Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more
Company replied
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See what reviewers are saying
As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more
I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more
I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a... See more
Company details
Information provided by various external sources
Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!
Contact info
United States
- hawesandcurtis.com.au
3.8
Great
728 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have dealt with this company…
I have dealt with this company previously and have always been very happy with the prompt response to my order. The ties that I have received are always of good quality and have been well received by my friends. Thank you
15 October 2023
Stylish and love the stretch cotton
The clothes are stylish and beautifully made and international shopping is very fast. I especially love the stretch cottons shirts.
28 September 2023
Pretty happy with the outcome
Pretty happy with the outcome, and I may use you going forward
28 September 2023
Terrible returns service
As a first time customer, I ordered four shirts all of which needed to be returned due to incorrect sizing. The return process cost me over $120 in fees. I was not prepared to order any replacements as any need to return items was clearly going to be an expensive waste of money.
They need to have a better returns service to attract and retain customers in a modern world. Hugely annoyed.
25 September 2023
Reply from Hawes & Curtis
Hi,
Thank you for your review.
I'm sorry to hear that you are unhappy about the cost of your return. We can confirm, that it is stated in our returns policy that it is down to the customer what courier method they chose to use to return their order. We advise to ensure you write 'GOODS FROM THE UK, BEING RETURNED’ on the parcel to avoid being charged with tax and VAT
We apologise for any inconvenience caused by this matter.
Please see our returns policy below -
https://help.hawesandcurtis.com/hc/en-us/p/returns-australia
Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com
H&C
The ordering process was easy and…
The ordering process was easy and straightforward. The parcel was delivered in a matter of days and the shirt is first class. No one could do better.
2 October 2023
Happy customer
Got an absolute bargain during 50% off sale. Suit came quick and well packed with a suit bag included.
12 September 2023
Very competitive sale pricing and easy…
Very competitive sale pricing and easy ordering process
29 September 2023
Great products..worth the price
9 September 2023
Fast delivery and quality product.
7 September 2023
Delivery cost
Delivery cost should really be free over a certain amount, say $200 AU.
17 September 2023
Reply from Hawes & Curtis
Hi,
Thank you for your feedback.
We appreciate your suggestion and understand that free delivery over a certain amount can be very useful for our customers. We will certainly take this into consideration and see how we can make our delivery options more convenient and cost-effective for our valued customers.
Please let us know if there is anything else we can do to improve your shopping experience.
Best regards,
Buyer beware - you pay for their mistakes
Cant believe you keep sending me requests to rate your service. I guess that is consistent with your service levels!
After being sold an item they didn't have (is that illegal in the UK?) my refund without my authority was processed to a pre-paid visa gift card that i no longer have. Aftr raising this with them along with some options to rectify they were not interested in helping me. Only response was it is your problem now go chase up the bank i.e. find a needle in a haystack. Horrible customer experience
27 August 2023
Reply from Hawes & Curtis
Hi Brett,
Thank you for taking the time to leave a review.
We apologise for the inconvenience caused by the out-of-stock item. We understand your disappointment and want to assure you that customer satisfaction is our top priority. We are currently working on improving our stock representation to prevent similar issues in the future.
We want to assure you that the item was in stock when you placed your order. However, due to high demand, it is possible for multiple customers to purchase the same item simultaneously, resulting in the product becoming unavailable.
Regarding your refund, please note that it was issued to the account used to make the purchase, not the card. If you are having any issues with your refund, please contact the bank that issued your card for assistance. Unfortunately, we are unable to assist further as the money has already been refunded to your account.
Please note that we can only issue refunds to the account used to make the purchase, this is stated in our policies.
Please don't hesitate to reach out if you have any other concerns or require further assistance. We are always happy to help.
Best regards,
Shirts arrived very quickly. Very nice packaging
Shirts arrived very quickly. Order process is very easy
24 August 2023
shirts not described well, $80 to return from Australia
Just be aware if you are not in the UK the returns are not free AND they charge a return fee on top of postage. Also the white shirts have a pink cuff and collar liner - which is not clear on website and is not in the description. You are better off going elsewhere.
5 September 2023
Unprompted review
Reply from Hawes & Curtis
Hi.
Thank you for contacting Hawes and Curtis.
I'm sorry to hear about your returns fee issue. Please note that as stated below returns are not free. This is also stated on the returns form that is received with your order.
Whilst Hawes & Curtis are unable to provide free returns for our Australian customers, any exchange requests will be shipped with no extra delivery fee. Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
I'm sorry to hear about the issues with your the colour of the items you have ordered, so that this can be looked into further, can you please email our customer service team providing us with photos of the items you have received.
Please ensure that you retain the proof of postage until we receive your return and send you an e-mail to confirm a refund or exchange.
Should you have any more queries, please do not hesitate to contact us.
Kind regards
Limited options
Limited options
There are not many print options left. Hopefully new models will come out soon.
Otherwise, beautiful and great for office.
2 September 2023
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