This is a company I can rely on for their wide range of products which are advertised clearly online and delivered quickly. Clear assembly instructions have been included with each of our purchases... See more
Company replied
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See what reviewers are saying
A well run course. Information given relevant and concise. Several members including myself asked a question and were told that the subject would be covered in a future session. This wasn't helpful a... See more
Company replied
Products good. Delivery awful by DPD on 2 out of 3 packages. Toilet frame was left by our bins at the side of the road. Perching stool was left outside our back gate. Delivery man did not knock, rin... See more
Company replied
As usual, good selection and prompt delivery. Not necessarily the cheapest option but always good quality. I found a “rocking” knife which makes one-handed cutting up food easier for me. I hadn’t foun... See more
Company replied
Company details
Written by the company
Welcome to Healthcare Pro, the brand-new online store for NRS Healthcare. We are the professionals’ choice for independent living aids, proudly helping people maintain their independence since 1947. New easier-to-use website, new services, same great products and drive to help you live your best life.
Contact info
Cartwright Way, Forest Business Park, Bardon Hill, LE67 1UB, Coalville, United Kingdom
- 0345 1218111
- customerservice@healthcarepro.co.uk
- healthcarepro.co.uk
4.3
Excellent
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely first class company…
Absolutely first class company providing disability aids that are of good quality while retaining value for money
15 January 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for the review and kind comments which are always appreciated.
We are pleased that you have found the products good quality and value for money.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Healthcare Pro
Great customer service
16 January 2024
Reply from Healthcare Pro
Good Afternoon,
Thank you for the review and kind comments regarding our service which are always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Healthcare Pro
website easy to find things
website easy to find things. easy to order and it arrived when it was due to. thanks
14 December 2023
Reply from Healthcare Pro
Good afternoon
Thank you for your feedback.
We are pleased the product you purchased met expectations.
Kind regards,
Ant
Healthcare Pro
Reply from Healthcare Pro
Good afternoon
Thank you for your feedback.
We are pleased the service you received met expectations.
Kind regards,
Ant
Healthcare Pro
It was quite a big order but everything…
It was quite a big order but everything arrived at the same time and all seemed right.
8 January 2024
Reply from Healthcare Pro
Good morning,
Thank you for your review.
We are pleased that all of your items arrived safely and in good time.
We trust that everything is in order, however please do not hesitate to reach out to our Customer Service team with any questions.
Kind regards,
Kayley
Healthcare Pro
No problems ordering from this company
No problems ordering from this company, delivery was reasonably quick.
10 December 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Very pleased with whole process
Easy site to navigate. Good selection of items. Payment process easy. Kept informed of the delivery status. A good experience from browsing to receiving my item.
30 December 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Healthcare Pro were very efficient
Healthcare Pro were very efficient. Delivery was prompt, packaged well.
However the product, a
Reflect Pressure Care Cushion, does not perform as well as I hoped.
£50 is a lot to pay for a cushion that doesn't feel comfortable.
30 December 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We are sorry you are not happy with the Reflect Pressure Cushion.
It maybe that you need to seek advise as to which Cushion would best suit needs.
Kind Regards
Janet
Customer Service
Healthcare Pro
A well run course
A well run course. Information given relevant and concise.
Several members including myself asked a question and were told that the subject would be covered in a future session. This wasn't helpful and as I'm a teacher of adults myself this is a no-no. Answer question or give student info to read themselves and repeat at planned session is the better practice.
29 November 2023
Reply from Healthcare Pro
Good Afternoon,
Thank you for your review.
We also would like to thank you for your feedback If we can further assist please do not hesitate to get back in touch and our dedicated customer services team will be more than happy to help.
Kind Regards
Halima
Was happy with the ordering
Was happy with the ordering but had to follow up twice to get a ETA. The 2nd time my order was fast tracked.
27 December 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We also would like to thank you for your feedback If we can further assist, please do not hesitate to get back in touch and our dedicated customer services team will be more than happy to help.
Kind Regards
Halima
arrived as described and on time
28 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Staff as always were brilliant
Staff as always were brilliant. This was the first time i stayed overnight. The only complsint is the soundproofing of rooms is awful. You can hear other patients on their phones and televisions in other rooms.
28 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Very satisfying
26 November 2023
Reply from Healthcare Pro
Good afternoon
Thank you for your feedback.
We are pleased the item you purchased met expectations.
Kind regards,
Ant
Healthcare Pro
Amazing communication and friendly…
Amazing communication and friendly people to deal with. Would definitely recommend their brilliant services.
26 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your review and kind comments.
We am glad that our service met expectations.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Service
Healthcare Pro
Leg exerciser
It doesn't sit very well on a carpet which I have and can't fit trainers through the foot stirrups as I have high instep
20 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your review.
We are sorry to note that the product purchased was not suitable.
You are welcome to return the item assuming it has not been used and is in its original packaging, within 30 days of purchase by following the instructions at the following link; https://www.healthcarepro.co.uk/returns
We look forward to resolving this matter for you as soon as possible.
Kind Regards
Gary
Healthcare Pro
Unfortunately having paid for next day…
Unfortunately having paid for next day delivery the product wasn't delivered on time - it arrived after 2 days. I was very happy with the product, it is just that it arrived a day later than it should.
18 December 2023
Reply from Healthcare Pro
Good afternoon
Thank you for your email.
We are pleased to learn the item you purchased was to your satisfaction.
We are sorry the item was not delivered to you on time we've raised a refund for £7.99, please allow 5 working days for the refund to go back into your account.
Kind regards,
Ant
Healthcare Pro
Comfortable and stronger that expected
18 November 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our product and service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
Healthcare Pro
Excellent service as usual
Excellent service as usual, easy to navigate the website and easy to order the item. Quick delivery by dpd.
14 December 2023
Reply from Healthcare Pro
Good afternoon,
Thank you for your review. We are glad that our service met your expectations.
Please, if you have any further comments do not hesitate to contact us at customerservice@healthcarepro.co.uk
Kind Regards
Gary
Customer Service
Healthcare Pro
Very good customer service
Very good service. Customer services responded and resolved my problem very compassionately.
13 December 2023
Reply from Healthcare Pro
Good Morning,
Thank you for your feedback and We are glad that our service met your expectations!
Please do not hesitate to contact us again if necessary.
Kind Regards,
Halima
HealthCare Pro
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