From when I first rang healthier weight I was fully supported by the team. Helena was lovely she gave me all the information I needed to make the decision. Sam and Angela was fully supportive about th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had bariatric surgery 5 weeks ago. I can honestly say that I could not have gone through with this procedure without Healthier Weight. They organised everything for me. From the initial consultation... See more
Company replied
I contacted Healthier Weight as I required a Gall Bladder removal operation. Due to a upcoming holiday I only had a short window to get the operation done. Helena was a great help with this and despit... See more
Company replied
Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... See more
Company replied
Company details
Information provided by various external sources
Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.
Contact info
11 Highfield Road, B15 3DU, Birmingham, United Kingdom
- 0121 693 4488
- enquiries@healthierweight.co.uk
- healthierweight.co.uk
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot praise the staff enough
I cannot praise the staff enough. Always ring when they say they will. Everybody I have spoken to has been kind, caring, professional, understanding, friendly and polite. Great customer service is rare these days but Healthier Weight has the best.
22 November 2023
Reply from Healthier Weight
Thank you so much for your review, and for your kind words. We are so pleased to hear about your experience with us and look forward to continuing our support for you on your journey.
Warmest Regards,
HW
The support
The support, professionalism and organisation has been excellent throughout. I cannot thank healthier weight enough. Always there for questions and advice along each step of the journey.
21 October 2023
Reply from Healthier Weight
Thank you for your review Sally - we really appreciate your feedback and are so happy to hear that your experience has been excellent. We look forward to supporting you throughout your journey.
Warmest Regards,
HW
Clear and thorough discussion with Jo
17 November 2023
Reply from Healthier Weight
Thank you for your review Angell - we will make sure to pass your feedback on to nurse Jo.
Warmest Regards,
HW
Jackie was so helpful in looking for an…
Jackie was so helpful in looking for an appointment and providing me with additional information for getting to you
20 November 2023
Reply from Healthier Weight
Thank you for your review Liz. We are happy that you have received the help you were looking for. Your feedback has been passed on to Jackie.
Warmest Regards,
HW
Very informative
Very informative, give you as much time to consider all your options, and talk you through every step of your journey, send you regular txts, emails, phone calls to check in on you, wouldn’t hesitate to recommend.
19 October 2023
Reply from Healthier Weight
Thank you for your review Beverley - we are so pleased to hear that you have felt well-informed and supported throughout your journey so far.
With us, you are a patient for life. We look forward to following your journey and continuing our support throughout.
Warmest Regards,
HW
Professional service 💯
Professional service especially the amazing Nurse Sally, brilliant rapport & so supportive in every way
9 November 2023
Reply from Healthier Weight
Thank you for your kind review - we will make sure to pass your feedback on to Sally as well.
We are pleased to have you as a patient!
Warmest Regards,
HW
A really great service
9 months post op and I’m so grateful to Ms Singhal and the team at Solihull for giving me my life back and for the ongoing support from Healthier Weight for the great after care service. Everyone is so helpful and nothing is too much trouble.
7 November 2023
Reply from Healthier Weight
Thank you for your review Mrs Kilcawley. We are so pleased to hear from you at 9 months post-op and appreciate your fantastic feedback regarding our Aftercare.
We look forward to continuing our support going forward!
Warmest Regards,
HW
The procedure and consistent follow up…
The procedure and consistent follow up helped a lot. I will recommend again and again. Very pro job👌🏽.
26 September 2023
Reply from Healthier Weight
Thank you for your review Esther, that is just fantastic to hear. We look forward to following up with you on your journey!
Warmest Regards,
HW
5* Service. Highly recommend
Fantastic experience, and couldn't find one fault. From the initial consultation, to the pre op to after care, the team are fantastic. Mr Singhal was exceptional and his passion shines through. The healthier weight team are so friendly, welcoming and dedicated to ensuring you have a positive experience. Couldn't praise this company enough and wouldn't hesitate to go back for procedures in the future. My pre Op nurse at Burcot hospital was lovely and came and saw me the next day to see how I was. Exceptional service.
Thank you for changing my life.
