Haute Florist Reviews 

​Dear Rosie,
​Thank you for your response. To clarify, the issue has always been that the "Large" luxury bouquet I paid for was not delivered as ordered.

​I must also address your focus on the lack of photographic evidence. I have explained from my very first email that while I understood the need for images, it was simply not possible to provide them. These flowers were a bereavement gift, I saw them upon delivery, but it was not appropriate for me to start taking photographs at such a sensitive time.

Once I had left, and verified my order to confirm I had indeed purchased the "Large" bouquet, I could not then ask my 82-year-old mother-in-law to start taking pictures for me.

The fact that this has been repeatedly brought up by your team, despite my clear explanation of the circumstances, has been deeply disappointing.

​I would also like to reiterate that, as I pointed out from the start, your logistics should have been able to show exactly what was packaged and sent to me in contradiction to what I ordered and paid for. Relying on customer-provided photos rather than your own internal shipping and logistics records has unnecessarily prolonged this dispute.

​I am pleased that we have now finally moved toward a resolution where a replacement bouquet—which is what I originally paid for—will be sent to my mother-in-law. I hope we can finalise this without further delay or inconvenience.

​Best regards
​Cheryl

~

I ordered the 'Large' bouquet of Luxury Peonies for my mother-in-law. While they arrived very well packaged and the scent was gorgeous, I was a bit underwhelmed by the size, as the bunch only contained 10 stems. Given that I paid for the 'Large' option, I expected a more substantial arrangement. That said, my mother-in-law was happy with them, and the presentation was lovely.
I have since contacted the company directly as the size was clearly not what I paid for. I have had to exchange numerous emails with their support team, who initially demanded photos that were impossible to provide given the sensitive nature of the bereavement gift. They have been unhelpful and have refused to acknowledge the discrepancy based on their own internal logistics data, instead offering a token gesture that does not resolve the issue. I am still waiting for them to take responsibility for failing to deliver the premium product I purchased.

I have now been forced to reach out to my elderly mother-in-law to ask her to check if the packaging has been recycled yet, so that she might provide images of the box. It is deeply disappointing that I have had to involve her in this administrative dispute because the company refuses to look into their own internal shipping and logistics records.

My chum was delighted with her peonies! She said they smelled amazing too. Thank you.

Flowers ordered to be delivered today for my Mothers Birthday.
Notification received to say 'delivered' a quick call to confirm that this was the case soon highlighted that infact that this was not so.
The tracking App had delivery confirmed to a pub 2 doors away with a picture of the package on the bar.
I called my mother to explain and asked if she could walk to the pub to retrieve.
On doing so was told that they had not received any deliveries....
I have contacted Haute to try and resolve and entered what appears to be a completely pointless email chain with Jennifer only to be told that there is nothing that they can do as was delivered to a safe place/neighbour.
I have been using Haute for years for both personaly and work related gifts. I certainly won't be moving forward and will ensure everyone within my reach is aware of this terrible service.

Ordered a bunch of large luxury peonies for my mother-in-law’s birthday. They arrived two days late, and dried out already. Most of the blooms were brown underneath, and within a couple of hours the petals had completely fallen off two flowers. In response, Haute Florist offered me a £4 credit note to spend with them as a ‘gesture of goodwill’. The cheek of it.
They also responded to say “delays may unfortunately occur due to the use of a third-party courier”. I doubt there is a nationwide florist that doesn’t use a 3rd party courier! But my contract is with Haute Florist.
(Although very hot weather all of the other flowers my m-in-law received for her birthday from other florists arrived when expected and were pristine.)
Wish I could include a photo as I was so outraged by what this florist thought was an acceptable bouquet to send to someone.

Useless company. Ordered fresh flowers for next day delivery. They use Royal Mail who said flowers were attempted to be delivered but weren’t as my friend was in her house. Told me to wait. Same thing happened Saturday. Won’t provide a refund as blaming Royal Mail. Even if they do get delivered now pretty sure the flowers would be dead. Absolute scam of a company. Avoid at all costs.

Tom - please contact me. Your customer service AI representative (hoping AI as if I’ve been speaking to real person then that’s embarrassing for you as a company) is offering to refund delivery only. No delivery attempted on Saturday or today. I have ring doorbell proof. Please can you just offer a refund or replacement using a better delivery partner. I’m baffled that you’re a flower delivery service that cannot actually deliver flowers.

