Healthier Weight Reviews 

1,252
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Everything was very easy from the first phonecall to make enquiries about gallbladder removal. Everyone was really helpful and about 2.5 weeks after my first call surgery was done. Best decision I mad... See more

Rated 5 out of 5 stars

From when I first rang healthier weight I was fully supported by the team. Helena was lovely she gave me all the information I needed to make the decision. Sam and Angela was fully supportive about th... See more

Rated 5 out of 5 stars

I had bariatric surgery 5 weeks ago. I can honestly say that I could not have gone through with this procedure without Healthier Weight. They organised everything for me. From the initial consultation... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... See more

Company replied

Company details

  1. Weight-Loss Service
  2. Fitness and nutrition

Information provided by various external sources

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.4

All reviews

(1,252)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and friendly staff excellent…

Helpful and friendly staff excellent aftercare I would definitely recommend to a friend

7 February 2024
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Reply from Healthier Weight

Thank you for your review Claire, we are happy to hear that!

Warmest Regards,

HW

Rated 5 out of 5 stars

I am very happy with the service I…

I am very happy with the service I received from the beginning and continously...all the staff are very friendly and easy to talk to.
Mr Singhal done my sleeve and I couldn't be happier.

25 January 2024
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Reply from Healthier Weight

Thank you for your review - we are so happy to hear about your positive experience. Communication is truly key and we look forward to continuing our support for you throughout your journey!

Warmest Regards,

HW

Rated 2 out of 5 stars

No suitable post-op care

The pre-op conversations were average and seemed to revolve around making sure that I was going to pay for the surgery, not around the care in general. Post-op I received unscheduled calls (which weren't rescheduled when I told the caller that I wasn't available) and I was informed that an appointment with a nutritionist was something that I had to arrange myself despite it being listed as part of the package that I had paid for. I am relying on social media and online literature to carry on my own post-op care and to bumble through the nutritional side of things.

8 January 2024
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Reply from Healthier Weight

Hi Lotte,

We are sorry to read your review.

The pre-operative stage of our service has many components, both from a medical and an administrative perspective. Patients are provided with vast nutritional guidance before surgery, regarding both the pre-operative diet and the post-operative dietary stages. Our nurses also carry out their pre-operative calls with patients and are always happy to speak with patients if any additional support is required.

Ensuring that patients feel ready and prepared for surgery is extremely important to us, which why these procedures are in place. We are sorry to hear that you were not satisfied with the pre-operative conversations.

After surgery, there are a list of scheduled post-operative calls in place. The initial calls are from our nurses at 3 days, 10 days, 3 weeks and 8 weeks post-operation. We understand that many of our patients have busy schedules and are more than happy to re-schedule the calls if necessary, as they are crucial during the healing stages. Follow-up emails are furthermore sent after any unanswered calls.

We are sorry to hear that you feel on your own regarding post-operative nutrition. We have developed lots of nutritional guidance, all of which is sent to patients via e-mail and is further available on our website and the Healthier Weight app. The app further includes our on-demand dietician appointments, which patients schedule themselves to fit their schedules.

We have an open-door policy for all patients and encourage patients to contact our Patient Support aftercare team with any dietary or general post-operative questions they may have.

We look forward to following your journey.

Warmest Regards,

HW

Rated 5 out of 5 stars

It will soon be my two year anniversary…

It will soon be my two year anniversary from having a gastric sleeve organised with healthier weight the staff etc have been great always been on the other end of the phone when I needed them, they also checked up and called many times to see how I was getting and thats the whole two years not just the first month . My surgeon Rishi Singhal top man true professional in his job 👏 New me = New life = Healthy life . 26/01/22

19 January 2024
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Reply from Healthier Weight

Hi Johnson,

Thank you for your review - we are so pleased to hear about your experience. We have enjoyed supporting you on your journey so far and look forward to continuing our support for many years to come. With us you are a patient for life.

Thank you for choosing Healthier Weight - congratulations on your new healthy life!

Warmest Regards,

HW

Rated 5 out of 5 stars

So far in my journey the experience has…

So far in my journey the experience has been excellent. The standard of customer service is 100% and any issues/queries/concerns have been dealt with very efficiently and both myself and my daughter have been put at ease. I would certainly recommend Healthier Weight.

17 January 2024
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Reply from Healthier Weight

Hi Mandy,

Thank you for your kind review. We are so delighted to read about your experience - it reflects the patient care we strive to provide daily.

We look forward to following your journey and supporting you throughout!

Warmest Regards,

HW

Rated 4 out of 5 stars

Gallbladder Removal

Contact from the team was quick, friendly and I could have had my operation within 3 weeks of initial contact, although I chose a longer lead in time to suit existing commitments.
The cost is all-inclusive, no hidden fees although you are asked to swipe your card at the hospital as standard.
Mr Jumbulingham at Spire Bushey was brilliant, my wounds are well healed and very neat. The staff at the hospital were all brilliant, spotlessly clean room and no difference in treatment than had I booked with the hospital directly.
My only feedback is that I had a suspected stone stuck in my bile ducts the week ahead of surgery, this was beyond healthier weights remit and so I needed to arrange scans direct with Mr Jumbulingham which seemed to throw the customer care team at healthier weight as they weren't sure how to put me in contact with him (he did actually text/call me directly which I felt was above and beyond and very appreciated).
All of the emails I received from healthier weight were about weight loss surgery, I would suggest that some gallbladder literature is prepared as a lot of the information was completely irrelevant to me!
Overall a brilliant experience and I would recommend healthier weight and Mr Jumbulingham to others!

