Once on the ferry to Alcatraz, it was a great experience. Using Headout was not so great. The check in did not accept the QR code provided through Headout so we had to wait in the Kiosk line to rece... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Headout
Written by the company
Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.
Contact info
Headout Inc., 82 Nassau St #60351, 10038, New York, United States
- +1 347 897 0100
- support@headout.com
- headout.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience in Paris
The Captain and staff made us feel welcomed! This is a great way to travel in Paris. It’s a beautiful view from the river!
It was a perfect day
Lina it was a very nice tour guide! I loved every minute of it :) Wanderinitaly I strongly recommend it.
The tour guide at jewel cave's was…
The tour guide at jewel cave's was informative and helpful. All the different formations and lighting was great.
The self tour headset are a great idea, mammoth cave's was amazing.
Our hop on hop off green bus driver in…
Our hop on hop off green bus driver in Dublin knew her facts but more importantly she was fun, funny and so very friendly and welcoming.
Hang onto to her.
Magical experience
This was a completely different experience like no other. The concept and visualisation was mind blowing. The biocosmos, graffiti nature & beating earth were the best. They were just amazing!!! The booking process on headout was easy & quick. However, for adults the process was a little more complicated which can be avoided.
Veronica our guide was amazing
Veronica our guide was amazing. Made sure everyone was ok as the heat this day was very intense. She was full of information. I would recommend 100%
Totally Worth the Deal i got
Totally Worth the Deal i got. There was a big line on buying the tickets, which i got bonus time , i had installed headout app. Kudos to the team.
Clean UI with easy and reliable to book…
Clean UI with easy and reliable to book tickets. Plus at much better price. Tickets arrive fast both in app and in your mail. Overall a very good experience.
Our tour guide Ben was the best part…
Our tour guide Ben was the best part ever cause he showed us exactly how to and when to take the pics so they come out beautiful and it did , it was a success thank you for everything.
Beware: Deceptive company
Stay Away!! Deceptive company. I was looking for a Brightline train ticket from Orlando to Miami and they use the deceptive url that includes the Brightline name in it to trick customers. They make people think they are the ticket issuers for Bright line and they are not. The standard Brightline ticket is $39 and they charged $74.
Update: Headout is giving me a $14.80 refund. After the refund, they will still have charged me $20 more for the Brightline ticket than Brightline itself charges. While I appreciate the $14.80 refund, it does not change the fact that they will continue to deceive customers. I'm the stupid one for not paying careful enough attention to what was happening. Don't be stupid like me and STAY AWAY FROM THIS COMPANY!

Reply from Headout
The art selection was amazing
The art selection was amazing! It was my families first time visiting and we were left in awe of the history shared in this museum.
I recently visited Tokyo Skytree after…
I recently visited Tokyo Skytree after booking tickets through Headout, and the experience was excellent from start to finish. The booking process was simple, quick, and very convenient. I received instant confirmation, which made the trip stress-free. Tokyo Skytree itself was absolutely breathtaking. The panoramic view of Tokyo from the observation deck was stunning, especially during sunset when the city lights started glowing. The tower was very clean, organized, and easy to explore. There were also many shops, restaurants, and souvenir stores around the area, making it a perfect place to spend several hours. The staff were polite and helpful, and everything was well managed. I highly recommend visiting Tokyo Skytree, and booking through Headout made the entire experience smooth, reliable, and enjoyable for our trip in Tokyo.
Convenient swift transport
Convenient swift transport between airport and Southern Cross.
Good to see services between Tullamarine and Eastern suburbs.
Service makes Avalon a real option.
The best time
recently used Headout to book Moorish Castle
recently used Headout to book activities for my trip, and the process was super easy from start to finish. The website was simple to navigate, booking was quick, and I received my tickets instantly. Everything worked smoothly at the attractions, which made traveling so much less stressful. I also liked having all my reservations in one place. Definitely a convenient option for booking tours and experiences while traveling!
An immersive experience
An immersive experience. Really good for children aged 5 and above.
Everything worked as expected
Everything worked as expected, the service, the park, we really like the performance of Headout as service provider
Head out is excellent company to…
Head out is excellent company to purchase tickets all over Italy. Very convenient and easy access.
Amazing and efficient!!
Perfect tour to see the Accademia Gallery and David! Our guide was very knowledgeable and curated a perfect concise storyline to really make the visit impactful. Our group was only 7 people so it was really nice to be able to hear her well and stay together. Highly reccomend if you dont want to spend a lot of time at the busy museum but want to learn about Florence and Michaelangelo.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