Lovely flowers. And delivered on time

The flowers were beautiful!!!

1 because you can’t give zero. I paid £70 for the large bouquet.
These were for my mother’s 80th birthday. I requested a Sunday delivery. They were handed to Royal Mail on Thursday and delivered late Sunday afternoon. By Tuesday when I visited my mum the only things left were the painted leaves, thistles, 3 orchids and 3 pink roses that were shrivelled up. The rest were rotten and had to be thrown away the day after they were delivered. The 3 roses were thrown away on Wednesday. Apparently you get a 7 day freshness guarantee!
I complained. The e-Mail ‘compensation’ insults that followed were unbelievable and I was left wondering what I was most insulted by - their compensation or the flowers. A £15 pound voucher off my next purchase, saying they wanted my mum to retrieve the dead flowers from her garden waste bin as evidence! The photos that I sent clearly showed that this £70 ‘luxury bouquet’ were unacceptable.
Unsurprisingly I don’t think £15 refund is acceptable. I want a full refund. I’ve shown friends the photos of the flowers and they are shocked.
You should be able to attach photos to these reviews so people can be warned before they part with their money. A £15 refund would mean I’d paid £55 for some painted leaves and thistles! A garage forecourt wouldn’t do that!
I am now taking this issue further. All e-mails have been saved and will be submitted with the photos as evidence.

RECEIVED DEAD FLOWERS & NO REFUND

Ordered a £70 bouquet to a family friend, and they received completely dead flowers. Sent the picture to customer service — they requested more photos days afterwards (the bouquet having already been disposed of) and then accused the recipients of using AI to alter the photo (photo was clear and included the note handwritten by the company’s own employees). Only offered £10 credit on website after I expressed I will never be using them again.

The bouquet was to thank recipient for the use of their helicopter — definitely wouldn’t be using AI to swindle a cheap flower company out of £70.

Save your money and use Prestige Flowers or Interflora instead.

A total scam! Do not trust the images or florist. They supplied a completely different bouquet, and refused to refund me. My credit card company is now dealing with it. Awful service.

Website and ordering process are fine. But the delivery and lacklustre flowers and packaging were, frankly, a joke for the price. Should have checked the reviews prior.

Do not use this company!

I ordered flowers for my cousin's 40th birthday, but they were delivered to the wrong address. The road name on the delivery was completely different from the one I provided.
When I contacted customer service, I was told they had fulfilled their terms and conditions and therefore could not offer a proper resolution. I struggle to understand how delivering an order to the wrong address can be considered fulfilling the service that was paid for.
The only compensation offered was a £15 voucher towards a future order. However, after this experience, I have no confidence in placing another order and risking the same issue happening again.
Very disappointing customer service and a lack of accountability when things go wrong.

Excellent delivery service and emails with delivery being made and completed. My father received exactly what I ordered. Thank you.

Arrived when it was supposed to, lovely box, there wasn’t that much in it for the price but still a pretty gift

Excellent! easy to order such beautiful flowers,much appreciated.fully tracked and delivered as stated thank you.iwill send flowers with your service again

Unfortunately the flowers I ordered for my husband started wilting after a day. The quality of the flowers was poor. I have used them in the past without any issues, but I was not happy with the flowers or customer service on this occasion. I will not be using their services again.

Should have checked the reviews before hand. Diabolical that they can advertise what they do on the site when a shabby supermarket bunch shows up.

Always happy with the freshness and selection of flowers delivered. My favourite on line florists

Flowers arrived on time and were beautiful! Friend was over the moon so had the desired effect. Smooth transaction, great communication and value for quality flowers just great. Highly recommend!

Absolutely disappointed with the flower arrangement Haute flowers sent to a friend.
In fact I was so embarrassed when she sent the picture of the flowers she received.
It was completely different than the picture on the website. I’m actually so disappointed that I would have rather not sent the flowers to save me the embarrassment.
Never again I will order anything from this website!

Customer service was extremely unhelpful and kept insisting there was nothing wrong with the flowers they sent!

I would have loved to put on this site the two pictures of what showed on their website and what was delivers but unfortunately I couldn’t copy and paste it here!
Please make sure you never order from them and save your money!