Healthcare Abroad Reviews 

787
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support, noting that the staff, coordinators, and drivers are extremely caring, helpful, and professional throughout the entire medical and surgical journey. People also appreciate the smooth organization of appointments, comfortable hotel accommodations, and seamless transportation, which make travelling abroad completely stress-free, comfortable, and reassuring. Some reviewers were not happy with communication gaps, mentioning difficulties in getting timely responses, answers to urgent questions, or proper follow-up support when unexpected complications arose. A few consumers also pointed out occasional shortcomings regarding hospital facilities or language barriers during their recovery period.

What people talk about most

Staff

Reviewers highlight deep satisfaction with the staff, noting that all team members from drivers and... See more

Service

Customers consistently note positive experiences with service, highlighting the incredible efficiency,... See more

Customer service

Consumers find customer service to be overwhelmingly satisfying, frequently highlighting the approachable and... See more

User experience

Users describe positive interactions with user experience, highlighting the smooth, efficient, and... See more

Customer communications

People report positive experiences with customer communications, highlighting that from the initial phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The HCA staff were just outstanding. From airport arrival to hospital & hotel stay the lads were just fantastic. Joe, Kevin & James...unreal guys. I know there were others but those 3 men helped... See more

Company replied

Rated 5 out of 5 stars

Healthcare Abroad took on all our practical needs and filled them. When there were extra needs during our treatment they went above and beyond to make sure we weren’t alone dealing with them. The admi... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Healthcare Abroad when I was googling options for hernia surgery. I had never heard of the company before and I was wary because it seemed to good to be true! I am glad to report that... See more

Company replied

Rated 5 out of 5 stars

From start to finish it has been excellent. The organising from home, the help with credit union loans and from I landed was exceptional. The drivers, John , Frankie and Adam, Amy have all been super... See more

Company replied


Company details

  1. Private hospital
  2. Cardiologist
  3. Gastrointestinal Surgeon
  4. Health consultant
  5. Optician
  6. Orthopaedic surgeon

Written by the company

Healthcare Abroad is an Irish-based medical logistics company which matches Irish patients with surgeons and medical consultants in 86 hospitals across the EU. We do not charge patients for our services which include organising travel, transfers, top hotels, consultations and medical procedures when necessary. We work under the HSE's EU Cross Border Directive allowing patients to claim back their medical costs. We do all the paperwork for our patients. As Ireland's largest EU Cross Border Directive provider, we have experienced staff based in Dublin and the rest of Europe. Under the scheme, patients do not need to be on a waiting list. Our helpline is available 7 days a week. Tel. 01 267 8011 We can help provide healthcare solutions in the following catagories: Orthopaedic Surgery, General Surgery, Weight Loss Surgery, Neurosurgery, ENT Surgery

Healthcare Abroad - Looking After You

Written by the company

We are the number one`provider of healthcare under the EU Cross Border Directive
Our commmitment to you is to provide the best possible care in our selection of EU internationally Accredited Hospitals

We guarantee you receive your refund from the HSE

We offer a completely free service to all our patients

We offer a completely free service to all our patients
We will provide you with a 5 star service - with carers, drivers and support staff to advovate for you, whichever hospital or country you get your surgery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(787)

262 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Healthcare Abroad get 5 stars from me

Healthcare Abroad are knowledgeable and professional and kept in touch with me throughout the journey I embarked upon for my hip replacement. The staff were friendly and helpful and went above and beyond to assist and reassure me. They provided me with certainty about when and where my surgery would take place and they arranged all my appointments and transfers once I booked my flights and sorted out accommodation too. They were really excellent and I highly recommend them.

12 June 2026
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Reply from Healthcare Abroad

We appreciate your kind words and it means a lot to us that you felt supported during your hip replacement journey!

