Avoid if you like the pricing of all elements of the cost to be simple. The company shows some parts of the cost including VAT and others excluding Thank you for your reply. How about showing the... See more
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First time using and won’t be the last. Mom managed to break the received on her hearing aid which is an older model and I struggled to find a replacement. Hearing aid accessories had it in stock and... See more
1 st class service, I sent an email to advise that my delivery was overdue, the company checked with Royal Mail who could not provide any tracking information so Hearing Aid Accessories sent a rep... See more
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Anchors did not fit my Phonak speaker wire. The hole in the anchor cable through which the speaker wire must go was far too big, with the result that the anchor simply floats around. This result... See more
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Company details
Written by the company
Hearing Aid Accessories is one of the UK's leading online stores for Hearing Aid Accessories, we buy direct from the manufacturers meaning we get our products for as cheap as possible resulting in great savings for our customers!
Contact info
Hinckley Road 227, LE3 0TG, Leicester, United Kingdom
- 01455 245749
- sales@hearingaidaccessories.co.uk
- hearingaidaccessories.co.uk
2.3
Poor
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very helpful.
Very helpful. I had an online chat because I wasn’t sure what size domes I needed. I was given the information, ordered them and they turned up a few days later. Very good service at a good price.
1 February 2021
Sorry but didn’t work for me.
1 February 2021
Product as described quick delivery,
1 February 2021
Outstanding customer service
When the product I purchased turned out to be incompatible with my mother's hearing aids, the customer service I received was exemplary.
I telephoned to arrange return and my call was quickly answered by Joy, who suggested various alternatives and then emailed a returns label which arrived within minutes.
I posted the item back on a Friday and by Monday afternoon had received an email telling me the refund had been processed.
It is comparitively easy for online retailers to ship out products using automated systems which mostly work well. However, it is in dealing with problems that companies can distinguish themselves, as demonstrated on this occasion.
18 January 2021
Unprompted review
Excellent service
13 January 2021
I recieved the product about 2 weeks…
I recieved the product about 2 weeks after I received it. Charged it and it's worked gust fine. It was about 1/3 the price here at home.
13 January 2021
Good part fitted and working well plus…
Good part fitted and working well plus quick delivery
12 January 2021
Great company
Great company, great customer service that goes above and beyond to help you. I would definitely recommend.
8 January 2021
The iCom I ordered came on time and was…
The ComPilot 2 I ordered came on time and was competitively priced. It has a problem but customer service are being very proactive in helping to sort it. thank you.
8 January 2021
Review regarding ordered medicated wipes.
I ordered a tub of medicated wipes to clean my hearing aids. They arrived VERY QUICKLY - the next day or the day after.
5 January 2021
Excellent Customer Service.
1 January 2021
Excellent service
Excellent service. I ordered the wrong size Phonak hearing aid hooks for my son and emailed to ask if I could replace them with the right size. I had a quick response to let me know which size I needed and that a replacement would be no problem. I got the new hearing aid hooks very promptly and was very happy with the service. Highly recommend.
18 December 2020
Easy payment and quick delivery item as…
Easy payment and quick delivery item as described
18 December 2020
placed order for my mother in law very…
placed order for my mother in law very easy to do and delivery was quick
10 December 2020
Reached out to Hearingaide accessories…
Reached out to Hearingaide accessories sought out item which they sent promptly. Everything out perfectly.
8 December 2020
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