HealthHero Reviews 

644
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. People love how simple it is to book appointments quickly and consistently appreciate the friendly, professional doctors who take the time to listen carefully. Consumers frequently mention that prescriptions are sent promptly to their chosen pharmacy, making the entire remote healthcare process remarkably smooth and very convenient. However, some reviewers were not happy with occasional administrative oversights, noting that necessary documents or prescriptions were sometimes missing or delayed. A few other people also felt that the medical guidance was restricted when they urgently needed specific referrals or alternative care solutions.

What people talk about most

Service

Consumers find service to be positive, highlighting fast appointment scheduling and convenient prescription... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, professional, and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast booking and attentive email... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward booking process and... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how fast and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process, asking questions up front on the questionnaire & apt booking went so smoothly. Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt... See more

Company replied

Rated 5 out of 5 stars

As an adult,finding support for ADHD has been so difficult but through health hero it’s been made incredibly easy! I was diagnosed and treated with great care through this platform and the impact it h... See more

Company replied

Rated 5 out of 5 stars

Dr. Khan spotted my emergency condition during a video call last week, when I was not even thinking about it as it presented in a very unusual way and with mild symptoms, and he insisted with me tha... See more

Company replied

Rated 5 out of 5 stars

I was very quickly able to get an appointment at a time that worked for me. I had a thorough conversation with the GP to discuss my options and reasoning which I found very helpful. I didn't feel like... See more

Company replied


Company details

  1. Holistic Medicine Practitioner
  2. Doctor
  3. General Practitioner
  4. Mental Health Services
  5. Psychiatrist

Written by the company

Welcome to HealthHero Ireland – where expert healthcare meets digital convenience. We're here to guide you through every step of your health journey, offering online GP services, prescriptions, travel health advice, weight management and ADHD consultation and many more. All of our clinicians are fully qualified and IMC registered.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(644)

163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Firsr time to use health hero and It is…

Firsr time to use health hero and It is an excellent service. The booking process was very easy and you get an appointment straight away instead of waiting a cancellation appointment with your GP. The doctors were excellent and contacted me exactly on the time allocated appointment. If not for the health hero service I could have became worst waiting for the GP.

5 October 2025
Unprompted review
HealthHero logo

Reply from HealthHero

thank you Joan for such a positive review!!!

Rated 1 out of 5 stars

A total waste of €39

A total waste of €39. I scheduled an appointment directly requesting a referral for an x-ray. The G.P. knew this from the start but continued to proceed with full appointment asking me questions etc. At the end she said sorry we can't refer to x-ray, I can refer you to your nearest injury clinic (which is Loughlinstown. I drove there yesterday which took over an hour to be told they don't so scans on pelvic regions). G.P. then suggested I go to A& E in wexford town (they send anyone with suspected fractures to Waterford). So g.p. referred me to Waterford a&e (1hr 40 mins away) when there is an x-ray clinic a 10 min drive away who accept G.P referrals (they just suggest that results go to usual local g.p of which details I gave to online G.P). Total waste of my time.have to spend money and queue on in-person g.p tomorrow to get referral I need. Totally misleading and very hard to find ts&cs on website. Would avoid in future.

4 November 2025
Unprompted review
HealthHero logo

Reply from HealthHero

Thank you for taking the time to share your experience. We’re sorry to hear that you felt disappointed, and we do appreciate the opportunity to clarify how our service works.

After an investigation, we can confirm that the GP provided the clinically appropriate referral. For suspected fractures or injuries requiring imaging, online GPs are only permitted to refer patients to an emergency department or urgent care setting where a full assessment and x-ray can be carried out safely.

For patient safety reasons, we are not authorised to issue direct referrals for x-rays through our online service. This is stated on our website in two places under What’s not included in our online doctor service (both on our Services page and in the FAQs). Our admin team also shared this information during your follow-up correspondence and offered to update the referral to a different urgent care or emergency department closer to you if preferred.

We appreciate that navigating services can sometimes be frustrating, especially when you're in pain or worried about an injury, and we’re genuinely sorry that the outcome was not what you were hoping for. Our intention is always to direct patients to the safest and most appropriate care based on clinical guidelines.

If you would like us to revise the referral to a location that best suits you, we’d be very happy to do that — please just get in touch with our Admin team and we will assist promptly.

Rated 1 out of 5 stars

Scam/ stay away for weight loss consultation…

Stay away for weight loss consultation dont waste your money: doctor approves but then was emailed after and told have to go for another consultation at pharmacy.

So even when approved its not even givimg till after another consultation.. false advertisement .

4 November 2025
Unprompted review
HealthHero logo

Reply from HealthHero

HI Emma
sorry to read your feedback.
To clarify; the pharmacy check is not an additional consultation, but rather a patient safety step. This check is carried out to confirm key biometric details such as identity and BMI before medication is dispensed, ensuring that treatment is both safe and clinically appropriate.

Because the medication is a regulated injectable, both our GPs and the pharmacy team are required to follow strict clinical and regulatory guidelines. The verification in the pharmacy is therefore a standard safeguard for patients and an important part of the prescribing and dispensing process.

This process is clearly stated and described throughout the Weight management service page as apart of the service description.

Rated 5 out of 5 stars

Excellent service

Excellent availability of same day appointments, the doctor listened to concerns and put me at ease and prescription available within the hour. Will definitely use again

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Severe neck spasm and needed urgent help

I had a severe neck spasm and was in urgent need of help. So I called HSF Assist. The person who took my call could not have been more helpful. The GP called me back within the hour at the promised time. She was extremely caring and understanding and sent a prescription to my local chemist. As it was the weekend, and as it's so difficult to get an appointment with my own GP, I am very grateful for this excellent service.

21 October 2025
Unprompted review
Rated 3 out of 5 stars

work cert

had a consult yesterday, lovely Gp, was issued a cert for work however without it been stamped my employer will not accept it

2 November 2025
Unprompted review
Rated 5 out of 5 stars

I felt my concerns were listened to

I felt my concerns were listened to. and I was able to discuss and felt more comfortable with the process.

10 October 2025
HealthHero logo

Reply from HealthHero

thank you, Susan, for taking the time to leave this lovely review!

Rated 5 out of 5 stars

The process

The process, asking questions up front on the questionnaire & apt booking went so smoothly.
Then GP in question was fantastic. Asked the right questions, the answers I felt were listened to. I felt no judgement - no forced opinions, it was great.
I will certainly use HealthHero services again & I will be letting others know of this service. Can't fault it, fantastic service.

30 September 2025
HealthHero logo

Reply from HealthHero

thank you Clarinda!! we really appreciate your kind review

Rated 5 out of 5 stars

7 days a week at convenient times

Great service provided to all Marks and Spencer employees. I got my appointment on a Sunday morning, got a prescription for antibiotics and collected them from my local pharmacy within an hour

5 October 2025
Unprompted review
HealthHero logo

Reply from HealthHero

thank you, Karina - really glad to read you had a great experience!

Rated 5 out of 5 stars

Dr Fasi Ullah was a friendly doctor…

Dr Fasi Ullah was a friendly doctor whom I felt at ease with immediately. He was understanding and supportive. Fantastic service

30 September 2025
HealthHero logo

Reply from HealthHero

thank you so much Sharon - we love reading happy reviews!!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look