Haute Florist Reviews 

One happy friend- thank you ☺️

I genuinely wouldn’t bother, they sent the complete wrong flowers first on my mums birthday, they were also half dead, after lots of arguing finally got the right bouquet of flowers sent out and the quality of them is awful, they are dead already.

I ordered flowers for my best friend for £34 + charge for next day delivery. They were never successfully delivered. Royal Mail attempted redelivery to a Post Office I had specifically nominated but did so after the Post Office had already closed. My friend visited the Post Office multiple times and was told nothing was being held for her.

I raised a formal complaint via phone and the agent was so rude I did so via email and was passed between two staff members. The first, Kyle, told me the recipient’s availability was the issue completely irrelevant given I’d redirected to a staffed Post Office. The second, Thomas, who claimed to be a senior manager, told me they had fulfilled their obligation because a delivery was “attempted.” Neither addressed the fact that the attempt was made outside opening hours.

The Royal Mail tracking link they kept sending me was broken and non-functional. I could not arrange redelivery or even find out which Post Office address had been used. When I tried to contact Royal Mail directly, their system returned an error. I raised all of this and was still refused a refund.

To add insult to injury, rather than refunding my money, they offered me store credit. I do not want store credit for a company I will never use again. I want my money back for goods that were never received.

Avoid this company. When things go wrong, they hide behind courier tracking and refuse to take responsibility even when the failure is clearly their courier’s fault. Their customer service is dismissive and their complaints process is non-existent.

Perfect service perfect timing

Hi
I won’t be using this company again
flowers survived only a few days .
I emailed straight away and I wasn’t listened to.
I have had no response or refund.
I won’t use this company again
Very disappointed for flowers for my wife’s anniversary 39 years

Flowers lasted a couple days. I notified the company after 3& 1/2 days and was told it had to be within 3 days. Flowers that arrived were really nice but lifespan was less than I could get from a supermarket, when paying £50 for flowers I’d expect longer than 2 days.

Absolutely awful. No flowers delivered no contact from anyone to apologise, nobody available at the weekend to take a call. No flowers for my sister on her birthday. Avoid at all costs, dreadful. Order No hf_692035. To anyone in the same position, request a chargeback or from the bank or similar

The flowers stayed next day delivery of ordered before 9pm. They took four days to arrive and were starting to wilt as they had been in transit for so long. Emailed the team and they’ve offered the delivery fee (£4) credit as compensation. I do not need the credit as I will not be using this company again.

Absolute disgraceful service. I ordered £35 flowers to be sent to a friend who fell ill. After receiving the confirmation from Haute with nothing stating they have used a rd party for delivery. The 3rd party relied to deliver saying that no one at home. They then tried a 2nd time and returned the flowers to Haute. Haute who have sent me numerous advertising emails and one explicitly asking how they did as a service. I then spoke with someone and they said the flowers have been destroyed and my bad luck. Not once did they contact me on phone or email to tell me. No offer to try again or refund?

The bouquets from Haute Florist are always beautiful and long lasting. I love that they have some more unusual options available too. They've also always been delivered on time, even the next day delivery, and enjoyed by recipients.

Easy to order & great delivery. I sent these to a friend whose mum had passed and they were just perfect for the occasion. One week later and friends house still smells amazing g with the scent of beautiful lilies.
Thank you

Flowers were delivered on time, in superb condition and have lasted well. A very happy recipient!

Terrible experience. Flowers are overpriced, doesn’t even look HALF as good as on their website. Bought a package for someone’s birthday, had not one but TWO missing items and ruined the experience. Contacted customer service, got told I’ll receive the missing items but never did. Could not stress enough to avoid this awful company!!

Abysmal service - ordered from them specifically because they said clearly on their order page "order before 10pm for next day delivery". I selected the next day to be delivered to a hotel for my mother's birthday. They never arrived. They are now refusing to issue a refund even though my mum never received the flowers that I paid for? Will be reporting them to trading standards.

Quick & easy ordering experience on the website, was kept informed on the status of the order at all times, items delivered were as described. Packaging was beautiful, I might add... I was a little disappointed with the size of bouquet however the flower arrangement was gorgeous. I’d give them 4.5/5

Awful. Flowers didn’t look anything like the photo even though I appreciate some Ai used. And less flowers used in bouquet. Even after 48 hours they didn’t perk up. Save your money and go to Marks and Spencer’s.

I ordered a larger bunch of peonies and stocks to cheer up my daughter. Sadly the stocks were in poor shape when they arrived. However the response when I notified Haute Florist was exceptional. They saw the photos, apologised and sent a new bouquet very promptly. Every one of my communications was answered more promptly than any company ever has. And the Peonies & Stocks were stunning. I would go straight to Haute Flowers for my next delivery.

Smooth ordering and delivery from Canada. Thank you 🙏

Haute were unable throughout our exchange of a dozen plus e-mails to tell me where these flowers were and when they would be delivered. They were being sent to Jersey and I now have found out separately that flowers are no longer shipped by air but now going by boat which obviously would have accounted for the delay. Pity Haute could not have told me this themselves and saved us both these very frustrating exchanges. If I could give a score of less than one star I would although Haute have offered me a refund of the delivery charge.
I would definitely not recommend this company - part of the Prestige umbrella. Although the recipient said the flowers were "lovely" the picture she sent to me was not as "lovely" as the picture I based my order upon!

Flowers were beautiful and arrived on time.