1 October 2023
Unprompted review
Reply from Healthier Weight
Hi Simon,
Thank you so much for your review. It is fantastic to read about your experience with us. We truly appreciate the kind feedback about our patient care - we will make sure to pass on your comments to the various teams, including Mr Singhal and Burcot Hospital.
Thank you for being our patient - we look forward to following your journey and supporting you throughout.
Warmest Regards,
HW
Follow up from my op has been great
Follow up from my op has been great - well impressed.
3 October 2023
Reply from Healthier Weight
Thank you for your review Sandra, we look forward to following up with you throughout your journey.
Warmest Regards,
HW
Brilliant service
Brilliant service! Everyone I’ve been in contact with has been so helpful. Would definitely recommend to anyone.
30 September 2023
Reply from Healthier Weight
Thank you for your review Margaret. It is lovely to hear that you would recommend our services to others.
Warmest Regards,
HW
Reply from Healthier Weight
Thank you for your review Lisa, we appreciate it.
Warmest Regards,
HW
Friendly and informative
Friendly and informative, nothing too much trouble or question too silly. Lots of information and checks I was super informed and really put at ease. Great hospital (ramsay oaklands) and fantastic surgeon (Mr Madhok)
19 October 2023
Reply from Healthier Weight
Thank you for your review Laura, we are so happy to hear that you have felt well-supported and informed.
Warmest Regards,
HW
Amazing
Great communication for day 1
Very understanding staff, supportive & knowledgeable of various procedures
Staff went above & beyond to help in my situation
100% there for me every-time I needed answers
3 weeks post op extremely happy
Would definitely recommend Healthier Weight for
anyone looking for a 1st Class Bariatric Surgery
23 September 2023
Reply from Healthier Weight
Thank you for your heart-warming review. We are so pleased to hear about your positive impression of our staff - we all care deeply for our patients and strive to do our best daily.
We are delighted to have you as a patient and are so excited to follow your journey!
Warmest Regards,
HW
This weight loss procedure changed my…
This weight loss procedure changed my life for good, my surgeon all the nurses were great.
24 September 2023
Reply from Healthier Weight
Thank you very much for your review Temitope. We are so happy to hear that your procedure has been life-changing - we look forward to following your journey and supporting you throughout.
Warmest Regards,
HW
Wonderful aftercare
Healthier weight is the only company I have been to there Aftercare is way better than the last time
If out of 10 I would have to give 9½
I receive calls to make sure I am recovering ok
I had a previous procedure back in 2019 and never received the aftercare as much as I have now
I would recommend Healthier Weight to anyone looking recomdations
23 September 2023
Reply from Healthier Weight
Thank you for your kind review Dana. We are pleased to have you as a patient and it is fantastic to hear that you are happy with our Aftercare. Thank you for recommending our services.
We look forward to supporting you throughout your journey!
Warmest Regards,
HW
Bariatric procedure
There were just a couple of things that could have been done differently, the consultation, we were only given a days notice, and after giving information about my wife’s Dementia, we were kept waiting on the day of the op for three and a half hours, everything else was great and the op was a complete success.
21 September 2023
Reply from Healthier Weight
Thank you for your review Michael - we appreciate your feedback and will look into how we can improve going forward.
We are happy to hear that your experience has been otherwise great and we look forward to following your journey!
Warmest Regards,
HW
Recommend
Straightforward process, great surgeon. Only reason I haven't given 5 stars is because the communication between HW and the hospital needs to improve. There was conflicting info depending on who I spoke to. Otherwise all good.
23 August 2023
Reply from Healthier Weight
Thank you for your review Clare. Your feedback is important for the continuous improvement of our services. We will look into this and take your comments on board.
We are happy to have you as a patient and look forward to following your journey.
Warmest Regards,
HW
Fantastic from start to finish and then above and beyond
I had a gastric bypass op 10 years ago. I contacted the customer care/advice for reassurance about stomached pains (unrelated to op) and was impressed how they are still there for me with support and advice. Thank you Healthier Weight
3 October 2023
Reply from Healthier Weight
Thank you for your review Hazel - we are so happy to read this. With us, you are a patient for life. We look forward to always supporting you!
Warmest Regards,
HW
Fast and efficient service.
26 September 2023
Reply from Healthier Weight
Thank you for your review Simon.
Warmest Regards,
HW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.