Hearology Reviews 836

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and welcoming approach, making them feel at ease during their visits. The service provided is frequently described as excellent, with many highlighting the efficiency, thoroughness, and clear explanations offered by the practitioners. People appreciate the quick appointments, painless procedures, and the immediate positive results, often noting a significant improvement in their hearing. However, some customers also noted an occasional issue with scheduling, where despite being told it would be fine, they were unable to be seen due to tight schedules.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent and their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went to the London Bridge branch. Very good efficient and friendly welcome by the receptionist followed by an extremely good treatment from Kenny. He explained very clearly what was involved befor... See more

Rated 5 out of 5 stars

My colleague and I were discussing hearing issues. Him because he’s got damaged ears at 42. Me because I’m losing hearing in my right ear after loud music damage. Hearology helped immensely over the p... See more

Rated 5 out of 5 stars

The team at Hearology at Forest Row were most welcoming and very Professional in their approach. Vincent was very understanding of the situation with Diana and immediatly put her mind at rest with... See more

Rated 5 out of 5 stars

I was able to get an urgent appointment for microsuction at short notice. The email confirmation was clear about the procedure I was booked in for, and the cost. The premises were clean and bright, an... See more

Company replied


Company details

  1. #6 of 24 best companies in Audiologist

About Hearology

Written by the company

The Country’s Leading Hearing And Ear Care Specialist Welcomes You To Its Hearology Trustpilot Page!

Hearology Has Also Collected Almost 4000 Google Reviews Across All Four Of Our clinics: London Bridge, London Liverpool Street and Forest Row (East Sussex) And Has An Average Star Rating Of 4.9!

Our Services Are Externally Validated By The Care Quality Commission (CQC) To Assure Rigorous Safety, Hygiene And Clinical Quality Standards. Hearology Is One Of Only A Handful Of Audiologists In The Country To Have Achieved This Distinction. 

Our Services Include Hearing Tests, Hearing Aids, Microsuction Ear Wax Removal, Tinnitus Management, Balance Services And Custom-Fit Earware. 

As Of September 2023 Hearology Also Has Trustpilot Pages For Our Each Clinic: London Bridge, London Liverpool Street and Forest Row (East Sussex)

Book an appointment with us!


Contact info

4.9

Excellent

TrustScore 5 out of 5

836 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We hear you

Clarissa was extremely helpful in understanding the hearing challenges I have, in conducting the tests and explaining what they meant. As a result of this, I feel confident I will be able to regain my ability to engage effectively in my work and other aspects of my life.

3 July 2025
Rated 5 out of 5 stars

The team at Hearology at Forest Row…

The team at Hearology at Forest Row were most welcoming and very Professional in their approach.
Vincent was very understanding of the situation with Diana and immediatly put her mind at rest with his approach.
He was extremely thorough and within a very short time he concluded his diagnostics, and established the symptoms of Dianas acute hearing loss.
A plan was then put in place to remedy this hearing loss issue.
We, Diana and myself wete delighted with his support, which immediately gave us the confidence to move ahead.

1 July 2025

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