Easy to book the appointments and the doctors attended on time and were very helpful. Obviously not an emergency but did feel things moved a little slow, waited one day for first appointment then got... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was supposed to be a video appointment, but it wasn’t. I did not receive the link to book or to proceed with the scan. As mentioned by the doctor, I was referred for an emergency scan, but I have... See more
Company replied
Great service and friendly staff, it would be five stars but when joining the video call there is not an option to switch the camera around. I was using the latest iPhone, so I’m not sure if thi... See more
Company replied
I've generally had an exceptional experience with this company, once I've got the initial assessment, which can be a bit confusing and having to wait to hear back if my claim has been approved. But th... See more
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Company details
- #34 of 40 best companies in Health consultant
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6k reviews
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Reply from HBSUK
We are pleased you found the session great, with clear explanations and guidance. We appreciate your feedback.
Very good service
Appointment arranged swiftly and completed within 3 days - excellent service. MRI scan appointment ran to time and staff were helpful and supportive, making it a positive experience.
20 May 2026
Reply from HBSUK
We're pleased to hear your appointment was arranged swiftly. Thank you for your positive feedback about our helpful staff!
Fast and efficient process to progress…
Fast and efficient process to progress my issue to the next stage. Clear communication from the Physio
19 May 2026
Reply from HBSUK
We're glad our process was fast and efficient, and that our clinician provided clear communication. We appreciate your feedback.
Virtual Lucy is awful
Virtual Lucy is awful It is a waste of time and money. Bring back people.
15 May 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Great assessment with Jamie
Great assessment with Jamie. Listened to all my concerns, gave me some things to do and referred me for face to face physio sessions. Got an appointment with the physio the following day. Great service
18 May 2026
Reply from HBSUK
We are so pleased to hear about your positive experience with your assessment and the prompt follow-up. We appreciate you sharing your feedback.
I am awaiting an appointment that i was…
I am awaiting an appointment that i was told would be contacted directly by the hospital for an MRI and have heard nothing
12 May 2026
Reply from HBSUK
We appreciate you sharing your experience. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. Our contact centre tracks all imaging referrals and are efficient in chasing results to reduce potential delays.
A member of our team will be in contact, in the meantime If we can help with any further issues, please email at support@hbsuk.co.uk.
Reply from HBSUK
We appreciate your feedback. We're glad our service was fast and professional.
Amazing Support and Staff
Every person that I dealt with including the consultant were extremely helpful and friendly.
I didn't have to wait for anything and they handled everything with the hospital for me and in a very timely manner.
Thank you for your help it is amazing.
20 May 2026
Reply from HBSUK
We're glad to hear that our team was helpful and friendly. It's wonderful to know we could handle everything efficiently for you. Thank you for your kind words.
Reply from HBSUK
We are so glad we could provide easy access to the treatment you needed. We appreciate your feedback!
Great service and very quick I found it…
Great service and very quick I found it extremely difficult to use or find results of reports .
It really is a game changer in getting medical issues reviewed
13 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad our service is a game-changer for you. Thank you.
overall review
The portal is easy to use; I appreciated the detailed information requested to help make a better diagnosis; the doctor I spoke with was very knowledgeable and competent.
16 May 2026
Reply from HBSUK
We appreciate you sharing your feedback. We are glad to hear our portal was easy to use and that our clinician was knowledgeable and competent. Thank you!
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Excellent Service
Nothing in particular the whole experience was easy, informative and friendly
15 May 2026
Reply from HBSUK
We're glad you found your experience easy, informative, and friendly. Thank you for your feedback!
Telephone consultation
I had a telephone consultation with Charlotte, who I found to be helpful but I felt rushed as if she wanted to deal with me quickly and get me off the line.
18 May 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
The assessment process was highly stressful and unsympathetic
The assessment process was highly stressful, and the clinician did not attentively listen to my explanations. I was subjected to unnecessary questions. Furthermore, upon reviewing the medical report, I observed that the clinician had included inaccurate information and failed to record the discussions, which is a violation of data protection regulations. I intend to file a formal complaint regarding this matter.
15 May 2026
Reply from HBSUK
Thank you for your comments. We’re sorry you don’t feel your experience lived up to your expectations. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you and resolve this issue as a priority for you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Swollen and painful knee
The physio that I spoke with seemed to be very much aware of the symptoms and allocated four exercises and a follow up appointment. I would have preferred to actually see my local physio in person but I will discuss that at my next appointment if the exercises have not improved the situation
18 May 2026
Reply from HBSUK
We appreciate your feedback and are glad our clinician provided exercises and a follow-up. We understand your preference for in-person care and hope the exercises help. Thank you.
Reply from HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Simple and easy to use
19 May 2026
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Reply from HBSUK
We appreciate your feedback and are glad to hear that our product is easy to use across platforms!
Reply from HBSUK
We're glad you found us easy to use, quick, and friendly. Thank you for your feedback!
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