Rated 4 out of 5 stars

Hotel

The hospital was very good,and for a hospital the food wasn't to bad. Physio very good, girls very nice. the hotel I thought was a bit hit and miss. the hotel itself and facilities were good, some of the staff left a bit to be desired and the food although there was a choice the hot food was cold unless you got it cooked fresh. I did find that more staff should have been on at breakfast, they kept running out of various pieces of cultery and plates etc and 1 girl couldn't do everything. The drivers were on the whole very nice and very helpful, but We are stuck out in a hotel not particularly near town, definante lack of taxis about and the drivers didn't have the time to take us anywhere, and I felt maybe they should work until 9pm

12 June 2026
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Reply from Healthcare Abroad

Thank you for your review, we are happy that your experience in the hospital was satisfactory and we hope your recovery continues smoothly. We will be in touch with the hotel regarding this. All the best

Rated 5 out of 5 stars

I always felt cared for and seen

I always felt cared and seen. The drivers were a great connection between the hotel and tge hospital, always chatty and helpful.
The meds were sufficient to keep pain at bay and were changed when I needed.
The use of wheelchair and text availability was very helpful .

13 June 2026
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Reply from Healthcare Abroad

Thank you Marian, it's our priority that patients feel cared and seen so your review means a lot to us!

Rated 5 out of 5 stars

Very professional

Very professional. Everything is arranged leaving little to do yourself. In Spain all the drivers liase with the doctors for you and are so helpful when you need something. If I needed surgery again I know where I'd go. No hesitation

13 June 2026
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Reply from Healthcare Abroad

Thank you Susan!

Rated 5 out of 5 stars

Excellent staff

Excellent staff, from phone and on the ground very helpful no issue too big
All very efficient staff and friendly
Keeping you updated with all your appointments
Definitely a 5 star
And Rosa was so friendly and helpful and very experienced at her job.well done to all.

11 June 2026
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Reply from Healthcare Abroad

Thank you Declan, it was a pleasure to meet you!

Rated 5 out of 5 stars

Dont suffer contact Healthcare Abroad

Healthcare Abroad's professionalism made my experience so easy & comfortable from start to finish. Their staff go above and beyond to ensure your comfort and rehabilitation. The hospital staff are professional and caring and their english is very good. If you are suffering take my advice and contact them you definitely wont regret it.

3 June 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Margaret we are thrilled you had such a positive experience!

Rated 4 out of 5 stars

The BEST step you will ever take

There was a confusion when first contacted in Ireland as to where in Spain I would have my treatment. When we got to Spain this was sorted and I honestly couldn't recommend Healthcare Abroad highly enough. There attention to detail was second to none and nothing was too much for their staff who went out of their way to help with Transport, medications, even groceries. The drivers are so friendly and professional and the hospital service and staff is such a pleasure to go through. Should I ever need surgery again I will definitely be using and recommending Healthcare Abroad.

4 June 2026
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Reply from Healthcare Abroad

Thank you John, we really appreciate the kind words!

Rated 5 out of 5 stars

I travelled to Madrid in March of this…

I travelled to Madrid in March of this year to have a medical procedure, organised for me by Healthcare abroad. My wife travelled with me, and we were met in the airport and brought to our accommodation by healthcare’s driver, Javier, who also drove me to the hospital the following day for my pre-op, and two days later for the operation itself. Javier could not have been more helpful, and thought nothing of going beyond his remit to make our time in Madrid as comfortable, and movement around the city as convenient as possible. Laura, who looked after the medical end of things, did so brilliantly. A Dubliner like ourselves, she spoke fluent Spanish, and her familiarity with both the hospital and the doctors meant that everything was made clear, and everything ran as smoothly as possible. She also made it her business to call to the recovery ward after the operation to make sure I had anything and everything I needed. The doctors and the hospital were also first class, and, from my overall experience I would have no hesitation in reccomending Healthcare Abroad to anyone considering using their services.
Patrick Flynn,
Kildare

9 March 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Patrick, we really appreciate you taking the time to write such kind words!

Rated 5 out of 5 stars

What amazing doctor &the best 👌 staff a…

What amazing doctor &the best 👌 staff a wonderful experience plus my new hip i b telling everyone in Ireland thanks so much Jacqueline 🙏 dunphy kind regards

9 June 2026
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Reply from Healthcare Abroad

Thank you Jackie for spreading the word!

