Healthy Living Direct Reviews 

148
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

As what other people have complained about the call charges. They do pry on elderly people and they use Premium rate phone numbers. Can you explain Why ? My nan has spent over GBP 90 of call charges... See more

Company replied

Rated 1 out of 5 stars

The order arrived quite quickly and I chose to return 2 items. These were received by the company on June 18th (EVRI tracking) It is now July 10th, and I have STILL not been refunded! When I compla... See more

Company replied

Rated 1 out of 5 stars

I shall be reporting this company to trading standards. They are preying on elderly people who rarely have the skills to access online services so they are sent catalogues to entice them into buying u... See more

Company replied

Rated 2 out of 5 stars

Poor quality generic item. Mood not improved when subsequently found out that exactly the same thing is available from multiple sellers on ebay for 30% of the price Healthy Living Direct is charging f... See more

Company details

  1. Mobility equipment supplier
  2. Health and beauty shop

Written by the company

Healthy Living Direct is the main brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com


Contact info

1.4

Bad

TrustScore 1.5 out of 5

148 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.4

All reviews

(148)

12 reviews in the last 12 months

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Rated 4 out of 5 stars

Thank you for your brilliant service but postage was rather expensive

Thank you for the brilliant service and the excellent quality of the items purchased, only thing is I have been buying lots of goods online since lockdown and have a fairly good idea of postage costs, and I think the postage for size and wait of my parcel was a little over priced

1 October 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

I'm sorry to hear that you're unhappy with our postage charge. The £5.99 is a standard charge, so no matter the size, weight or amount of goods you order this price doesn't change. Thank you for your feedback.

Healthy Living Direct

Rated 3 out of 5 stars

Your postage is way too high!

Your postage is way too high for the price of some of your items. If for example you only want an item which is £4.99 you then need to pay £5.99 to have it delivered to your home. As a disabled customer who does buy a few of your products from your associate companies also, this can become unsustainable and I am thinking of not continuing to use you in the future purely due to to your high postage costs.

2 September 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

I'm sorry to hear that you're unhappy with our postage charge. The £5.99 is a standard charge, so no matter the size, weight or amount of goods you order this price doesn't change. Thank you for your feedback.

Healthy Living Direct

Rated 1 out of 5 stars

one more 1 star to add to the many

received 2 damaged sprays 3weeks ago, sent email and got an answer to say they would be replaced forthwith and they were very sorry, since then no more contact, even after more emails.
i have to agree with the many customers who rate this outfit the pits, needless to say i will not use them again!
Avoid like the plague!!!!!!!

16 August 2021
Unprompted review
Healthy Living Direct logo

Reply from Healthy Living Direct

I'm sorry that you've received a damaged parcel. After looking into this, I can see that a replacement order was dispatched to you, and was delivered yesterday. Could you confirm whether this order was intact? I apologise for all of the inconvenience caused.

Healthy Living Direct

Rated 4 out of 5 stars

GOOD VALUE OFFERS IF THEY CHARGE THE RIGHT PRICE WHEN ORDERED…

Everything I ordered came to me in good order, value and in good time but they overcharged me on some white sandals which were on offer for £6.99. They charged me £9.99. I complained on the day I ordered them and I got a email from Customer Services asking for more info. I duly sent this to them but to date have heard nothing. Their phone line is always busy and have to pay a premium cost, so they probably hope it will be forgotten.

11 August 2021
Rated 5 out of 5 stars

Water bottles

Very easy to use just the right size love them

3 August 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

Thank you for your feedback! We're glad you're happy with your purchase.

Healthy Living Direct

Rated 5 out of 5 stars

Excellent service

Excellent service thank you. Well packed and fast delivery.

2 August 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

Thank you for your feedback! We're glad you're happy with your purchase.

Healthy Living Direct

Rated 5 out of 5 stars

More Prompt Deliveries Please

I have given this rating because my order should have been delivered the next day. I know I placed the order on a Sunday so I expected it on Tuesday but it arrived Thursday after the courier site had said it would be delivered Friday. It would be very helpful if parcels could be delivered on time as each day I was out during the week I had to ask a neighbour if they could take the parcel in for me.

1 August 2021
Rated 5 out of 5 stars

Lovely goods delivered efficiently

Lovely goods delivered efficiently. Thank you.

1 August 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

Thank you for your feedback! We're glad you're happy with your purchase.

Healthy Living Direct

Rated 5 out of 5 stars

Good Buy

My Kaftan arrived quite quickly and I am very pleased with it. Would like to purchase another.

1 August 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

Thank you for your feedback! We're glad you're happy with your purchase.

Healthy Living Direct

Rated 5 out of 5 stars

Delightful Kimono

Lovely product, well made and nice material. Delivered promptly.

1 August 2021
Healthy Living Direct logo

Reply from Healthy Living Direct

Thank you for your feedback! We're glad you're happy with your purchase.

Healthy Living Direct

Rated 1 out of 5 stars

******DO NOT USE THIS COMPANY******…

******DO NOT USE THIS COMPANY****** Returned goods and expected full refund including postage. However, the company retained £10 of my money with no explanation.

20 July 2021
Unprompted review
Healthy Living Direct logo

Reply from Healthy Living Direct

I apologise that you have received an incomplete refund. Please could you provide your Order Number, and I will look into this for you?

Healthy Living Direct

Rated 4 out of 5 stars

No problems, good service

Ordered some gardening bits a few weeks back. Arrived on time and I'm suprised with the quality of the products. Seeing previous reviews I was a bit apprehensive. I can't fault the service or products with my experience.

23 June 2021
Unprompted review
Rated 1 out of 5 stars

Taking advantage of elderly customers

My 85yr old mum placed her own order and included a cheque which included around £6 postage. She incorrectly assumed the price was for a pack of assorted wool when it was actually for 1 ball and you had to select a colour which she hadnt done.When i realised i visited the contact us page of crafts and hobby and despite providing full name and address details received an email from HLD requesting this , 3 times i sent the address and asked them to destroy the cheque which was for around £20 , the wool itself was overpriced per ball
No reply from them, but today my mum received a ball of blue wool( why didnt you phone her or not process the order as it was completely unclear what she wanted ) but instead send a lucky dip choice which has now worked out at £20 yet available in any supermarket or home bargains for no more than £1.49. I was going to phone but the warnings about the premium rate charges customers are incurring has made me put this down to a bad experience

22 June 2021
Unprompted review
Healthy Living Direct logo

Reply from Healthy Living Direct

I apologise for the issues your mum faced when ordering from us. Please could you provide your Order Number, and I will look into this for you?

Healthy Living Direct

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