn’t hold back for your visit!

Chris and Nick will be over the moon to hear your feedback — they genuinely care about creating a safe, welcoming space for everyone, so your kind words will mean the world to them.

It’s brilliant to hear that the small group size added to the experience too — and we’d absolutely love to welcome you back again for another unforgettable night.

Thanks again for taking the time to share this — it really does mean a lot.

All the best,
Kit
Haunted Houses Events

Rated 5 out of 5 stars

A Hauntingly Unique Experience with Haunted Houses At The Skirrid Inn

If you're seeking a ghostly adventure unlike any other, Haunted Houses delivers an experience where the spirits themselves are your storytellers. With no historical information provided upfront, the night becomes a journey of discovery as you piece together the puzzle of the past through paranormal interactions.

One of the highlights of my evening was spending an hour in the bath, where spirits interacted with guests in a different room through the equipment I was using. At the time, the random words I heard seemed disconnected, but as the night unfolded, their meaning became clear and eerily tied to the events taking place.

Upstairs was especially active for us, with the atmosphere electric with activity. However, when we moved downstairs, the energy noticeably faded. What I appreciated most was the honesty of our hosts—they explained how this ebb and flow is normal. As the night wore on and our energy waned (it was 2 a.m. by then!), it was fascinating to learn that this can impact the session. They also reminded us that spirits aren’t here to perform on command; their interactions depend entirely on their willingness to engage.

Haunted Houses offers a refreshing approach to the paranormal. With no preconceived narratives, the night becomes a deeply personal and immersive experience, allowing the spirits to guide you through their world. It’s an unforgettable journey into the unknown—one that will leave you questioning everything. Highly recommended for true paranormal enthusiasts

31 May 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi there,

Thank you so much for this incredible review — it honestly gave me goosebumps reading it back! You’ve captured the spirit (pardon the pun!) of how we approach our events so well — letting the night unfold naturally, without leading or influencing, and allowing the location and whatever lingers there to guide the story.

Your bath vigil moment was especially fascinating to read — it’s amazing how things can seem disconnected at first, only for it all to click into place later in the night. That kind of unfolding mystery is exactly what we hope our guests experience.

We also really appreciate you mentioning the ebb and flow of activity. It's something we’re always open about — the energy in the room, the time of night, even the emotions of the group — it can all make a difference, and it’s lovely to hear that the honesty of our hosts added to your trust in the process.

Thank you again for taking the time to write such a detailed and insightful review. We’d absolutely love to welcome you back again for another journey into the unknown — you clearly belong on this side of the torchlight!

All the best,
Kit
Haunted Houses Events

Rated 1 out of 5 stars

Rude team member

Ide like to make a huge complaint towards one of your team members (pink hair) I joined your company for the 2nd time at a different location to the first. This women was extremely ignorant and rude towards me personally and I dont know why? I was on her team, I was asking her questions during break, just to get to know her as it was just us two outside but my answers I got from her was very blunt and rude. So I struged it off and asked her another question and she answered me in the same manor she just didnt want to talk too me and as she uses a walking stick I kindly asked her if she needed help standing up then she sharply said no! I don't want help! I said okay thats fine no problem and I went back in. Myself and 2 other guest was doing glass tipping in the dungeon and because im tall I said to her "can someone swap,.my back hurts" she rolled her eyes and ignored me. So I asked again and instead of making eye contact with me, she looked at the other guests to see who can take my place. No one wanted to so I just pulled away. I used to be apart of a ghost hunting team and we would never!!! Treat our paying customers like the way she treated me, I did not do nothing wrong, every time I saw her sitting down I would ask if she needed help getting up and she said sharply no im fine!. I took this all very personal as she didn't treat anyone of the other guests like that... she was extremely rude and ignorant and because of her (pink hair) don't remember her name.. I will not be joining your company again. She ruined my night!! And it was also my birthday.. unbelievable behaviour coming from a so called professional ghost hunting company.

24 May 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Dana,

Thank you for sharing your feedback — I’m truly sorry to hear that you left the event feeling this way, especially on what should have been a special evening for you.

I’ve sent you a personal email today, inviting you to share any further details privately so we can look into this properly. As a company, we take all guest concerns seriously and will always investigate where needed — but we do also believe in giving everyone involved a fair and measured chance to respond.

The host you’ve referred to has worked with us for several years and this is the first time we’ve received feedback of this nature regarding her. While it’s clear you felt personally affected, I want to reassure you and other readers that this kind of experience is not reflective of our usual standards or guest care. We host thousands of guests each year, and kindness, professionalism, and inclusion are values we take seriously.

We are now looking into this grievance internally and, where appropriate, will speak with the team members involved across the event you attended. If any issues are found, they will be addressed directly.

Again, I’m sorry your night didn’t meet expectations. We remain open to resolving this with you, and we thank you for attending a second event with us — your past support hasn’t gone unnoticed.

— Kit,
Haunted Houses Events

Rated 5 out of 5 stars

Awesome company!

this company is awesome! Always enjoy our ghost hunts! Even on the quieter nights they’ve still been great. Always use this company i’ve never been let down. we have done a lot of hunts with you over the last year and each one has been unique. Your team are all amazing and know their stuff. can’t wait to book another! We love you!!

9 May 2025
Unprompted review
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Reply from Haunted Houses Events Ltd

Hi Charlotte,

Thank you so much for such a lovely review – it really means a lot to all of us! We're so glad you've enjoyed your ghost hunts with us, even on the quieter nights (they can be just as special in their own way!).

It’s amazing to hear you've joined us on so many events over the past year – and even better to know each one has felt unique. That’s exactly what we hope for. We'll make sure to pass on your kind words to the team – they’ll be chuffed!

We can’t wait to see you again soon for your next spooky adventure.

All the best,
The Haunted Houses Events Team

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