HealthCabin Reviews 

1,660
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. People frequently point out that the product selection is huge, and the prices are extremely affordable compared to local stores. Consumers regularly praise the responsive customer service team and mention that their purchases arrive safely packaged in solid boxes. Some reviewers were not happy with the prolonged delivery times and the lack of detailed tracking updates while shipping. A few buyers also noted that international transport can take several weeks, and occasionally shipments experience frustrating delays at customs. Others mentioned rare instances where items were lost in transit or product availability required unexpected support follow-ups.

What people talk about most

Product

People report satisfaction with the product selection, highlighting that items are genuine and of good... See more

Price

Consumers find price to be very satisfying, noting that costs are unbeatable and significantly lower than... See more

Delivery service

Clients share positive opinions on delivery_service, highlighting excellent and speedy shipping services.... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very satisfied and... See more

Service

Reviewers highlight positive aspects of service, describing experiences as fast, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are legit - price and available products are top-notch. Very reliable. I've ordered disposables and haven't had any issues. Took some time for the delivery, but that's to be expected. Than... See more

Rated 5 out of 5 stars

This company is absolutely the BEST EVER Vape company on pricing, and customer service communication!! They are totally honest hard working people. I had a package of vape coils get lost when it came... See more

Rated 5 out of 5 stars

As usual from a guy that’s been making purchases coming up on 4 years and literally thousands of dollars now still the only place to buy for customer service, selection and value. P. S. That is if you... See more

Rated 5 out of 5 stars

I’ve written so many reviews because I’ve been ordering for so long and spent so much money so here we go again… Prices are fantastic as a matter of fact, unbeatable selection is fantastic as a matter... See more


Company details

  1. Electronic cigarette store

Written by the company

HealthCabin is a legendary vape distributor since 2008. We are offering 100% authentic vaping devices at competitive price for wholesale and retail. You will be happy with our all-round service, give us a try!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,660)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product selection, excellent prices.

My first order with HealthCabin has been good. I had a concern about shipping time but customer service provided detailed tracking and the order arrived soon after. I have since placed another order, excellent products and fantastic prices.

1 April 2023
Unprompted review
Rated 5 out of 5 stars

First order

I wanna say im surprised i made my first order with them and everything went smoothly they answered every question provided details of my shipping i will definitely come back and buy more stuff overall a great experience for me this is how you win customers

15 March 2023
Unprompted review
Rated 5 out of 5 stars

I placed an order and everything was…perfect

I placed an order and everything was right on, complete order. Very nice variety of items for E-cigs. Very good prices. Try this place out you will be happy. Also when I had questions they were usually answered within 2 days that's a great time. They were willing to explain and not give me any hassle, they were awesome to deal with.

19 March 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Health Cabin

Supplier is honest and reply to my emails quickly and taking so much care to update me with the situation of my order, and follow up with me since the order is placed. I received the order in a perfect condition and exactly as per described in their website, and with a very good packing.
They even compensate me with the amount of shipping because my order take longer then what is supposed to take, due to the Chinese new year holiday, which was the post mail problem and not theirs.
I will definitely be their customer and place order with them again.

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Won't refund after 30 business days not arrived, says 60 business days is the promised window when it tells you 20-30 business days when you buy it.

The order was in the United States and has been stuck on "departed shipping partner facility" for over A MONTH and has been sitting literally a state away from me. They keep making excuses for why the logistics provider won't tell them what's happening even though it's in the freaking US. I asked for a refund because 40 days is not within the 20-30 day time frame they gave me. Even still they won't refund me, they blamed it on the storm in california but it should have been delivered before that even cause postal delays. They told me if I don't get it by April 28th, which is 4 MONTHS after the order, then I can get a half refund of store credit, instead of back to my original payment method in full. It's bs I have to wait 4 months to get half of my money back to spend on the same sh** store for something that would be gone within a week. Please order anywhere else, Randm.com, aliexpress, Amazon, literally wherever you can find. This company sucks.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Healthcabine have fantastic price

Healthcabine have fantastic price, and often gave great discounts.
They have a wide selection of e-liguid.
Parcel is well protected, and come relativly fast (to Croatia).
On every question you get fast and reliable answer.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

The full 5 Stars 🌟 for this company

The full 5 Stars 🌟 for this company! Although I ordered just before Chinese New year it still landed to me in UK reasonable quickly considering public holidays ect & the packaging was excellent.So if you're looking a great deal look no further you've found that company here 👍

9 February 2023
Unprompted review
Rated 5 out of 5 stars

I always find just what I’m looking…

I always find just what I’m looking for, and great prices at Health Cabin!
The shipping takes a little longer, being from China, but the shipping cost is very reasonable.
Customer service is outstanding! They respond quickly to emails, and are always polite and helpful.
I would happily recommend Health Cabin!

26 January 2023
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller. Always get what you ordered and delivery times are good.
I always go back to health cabin for all my needs

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Genuine products, shipping a little slow.

The products I ordered from Healthcabin were genuine and arrived in excellent condition. Shipping was slower than expected and when I contacted them customer service responded within a day. Customer service kept in contact with me until I received my order. They don’t abandon you once your order is shipped.
I will continue to order from Healthcabin just because of their customer service(their low prices are also a bonus).

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Slow but excellent

My five Health Cabin orders placed during Black Friday week for vape accessories finally arrived in Canada mid January with no duty or import charges. All products received were genuine and in pristine condition. Packaging was excellent and came completely undamaged via registered postNL mail. Health Cabin's product prices are rock bottom, but even the lowest cost shipping is expensive and very slow. Fortunately everything came through and the stuff is all the real deal. Everything authentic. For the most part, the price, even including the shipping works out to be about the best deal you can get anywhere. You just have to be patient and wait a while. HC offers faster shipping by courier but the rates are extreme. HC is definitely NOT a scam store and my credit card was not compromised at any time. Stock up on the vape products you need now because they're getting harder to obtain. Just be patient about the shipping and you'll be happy when the items finally show up. Everything I ordered over the period of a week arrived on the same day in sturdy boxes with the items securely wrapped in foam. No mailing envelopes were used.

15 January 2023
Unprompted review
HealthCabin logo

Reply from HealthCabin

Thanks for the 5 star review!

Rated 1 out of 5 stars

The goods I ordered never arrived

The goods I ordered never arrived. Also, I had to do a lot of work to do a chargeback with my credit card. There is no way to remove my credit card payment method. This is fraud. I reached out to them and even the owner but never received a response. I had to report my credit card stolen and get a new number because I was worried about my details getting stolen. You cannot TRUST this healthcabin....chinese company

29 December 2022
Unprompted review
HealthCabin logo

Reply from HealthCabin

Sorry, we dont work on weekends. The team has mailed you back for your concerns, check email please.

Rated 5 out of 5 stars

Great prices, great service

Really good prices and wide selection of products to choose from.
Shipping is longer than if ordering from a UK supplier, but the prices easily make up for this.

Good, quick communication from the seller.

Highly recommend and I have made multiple purchases with no problems.

8 December 2022
Unprompted review

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