Healthians Reviews 

My insurer Acko setup my annual health check up blood collection with Healthians. The company confirmed the appointment on what's app and on the day they sent a tracking ID along with number of technician. However, the tracking ID shows the time for technician to arrive continually increasing. Tried calling the technician several times who never answered the call. Tried calling Healthians customer care who put me on automated customer support and pressing any option there transfers to their useless what's app bot. Super unhelpful. A wannabe company trying to implement tech without doing their basic job. Avoid this company for your health reports. Totally unreliable. Acko, please make note of my feedback and choose better Partners for yourself and your policyholders.

I have been a loyal Healthians customer for years, but my recent experience has been extremely disappointing and frustrating.

I wanted to book regular routine tests for my family along with an allergy test for my son. However, due to a limitation in the app (it wasn’t allowing me to add all four tests together), I had to cancel the allergy test under my son’s name temporarily and planned to add it later. When the sample collection executive arrived, I clearly explained the situation and told him the allergy test was for my son — not for me. He said he would get it added and assured me it was done correctly.

Later, when I checked the reports in the evening, I was shocked to see the allergy test listed under my name instead of my son’s. I immediately contacted the executive and informed him of the mistake. He claimed he “thought” I wanted it for myself — which was completely untrue. I even showed him the proof that the test was initially booked for my son and canceled only because of the app’s limitation.

He promised to check with his supervisor and get back to me, but there was no response for two days. When I called again, he said they couldn’t do anything since the report had already been generated — which I hadn’t even received at that point! Moreover, I was told that if I still wanted the test done for my son, I would have to pay again.

To make matters worse, the allergy test report was uploaded just 15 minutes before my call with Rahul from customer service, even though I had clearly stated multiple times that I did not want the test for myself. I don’t have any allergies, so why would I waste money on such a test?

This entire experience — from the sample collection to the poor customer service and refusal to resolve their mistake — has been nothing short of pathetic. If this issue is not resolved, I will stop using Healthians altogether and advise others to be cautious as well.

Reports asked are delayed a lot . No support on chat or call received . While booking prompt but when delivery of report expected on time after taking money super Bad

Given a choice, I would have rated Healthians 0. They have no service standards — first, they failed to come on the scheduled time, then rescheduled to the next day, and later completely messed up the invoice. Despite repeated follow-ups, they could not provide the required invoice, and now the sales person Mr Prince Sharma has even stopped taking my calls.

This experience has completely shaken my trust, even in the accuracy of their blood tests. I will not recommend Healthians to anyone.

False marketing commitments about timeline to send the Test Report. Even pricing also not clear. Unethical business practices followed. Highly unprofessional company. Frauds.

Worst service I have received sunday morning my husband has given blood samples for Thyroid and Lipid profile yesterday evening I received thyroid report still I have not received Lipid profile report and they're not responding also properly.
When they need to sell the package they'll call so many times, now when we need to speak with them they'll not respond properly.

Review:

Appointment Failed: Healthians scheduled a 9:00 am blood collection for my heart-patient father-in-law. Nobody showed up—or contacted us—until 10:30 am, Then we unexpectedly received a glucose report we never requested.

Unprofessional & Unreliable: This level of service is unacceptable, especially for critical care.

Wrong or Incomplete
Poor Customer Support: long hold times, dropped calls, and unhelpful responses.

Potentially Dangerous Errors: Broader reporting highlights serious accuracy concerns—incorrect blood group results, wildly divergent lab values, and misdiagnoses—that can put lives at risk .

Never ever Recommended.....

Trust me this 5 star reviews are fake . There workers are crack head the guy started calling me at 5 o’clock and texting again and again Maam Aapki booking kardu I said this is not the right time to call and text and they have made 4 calls again at 5:20

Worst service ever, the address mentioned was wrong for the sample collection,the reports vl b received after 2 days and 6 hrs and they didn't inform at the time of booking and confirmation of the booking,need to follow by me only and no proper response, along vth that the managers ,seniors , booking agents all leave by the time v call them hope 6:30 pm is not a leaving time for the day of seniors or managers,worst services ever seen.They r just playing with our healths.

Nice and hassle-free

Even after sharing the details over the whatsapp, the agent isn't responding.. you are here to provide the services, or to gain the attention? Shared prescriptions have every details like hospital name, patient name, test name, date, stamp of the hospital..Still the agent says, it doesn't have the details of the test, hospital name..Insane this is

Experience with Healthians was good. I like how quick the service is provided. The package I took was affordable for the whole body checkup. My reports also came back the same day.

Customer care service is third class and no priority is given to customer after they receive payment of their order and for new customers they keep calling and convincing and after sales third class service

incomplete reports and once the test came it didn't show what was originally included in the test but I took the test to see blood sugar and that didn't come.
at first sample collector was creepy and they kind of made advances, once I got the report, I couldn't get in touch with the support - call support asks to connect on WhatsApp and on WhatsApp it asks to connect on call 🤷🤷 scheduled consultation through app for Tuesday, no call received
nothing
it's scam

I got a test done yesterday, and even now, the results are incomplete. That in itself is unacceptable—but what’s worse is the absolute lack of support. I’ve tried every possible channel—chat, phone calls, you name it. Each time, I’ve waited over 15 minutes, only to be met with silence. No response. No resolution. Just wasted time and mounting irritation. Booking ID: 14788367579
I had asked for NS1 antigen test and Vitamin D3 and both are missing in the report and worse, NO HELP whatsoever!!!

I just received a call after posting this review and I wish the call had come before.

I am not getting confident report is right or wrong. There is no sla to release the report on time. Taking to much time to release the report.

I booked tests for mother. The person came on time and good service. Report bhi same day per mil gai thi.

I booked an X-ray appointment for my dad through this app. When we reached the center, they refused the booking, saying Healthians hasn’t been paying them, so they’re not accepting appointments. They also haven’t answered calls or processed my refund. Avoid this app.

I've got tests done from healthians many a times for me and my family members...have had a good experience everytime...when I compare with the sample collectors from other labs I find healthians sample collectors to be better in terms of hygiene and also they make the sample collection quite painless. Even my 7 year old daughter didn't cry when she got tested once. Their reports are also on time and very detailed yet easy to understand.

Reminder for dr consultation 3 times but no response from the company.
Crap service.