As what other people have complained about the call charges. They do pry on elderly people and they use Premium rate phone numbers. Can you explain Why ? My nan has spent over GBP 90 of call charges... See more
Company replied
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As what other people have complained about the call charges. They do pry on elderly people and they use Premium rate phone numbers. Can you explain Why ? My nan has spent over GBP 90 of call charges... See more
Company replied
The order arrived quite quickly and I chose to return 2 items. These were received by the company on June 18th (EVRI tracking) It is now July 10th, and I have STILL not been refunded! When I compla... See more
Company replied
I shall be reporting this company to trading standards. They are preying on elderly people who rarely have the skills to access online services so they are sent catalogues to entice them into buying u... See more
Company replied
Poor quality generic item. Mood not improved when subsequently found out that exactly the same thing is available from multiple sellers on ebay for 30% of the price Healthy Living Direct is charging f... See more
Healthy Living Direct is the main brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com
Kellythorpe Industrial Estate, YO25 9DJ, Driffield, United Kingdom
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Replied to 100% of negative reviews
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Thank you for the brilliant service and the excellent quality of the items purchased, only thing is I have been buying lots of goods online since lockdown and have a fairly good idea of postage costs, and I think the postage for size and wait of my parcel was a little over priced

Reply from Healthy Living Direct

Reply from Healthy Living Direct

Reply from Healthy Living Direct
Not everytghing I wanted was in stock but otherwise a prompt service and delivery

Reply from Healthy Living Direct
Your postage is way too high for the price of some of your items. If for example you only want an item which is £4.99 you then need to pay £5.99 to have it delivered to your home. As a disabled customer who does buy a few of your products from your associate companies also, this can become unsustainable and I am thinking of not continuing to use you in the future purely due to to your high postage costs.

Reply from Healthy Living Direct
received 2 damaged sprays 3weeks ago, sent email and got an answer to say they would be replaced forthwith and they were very sorry, since then no more contact, even after more emails.
i have to agree with the many customers who rate this outfit the pits, needless to say i will not use them again!
Avoid like the plague!!!!!!!

Reply from Healthy Living Direct
Everything I ordered came to me in good order, value and in good time but they overcharged me on some white sandals which were on offer for £6.99. They charged me £9.99. I complained on the day I ordered them and I got a email from Customer Services asking for more info. I duly sent this to them but to date have heard nothing. Their phone line is always busy and have to pay a premium cost, so they probably hope it will be forgotten.

Reply from Healthy Living Direct

Reply from Healthy Living Direct
I have given this rating because my order should have been delivered the next day. I know I placed the order on a Sunday so I expected it on Tuesday but it arrived Thursday after the courier site had said it would be delivered Friday. It would be very helpful if parcels could be delivered on time as each day I was out during the week I had to ask a neighbour if they could take the parcel in for me.

Reply from Healthy Living Direct
My Kaftan arrived quite quickly and I am very pleased with it. Would like to purchase another.

Reply from Healthy Living Direct
Items ordered were not as expected so have returned them back to you on 30th July 1st class so should get them back to you by 3rd August
Many thanks
Amanda Symes

Reply from Healthy Living Direct
got two skirts for my mum,they were faulty,got a refund.
******DO NOT USE THIS COMPANY****** Returned goods and expected full refund including postage. However, the company retained £10 of my money with no explanation.

Reply from Healthy Living Direct
Ordered some gardening bits a few weeks back. Arrived on time and I'm suprised with the quality of the products. Seeing previous reviews I was a bit apprehensive. I can't fault the service or products with my experience.
My 85yr old mum placed her own order and included a cheque which included around £6 postage. She incorrectly assumed the price was for a pack of assorted wool when it was actually for 1 ball and you had to select a colour which she hadnt done.When i realised i visited the contact us page of crafts and hobby and despite providing full name and address details received an email from HLD requesting this , 3 times i sent the address and asked them to destroy the cheque which was for around £20 , the wool itself was overpriced per ball
No reply from them, but today my mum received a ball of blue wool( why didnt you phone her or not process the order as it was completely unclear what she wanted ) but instead send a lucky dip choice which has now worked out at £20 yet available in any supermarket or home bargains for no more than £1.49. I was going to phone but the warnings about the premium rate charges customers are incurring has made me put this down to a bad experience

Reply from Healthy Living Direct
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