16 December 2023
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Reply from Healthier Weight

Hi Ms W,

Thank you for your review and thank you for recommending our service. We are pleased to hear that the surgery went well and that you received brilliant care at the hospital.

We are sorry to hear that you received incorrect emails that were not relevant to your surgery. This is not standard procedure and we will look into this matter, to ensure that this does not happen again.

Warmest Regards,

HW

Rated 5 out of 5 stars

Amazing staff and service

Staff were absolutely amazing I booked my surgery whilst on holiday and they were so accommodating to the time difference including my consultation with my surgeon any questions I had they awnsered they were so polite and helpful. They made my pre opp experience better then I could have imagined I haven’t had my opp yet but I can’t imagine a better company to go through. They were so easy to get in touch with never mind how quick the my process was took me 3 days from my first initial reach out to actually having a surgery date

9 January 2024
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Reply from Healthier Weight

Hi Madison,

Thank you for your review - it is fantastic to hear about your positive pre-op experience. We always do our best to accommodate our patients, to ensure a seamless journey.

We wish you a speedy recovery and look forward to continuing our support for you post-surgery!

Warmest Regards,

HW

Rated 5 out of 5 stars

Changed my life and given me better health

After being denied by a different company due to health reasons, Healthier weight were amazing they put me at ease throughout the process. Mr singhal was amazing and put me at so much ease and made me laugh and smile- which helped the pre op nerves on the day! Everyone was so amazing and the aftercare has been fab too! Would definitely recommend to anyone!

28 November 2023
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Reply from Healthier Weight

Hi Helenor,

Thank you for your kind review - we are so pleased to hear about your experience with us. We are happy to have you as a patient and look forward to supporting you for years to come!

Warmest Regards,

HW

Rated 5 out of 5 stars

Highly recommend

Prof Singhal was brilliant from start to finish and the nursing, physio, dietician, and admin team have done and continue to do an amazing job. I couldn’t be happier

28 November 2023
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Reply from Healthier Weight

Thank you for your review Hayley, we appreciate your kind words. Across all of our teams, we care deeply about our patients.

We look forward to following your journey and supporting you throughout!

Warmest Regards,

HW

Rated 4 out of 5 stars

Attentive nurses and great aftercare.

Attentive nurses and great aftercare.
The only reason I haven’t given a 5star is cos you are sent home with 1mth supply of laprozole and need the gp to get subsequent supplies

19 November 2023
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Reply from Healthier Weight

Thank you for your review Lilian.

Warmest Regards,

HW

Rated 5 out of 5 stars

Procedure was a dream the surgeon mr…

Procedure was a dream the surgeon mr singhal was amazing. I would go again 🤗

19 November 2023
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Reply from Healthier Weight

Thank you for review Tracy - we are so pleased to hear that and look forward to following your journey.

Warmest Regards,

HW

Rated 5 out of 5 stars

I received the best care

I received the best care, compassion, respect but most importantly all the doctors and nurses were so knowledgeable

10 November 2023
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Reply from Healthier Weight

Thank you for your review Tracee - that is lovely to hear. We are proud to work with experts in their field!

Warmest Regards,

HW

Rated 5 out of 5 stars

My whole experience with Healthier…

My whole experience with Healthier weight has been first class from the very start to my aftercare service , just finished my 2 year deal with HW , Thank you for your amazing staff

13 December 2023
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Reply from Healthier Weight

Thank you very much for your review. It is fantastic to hear that your experience with us has been amazing. With us you are a patient for life and we will continue to provide support if needed.

Warmest Regards,

HW

Rated 5 out of 5 stars

Highly recommend

Highly recommend- from initial consultation to surgery and now aftercare the care and support I have received has been exemplary.
Thank you Healthier weight for giving me my life back!

12 December 2023
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Reply from Healthier Weight

Thank you for your review - we are delighted to read your positive feedback and look forward to following your journey.

Warmest Regards,

HW

Rated 5 out of 5 stars

I had the Gastric sleeve through…

I had the Gastric sleeve through healthier weight and the care before and after has been fantastic. The team support you throughout the process and are always on the other end of the phone to answer any questions or concerns. The aftercare has been fantastic also. The nurses call you regularly post op and you can call anytime with any questions, worries etc. they have been really supportive and caring. I’m so glad I went through healthier weight!

8 November 2023
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Reply from Healthier Weight

Hi Jan,

Thank you for writing a review. It is fantastic to read about your positive experience with us. We are excited to have you as a patient and look forward to continuing our support throughout your journey.

Warmest Regards,

HW

Rated 5 out of 5 stars

professional and personal service.. highly recommended

From the first moment of enquiry…to the free consultation and follow up.. I have been super impressed with Healthier Weight . They give so much information , support , and everyone has been down to earth.. friendly and non pressuring . They have an excellent range of treatments and procedures, all with fantastic after care . Highly recommended !

21 November 2023
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Reply from Healthier Weight

Hi Neil,

Thank you for writing such a wonderful review and for recommending our service. Patient-care is at the core of what we do - we strive to provide outstanding support both pre- and post-operatively, so we are pleased that this has been your experience too.

We look forward to following your journey!

Warmest Regards,

HW

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