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HBADA Reviews 

75
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the ergonomic chairs offer great support, with many highlighting comfortable seating and helpful adjustments for long work sessions. Buyers also appreciate the straightforward assembly process, alongside prompt delivery times that make getting started easy. People find the design innovative and well-suited for daily use. Some reviewers were not happy with the armrests, noting they feel flimsy, sit too high, or lack proper positioning flexibility. Additionally, customers reported unexpected structural issues, broken parts upon arrival, and severe difficulties with customer service support when trying to process returns or replacements.

What people talk about most

Product

Users describe ambiguous interactions with product, expressing both high satisfaction and notable... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their purchases, expressing both strong... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the comfort, flexible design, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Consumers report that shipping was prompt and... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a high level of disagreement. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice chair, seat padding isn't going to last too long I think though, feels a bit thin in places. Pieces move too easily, should be locks for all the moving parts so when you get it set you can not h... See more

Company replied

Rated 4 out of 5 stars

The only thing I dislike about the chair is the leg rest; the screw that allows it to slide in/out gets in the way of it coming out completely. So I just ended up removing it from the chair altoge... See more

Company replied

Rated 3 out of 5 stars

I like the chair and its flexible design. However, the arms don’t appear to seat completely down onto the chair base and the armrests feel flimsy and keep my ving with the slightest pressure when movi... See more

Rated 3 out of 5 stars

What seems like is going to be a great product arrives just super hard to put together and is honestly way too heavy. Not to mention you’ll find made upgraded versions with stuff they should’ve includ... See more

Company replied


Company details

  1. Office Furniture Shop
  2. Furniture Manufacturer
  3. Home Furniture Shop

About HBADA

Written by the company

Sit Well, Stay Healthy

HBADA is committed to advancing cutting-edge technology and ergonomic research to deliver professional ergonomic seating products and solutions for home, office, and study environments worldwide.

To continuously promote human health through innovative technologies and materials, HBADA strives to become a global leader in healthy home solutions.

HBADA Vision & Mission

Written by the company

Brand Vision
Building a leading brand of global healthy home
Brand Mission
Continuous efforts for human health
Product Concept
Since 2010, we've specialized in developing ergonomic products, incluiding chairs and height-adjustable desks. Our mission is to create ergonomic chairs that dynamically support various sitting postures through precise, proactive adjustments-chairs that conform to users rather than requiring user adaptation.
HBADA Tech Lab
Since our founding, we've established a dedicated technology lab, committed to user-centric health research and ergonomic innovation. We immerse ourselves in the study of ergonomics core technology and meticulously select high-quality raw materials.

Every Order, Backed by HBADA

Shop stress-free

Get it fast with free 2-day shipping, enjoy peace of mind with our 5-year warranty, return it easily within 30 days, and count on our support for life.

Contact info

3.6

Average

TrustScore 3.5 out of 5

75 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(75)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product!

Product shipped well/fast. I bought a chair for my husband at Christmas and it has held up very well as its June now. He loves it and it's very supportive. Highly recommend!

16 June 2026
Rated 1 out of 5 stars

the seat is everything but premium

the seat is everything but premium, the screws go so hard, that everything just falls out of place, the arm rests shake around at the top 5 cm in length, and basically the seat is just not as advertised when it comes to the flexibility, its very minimal, the things you can customize on the fly is probably not going to suit you, because the lower back rest is so horribly low (even on the highest setting), that it just makes your back shaped like a C

13 June 2026
Unprompted review
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Reply from HBADA

Hi There,

We're sorry to hear that the chair did not meet your expectations. It sounds like several aspects of the experience—from assembly and armrest stability to adjustability and lumbar support—fell short of what you were looking for.

We design our chairs to accommodate a wide range of users, but we understand that comfort and ergonomic fit can vary based on individual preferences and body types. We also take your comments regarding product quality and advertised features seriously, as they help us identify opportunities for improvement.

Thank you for taking the time to share such detailed feedback.

Best regards,
The HBADA Team

Rated 2 out of 5 stars

Not as Comfortable as Advertised

I am disappointed with this chair and with HBADA’s product description. The chair arrived with some scratches on the armrests, which is not acceptable for a new product. In addition, the chair is not as comfortable as advertised. The armrests are positioned too far away, and the fold in the armrest design is uncomfortable and unnecessary. The lumbar support around the waist does not work well for slimmer individuals, and the reclining mechanism is too stiff, making it difficult to lean back comfortably.

