Healthier Weight Reviews 

1,251
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From when I first rang healthier weight I was fully supported by the team. Helena was lovely she gave me all the information I needed to make the decision. Sam and Angela was fully supportive about th... See more

Rated 5 out of 5 stars

I had bariatric surgery 5 weeks ago. I can honestly say that I could not have gone through with this procedure without Healthier Weight. They organised everything for me. From the initial consultation... See more

Company replied

Rated 5 out of 5 stars

I contacted Healthier Weight as I required a Gall Bladder removal operation. Due to a upcoming holiday I only had a short window to get the operation done. Helena was a great help with this and despit... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... See more

Company replied

Company details

  1. Weight-Loss Service
  2. Fitness and nutrition

Information provided by various external sources

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,251)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Healthier weight staff were and are…however

Healthier weight staff were and are amazing at keeping in touch and explaining everything. Wasn’t so impressed with St Ellen’s hospital in Livingston. The day of my op I was taken to an office to be admitted, after being admitted by the nurse, spoken to by the surgeon and anaesthetist I was then left sitting in the office for an hour by myself before my surgery. I was advised to change into my hospital gown and then walked through reception past visitors and patients waiting to be admitted in my gown and white stockings, I felt embarrassed and humiliated. I had my overnight bag with me and was told just to leave it on the floor outside the operating theatre as they didn’t know where I was going after my surgery. The morning after surgery I asked if there was a room I could get washed in and I was told no I had to just use the toilet with the small hand wash sink that myself and the 3 other patients had been using throughout the night. I was brought my discharge meds by the nurse at 8am and advised I could leave when my husband arrived to pick me up, the surgeon didn’t even come round to speak to patients after surgery or before discharge so I had no idea if everything went well or not. I saved for a long time to go private but this experience has made me so thankful for our NHS as going private is not all it’s cracked up to be

28 May 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for taking the time to write a review – we are sorry to hear that your experince with the hospital was not what you have hoped it would be. We will make sure to pass this feedback onto the hospital. We are happy that you are pleased with the service you have recived from our medical and patient support team. We look forward to following your journey and supporting you along the way!

Warmest Regards,

HW

Rated 4 out of 5 stars

Healthier Weight have been very…

Healthier Weight have been very supportive through my bariatric journey. Aftercare has been good and staff are extremely supportive and friendly. The only thing I would suggest, and it is a small thing, is that there is a bit more post op general information given out that you can refer to rather than picking up phone.

15 May 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Kathleen,

Thank you for sharing your positive experience with us, we have passed your feedback to our team.

We send a pre and post-surgery information email out which takes you to our patient area, all the information is on our website. We do understand that this can be over looked but are happy to answer any questions or concerns over the phone, through our app or via email when necessary.

Warmest Regards,

HW

Rated 5 out of 5 stars

Gastric sleeve surgery

I came to healthier weight for my gastric sleeve surgery. They have been great all the way through my treatment and my after care, which I am still receiving x

27 March 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Kat,

Thank you for your review – we take pride in what we do so we really appreciate your positive feedback.

Warmest Regards,

HW

Rated 5 out of 5 stars

Absolutely Amazing Company!

I am so pleased that I chose to have a gastric sleeve with Healthier Weight! From the minute I first made contact they have been nothing but honest, supportive, informative and so helpful. The whole process from enquiring, to booking, to the operation and finally to the aftercare has been so smooth and I cannot yet find any fault with Healthier Weight. The support I have received is amazing and I would totally recommend them to anyone wishing to have weight loss surgery.

23 April 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Emma,

Thank you for taking the time to write a review, we are delighted that you have chosen us for your surgery.

We look forward to supporting you for the rest of your journey!

Warmest Regards,

HW

Rated 5 out of 5 stars

3 month follow-up call...

3 month follow-up call...full of support, praise, encouragement, answers and helpful suggestions. Feeling very much supported!

24 April 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Gillian,

Thank you for your review – we have passed your feedback to the relevant team member.

Warmest Regards,

HW

Rated 5 out of 5 stars

Excellent service

Amazing team of staff so very helpful supportive and positive. Admin team are good.
Sally the nurse at the Birmingham clinic is fantastic she is so positive and always supportive I always feel so positive when. I have been to see her

23 April 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Amanda, we are happy that you felt supported and that your experience with us has been positive.

We will pass your feedback onto Sally and the rest of the team.

