Hayselden Reviews 1,496

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being efficient, supportive, and communicative, making the car purchasing process easy and enjoyable. Many highlight the exceptional service, noting that explanations were clear and detailed, and they felt listened to throughout. The overall user experience is frequently described as smooth, with many appreciating the lack of pressure and the helpfulness of the sales team. However, some customers also noted issues with after-sales service, including problems with service plans not being set up and unresolved technical issues with vehicles. A few reviewers mentioned dissatisfaction with the sales team, citing instances of issues with car allocation or feeling rushed into decisions. There were also concerns about the condition of used cars, specifically regarding aged tires and other defects that were not addressed.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their new... See more

User experience

People report positive experiences with the user experience. Many customers describe the process as seamless,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpful, informative, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the whole experience of purchasing our new car very easy and enjoyable. We were extremely pleased with the good deal we were offered too. Adam our salesman was super efficient and very suppo... See more

Rated 5 out of 5 stars

From start to finish the whole experience of buying our new car has been brilliant. We felt listened to, Alistair was absolutely brilliant. All the options available to us were explained clearly so... See more

Company replied

Rated 5 out of 5 stars

Purchased a new Golf 2.0 Tdi R Line . I can totally recommend this dealership , communication from start to finish was easy and clear. When I had queries, and the nominated salesman dealing with m... See more

Rated 5 out of 5 stars

This was a motability purchase and as such can be more time consuming and possibly stressful for the staff, given the multitude of questions that need asking. The staff at Hayseldens were helpful a... See more


Company details

  1. Car dealer

Written by the company

The Hayselden group is built on solid foundations and values that you would expect from a family run business, loyalty, dedication and the very highest levels of customer care. Throughout every department you will find people with a warm welcome and a professional attitude towards every customer. Our Heritage Hayselden Volkswagen, two names that are synonymous with motoring excellence. The Hayselden family have had a successful relationship with Volkswagen for over 50 years, as Volkswagen’s reputation has grown over the years to become one of the world’s most respected companies, our reputation in South Yorkshire and within the motoring fraternity has grown too. Since 2001 we have been proud to represent Škoda in the Doncaster area. Our Customers, Our Reputation We believe the key reason for our success is that we look upon our customers as being the most important part of our business. If we look after you from the minute you arrive to the moment you leave, you will want to come back, time after time. Your confidence in Hayselden will grow and so will our business and reputation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

VW tayron

Me and wife we absolutely love the brand new tayron we bought. Franz mayor was really helpful on purchasing on the tayron and he is very friendly and very knowledgeable on the product. I would highly recommend buying cars at hayselden vw they are very good cars to drive.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Haysleden Barnsley was a great…

Haysleden Barnsley was a great dealership and run in a family friendly way. Sadly it's now closed but even though the dealership was being run down, the staff were great. Every aspect of ordering and picking up my car was a pleasure. The follow up call was a nice touch. Hope to use again

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Bright appealing showroom

Bright appealing showroom, Matthew Bell my salesperson is helpful and not pushy. Very clear about each of the steps and the car presented is immaculate.

19 July 2025
Unprompted review
Rated 2 out of 5 stars

Online booking is a pointless option

When your is due for a service they send an email which has check availability option. On filling the information about your car, service required, the day and time of the required work and your contact details you receive an email confirming the details.
You then get contacted by Hayselden and they then inform you that the service cannot be performed on that day and then offer a date, in my case 3 weeks later.
This is because the online booking system does not integrate with their diary.
So, if it doesn't sync with their work schedule why on earth do they offer check availability as an option?
I had two emails with this option on.
So don't waste your time using this facility.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing from start to finish…

Absolutely amazing from start to finish purchasing my car couldnt have asked for a better service and the coffee and biscuits were a lovely added extra 100% recommend to anyone looking to purchase a skoda the staff are incredibly knowledgeable and helpful

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, as usual! Jess was very informative & helpful, and arranged everything perfectly. Our new Tiguan is fantastic, we love it!

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Just taken delivery of our first ever…

Just taken delivery of our first ever Skoda. The young sales staff, particularly Alistair, were excellent, very informative, their product knowledge was extremely helpful in guiding us through the maze of choosing a suitable model. All the necessary paperwork, road tax, change of ownership etc was quietly dealt with and without doubt well done to Skoda for an overall exceptional experience. Phil and Lynn (Grundy)

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Motability Purchase

This was a motability purchase and as such can be more time consuming and possibly stressful for the staff, given the multitude of questions that need asking. The staff at Hayseldens were helpful and patient with me despite my constant pestering. Ive lost count of the times i called with my tape measure checking boot dimensions to see if my hoist and scooter would fit.
If this was an issue they never showed it. Im too old to be really tech savvy and they treat my phone calls and visits about things I cannot make work, or want to stop working with humor.
I would recommend Hayselden

27 December 2024
Unprompted review

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