Hawes & Curtis Reviews 

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TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Order did not arrive. I followed up with customer service. They told me a refund would be processed straight away. 3 weeks later, I received an email confirming that the suit had been lost in transit... See more

Company replied

Rated 5 out of 5 stars

As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... See more

Rated 5 out of 5 stars

I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... See more

Rated 5 out of 5 stars

I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!


Contact info

3.8

Great

TrustScore 4 out of 5

728 reviews

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No recent history of asking for reviews

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3.8

All reviews

(728)

1 review in the last 12 months

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Rated 1 out of 5 stars

I have no complaint about the shirts, but ...

I have no complaint about the shirts - I have ordered twice before and been very happy. So my problem is that I ordered (2720794) five shirts yesterday via the 'Black Friday' menu offering $50 shirts, as I was running out of time. All that I chose were $65 a piece. OK no problem, but then I put in an promo code and it made no difference to the cost - bummer, why bother? Now today you spam me about 'Cyber Monday' offering 10% off sale prices! Geez H&C, I know you have to sell stuff but please don't treat me like an idiot. I will not be able to recommend you given this kind of sharp practice.

26 November 2023
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Reply from Hawes & Curtis

Hi Mark,

Thank you for your review.

We are sorry to hear that the promotion code you received wasn't working. 

If you could please emai our Customer Services team they will of course look into this for you, if you can email them at customerservice@hawesandcurtis.com (mailto:customerservice@hawesandcurtis.com)? Please put Trustpilot Review in the subject of your email.

Once we have more information, we will be able to assist further.

H&C CS

Rated 5 out of 5 stars

An excellent shopping experience

A very easy to use website, with good menus and excellent filter options. Great product range at an affordable price point. Lots of useful, practical information on fit is provided to assist with your choice.

24 November 2023
Rated 2 out of 5 stars

Really disappointed I bought two shirts…

Really disappointed I bought two shirts the same size one fits well the other is too small

19 October 2023
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Reply from Hawes & Curtis

Hi,

Thank you for your review.

We are sorry to hear about the measurement issue with your item. We pride ourselves on making high quality products.

Could you please send us an email to customerservice@hawesandcurtis.com? Please put Trustpilot Review in the subject of your email.

Once we have more information, we will be able to assist further.

H&C CS

Rated 5 out of 5 stars

Very informative website

Very informative website, easy ordering guide, extremely quick delivery with constant tracking information.
Quality jacket, and rapid follow up when product appeared too small for stated size.

15 October 2023
Rated 1 out of 5 stars

Poor product, Poor Service.

Arrived with threads loose throughout the shorts. Definitely not worth $160.

Contacted the company politely and they admitted it was faulty and to return in via clicking the link. However, when I search for my order it cannot be found. Emailed support back and they no longer reply.

They claim to have replied to me and that the email must have gone to spam folder. This is a clear lie as I have checked it thoroughly and “reply to” emails never go to spam.

I also know how to process a return and where to find my order number, but the system just does not work.

Complete fraudulent company acting as high end. Save your money and shop elsewhere.

30 September 2023
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Reply from Hawes & Curtis

Hi Mr Junaid,

Thank you for your review. We wholeheartedly appreciate your frustration and rest assured we will get to the bottom of the issue to have this resolved for you.

As mentioned, the return instructions for customers returning their items specifically from Australia have been emailed to you once again.

However, we can see that a member of our Customer Service team is in touch with you via email to provide an appropriate resolution. Please kindly ensure to view your inbox and respond accordingly.

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com

Wishing you a lovely day ahead.

H&C CS

Rated 3 out of 5 stars

The packaging was damaged and needs a…

The packaging was damaged and needs a stronger box for the Aussie pasties - one shirt was damaged and I can’t be arsed to send back - too much hassle!

5 October 2023
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Reply from Hawes & Curtis

Hi Paul,

Thank you for your review.

We are sorry to hear that your order has been damaged in transit.

Could you please send us further information at customerservice@hawesandcurtis.com? 

Please put Trustpilot Review in the subject of your email.

Once we have more information, we will be able to assist further.

H&C CS

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