This chair needs several improvements, especially in the armrests. the unnecessary folds in the armrests should be removed, It needs to be comfortable on the back.I also believe customer service should be honest and transparent when describing the product to customers

9 June 2026
HBADA logo

Reply from HBADA

Hi There,

Thank you for taking the time to provide such detailed feedback. We're disappointed to learn that the chair did not deliver the level of comfort and quality you expected.

The concerns you've raised—from the condition of the armrests upon arrival to the fit of the lumbar support and the feel of the recline mechanism—paint a clear picture of where the experience fell short for you. We also value your candid comments regarding our product descriptions and customer communication, as transparency is something we continuously strive to improve.

Feedback like yours plays an important role in helping us refine both our products and the way we present them to customers.

Best regards,
The HBADA Team

Rated 5 out of 5 stars

Assembly was easy

Assembly was easy, plenty adjust-ability, and why i really purchased this chair was for the head and neck support. Chair seemed a little flimsy at first but once you figure out the adjustments its good to go.

11 June 2026
Rated 5 out of 5 stars

Great office chair

Great office chair, I work remotely and sit 9 hours a day, this chair is the best one I have found.

10 June 2026
HBADA logo

Reply from HBADA

Dear Customer,

Thank you for taking the time to share your feedback with us — we truly appreciate your honest review. 🙏

We're delighted to hear that the chair has been such a great fit for your remote work and long sitting hours. That's exactly what we designed it for, and it means a lot to know it's making a real difference for you.

You mentioned the chair lacks height adjustment. We'd like to kindly clarify that this model does actually feature a height adjustment function . The mechanism is usually located on the right side of the seat — pulling the lever up raises the seat, and pushing it down lowers it .

If you haven't already, we'd recommend checking our YouTube channel for a quick adjustment tutorial. If you've tried that and the mechanism still isn't working properly, please don't hesitate to reach out — we'd be happy to arrange a replacement part for you under our after‑sales support.

Your comfort is important to us, and we'd love the chance to help you get the full experience you deserve.

Best regards,
The HBADA Team

Rated 5 out of 5 stars

Great service

Quick service. Although the shipping box tape was coming off the product was well packed and arrived undamaged. Assembly instructions and video were easy to follow.

10 June 2026
Rated 5 out of 5 stars

Best ergonomic chair

Best ergonomic chair / recliner ever used. The only issue is that it is so comfortable that I have issues NOT falling asleep

9 June 2026
Rated 5 out of 5 stars

Guitarist looking for a chair that had…

Guitarist looking for a chair that had folding arm rests to play that could also function as an ergonomic chair. This is easily the best one after much research. I've had for months now and it stands up to the quality. Would recommend.

9 June 2026
Rated 5 out of 5 stars

Thchair feels premiume chair feels premium the moment you…

The chair feels premium the moment you sit in it
The seat cushion is dense enough to support long gaming or work sessions without flattening.

The backrest contour actually follows your spine instead of forcing you into a stiff posture.

The recline + rocking combo gives you that “ahh, finally” moment when you lean back.

This is the part most people notice first — it feels like a real ergonomic upgrade, not a gimmick.

7 June 2026
Rated 5 out of 5 stars

I would absolutely buy another product…

I would absolutely buy another product from HBADA. I made the mistake of buying two items when I just needed one. Their customer service kept tight communication with me while they were at the same time trying to cancel the item which had already shipped. They were able to stop the item from delivery saving me the cost of shipping it back. Excellent product backed by amazing, top tier customer service such as Ben and Lin - unfortunately, I don't have their last names.. Thank you both and to the entire team!

4 June 2026
Rated 3 out of 5 stars

The lumbar piece for your lower back…

The lumbar piece for your lower back doesn't stay in the top ratchet position it just falls back down to the bottom. The chair's highest setting which I prefer isn't high enough for my desk. It is flush which doesn't allow me to pull all the up to my desk. The levers are awkward and not easy to use.

7 June 2026
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Reply from HBADA

Hi There,
Thank you for sharing your experience. We're sorry to hear the chair hasn't been the right fit for your setup.

