Health Outlet Store Reviews 

119
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Transparent transaction, honest business. Yefim walked us through his entire set up, showed us orders he was processing and made us feel secure and confident about the purchase. Their prices are the b... See more

Rated 5 out of 5 stars

Beyond Impressed!! I ordered the Inogen Rove 6. The price was excellent, especially for a brand new unit. My Item shipped USPS and required a signature which insured it wasn’t just dropped off on the... See more

Rated 5 out of 5 stars

Ordered an Inogen Rove 6 for my mother in law. Jed was extremely helpful and communicative as we struggled to get her prescription faxed. He expedited that process and promptly shipped the oxygen co... See more

Rated 4 out of 5 stars

The price was very reasonable compared to other highly overpriced stores the salespeople on the phone were really nice but have thick accents which make it harder to communicate and shipping was free... See more

Company details

  1. Medical Equipment Supplier

Written by the company

Welcome to Health Outlet Store – your trusted California-based provider of oxygen concentrators and accessories. We’re here to serve your respiratory care needs with quality, commitment, and compassion. We are a specialized store selling genuine Oxygen Concentrators and CPAP Machines. Our inventory boasts the latest in medical-grade oxygen therapy and sleep apnea solutions, designed to enhance your breathing, sleep quality, and overall health. By choosing us, you're ensuring access to industry-leading oxygen therapy solutions. You can always call, chat or email us, and we will answer you immediately, because we value our relationships with customers. We offer free 3-5 days delivery and also expedited 1-Day Air delivery in case of emergency. We ensure your health essentials reach you when you need them the most. Our pricing structure guarantees that you gain access to top-quality health products without straining your budget. Shop confidently with our 30-day money back guarantee. Choosing Health Outlet Store means opting for a service that understands the importance of your health journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

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4.8

All reviews

(119)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy purchasing experience

Good price, easy to purchase on the website, very fast shipping (the extra shipping fee was worth it). I needed to replace my CPAP with BiPAP and they had the latest Resmed BiPAP I needed in stock.

2 July 2025
Rated 2 out of 5 stars

Remember I shipped the battery back to…

Remember I shipped the battery back to you guys should be in your office by Monday post office was late over the weekend. remember I'm waiting on my refund you get the battery back you should get it back by the mall they had a delay with delivering the package.

24 February 2025
Health Outlet Store logo

Reply from Health Outlet Store

Hello Mark,

We’re sorry for the frustration you’ve experienced, and would like to clarify exactly what happened:

Battery Model & Specs
– We shipped you model BA-516, Inogen’s factory-specified 16-cell “double” battery. Per Inogen’s official documentation, it delivers roughly 10 hours on setting 2 and 13 hours on setting 1. Any discrepancies you saw on third-party listings (including Amazon) are unfortunately out of our control. Since we shipped a brand new unit from the original manufacturer there shouldn't have risen any concerns. However due to the differences on manufacturer's end, you noted that there were different Voltage specification on this battery compared to your old one. It didn't mean that it would have a lower capacity, nevertheless you requested a return.

Return & Refund Process
– You returned the battery via USPS, which arrived at our facility on March 5, 2025. We issued you a full refund the same evening. Depending on your bank, those funds should appear in your account within 3–5 business days.

Shipping Delay
– We regrettably saw a weekend delay on the carrier’s end. We process and hand off every return as quickly as possible, but once it’s with USPS, delivery timing is beyond our control. We’re reviewing our return-shipping options to minimize future delays.

We value your business and would welcome the opportunity to make this right. If you’d like to discuss further or have any remaining questions, please call us directly at 888-585-8288 or email info@healthoutletstore.com.

Thank you again for your patience. We hope you’ll consider updating your review once everything is fully resolved.

Warm regards,
The Health Outlet Store Team

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