We love Hearing Wales Mumbles branch , so caring and such an excellent service . My mum was really isolated before she got her hearing aids sorted and the after sales care and service the team offer m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Frid... See more
One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to... See more
Company replied
I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs t... See more
Company details
Written by the company
HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.
Contact info
99 Newton Road, SA3 4BN, Swansea, United Kingdom
- 0800 313 4304
- office@hearingwales.com
- hearingwales.com
4.9
Excellent
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hearing test and Swim plugs
Hearing Wales Cardiff performed my hearing test in a private area, they were very polite and efficient in carrying out the tests Luckily my hearing is still within a reasonable range so no hearing aids required so unable to comment on that service. However i have used Hearing Wales Swansea a number of years ago to have swimming plugs made due to me having grommets and I am still using them. Would definitely recommend them as a company.
11 February 2025
Unprompted review
Great advice
Really friendly & quick. informative to help with my concern and gave me some treatments to try before I would have to go back and have alternative treatment -
4 February 2025
Unprompted review
I was visited by Dave from the Mumbles…
I was visited by Dave from the Mumbles Branch. He was very Professional and nothing was too much trouble for him. Overall my experience with Hearing Wales has been excellent.
6 February 2025
Unprompted review
Great service
Great service, seen quickly and problem with ear sorted. Would highly recommend.
4 February 2025
Unprompted review
Good service
Dave was extremely helpful. He replaced the box of filters as the wrong size had been sent, showed how to change them and was pleasant and professional throughout. It is very convenient to have home visits.
30 January 2025
Unprompted review
Excellent service from making…
Excellent service from making appointment to having the treatment and hearing test . Thank you
28 January 2025
Unprompted review
Dave and Ed were great!
Dave and Ed were very welcoming, professional and knowledgable. I was a bit nervous going in as if never had my hearing tested before but they both put me at ease straight away. Highly recommend visiting them. Thanks boys!
27 January 2025
Unprompted review
Great service
Great service. My ears were totally blocked up with wax and hair. Came out of there like a new person. I could hear again lol
24 January 2025
Unprompted review
Hearing Wales, a warm and friendly experience
I had a full ear health check and hearing test today which was carried out in a friendly and professional manner. I will be visiting Hearing Wales again in the future should I need a hearing test again. Thanks for making my visit a warm and friendly one. Cheers
23 January 2025
Unprompted review
Best care possible
Excellent care and service from both Adele and Amy, I took my dad in to have new hearing aids fitted and Amy was so kind and patient with him explaining everything clearly throughout the appointment and Adele was also very kind and cheerful and put dad at ease when he had the bill to pay, she also makes a lovely cup of tea 😄 I Very Highly recommend Hearing Wales, Newcastle Emlyn, thank you Adele and Amy.
10 January 2025
Unprompted review
Excellent service as usual
Excellent service as usual, everything explained to me before procedure began as I was unable to have micro suction this time.
10 January 2025
Unprompted review
Highly recommended business
Great welcome by Adele and everything was spot on time.Very knowledgeable audiologist who took the time to explain what she was doing and what she had found, her attitude was lovely.
Both Adele and Amy couldn’t have been more pleasant or helpful, totally professional service. Highly recommended.
17 December 2024
Unprompted review
Friendly and professional service in…
Friendly and professional service in Newcastle Emlyn. My hearing test was thorough and free of charge. I can definitely recommend 'Hearing Wales'.
13 December 2024
Unprompted review
Micro suction in Newcastle Emlyn
This is a service that is available on the NHS but you have to wait a very long time, so private is the only option. This company is very efficient with welcoming professional staff. The micro suction is noisy but only takes a few minutes for each ear. The difference it makes is astounding. It needs to be done with care and I felt in very safe hands throughout.
This is a professional company with outstanding staff in Newcastle Emlyn.
12 December 2024
Unprompted review
Usual friendly and efficient service.
10 December 2024
Unprompted review
An exceptionally relaxed environment
An exceptionally relaxed environment. Nichola is very friendly and efficient, and the treatment I received from Sophia was painless and very effective. She was also very helpful in answering the few questions I asked of her with sound advice.
Highly recommended
11 December 2024
Unprompted review
I had a superb experience at Uplands…
I had a superb experience at Uplands branch, Swansea. I was very nervous at but Edward put me at ease and did a fantastic job. Highly recommend.
9 December 2024
Unprompted review
A wonderful team at Hearing Wales
Everyone at Hearing Wales was friendly and professional. My problem needed a second follow up appointment, which was arranged with only a short delay, and everything has been great since! I will definitely use Hearing Wales for any future issues; it was a brilliant experience.
21 November 2024
Unprompted review
My visit to the Hearing Centre was a…
My visit to the Hearing Centre was a positive experience. Very helpful and courteous staff and every procedure was fully explained before my ear suction proceeded. A good experience.
25 November 2024
Unprompted review
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