The issue you mentioned with the lumbar support not staying in position is certainly not expected, and we'd like to look into that further. We also appreciate your feedback regarding the seat height, desk clearance, and control levers. These details are extremely helpful as we continue refining our designs.

Please feel free to contact our support team at service@hbada.com with your order information, and we'll be happy to assist.

Best regards,
The HBADA Team

Rated 4 out of 5 stars

The only thing I dislike about the…

The only thing I dislike about the chair is the leg rest; the screw that allows it to slide in/out gets in the way of it coming out completely.

So I just ended up removing it from the chair altogether.

7 June 2026
HBADA logo

Reply from HBADA

Dear Customer,

Thank you for your feedback — and we're glad to hear that overall you're happy with the chair. 🙏

We understand your frustration with the leg rest mechanism. The screw design you mentioned is indeed something we've noted internally, and we appreciate you bringing it to our attention.

It's completely understandable that you chose to remove it — comfort and practicality should always come first.

If you'd like to discuss this further or share any additional details about your experience, feel free to reach out to us via private message.

Thank you again for your honest review — it helps us improve.

Best regards,
The HBADA Team

Rated 5 out of 5 stars

Glad I went for it

Great delivery speed, awesome chair. Really happy with the comfort, I spend ~30 hours a week in a computer chair and this is the 4th computer chair I’ve owned and I’m the most happy with it.

6 June 2026
Rated 3 out of 5 stars

ARM REST : The handles are too rigid and can’t be

The handles are too rigid and can’t be lifted or moved aside. This causes a tight space for the arms and they are too high causing your shoulders to lift at resting position.

5 June 2026
HBADA logo

Reply from HBADA

Hi There,
Thank you for your feedback. We're sorry to hear that the armrests did not provide the comfort and flexibility you were expecting.

We understand how important proper armrest positioning is for maintaining a relaxed posture, and we appreciate your comments regarding the height and adjustment range. Feedback like yours helps us better understand how different users experience our products and informs future improvements.

Thank you for sharing your experience with us.


Best regards,
The HBADA Team

Rated 3 out of 5 stars

Chairs a nice chair

Chairs a nice chair, but I paid for preassembly should only take him five minutes to put together and set up four hours

5 June 2026
HBADA logo

Reply from HBADA

Hi There,
Glad to hear the chair itself has been a good fit for you.

We can definitely understand the frustration of expecting a quick setup and ending up spending hours on assembly instead. Thanks for sharing your experience—it helps us identify where the overall customer journey can be improved.

Best regards,
The HBADA Team

Rated 3 out of 5 stars

Excellent on the surface but not perfect.

Love the look and the adjustability, but execution could be better.

Chair came with one screw missing. Wheels aren't as smooth as I'd expect. Adjustment tightnesses are inconsistent (left armrest adjusts easier than right, cervical support difficult to adjust. The seat itself could stand an extra adjustment for tilt but that's a personal preference.

Overall, I'm satisfied, but it's not the silver bullet of chairs for me.

3 June 2026
HBADA logo

Reply from HBADA

Hi there,
Thank you again for your honest and detailed feedback — it's incredibly helpful.
We've already located your order using the information we have, and we're truly sorry for the missing parts, wheel smoothness, and uneven armrest tension you experienced. This is not the quality or service we want you to have.
We've shared your feedback with our QC and production teams for review. Meanwhile, we will arrange to send you the missing screw and look into the armrest and wheel issues for you.
We're glad you like the design and adjustability — and you're absolutely right, we still have room to improve. Thank you for helping us see that clearly. 🙏
Best regards,
The HBADA Team

Rated 2 out of 5 stars

Chair is good quality

Chair is good quality, there's just some REALLY bad engineering choices taking place here. For one, the arm pads sit too far forward and do not slide backward at all. Second, the arm rests are attached to the back, so when you recline, the arms point to the sky, making them completely unusable. Last but not least, the arm rests are wayyyyyy too high and do not have enough range of motion. If these things got fixed, the chair would be perfect.

3 June 2026
HBADA logo

Reply from HBADA

Hi there,

Thank you for this really valuable critique — and for taking the time to write it so clearly.

We've already shared your comments with our product and engineering teams as a reference for future improvements. And again, thank you — this kind of feedback is exactly what helps us build better products over time.

Best regards,
The HBADA Team

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