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HealthNet Reviews 

27,221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,992 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly nurses who provide reassuring guidance during appointments and make everyone feel at ease. People consistently note that the staff are exceptionally thorough when explaining medical procedures and answering questions. Reviewers also highlight the efficient delivery service, pointing out that couriers are polite, cheerful, and always arrive promptly within the scheduled windows. However, some reviewers were not happy with delivery scheduling issues, mentioning missed timeframes or incorrect drop-off locations. A few other people also felt that communication regarding urgent delivery updates could be improved when changes happen.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting prompt arrival times and accurate... See more

Staff

Clients share positive opinions on staff, frequently praising the knowledgeable and friendly nurses who... See more

Service

Reviewers highlight positive aspects of service, expressing deep appreciation and delight with the overall... See more

Order

Customers had positive experiences with order, reporting efficient processing and timely deliveries.... See more

User experience

Consumers find user_experience to be largely positive, highlighting supportive nurses who explain everything... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met the nurse online together with my husband (he has to do my injections until my hand pain reduces). She was really great - very easy to talk to, well informed and very good at illustrating and ch... See more

Rated 5 out of 5 stars

All went extremely well with your nurse Julie arriving on time. She explained everything as she gave me my first injection and answered the few questions I had. She is indeed an asset to your compan... See more

Rated 5 out of 5 stars

The nurse was warm, friendly, approachable, knowledgeable and put me immediately at ease at an uncertain time. Took time to treat me as a real person and was very professional, inspired trust and mad... See more

Rated 5 out of 5 stars

My visit from Danielle was really helpful. She explained everything clearly and was very reassuring. I know exactly what to look out for and where to seek help and reassurance if needed in the future.... See more


Company details

  1. #22 of 102 best companies in Pharmacy

About HealthNet

Written by the company

Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.

We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.

There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.

Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.

We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.

For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.

We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.

An overview of the services we offer for our patients is available here.

If you have any questions about HealthNet, and how our services work, please click here.

Patient Portal

Written by the company

Manage your order online!
Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.

Frequently Asked Questions

Answer your query in minutes.

Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.

Click here.


Contact info

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HealthNet's Digital Tool Guides

We have handy step-by-step guides on how to use our digital tools.

4.8

Excellent

TrustScore 5 out of 5

27k reviews

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4.8

All reviews

(27,221)

13,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivery

My delivery was on time, the only reason I have not given 5* is because I ordered a 5lt sharps box and only received a 3.5 lt one! Otherwise brilliant service as always.

28 August 2026
Rated 4 out of 5 stars

I’m perfectly satisfied…,but

I’m perfectly satisfied with the delivery but as I am disabled would like more time to answer the door. I almost missed the delivery as it takes me longer to answer the door. I was just in time to call out to the driver before he drove away.

28 August 2026
Rated 3 out of 5 stars

Not a good experience

Should have been delivered one day but came the next day. The tracking delivery is way out said there were 13 before me and it came 20 minutes later. Told by the courier the older generation (me) struggled with the internet!! As I don’t I was disgusted

27 August 2026
Rated 5 out of 5 stars

Mario was brilliant!

Mario was brilliant. He was friendly and engaged with easily with my partner and I, creating a relaxed environment. His instructions were very clear. He was calm, thorough and knowledgeable, answering any questions with confidence and ease. The virtual call was both informative and pleasureable.

28 August 2026

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