Rated 5 out of 5 stars

Staff treated us so well

Staff treated us so well! My wife also had an accident and broke her pelvis while out there during my recovery. Adam was a big help even on his day off he came to help her and went with her to the hospital to translate. I can’t recommend enough how good and thorough they are.

6 June 2026
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Reply from Healthcare Abroad

Thank you James, we hope both of you are doing well and it was a pleasure to meet the two of you!

Rated 5 out of 5 stars

Since I stepped in to Dublin airport…

Since I stepped in to Dublin airport health care abroad were amazing the hospital was absolutely spotless the staff went above and beyond for me but most of all my drivers from hotels to hospitals they became my family they made me feel so so safe I actually can not get over my experience it was 10/10 I would recommend yous to everyone thank yous all so so much from the bottom of my heart yous have a special place in me that I will never forget

8 June 2026
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Reply from Healthcare Abroad

Much appreciated Niamh, a 10/10 experience is our goal for patients, if you need anything else, don't hesitate to let us know!

Rated 5 out of 5 stars

Excellent service

The level of service and care was excellent and the hospital staff were very detailed and knowledgeable

1 June 2026
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Reply from Healthcare Abroad

Thank you Ruth, if you need anything you know where we are!

Rated 5 out of 5 stars

5 Star service from Health Care Abroad

Great team on site who make every effort to relax your stay , operation and physio . Hugh thanks to Amy , Adam , Frankie, John and Sergio . Marie Jose at the hotel went above and beyond on a daily base too who deserves a mention .

3 June 2026
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Reply from Healthcare Abroad

Thank you Dvaid, much appreciated!

Rated 5 out of 5 stars

From start to finish it has been…

From start to finish it has been excellent. The organising from home, the help with credit union loans and from I landed was exceptional. The drivers, John , Frankie and Adam, Amy have all been super. The hotel we stayed at as perfect and very nice staff there and the hospital staff, surgeon, doctors, nurses and physio all great. Definitely would recommend rather than the waiting lists in Ireland. The care you are given is really great.

30 May 2026
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Reply from Healthcare Abroad

Thabk you John, wishing you all the best in your recovery!

Rated 5 out of 5 stars

From the moment I made contact with…

From the moment I made contact with healthcare abroad they have been extremely helpful and professional any questions .help or anxieties I had they put me at easy .
I had a total knee transplant in Malaga and Rosa and David the local contacts from healthcare where absolutely there for me with transfers from airport to hospital appointments and physio appointments they where absolutely brilliant I cannot recommend them enough .I cannot speak highly enough of my experience dealing with healthcare abroad in Malaga .a big shout out to Rosa and David
And there was also no problem with language barriers as everyone spoke English and they even sorted the accommodation for me at the best possible rates ..
SEAN.

10 May 2026
Unprompted review
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Reply from Healthcare Abroad

Thank you Sean! We're lucky to have a great team in Málaga, if you need anything you know where to find us!

Rated 5 out of 5 stars

Healthcare abroad guided us through the…

Healthcare abroad guided us through the whole process from start to finish. The physio sessions post surgery were fantastic, also provided with extra 4 weeks physio on line via app. Couldn't recommend them enough.

28 May 2026
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Reply from Healthcare Abroad

Keep up the physio and you'll be flying Heather, all the best!

Rated 5 out of 5 stars

Successfully surgery after falling ill before surgery

Absolutely kindness by all that worked for this company very efficient in what they do and never felt like I was in a different country. I got badly sick before the operation and I was looked after so well. I would highly recommend the service

1 June 2026
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Reply from Healthcare Abroad

Thank you Sharon, we hope you have recovered from the sickness!

Rated 5 out of 5 stars

The care and help I got from start to…

The care and help I got from start to end was excellent. From putting everything in place, hospital visits, hotel and aftercare . The team that was with us in Spain made everything so easy and efficient. I can't thank everyone enough for helping me get my life back on track and know if I need any procedure in the future I won't hesitate to make that call again. I will also recommend to anyone I know needs help to do it this way.

30 May 2026
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Reply from Healthcare Abroad

That's great stuff Jane, as you say your life is back on track now, enjoy it!

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