Easy to book the appointments and the doctors attended on time and were very helpful. Obviously not an emergency but did feel things moved a little slow, waited one day for first appointment then got... See more
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Review summary
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This was supposed to be a video appointment, but it wasn’t. I did not receive the link to book or to proceed with the scan. As mentioned by the doctor, I was referred for an emergency scan, but I have... See more
Company replied
Great service and friendly staff, it would be five stars but when joining the video call there is not an option to switch the camera around. I was using the latest iPhone, so I’m not sure if thi... See more
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I've generally had an exceptional experience with this company, once I've got the initial assessment, which can be a bit confusing and having to wait to hear back if my claim has been approved. But th... See more
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Company details
- #34 of 40 best companies in Health consultant
Written by the company
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Written by the company
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Contact info
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, United Kingdom
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Great
6k reviews
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Referral to face to face physio slow, also not accurate
I liked the speed of both appointments.
I did not like the fact the at my first video call was set up incorrectly and I had it only by phone. It was rushed.
I did not like that the second call, which was on video, did not result in a quick referral to a face to face physiotherapist. Days later received an email saying we are trying to contact you - well, how?
Even more days later I got a call with details of a physiotherapist. By then I had been seen by a specialist (which I had to pay for, because your referral was still to happen potentially, but the face to face physiotherapist).
All in all not very satisfactory.
11 May 2026
Reply from HBSUK
Thank you for sharing your feedback. We appreciate your feedback and will investigate these technical issues.. We are reviewing our processes to ensure smoother scheduling and more timely follow-ups for our patients. If there is anything else we can help you with, please contact us on 0115 857 3842.
Great app with the necessary exercises…
Great app with the necessary exercises required to help heal me.
4 May 2026
Reply from HBSUK
We're glad our app is helping you heal! We appreciate your positive feedback.
Reply from HBSUK
We are glad our clinician was friendly, knowledgeable, and listened to you. Thank you for your feedback!
I was unclear on how communication…
I was unclear on how communication would let me know of appointments. It was not said it was via a website.
6 May 2026
Reply from HBSUK
We appreciate your feedback. We are reviewing our communication methods to ensure clarity regarding appointment notifications.
Genuine people who take the time to…
Genuine people who take the time to listen, understand and take the right actions in your best interest
13 May 2026
Reply from HBSUK
We're so pleased to hear our team genuinely listens and acts in your best interest. Thank you for your kind words.
Reply from HBSUK
We are delighted you had such a positive experience with our service. Thank you for your positive review!
Excellent service
Excellent service
The speed at which i could make an appointment and be seen by a Physio was very much appreciated.
20 May 2026
Reply from HBSUK
We appreciate your feedback! We're glad we could provide excellent service and that the appointment scheduling and speed of seeing our clinician was appreciated.
My referral never reached the hospital…
My referral never reached the hospital for MRI scan. I had to phone them and email it to them in order to book in.
20 May 2026
Reply from HBSUK
We appreciate you sharing your experience. We always aim to deliver prompt, effective care. Our contact centre tracks all imaging referrals and are efficient in chasing results to reduce potential delays. If we can help with any further issues, please email at support@hbsuk.co.uk.
Really fast and efficient service
9 May 2026
Reply from HBSUK
We appreciate your feedback. We are glad our service was fast and efficient.
Reply from HBSUK
We appreciate your positive feedback. We're glad our service was fast and responsive.
Reply from HBSUK
We appreciate your feedback and are glad you found our service and support very good. Thank you.
Reply from HBSUK
We appreciate your feedback and are glad you found our process quick, helpful, and easy.
It was basically an exercise to get a…
It was basically an exercise to get a referral so no triage done
8 May 2026
Reply from HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Reply from HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
The first online consultation went well…
The first online consultation went well (I just submitted a photo of the issue I was concerned about, and filled some questionaries), they responded quickly. But when I was referred for an urgent face-to-face consultation and invited to make an appointment with them, the only appointments available were more than four weeks later and all of them at a random hospital 12 miles from home. I won't bother again.
11 May 2026
Reply from HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Reply from HBSUK
Thank you for your positive review! Great to know you found our team professional and caring.
Reply from HBSUK
We appreciate your feedback and are glad to hear about our excellent service and swift treatment.
Reply from HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Really quick and easy to use
15 May 2026
Reply from HBSUK
We appreciate your positive feedback! We are pleased to know you the HBS platform easy to use.
Friendly and helpful Physio who asked…
Friendly and helpful Physio who asked lots of questions. Easy to use platform and booking was very swift
14 May 2026
Reply from HBSUK
We're glad you found our clinician friendly and helpful, and that our platform and booking process were swift!
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