Warmest Regards,

HW

Rated 5 out of 5 stars

Outstanding

Healthier Weight have been a Huge support from the moment I contacted them pre surgery and for the next 2 years. Any questions or concerns I have had have been answered straight away and are always at the end of the phone if needed. I highly recommend them and thank them all so much for helping me on my journey

27 February 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your kind words, we are delighted that you have felt supported throughout your journey and that we have been able to answer all of your questions/concerns in a timely manner.

Warmest Regards,

HW

Rated 5 out of 5 stars

Without a doubt one of the best…

Without a doubt one of the best decisions of my life and if I knew this company were this good and eliminated the worry I would have don’t this 5 years earlier. Also the aftercare is exceptional and consistent. Very happy with healthier weight. 👍👍👍

20 April 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Matthew, we are so pleased to read this and look forward to continuing our support throughout your journey.

We a delighted to have you as a patient!

Warmest Regards,

HW

Rated 5 out of 5 stars

I’m now 4 stone down 6 months post op

I’m now 4 stone down 6 months post op. My painful plantar fasciitis is gone and I am healthier and happier than I have been for years. I feel like the support from the nurses post op has been great and the actual hospital experience was also excellent

19 October 2023
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Andrea, it is so lovely to hear about the positive changes that have come from having your procedure. We look forward to following your journey and supporting you throughout.

Warmest Regards,

HW

Rated 5 out of 5 stars

Heather M went above and beyond for me

Heather M went above and beyond for me, organising everything with customer services that far exceeded my expectations and chasing up to clarify I had everything I needed pre op. If the hospital care is at the same service level as provided by Heather M, I know I have no concerns and I will be in the hands of an excellent team. I couldn’t be more grateful.

18 April 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Hi there, thank you for your review. We are happy to hear that you have felt supported, particularly by Heather. We have passed on your kind feedback.

We look forward to following your journey!

Warmest Regards,

HW

Rated 5 out of 5 stars

The best hospital

The best hospital - knowledgeable staff, friendly, helpful, nothing is too much trouble. Made a stressful time so much better. Highly recommend

15 April 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for review Jo, that is so lovely to read. Thank you for recommending us!

Warmest Regards,

HW

Rated 5 out of 5 stars

Great experience from start

Great experience from start. Lovely consultant did my operation, explained everything before. Great service whilst I was in hospital, just a day case. Great aftercare, even after the 2 years. Everyone is always so friendly and kind. Would definitely recommend

10 April 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Jayne, it is wonderful to hear about your experience. All of our teams are dedicated to providing our patients with great service!

As a patient for life, we look forward to staying in touch with you if you ever need any guidance!

Warmest Regards,

HW

Rated 5 out of 5 stars

Healthier Weight - helping me get my life back

I’ve been considering WLS for around 10 years and my research kept bringing me back to Healthier Weight. I joined some Facebook groups to seek real people’s recommendations which helped make my mind up. I had a call with a member of the team (enquiry form filled out at 6.30 am and a call by 9.20am) and booked a video consult with my surgeon. This call was thorough and I felt I could ask questions. Mr Jambulingam explained the pros and cons of each procedure and answered all my questions and booked a provisional date. A few days later spoke to the team and booked my date for 3 weeks later. The whole HW team are incredible and so lovely to talk to. The dietician was very informative as were the nurses calls. The pre op was simple and straightforward as well. On op day the whole team at Bushey Spire were attentive and I felt so comfortable from the moment I met the anaesthetist and Mr Jambulingam, to walking down to the theatre. The aftercare was second to none. Even when I needed extra meds during the night! Recovery has been straightforward and the follow up calls with the nursing team reassured me I was doing everything right. 5 weeks out I’m so glad I chose Healthier Weight and I would recommend them to everyone. I wish I could personally thank the whole team!

27 February 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Lucy,

Thank your for taking the time to write this heartfelt review. We are so pleased to hear about your experience with us - it is important to us that our service is efficient, thorough and informative. Out Aftercare team look forward to supporting you for many years to come.

We will make sure to pass along your positive feedback to the hospital as well.

Thank you for recommending us - we are excited to have you as a patient and look forward to following your journey!

Warmest Regards,

HW

Rated 5 out of 5 stars

Gallbladder removal

I had my gallbladder removed recently. I was amazed by how quick the process was. Everyone I spoke to was incredibly helpful and attentive.

