HearingNow Reviews 

I received an informative, friendly and professional service when I initially called for advice about the reprogramming of secondhand hearing aids. The advice given was invaluable, as I was about to purchase (externally) aids that would have been locked. Following their advice, a purchase was made and successfully reprogrammed after a hearing test. Koorosh, from the Crystal Palace branch, thoroughly explained my hearing requirements and demonstrated the app capabilities for my aids. A great customer experience and somewhere I’d have no hesitation recommending. The £195 cost is steep (but ballpark for this particular service) but drops considerably on the next visit. I felt it was worth it as there aren’t many places to re-programme aids unless you have bought from the provider - which I hadn’t.

Back in November 2024 I purchased Phonak Audeo Infinio Sphere i90 hearing aids from HearingNow and provided a review (5 star rating) after a week. The review commented on the superb service, friendliness and incredible depth of knowledge of Koorosh Nejab. At that time I already saw an immediate improvement in my hearing particularly in certain noisy environments using the ‘Spheric sound’ setting. The only drawback on this setting was the lowered battery life due to the more intensive signal processing needed to produce an enhanced attenuation of background noise.

Recently in one of HearingNow’s very detailed reports on hearing aid performance, across a range of different brands, I saw that Phonak had introduced a a firmware update which extended the battery life in the ‘spheric mode’ and also improved speech clarity.

Last week I attended one of HearingNow’s clinics and Koorosh updated the software in my Phonak aids and reset the levels over the audible frequency range as my hearing had unfortunately degraded in the time between appointments.

What can I say - Koorosh is the best audiologist I have ever come across. I hope he won’t mind me saying this but because he originally graduated in Electronic Engineering he has the detailed understanding of the signal processing electronics which is the building block of all hearing aids. Most audiologist don’t. He is also very friendly and professional. If you want the best audiologist look no further than HearingNow. It was well worth the trip from Oxford and back.

I visited Koorosh Nejad to have my hearing tested and my hearing aids reprogrammed the service I received was thoroughly professional from a very pleasant man and would recommend that anyone seeking the same service to look no further

Fantastic service from start to finish!
I sent second hand hearing aids, with my NHS audiology test, for reprogramming.
They were returned, cleaned, serviced and programmed to my prescription within a week.
I’m now the owner of excellent aids that cost me a fraction of the price of aids from Boots, Specsavers etc. The customer service from Koroosh was second to none. I’m delighted.

Had completely blocked ears for 2 weeks. Visited local chemist for micro suction twice but unsuccessful and told to continue putting oil in for another week and return for another attempt. Following day, I booked with K.Nejad who removed all the wax from both ears and diagnosed ear infection which had been hidden by wax. Wish I had seen him from the beginning. Very knowledgeable and professional.

5***** customer service. I visited Koorosh for a follow up appointment - he is professional, understanding and was extremely helpful with the issues I had, he recalibrated my hearing aids after the test showed some deterioration and gave some more helpful instructions for the use and care of the aids.

Very helpful and prompt response to a query which showed great knowledge and expertise.

Early days but Great Price, Great Service and Great Product....Been a Good experience so far, arrived in good time and any problems expertly answered. Was a little concerned about dealing with a company not local but look very capable of providing an excellent Back Up service from distance and am looking forward to arranging a trip to the clinic for my complimentary fitting appointment in the near future.......

Visited to get a hearing test and then have my own aids reprogrammed accordingly. Karoosh Nejad is very efficient and clearly knows what he is doing. My hearing aids are now so much better, greatly improved hearing performance and also Bluetooth streaming is now so much better. I wouldn’t hesitate to return if needs be.

We used the Telecare appointment system and found it excellent. All done from the comfort of our own home. Great facility!

Very pleased with my hearing aids. Hearing now gave good advice before purchase and after.

Time was taken to explain the procedure and advice given on ear health and how to prevent issues recurring. I would absolutely recommend HearingNow Clinic

Living in Saudi Arabia and booked my virtual appointment with Mr.Nejad who listened attentively and helped me chose the best hearing aids for me.
Thank you again!
Will definitely not be my last time dealing with you and will also recommend Hearing Now for family and friends!

I am so pleased that I came across Koorosh and Hearing Now. Initially I was worried to be dealing with a company 180 miles away and only by phone and emails. You hear of so many stories!
I needn’t have been concerned.
Initially I asked Koorosh if he could supply me with a specific product called ReSound that had previously been recommended to me. As soon as Koorosh saw my audiogram he tried explaining to me that ReSound would be the wrong product for my needs. I insisted that those were what I wanted and he duly ordered a set for me.
Now I have to ask myself why did I think that I knew better?
After a week with the ReSounds, I called him and told him I had made a mistake. He was brilliant. He went on to recommended the new Phonak Sphere hearing aids, ordered them and took the ReSounds back.
Luckily, I had a reason to be in London a few weeks later and Koorosh arranged the fitting appointment at his surgery alongside the lovely Crystal Palace track.
On meeting him I could see that my estimation was correct in that he is totally professional, caring and knowledgeable.
The positive reviews are absolutely "the real thing".
The follow up care he has provided is also excellent.
I have no hesitation in recommending Koorosh and Hearing Now to anyone needing hearing care.

Excellent service from this hearing care provider.
I had a pair of Phonak hearing aids I needed reprogramming, and attended for a hearing assessment and check with Mr Nejad. My hearing aids were subsequently adjusted to my hearing test results and the fitting of them checked. All was provided professionally, and with good advice care and attention. I would recommend this service to others

My experience with HearingNow was smooth and reassuring. The staff was knowledgeable and patient, helping me find the right hearing solution without any pressure. The whole process felt comfortable and professional.

Excellent service very through and when a problem was identified a referral was made to my GP with a full report for further investigation.

Said what they will do and did it.
Fantastic to buy from them

Smooth and swift in service; they listen to all you have to say, then action.