16 February 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Tamsin, we are so glad to hear this.

Warmest Regards,

HW

Rated 1 out of 5 stars

Gastric band

I had my procedure due to a friend who had a positive outcome. But I don't think I am. I am two years post and healthier weight didn't really offer much support in the two years. Now I'm two years out and problems have occurred I doubt they will support. They are quick in taking money

21 March 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Hello,

Thank you for your review.

In February 2023 you raised concerns regarding the problems you are experiencing – a nurse call was arranged and you received medical advice on that same day, as well as follow-up support from our nurses two and four days after. We contacted you twice after February with regards to arranging an adjustment and to follow up after the adjustment.

Gastric band patients who are within aftercare receive scheduled 4-week follow-up calls after every adjustment. The number of adjustments required is different for each patient, and thus, the scheduled nurse calls may be more or less frequent. Irrespective of this, patients are always encouraged to contact us whenever they need support, as our Patient Support Team and nurses are always happy to provide support. This applies to all patients, whether they are within or outside of aftercare.

Following your review, our Patient Support Team and nurses have tried to contact you on four occasions, though we have only managed to speak with you once. Please do get in touch as we are keen on helping you with your current problems.

Please remember that we have an open-door policy and are always happy to provide support and guidance.

Warmest Regards,

HW

Rated 2 out of 5 stars

Hi the operation was very good but I…

Hi the operation was very good but I feel the after care is needing a lot of attention.
I missed a call for my 3 check up. I phoned and couldn’t get an answer. No one contacted me again and still have had no contact from anyone
I also was home for 2 weeks when I got your pack with my medical card and paper work and saying what I should be eating and not and when I could start working which I feel is to late. I think that should be with me the next couple of days or when I left the hospital

16 February 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Amanda,

Thank you for your review - we are happy to hear that your procedure went well.

Whenever you miss a nurse call, please contact our Patient Support Team, who will be more than happy to re-arrange the call. This is the easiest and quickest way for us to ensure appropriate assistance for our patients. If you give us a call, and it goes unanswered, please remember to leave a voicemail so that we can return your call swiftly.

With regards to post-operative guidance, all patients are sent dietary guidance prior to surgery to ensure they feel prepared.

Warmest Regards,

HW

Rated 5 out of 5 stars

Gallbladder removal

I had my gallbladder removed with healthier weight it was so easy and pain free, staff were excellent and recovery was very quick, Burcot Hall hospital was so nice and comfortable and the staff really made my stay as good as possible
Thank you

16 February 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your reply Julie, we are pleased to hear about your seamless experience with us. Thank you for choosing Healthier Weight!

Warmest Regards,

HW

Rated 4 out of 5 stars

Very efficient and did as was promised

Very efficient and did as was promised.
Only downsides, because I was dealing with your company and Spire Hospital I was asked the same questions time and again. Also, as you offer the fixed price surgery for gallbladder removal it is a little disconcerting to have constant references to weight loss surgery in the company name and more particularly in the documentation (eg terms and conditions).
I now look forward to receiving my post operative appointment with the surgeon.l

10 February 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Margaret, we are pleased to hear that your procedure went well.

We do acknowledge that the pre-operative stage can feel overwhelming, due to the medical checks in place and amount of information given to patients during this time. It is, however, an important process which ensures patient care and safety.

With this being said, we are always looking for ways to improve and streamline our ways of communication and we
appreciate your feedback!

Warmest Regards,

HW

Rated 4 out of 5 stars

Very good experience so far

Very good experience so far. The only improvement I can ask for is that follow up telephone check ins are booked in advance with agreed time and date, as being a working woman I have missed a number of them as I have been working and wasn't expecting the call.

10 March 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for your review Lara - we are pleased to hear that your experience has been good so far.

We are always happy to re-arrange, and where possible, pre-arrange calls to best accommodate the schedules of our patients. Please do request this and our Patient Support Team will be happy to assist accordingly.

Warmest Regards,

HW

Rated 5 out of 5 stars

Absolutely fantastic so many years post…

Absolutely fantastic so many years post op in fact 8 years and these guys are still 100% behind and supporting me, Sally who supports me with my band adjustments over the years and now the lovely George the nutritionist who have been supporting since November and has helped me understand about what food choices to make and how it all works, everything we think we know but maybe just need it put in a different way George has been absolutely fantastic and I am going to miss him🥰

8 March 2024
Healthier Weight logo

Reply from Healthier Weight

Thank you for this wonderful review Gianna, we are truly appreciative. We are proud to have you as a patient and will always be here to support you whenever you need us.

Your kind words have been passed on to Sally and George!

Warmest Regards,

HW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look